PRESENTATION NAME - Golden State Water Company

PRESENTATION NAME - Golden State Water Company

GSWC Claremont Public Meeting

Water Shortage Plan

June 17, 2009

6 p.m.


Background: Alice Shiozawa– District


Summary of 14.1 Filing: John Garon –

Regulatory Affairs Manager

Water Use Efficiency: Edwin Deleon –

Water Use Efficiency Manager

About Golden State Water Company

Serve one million people in more

than 75 communities

Regulated by the California Public

Utilities Commission

Annual Water Quality Report

provides additional accountability

Customer service and info available

24 hours a day at 1-800-999-4033 and


Golden State Water Company’s

Water Shortage Plans

Alice Shiozawa, District Manager

Drought and Pumping Restrictions

California is in the third year of a


Water storage in the state's major

reservoirs and runoff projections

remain well below average

Environmental restrictions on

pumping water from the Delta to

protect Delta Smelt

Impact on Local GSWC Water Supply

In our Claremont Customer Service Area,

approximately 60 percent of the water is

purchased from the Three Valleys Municipal

Water District (TVMWD) and 40 percent is

acquired from the local groundwater basin.

Beginning July 1, 2009, TVMWD will require

GSWC to adhere to a water supply allocation


If GSWC exceeds its water supply allocation

from TVMWD, it will be assessed penalties.

Impact on Local GSWC Water Supply

To meet the requirements of the allocation

plan, GSWC is asking its customers in the

Claremont CSA to reduce water usage by 10

percent beginning July 1, compared to

historical average usage.

The plan requires California Public Utilities

Commission approval.

If approved, fines and suspension of service

may occur for customers who repeatedly

violate a list of non-essential water use



Golden State Water Company’s

Rule and Schedule 14.1

John Garon, Regulatory Affairs Manager

“Rule” 14.1

Outlines conservation measures

Voluntary conservation

GSWC asked customers to voluntarily

reduce water by 20% beginning in

October 2008

Mandatory conservation and


Procedures on how to file for

Schedule 14.1 (Mandatory


“Rule” 14.1

PUC accepting public comments:

Tariff Unit, Water Division, 3rd floor

California Public Utilities Commission,

505 Van Ness Avenue, San Francisco,

CA 94102


“Schedule” 14.1

Used for Mandatory Conservation and


Detailed outline of Mandatory

Conservation and Rationing Program

Contains fines and penalties

Unauthorized and non-essential water

use in Rule 14.1 becomes mandatory

Seven Stages of Plan















% Annual


% of









5-10% >10-15% >15-20% >20-30% >30-40% >40-50%

90-95% 85-89% 80-84% 70-79% 60-69% 50-59%

Footnote – In Stages 1 through 7, fines will exist for

repeatedly violating water use restrictions.

Each Customer’s Allocation

Three-year history (2004-2006)

