Informational Brochure

leadingagetexas.org

Informational Brochure

20

13

expanding

the possibilities

May 19-22, 2013

Renaissance Austin Hotel

Austin, Texas

ANNUAL MEETING


WELCOME

Why Wouldn’t You Come

You know the dates and location of the LeadingAge Texas

54th Annual Meeting and Trade Show. In this brochure, you also will

learn about the educational and networking opportunities available

during the event. You know why you should come: LeadingAge Texas

presents premier sessions for aging services professionals and the

latest product offerings from leading vendors. So, why wouldn’t you

come to the LeadingAge Texas Annual Meeting

Here are just some of the highlights of the program:

Visit the 23 rd Annual “Art Is Ageless” art exhibit on display May 18-21 and meet the

artists at the Awards Ceremony and Reception on Saturday, May 18. Come join us in this

meaningful recognition of the artistic abilities of older adults.

Participate in the Pre-Conference Seminar on Sunday, May 19, 1-5 PM.

‘Step into the Future’ to renew old friendships and make new ones at the casual Kick-Off

Reception Sunday night, May 19.

Attend the Opening General Session, “The Socioeconomic Implications for Texas’

Aging Population”, featuring Steve Murdock.

Bid on great items at the Silent Auction to benefit the Herb Shore Scholarship Fund.

Visit the two-day Trade Show, featuring more than 120 booths bringing you the latest

products and services. The Trade Show will feature a Monday afternoon Grand Opening

complete with refreshments, live music, and prizes. Don’t miss lunch in the hall on

Tuesday while you browse the booths.

Receive even MORE educational opportunities with the addition of three sessions on

Wednesday morning.

Attend the Lunch and Closing General Session that will energize and motivate you –

“World Class Attitudes, World Class Service”, presented by Christopher Ridenhour.

This year’s theme, “Expanding the Possibilities”, offers you the unique opportunity to

learn about ways to make life better for today’s seniors, while working towards new ideas

for the next generation. Attending the LeadingAge Texas Annual Meeting and Trade Show

will re-energize your spirit and your faith in what you as an aging services leader can

accomplish. So why wouldn’t you come I can’t think of a reason not to!

Welcome to the beautiful city of Austin! The Host Committee

is thrilled and honored to invite you to the LeadingAge

Texas Annual Meeting and Trade Show. “Expanding the

Possibilities.” What an inspiring theme we have this year!

While we explore together the world of possibilities for the

aging, I hope you would also take time to relax, and make

positive connections at the various exciting events we have

planned for you during this conference.

On Sunday, May 19, we will ‘Step into the Future’ as we kickoff the conference with

the fun-filled, technology-themed Membership Reception. Mix and mingle with

your fellow LeadingAge Texas members and check out our futuristic Wine Bottle

Ring Toss game!

Join us at the Annual Awards and Business Luncheon on Monday, May 20, as we

recognize those who are already leading the way in expanding the possibilities for

Texas seniors.

We will celebrate with the elegant Banquet on Tuesday, May 21 – a perfect evening

at the conference. Put on your dancing shoes and keep up with the rhythm of

The Wonderfuls.

The Host Committee is eager to see you all at the conference. Join us in our vision

to expand the world of possibilities for the aging by expanding our knowledge,

connections and solutions. We look forward with optimism along with you, at the

endless possibilities of our work, our care for older adults and of creating the future

of aging.

Once again, welcome!