Percent of reduction varies depending

on Stage

Customers using 5 Ccf or less a month

are exempted

Current and future allocations will be

printed on billing statements

Exception process will allow customers

to apply for adjustment

Historical Average Usage

SAMPLE Billing Statement Information


June 9 Jul Aug 12 Sep

Oct 13 Nov Dec 12 Jan

Feb 11 Mar Apr 9 May



Penalties for Going Over Allocation

1 st stage – No penalty

All other stages

– Regular rate plus 2 times the quantity

rate on the R3-1-R and R3-1-NR tariff for

usage over allocation up to 15%

– Regular rate plus 3 times quantity rate on

the R3-1-R and R3-1-NR tariff for usage

that is 15% or more over allocation

– The penalties to customers are designed

to only cover costs GSWC incurs from

exceeding its reduced TVMWD allocation

Examples of Non-Essential

and Unauthorized Use

Use of water resulting in excessive runoff

in gutters, waterways, patios,

driveways or streets

Use of water through broken or

defective plumbing, sprinkler, watering

or irrigation systems

Use of hose for outside areas for

landscaping without an automatic

shut-off valve

Fines for Non-Essential Use

1 st offense – warning issued

2 nd offense and every offense after

Stage 1 & 2: $50

Stage 3: $100

Stage 4: $150

Stage 5: $200

Stage 6: $250

Stage 7: $300

If offense continues

Low flow restrictors installed


Flow Restrictor Charges

5/8” to 1” - $100

1-1/2” to 2” - $150

3” or larger - $200

Golden State Water Company

Water Use Efficiency

Edwin Deleon, Water Use Efficiency Manager

Topics of Discussion

Water Use Efficiency – Water Conservation

• How Much Water Do We Use

• How Can We Save Water

• Rebates Available

What is Water Use Efficiency

• Using Water Efficiently and Effectively

‣ Lowering your water needs but achieving

the same results

‣ Using water only when needed or


How Much Water Do We Use Indoors

How Can We Save Water Indoors

High-Efficiency Toilets

‣ Older toilets use between 3.5

and 7 gallons of water per flush

‣ High-Efficiency Toilets use 1.28 gallons per flush

‣ Average savings of 2.2 gallons per flush!

How Can We Save Water Indoors

“Toilet Tummy”

‣Globally recognized

water-saving device

‣Simple and easy to use water-saving device

‣Average savings of 0.625 – 1.25 gallons per flush!

How Can We Save Water Indoors

High-Efficiency Clothes Washer

‣Washing machines use an average

of 40.9 gallons of water per load

‣High-efficiency clothes washers use an average

of 24 gallons per load

‣Average savings of 16.9 gallons per load!

How Can We Save Water Indoors

Low-Flow Shower Heads

‣Older showerheads have an

average flow rate of 5 gallons

per minute

‣Low-flow showerheads have an

average flow rate of 2 gallons per minute

‣Average savings of 15 gallons per 5-minute shower

How Can We Save Water Indoors

Low-Flow Aerators

‣Standard aerators have an

average flow rate of 3 gallons

per minute

‣Low-flow aerators have an average

flow rate of 1.5 gallons per minute

‣Average savings of 3-gallons per use based on a 2-

minute usage period

How Can We Save Water Indoors

Fix Leaks!

• Estimated faucet leakage rates


30 drips per minute = 4.32 gallons per day

60 drips per minute = 8.64 gallons per day

90 drips per minute = 12.96 gallons per day

120 drips per minute = 17.28 gallons per day

How Can We Save Water Indoors

Fix Leaky Toilets!

•Silent leaks

‣Will waste from 30 to 500

gallons of water per day!

•Dye test

•Replace flapper – flush valve

How Can We Save Water Outdoors

Water your yard only before 8 a.m.

to reduce evaporation

and wind interference

• Save up to 25 gallons per day

• Install a smart sprinkler


• Save up to 40 gallons per day

How Can We Save Water Outdoors

• Use a broom instead of

a hose to clean driveways

and sidewalks

• Save up to 150 gallons each time

• Check your sprinkler system

for leaks, overspray and broken

sprinkler heads

• Save up to 16 gallons per day

Water Use Efficiency Programs

Free High-Efficiency Toilets

Saturday, June 27, 2009

Claremont High School

8 a.m.

Flyers available

at tonight’s meeting

Residential and Commercial Rebates

UPDATE: (GSWC customers within Metropolitan

Water District service area)

•Due to high demand, the Metropolitan Water District, our

major partner for rebate funds in many of our customer

service areas in Southern California, has allocated all of

the rebates for its fiscal year that ends June 30.

•No further rebate reservations are available at this time.

However, after July 1, check our Web site for rebates on

washers, toilets, and other devices.

Useful Web sites









• 24-hour Customer Service

• 1-800-999-4033 or

Water Use Efficiency Manager

• Edwin Deleon 909.394.3600 X683


Conservation Rates

•Approved by Commission in August 2008

•Implemented in November 2008

•Main features for residential:

• Lower monthly service charge so a larger portion of your bill is

based on water consumption

• Tiered, or increasing block rates, have a higher unit price for

usages in the higher block, providing an incentive for customers

to use water efficiently

•Existing tariff sheet available at


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