Ruth Sunil

Director of Community Life Services

Westminster

Host Committee Chair

Larry Dahl

Executive Director and CEO

EdenHill Communities

LeadingAge Texas Chair

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 1


CONTENTS

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3

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20

Contents

Schedule

Opening General Session

Closing General Session

General Information

Special Events

Continuing Education Credits

Concurrent Sessions

Speaker Index

Concurrent Sessions

at a Glance

Trade Show

Sponsors

Registration

CONFERENCE SCHEDULE

Saturday, May 18

3:00 – 5:30 PM “Art Is Ageless” Awards

Ceremony & Reception

Sunday, May 19

10:30 - 12:00 PM Leadership Institute Networking Event

12:30 – 1:00 PM Registration for Pre-Conference

1:00 – 5:00 PM Pre-Conference Seminar

3:00 – 6:30 PM Attendee Registration Open

5:00 – 6:00 PM LeadingAge Texas Board Meeting

6:00 – 7:00 PM Kick-off Reception

Monday, May 20

7:00 – 8:00 AM CEO Think Tank Breakfast

7:00 AM Herb Shore Silent Auction Open

7:00 – 6:00 PM Attendee Registration Open

7:30 – 8:30 AM Coffee Break

8:30 – 9:45 AM Opening General Session

8:00 – 3:00 PM Exhibitor Registration & Set-Up

10:00 – 12:00 PM Concurrent Sessions

12:00 – 2:00 PM Awards & Business Luncheon

2:00 – 4:00 PM Concurrent Sessions

4:00 – 6:00 PM Trade Show Grand Opening

Tuesday, May 21

7:30 – 4:00 PM Attendee Registration Open

8:00 – 9:30 AM Peer Group Breakfasts

9:45 AM Herb Shore Silent Auction Closes

10:00 – 12:00 PM Concurrent Sessions

12:00 – 2:00 PM Trade Show Opens – Lunch in

the Exhibit Hall

12:00 PM Silent Auction winners posted

1:30 - 2:00 PM Exhibitor Door Prizes posted

2:00 – 4:00 PM Concurrent Sessions

2:15 – 6:00 PM Exhibitor Tear-Down

4:00 – 5:00 PM EIA Board Meeting

6:30 – 7:00 PM Reception & Cash Bar

7:00 – 10:00 PM Banquet & Installation of New

Officers and Directors

Wednesday, May 22

8:00 – 9:00 AM Meeting of New LeadingAge

Texas Board

8:00 – 9:00 AM Coffee Break

9:00 – 11:00 AM Concurrent Sessions

11:00 – 12:30 PM Lunch & Closing

General Session

WHO SHOULD ATTEND

• Presidents & CEOs

• CFOs & COOs

• Executive Directors

• Administrators

• Nurses

• Dietitians & Dietary Staff

• Social Workers

• Activity Directors

• Chaplains

• CNAs

• Assisted Living Staff

• Housing Managers

• Marketing & PR Staff

• Human Resources Staff

• Service Coordinators

• CCRC Staff

• Purchasing Managers

“I ENJOYED

EVERY ASPECT-

SEMINARS,

EXHIBITS,

NETWORKING,

MEETING LOTS

OF NEW PEOPLE

IN THE FIELD!”

CONFERENCE ATTENDEE


OPENING SESSION

Monday, May 20

8:30 – 9:45 AM

“The Socioeconomic Implications for Texas’ Aging Population”

Keynote Speaker: Steve Murdock

The presentation will examine the implications of Texas’ rapidly growing,

diversifying, and aging population, examining both recent patterns and

projected future patterns of change. We will examine the pervasive nature of

Texas’ racial/ethnic change and the need to ensure that all Texans have the

skills and education they need to be competitive in an increasingly technically

sophisticated world, with a focus on the impacts of the changing population on

the need to provide services for Texas’ most vulnerable residents. The future

of Texas will be heavily impacted by its changing population, and addressing

the needs of its population will require a concerted effort involving the public,

private, and volunteer sectors.

Considered an expert on social and applied demography, migration, and

rural sociology, Dr. Murdock is the Allyn R. and Gladys M. Cline Professor of

Sociology at Rice University. He previously served as Director of the U.S. Bureau

of the Census. Prior to his appointment at Rice, he was the Lutcher Brown

Distinguished Chair in Demography and Organization Studies at the University

of Texas at San Antonio and the Director of the Institute for Demographic and

Socioeconomic Research. Before UTSA, Dr. Murdock was a Regents Professor

and Head of the Department of Rural Sociology at Texas A&M University. He

was also the official State Demographer of Texas, appointed to this position by

Governor Rick Perry, and was the first person to occupy this position.

Dr. Murdock is the author or editor of 13 books and more than 150 articles and

technical reports on the implications of current and future demographic and

socioeconomic change. He is the recipient of numerous honors and awards,

including the Faculty Distinguished Achievement Award in Research from

Texas A&M University, the Excellence in Research Award and the Outstanding

Rural Sociologist Award from the Rural Sociological Society, The Distinguished

Alumni Award from North Dakota State University and the Distinguished

Alumni Award from the Department of Sociology at the University of Kentucky.

He was named one of the 50 most influential Texans by Texas Business in 1997

and as one of the 25 most influential persons in Texas by Texas Monthly in 2005.

This event is sponsored by Sodexo Senior Living.

Target Audience: All disciplines

CLOSING SESSION

Wednesday, May 22

11:00 AM – 12:30 PM

“World Class Attitudes, World Class Service”

Keynote Speaker: Christopher Ridenhour

Great service is like a great relationship. It’s the attention to details that helps

us feel valued and cared about. And, just like a great relationship, exceptional

customer service takes practice, motivation, and commitment in order to

create amazing moments. From this session, you can expect interactivity,

tools for success, challenge, and celebration! All levels of staff will recognize

their role in creating World Class Customer Service experiences for internal

and external customers.

As the Director of Training, Customer Service, and Staff Engagement for a

Philadelphia-based CCRC management company, Christopher develops

and delivers high impact staff education focused on the concepts of heroic

communication and listening, powerful caring and compassion, aspects of

inspired leadership, total team commitment, among other critical employee

competencies. Characterized by a highly interactive and participatory style,

Christopher educates his audiences with a mix of theatrics, storytelling, and

unconventional activities based on researched, expert-approved business

theories and practices.

In addition to his healthcare experience, Christopher serves as a National

Diversity Trainer for the Anti-Defamation League (ADL) for their “Classroom

of Difference” and “Workplace of Difference” programs, as well as the

Anti-bias, Bullying, and Miller Early Childhood curriculums. He has hosted

several Emmy nominated and/or awarded public affairs television programs

throughout Pennsylvania and New Jersey. For his efforts, in 2003, Christopher

was recognized by the Pennsylvania Association of Broadcasters with the PAB

Award for Excellence in Broadcasting Competition: Public Affairs Program.

Target Audience: All disciplines

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 3


GENERAL INFORMATION

Renaissance Austin Hotel

9721 Arboretum Boulevard

Austin, Texas 78759

Room Rate

$189 Single | $209 Double

Reservations Cut-Off Date

Friday, April 26

Reserve Your Room!

(800) 468-3571 0r (512) 343-2626

Discounted Group Name:

LeadingAge Texas Annual Meeting

REGISTRATION

Complete the enclosed or online registration form

(www.LeadingAgeTexas.org/AM) and return it to the

LeadingAge Texas office with payment on or before

April 19 to secure the early bird registration fee.

AT THE EVENT

Please stop by the registration booth during the posted

hours to pick up your conference materials. Conference

name badges must be worn for admission to all

conference events, including educational sessions, meal

functions, social events, and the Trade Show.

Session handouts, if applicable, will be available for

downloading on the LeadingAge Texas Website

(www.LeadingAgeTexas.org/AM) prior to and shortly

after the conference. If handouts are not made available

online, speakers may choose to bring them on site.

All events and sessions will be held at the Renaissance

Austin Hotel.

For Your Comfort

Staff does their best to provide a comfortable climate for

the meeting; however, sometimes it is warmer or cooler

than you prefer. Please layer your clothing or bring a sweater

or light jacket with you to the sessions. Also, we ask

everyone to please silence cellular phones during sessions.

Attire

Casual attire is recommended throughout the conference

with the exception of Tuesday’s Annual Banquet, which is

dressy to semiformal.

Cancellation/Refund Policy

Cancellations MUST be received in writing at the

LeadingAge Texas office postmarked on or before

May 3. A cancellation fee of $50 will be charged.

NO refunds will be issued after May 3. Substitutions

may be made in writing at any time for persons unable

to attend. NO refunds will be given to those who

fail to show up for the meeting.

MAKE YOUR RESERVATIONS

Reservations must be made by calling the Reservations Department at (512) 343-2626

or toll-free at (800) 468-3571. Please identify yourself as an attendee of the LeadingAge

Texas Annual Meeting in order to obtain this special discounted rate.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Parking

Complimentary parking is available for attendees. Valet parking is available for

a nominal fee.

Airport Transportation to Hotel

Estimated taxi fare from Austin-Bergstrom International Airport is $45 one way.

Alternate transportation is available on the Super Shuttle (800) 258-3826 for a fee of

$19 one way. Reservations are required.

DRIVING DIRECTIONS

From Austin-Bergstrom International Airport (AUS)

Exit airport by turning left onto TX-71 E/Bastrop Hwy. Merge onto Bastrop Hwy/TX-71

W. Merge onto US-183 N. Take the exit toward Capital of TX Hwy/Great Hills Trail/

TX-360-LOOP. Stay straight to go onto Research Boulevard and then make a U-turn

onto Research Boulevard. Turn right onto Arboretum Boulevard. Stay on Arboretum

Boulevard and the hotel is on the right.

From Dallas/Fort Worth

Take 1-35E S for approximately 57 miles. I-35 E S becomes I-35 S. Remain on I-35 S for

roughly 125 miles. Take EXIT 245 toward FM-734/Parmer Lane/Yager Lane. Turn slight

left onto I-35 N. Take the 1st right onto W Parmer Lane/FM-734 W. Turn left onto N

Mopac Expressway. Merge onto TX-1-LOOP S/Mopac Boulevard via the ramp on the

left toward FM-1325 S. Take the exit toward TX-360-LOOP S/US-183 N. Turn slight left

onto N Mopac Expressway. Turn right onto N Capital of Texas Hwy. Turn right onto

Arboretum Boulevard. The hotel is on the right.

From Houston

Take I-45 N and merge onto I-610 W via EXIT 51. Merge onto US-290 W via EXIT 13B

toward Austin. Continue on US-290 W for approximately 145 miles. Take the ramp

toward US-183/Airport. Turn slight right onto Ed Bluestein Boulevard /E Anderson

Lane. Continue to follow Anderson Lane E. Merge onto US-183 N via the ramp on

the left. Take the exit toward Capital of TX Hwy/Great Hills Trail/TX-360-LOOP.

Stay straight to go onto Research Boulevard and then make a U-turn onto Research

Boulevard. Turn right onto Arboretum Blvd. The hotel is on the right.

4 LeadingAge Texas 54th Annual Meeting and Trade Show


SPECIAL EVENTS

SUNDAY HIGHLIGHT

1:00 – 5:00 PM

Pre-Conference Intensive Seminar

(Pre-registration is required)

“Social Accountability and Community

Engagement: Affirming Your

Charitable Mission”

SPEAKERS:

• Trina Hackensmith, Lyon Software

• Cory Kallheim, LeadingAge

• Nikki Rineer, Holleran

Nonprofit healthcare organizations were born out of

community need and carry out that heritage through social

accountability programs. This session will explore the history

of social accountability, describe how social accountability

programs are organized and reported, and discuss current

events and trends that are shaping real community programs.

We will dive into research emerging on evidence-based

approaches and discuss how “going green” is socially

responsible. Come learn how to be more professional,

accountable, and integrated into your greater community!

Continuing education credits offered: A, AD, AL, SW

SATURDAY

3:00 – 5:30 PM

“Art Is Ageless” Awards Ceremony & Reception

Visit the wonderful works of art by LeadingAge Texas member

residents. The 23 rd annual art exhibition features paintings,

drawings, woodwork, quilts, prose, poetry, and more, and will

all be displayed at the Renaissance Austin Hotel during the

conference until Tuesday, May 21.

Join us Saturday, May 18 in Ballroom B for the Awards

Ceremony & Reception where attendees will have a chance to

view the artwork and meet the artists. The reception begins

at 3:00 PM and the ceremony begins at 3:30 PM.

SUNDAY

10:30 AM – 12:00 PM

LeadingAge Texas Leadership Institute

Networking Event

(Pre-registration is required)

Present and past Fellows are all invited to this networking event!

Kick-start your conference experience by greeting familiar faces

and meeting new people involved with the LeadingAge Texas

Leadership Institute. A session on overcoming fear in leadership

will be offered by Joe Serio, Keynote Speaker and Trainer from

Austin, TX. (This event is no additional charge for present and

past Leadership Institute Fellows. Please be sure to mark it on the

registration form.)

This event is sponsored by McKesson Medical-Surgical.

1:00 AM – 5:00 PM

Pre-Conference Intensive Seminar

(Pre-registration is required)

“Social Accountability and Community Engagement:

Affirming Your Charitable Missions”

6:00 – 7:00 PM

Kick-off Reception: Step into the Future

Kick-off the annual meeting in style by joining friends and

colleagues and meeting new faces at this informal and fun

reception for all attendees and LeadingAge Texas Associate

Members. Come and enjoy food, beverages, music, and fun.

MONDAY

7:00 – 8:00 AM

CEO Think Tank Breakfast

(Pre-registration is required)

This information sharing breakfast is for LeadingAge Texas

member chief executive officers or others who lead long-term

care organizations. Attendees will be given the opportunity

to network and interact with Steve Murdock, speaker of the

Opening Session.

This event is sponsored by Greystone Communities, Inc.

7:30 – 8:30 AM

Coffee Break

Enjoy a cup of coffee and start your day off right. This actionpacked

day deserves a kick start!

9:00 AM

Herb Shore Silent Auction

Bidding Closes at 9:45 AM on Tuesday, May 22.

Don’t miss this exciting opportunity to bid on a wide selection

of gifts, personal and professional packages, and other items–

all to benefit the Herb Shore Scholarship Fund. Visit the area

near the registration desk to place your bid on one or more of

the unique items being offered.

Winners will be posted Tuesday at 12:00 PM outside the

Exhibit Hall. Items may be claimed on site. We expect many

wonderful items to be showcased this year, so come with your

heart and wallet open. Be ready to shop and help out this

worthy cause.

12:00 – 2:00 PM

Awards & Business Luncheon

Join us for the election of LeadingAge Texas officers and

board members followed by a short business meeting, awards

presentation, and a State of the Association address by George

Linial, President & CEO of LeadingAge Texas.

4:00 – 6:00 PM

Trade Show Grand Opening

Don’t miss this fun-filled evening in the Trade Show. There will

be refreshments, live music, cash prizes, and the opportunity

to meet and mingle with over 120 exhibiting companies. These

companies will be featuring their latest products and services

to help you advance in the aging services industry.

6 LeadingAge Texas 54th Annual Meeting and Trade Show


TUESDAY

8:00 – 9:30 AM

Peer Group Breakfasts

(Pre-registration is required)

Special networking opportunities have been planned for Nurses, Social Workers and Activity

Directors, Nutrition and Dining Services, Chaplains, Marketing, Human Resources, and Senior

Living and Support Services members. All you have to do is check the appropriate box on the

registration form. There is no additional cost.

These breakfasts are a great way to network with peers, develop new ideas, share resources,

and enjoy special treats such as door prizes! There is something for everyone, so be sure to

attend a breakfast!

12:00 – 2:00 PM

Trade Show Lunch

All Annual Meeting attendees are invited to lunch in the Trade Show. You will enjoy a great lunch

while taking advantage of your last opportunity to visit with the exhibitors. Spend your time in

the exhibit hall learning about the new products and services available to you. Door prize winners

will be presented starting at 1:30 PM.

This event is sponsored by McKesson Medical-Surgical.

6:30 – 7:00 PM

Pre-Banquet Reception & Cash Bar

Join us in the excitement as members mix and mingle before the start of a special evening.

This event is sponsored by CliftonLarsonAllen.

C.A.R.E – Coordinators of Activities and

Residential Enrichments Breakfast

This group combines Activity Directors and

Social Workers and is a new and innovative

way of connecting with other aging services

professionals. Sponsored by Best & Spruill, P.C.

Chaplains’ Breakfast

Network with peers and enjoy a great breakfast.

Share resources to make your job easier. We

would love to have your participation.

Sponsored by Garlo Ward, P.C.

HR Breakfast

“Engaging Your Teams”

Speaker: Jody Holland, Cloud Interview/

MuRF Systems

Creating engagement is a science, not an

art. There are very specific things that must

be done in order to fully engage a workforce,

ultimately affecting productivity and profits.

We must measure current engagement and

monitor the key factors of engagement. Jody

will talk about the 12 pillars, or key skills, that

managers must possess, but are not generally

taught in school. Come learn how to create

positive change in your workforce!

Sponsored by Alliant Insurance Services

Nurses’ Breakfast

The nurses’ peer group breakfast is going to

keep you laughing! Network and visit with other

nurses as you learn from each other.

Sponsored by Omnicare, Inc.

Nutrition and Dining Services Breakfast

Foodservice workers in all positions are welcome

at this breakfast to network with peers from all

over the state. A good time is guaranteed to all

who attend! Sponsored by Ben E. Keith Co.

Senior Living Improvement Breakfast “Villages:

A Grassroots Model for Aging in Community”

Speakers: Candace Baldwin, Village to Village

Network; Don Cook, Capital City Village;

and Beth Jasper, Capital City Village

With 93 percent of the older adult population

seeking ways to meet their preference to age in

their homes, this new model is an opportunity to

expand communities’ services outside their walls.

Created by older adults, the Village model builds

community and provides member-driven services

and supports. This model continues to grow and

gather national interest as a consumer-driven,

affordable option for older adults; come learn

how to expand your horizons with this model.

Sponsored by Seyfarth Shaw LLP

Marketing Breakfast

“Stop Marketing. Start Engaging.”

Speaker: Patty Cisco, CISCO & CO

Have you had enough of the “old-school” ways

of marketing Do you believe that discovering

creative strategies and building relationships

is important for gaining a competitive edge

Then this session is for you! Come strengthen

your understanding of how consumers make

buying decisions for services, and learn about

the “Not about YOU” approach to PR and

media messages.

Sponsored by Forté Public Relations, Inc.

7:00 – 10:00 PM

Banquet

Don’t miss this special evening as LeadingAge Texas presents awards and installs new officers.

Plan to stay for dinner and great entertainment.

Back by popular demand, The Wonderfuls will bring down the house as they play an excellent

selection of top 40 dance and rock hits spanning the 80’s, 90’s up to the current day! This Dallasbased

band is sure to get you out of your seat and on to the dance floor to party the night away as

they perform non-stop hits!

The Banquet is sponsored by B.C. Ziegler and Company.

The Banquet entertainment is sponsored by Eli Lilly and Company.

WEDNESDAY

8:00 – 9:00 AM

Coffee Break

Enjoy a cup of coffee and start your day off right. This action-packed morning deserves

a kick start!

“A BIG SUCCESS! LOTS

OF INTERACTION AND

PARTICIPATION!” CONFERENCE ATTENDEE

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 7


CONTINUING EDUCATION

Continuing education credits are sponsored either directly through LeadingAge Texas

or through its subsidiary, the Educational Institute on Aging (EIA). Credentialing

bodies and licensing boards have the final authority on the acceptance of individual

courses. Please note that total hours mentioned below include the Pre-Conference

Seminar, which require a separate registration fee. For all disciplines, CE credit can

only be obtained for one session per timeframe.

Information on specific CE’s given for each concurrent session can be found on page 16 and under each session

description on pp. 10-14. Please be sure to read each session description and type of CE being awarded before

deciding which sessions to attend.

Activity Professionals

LeadingAge Texas is awaiting approval for 16 total clock hours of continuing education by the National

Certification Council for Activity Professionals. Look for the “AD” designation.

Administrators

The Educational Institute on Aging is a registered sponsor of professional continuing education with the

National Association of Boards of Examiners for Long Term Care Administrators (NAB) and is awaiting

approval for this program for 16 clock hours under their sponsor agreement with NAB/NCERS. State

licensure boards, however, have final authority on the acceptance of individual courses. Ethics hours are

offered for the sessions with the “E” designation. General hours are offered for the sessions with the

“A” designation.

Assisted Living Managers

Attending sessions relevant to assisted living can be used for the annual 12-hour continuing education

requirement enforced by the state of Texas. Look for the “AL” designation.

Certified Aging Services Professionals (CASP)

Graduates of the Certified Aging Services Professional (CASP) Program may use continuing education

credits earned at this meeting toward their CASP recertification.

Certified Dietary Managers

EIA is awaiting approval for 16.0 general clock hours through the Certifying Board for Dietary

Managers. Please be sure to have your CBDM certification number and to sign in on the designated

forms at the conference. The certification number is mandatory for clock hour approval. Look for the

“DS” designation.

Certified Marketing Professionals

Attending sessions that advance the skills and knowledge of Certified Marketing Professionals (CMP)

at the convention can be used toward the continuing education credit requirements for renewal of your

certification. Look for the “M” designation.

Chefs

EIA is awaiting approval for 8 continuing education hours (CEHs) by the American Culinary Federation.

Look for the “DS” designation.

Human Resources Professionals

EIA is awaiting approval of a total of 8 recertification credit hours toward PHR, SPHR

and GPHR recertification through the Human Resources Certification Institute

(HRCI). For more information about certification or recertification, please visit the

HRCI homepage at www.hrci.org. Look for the “HR” designation.

Nurses

LeadingAge Texas is an approved provider of continuing nursing education by the Texas Nurses

Association, an accredited approver by the American Nurses Credentialing Center’s Commission on

Accreditation.

This activity awards 12 total contact hours. Look for the “N” designation.

Registered Dietitians

EIA is awaiting approval for 16 total CPE hours through the Commission on Dietetic Registration. Look

for the “DS” designation.

Social Workers

LeadingAge Texas is an approved CE provider by the Texas State Board of Social Worker Examiners

(provider number: 2485; providership expiration date: August 31, 2013). For information on the Texas

State Board of Social Workers Examiners, please visit www.dshs.state.tx.us/socialwork/. A total

of 16 total clock hours can be acquired at the conference. Look for the “SW” designation.

Other Professional Groups

All other professionals are encouraged to submit detailed information on the sessions attended along

with a copy of your Certificate of Successful Completion to your own professional organization for

consideration of continuing education credit. Due to the large number of credentialing bodies and

professional organizations, it is impossible for LeadingAge Texas to obtain prior approval of conference

programs for each of them.

“I LOVED BEING ABLE TO

MEET NEW PEOPLE IN OUR

INDUSTRY AND BEING

ABLE TO BRAINSTORM ON

PROBLEMS WE ALL ARE OR

WILL BE FACING.” CONFERENCE ATTENDEE

8 LeadingAge Texas 54th Annual Meeting and Trade Show


CONCURRENT SESSIONS

CONTINUING EDUCATION CREDITS OFFERED: A=Administrator AD=Activity Director AL=Assisted Living DS=Dining Services E=Administrator Ethics HR=Human Resources M=Marketing N=Nurse SW=Social Worker

MONDAY

10:00 AM - 12:00 PM

1A QAPI Operationalized

Kim Cook, Christian Care Centers, Inc.

With the passing of the Affordable Care Act in 2010, the U.S. Government is requiring a compliance

program to be instituted in each nursing home by the end of 2013 and a Quality Assurance and

Performance Improvement (QAPI) program soon after. In July 2011, CMS released their “5 Elements of QAPI”

to be used by nursing homes as a framework when creating their own QAPI program. QAPI will take longterm

care to the next level, representing a step in moving toward quality outcomes, analysis, data and

performance measurement. Requiring input from residents, staff at all levels, and families, it determines

how the broader care-delivery system creates resident-driven care. This session will take attendees

through the new required elements along with strategies to implement an effective program, detailing

quality assurance committee practices for meeting regulations.

Continuing education credits offered: A, AD, AL, N, SW

This session is sponsored by RXPERTS Pharmacy.

1B The ‘Killing of Lions’

Jennifer Adams, Build Your Body; Cindi Williams, Build Your Body

This session will encourage participants to understand that our minds, bodies, and spirits are not seperate

entities. The success of one does not ensure the success of the others, but a person will fail if all issues

are not addressed and respected as part of the process. Modern medical knowledge is extraordinary but

overwhelming when it is a new experience or when a person has had a poor experience or outcome. Some

of the most beautiful moments have been achieved when a person is faced with a life-altering decision and

looks into the eyes of the professional for help and direction. Come learn about restoring residents’ spirits

and quality of life through building the body.

Continuing education credits offered: A, AD, AL, DS, SW

This session is sponsored by Ben E. Keith Co.

1C Building a Home: An Ethical Approach

Amanda Ericksen, The Mission at Air Force Village; Vanessa Jackson, The Mission at Air Force Village;

Michael Miller, The Mission at Air Force Village; Alethea Phipps, The Mission at Air Force Village;

Audrey Ramsbacher, The Mission at Air Force Village

This session will summarize the journey of one community from a traditional nursing home model to a

Household model over the course of three years of planning, training, and coordinating. Tools and ideas

will be provided that can help others change the face of long-term care. Attendees will be encouraged

to identify resident-centered activities, understand a more liberalized approach to providing meals, and

define the nursing staff role in the Household model. You are sure to come away with ideas, inspirations,

and encouragment that will make your job even more meaningful.

Continuing education credits offered: A, AD, AL, E, N, SW

1D Assessing the Affordability of the Household Model

Martin Dickmann, Action Pact Development

The Household model is appealing to many for what it can offer those who live and work in long-term

care organizations. But the question of “Can we afford it” usually rises to the forefront. This session will

seek to answer that question from an architectural and operational perspective to give organizations an

understanding of what it might cost to retrofit an existing community or build a new one, as well as what it

might cost to operate. In addition, these capital and operational costs will be compared to skilled nursing

institutions so organizations can understand affordability from an institutional context.

Continuing education credits offered: A, AL

This session is sponsored by Richards Rodriguez & Skeith LLP.

1E LeadingAge Texas Legislative Briefing and Policy Update

Norman Hood, LeadingAge Texas; Alyse Migliaro, LeadingAge Texas; David Thomason, LeadingAge Texas

The 83 rd Texas Legislature is closely scrutinizing long-term care for both funding and regulatory changes.

Discussion of the state budget, expanding Star+Plus into a statewide program, implementing a new

performance based funding approach, and altering certain regulations, are all on the radar. In addition,

changes in Medicare and Medicaid on the national level lead to more pressure on long-term care providers.

In this session, we will discuss the political, legal, regulatory, and policy climate in Texas and nationally.

Our discussion will focus on the current status of Medicare and Medicaid, examine some of the proposals

for changing these programs, and provide a forecast of what we can expect from the state and national

elections for aging services.

Continuing education credits offered: A, AL

1F Shoot the Messenger: Is Your Marketing as Audience-Centric as It Could Be

Christine Wirthwein, Wirthwein Marketing

This session will illustrate how messaging for senior housing is often mis-guided and does not overcome

the continual market perception of the “old folks home.” Attendees will discover techniques of securing

and maintaining an “outside-in” perspective, speaking with one voice by establishing and maintaining a

distinctive brand, and using the best tactics for particular messaging and messages. Join us as we dive into

enhanced marketing communication through reflective and projective communication tactics.

Continuing education credits offered: A, AL, M

1G Hospitality and Successful Aging: Friend or Foe

Patience Buchanan, Senior Quality Lifestyles Corporation-The Stayton at Museum Way; Neal Miller,

Masterpiece Living; Fran Werner, Senior Quality Lifestyles Corporation-Querencia at Barton Creek

Two of the hottest current trends in the senior living industry are creating a culture of exceptional service

through hospitality and creating a culture of purpose-driven growth and potential. This session will

describe how these two very different cultures can be either complementary or antagonistic. The new

older adult expects excellent service and amenities, but also place strong value on overall wellness and

opportunities that will allow them to grow and thrive. Industry research will be identified to support each

culture, and real-world examples will be provided to illustrate a successful integration between the two.

Continuing education credits offered: A, AD, AL, E, SW

This session is sponsored by Carpenter Bus Sales.

10 LeadingAge Texas 54th Annual Meeting and Trade Show


2E Comedy Defensive Life Safety Code: Culture Change Comes to the Life Safety Code

1H Managing Employee Health Insurance

Lisa Welshhons, Merit Senior Living

Some of the most significant employer compliance provisions of the Patient Protection and Affordable

Care Act (PPACA) will take effect in 2014, which is just around the corner for those responsible. These

requirements will significantly impact how employers offer health insurance. This session will help

decipher the complexities and requirements, along with discussing the financial and administrative impact

for employers.

Continuing education credits offered: A, AL, HR

2:00 - 4:00 PM

2A Decreasing Hospitalizations: Impacting Community Outcomes

Donna Hamby, Geriatric Associates of America, P.A.

In this session, we will seek to identify the most valuable asset the nursing community can have to impact

resident care. Pathways that have been implemented and shown to be effective to decrease hospitalizations

and skilled resident readmissions will be reviewed. Three guidelines that are available to communities

to implement for resident assessment will also be discussed. Come learn about impacting resident care,

decreasing hospitalizations, improving resident assessments, and decreasing adverse outcomes.

Continuing education credits offered: A, AL, N

This session is sponsored by RXPERTS Pharmacy.

2B Wellness: Integrating Food and Function

Maureen Janowski, Morrison Senior Living; John Rude, Morrison Senior Living

Food and nutritional science continues to develop rapidly, with recent research now including older adults

and aging. Key food and nutrition topics receiving attention include protein, healthy fats, plant-based foods,

herbs and spices, and super foods. With a focus on bringing together several departments in the context of a

senior living community and including a mix of personnel, this session will stress a theme of “integration” as

opposed to working as silos. The session will be interactive between the presenters and will also engage the

audience with open dialogue.

Continuing education credits offered: A, AD, AL, DS

This session is sponsored by Ben E. Keith Co.

2C Ethically Meeting the Challenges of a Neurological Diagnosis (Beyond Alzheimer’s)

Jeryn Laengrich, Presbyterian Communities and Services; R. Malcolm Stewart, Presbyterian Communities

and Services

This session is geared toward anyone who directly encounters residents with a neurological diagnosis.

The goal will be to improve knowledge in the hope of improving quality of life in all living settings. The

presenters will focus on meeting the special challenges of a neurological patient, using case studies to

gain greater understanding of the diagnosis, management, and application of resources for the patient,

caregiver/spouse, family, and community. The session will include ample opportunity for Q&A, group

discussion, and useful resources for all attendees.

Continuing education credits offered: A, AD, AL, E, N, SW

2D Capital Markets in Action

Stuart Jackson, Greystone; Richard Scanlon, B.C. Ziegler and Company

This session will provide a general overview of the “State of Senior Living” that allows attendees to

understand evolving national trends and how Texas-based providers committed to growth are adapting

their organizations and completing projects allowing for an expansion of services and/or markets to

enhance their competitive position.

Continuing education credits offered: A, AL

This session is sponsored by Richards Rodriguez & Skeith LLP.

Fred Worley, Texas Department of Aging and Disability Services

This session will go over the changes recognized by the federal and state agencies for immediate

implementation as well as other changes for future adoption. Attendees will be given examples of Life

Safety Code (LSC) accepted designs of all small house nursing homes built in Texas to date. Fred Worley

participated on the Pioneer Network Task Force to propose changes in the 2012 edition of the Life Safety

Code to the National Fire Protection Association Technical Committee to allow nursing facilities to be more

homelike. He now serves on the task force and these technical committees for changes in the 2015 edition.

Come hear directly from the LSC expert in Texas!

Continuing education credits offered: A, AL

2F How to Convert More Online Leads to Move-Ins

Lauren Messmer, Retiring by Design; Kristin Kutac Ward, Retiring by Design

Internet advertising has increased tremendously over the last two years. Baby Boomers have utilized the

internet to search on behalf of their parents and relatives and soon will use it to make their own retirement

decisions. However, it is estimated that the industry on average is only responding to about 40 percent of

internet leads. Many sales teams do not take Website leads seriously, do not know how to effectively follow

up, or do not follow up at all. This session will discuss how the Website affects the sales process and how to

successfully convert online leads into move-ins.

Continuing education credits offered: A, AL, M

2G Creating a Culture of Philanthropy and Preparing to Conduct a Capital Campaign

Thomas Mesaros, The Alford Group; Karen Rotko-Wynn, The Alford Group

With limited resources available due to decreased operating revenue, many organizations are learning how

to increase their philanthropic potential to help fill the revenue gap. Are you maximizing on this potential

at your organization This is the first step in building your community’s preparedness and capacity for a

significant fundraising effort. Secondly, as capital campaigns become more prevalent in order to meet

growing demands, we will walk through how a capital campaign works for a senior living community: what

the elements of a successful campaign are; who should be involved; and what are the pitfalls that can/

should be avoided. This session is a must for community leadership who may never have participated in a

campaign before – but are a crucial part of your “culture of philanthropy”.

Continuing education credits offered: A, AL, E

This session is sponsored by Carpenter Bus Sales.

2H Hearing the Whistles and Answering the Hotlines: Affordable Care Act

Compliance Plans and Employment Law Hot Topics

Tonia Lucio, Richards Rodriquez & Skeith LLP; Cory Macdonald, Richards Rodriquez & Skeith LLP

The Affordable Care Act (ACA) makes compliance and ethics plans mandatory for nursing facilities as of

March 23, 2013. Effective compliance and ethics plans in all long-term care and senior housing settings

require up-to-date whistleblower policies and procedures, along with other HR-related elements. This

session will include an overview of HR-related requirements under the ACA, practical tips and guidance for

handling whistleblower situations, as well as other employee complaints. The session will also include an

update on hot topics in employment law, including criminal background checks, social media policies and

employee misclassification, as well as practical tips and guidance for hiring and firing employees.

Continuing education credits offered: A, AL, HR

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 11


CONCURRENT SESSIONS

CONTINUING EDUCATION CREDITS OFFERED: A=Administrator AD=Activity Director AL=Assisted Living DS=Dining Services E=Administrator Ethics HR=Human Resources M=Marketing N=Nurse SW=Social Worker

TUESDAY

10:00 AM - 12:00 PM

3A Advanced Assessment and Stethoscope Skills

Mona Dawson, Mona Dawson LLC

The older adult population is growing at an unprecedented rate, and understanding this unique subpopulation

requires special assessment skills. Nurses who work with the geriatric population are generally

not formally educated in caring for older adults and the frail elderly. If physical assessment is so essential

to nursing, why do nurses still struggle with understanding what it is they are seeing and hearing It

is important that all nurses who interact with older adults in any setting use assessment skills and can

appropriately distinguish pathological changes involving normal aging from abnormal aging.

Continuing education credits offered: A, AL, N

This session is sponsored by RXPERTS Pharmacy.

3B The Art of Group Purchasing: Can You Afford Not To

Marsha Cayton, Seven Acres Jewish Senior Care Services; Patrick Crump, Buckner Retirement Services;

Kevin Simpson, LeadingAge Texas/Value First

This session will focus on providing the knowledge and tools to LeadingAge Texas members to better

understand and utilize the Group Purchasing Organization (GPO) available to them. Kevin Simpson

has successfully helped over 35 member communities save an average of $105,000 per year. While most

LeadingAge Texas members use GPOs for the larger spend categories (food, medical supplies, capital

purchases), there are many overlooked areas that can add up to big savings. This session will offer an open

forum where attendees can share their successes in saving money.

Continuing education credits offered: A, AL, DS

This session is sponsored by Ben E. Keith Co.

3C Trust and Ethics in the Workplace

Ben Mazzara, Buckner Calder Woods

Trust is common in every individual relationship, team, family, organization, nation, economy, and

civilization. If developed and leveraged, trust has the potential to create unparalleled success and

prosperity in every dimension of life. The absence of trust can destroy the most powerful government,

the most successful business, the most thriving economy, the most influential leadership, the greatest

friendship, the strongest character, and the deepest love. Come learn how to leverage trust to gain a new

understanding of yourself and others and, in turn, resolve conflict with others more effectively.

Continuing education credits offered: A, AD, AL, E, SW

3D Long-term Care in a ‘Reformed’ World:

How Will Senior Services Fit Into the ACO Model

Daniel Sternthal, Seyfarth Shaw LLP

The purpose of the session will be to discuss the future of long-term care services in a reformed healthcare

world; especially in the context of Accountable Care Organizations (ACO). How will long-term care fit into

this model Come gain a better understanding of ACOs and the implications of healthcare reform, and learn

about trends and possible future developments with respect to this changing environment of providing care.

Continuing education credits offered: A, AL

3E Words Can Sink the Ship: How To Prevent Self-Sabotage in Dealing with

Surveyors, Families, and Others

Delta Best, Best & Spruill, P.C.; Allison Spruill, Best & Spruill, P.C.

Knowing what to say and how to say it is absolutely critical in dealing with surveyors, family members,

and other individuals and groups. Often times, staff “self-destruct” during the survey process and during

family meetings simply because they do not know how to react and what to say in a given situation. This

session will cover how to avoid “self-sabotage” during the survey/regulatory process and in dealing with

families in order to minimize the risk of deficiencies, enforcement action, and private lawsuits.

Continuing education credits offered: A, AL, E, N

3F Improving the Marketability of Your Older Community

Dana Smith, Murdock Marketing; Matt Wilson, Murdock Marketing

Many older communities struggle with common challenges: dated finishes, outdated physical plant, aging

residents, and scents (and sometimes even sounds) that do not bode well with prospective families and

referral sources. Several of these things can be overcome with simple, cost-effective solutions that will

be explored during this session. Come learn how to identify your community’s specific challenges, as

discovered through a “virtual first impression tour.”

Continuing education credits offered: A, AL, M

3G Crisis: ‘Don’t Hit the Panic Button!’

Michael Alexander, MLA Consulting

Are you prepared to handle disasters such as fires, hurricanes and floods, or shootings In this session,

advance preparation will be explored that can reduce your stress during these times. Attendees will learn

how to stay calm, what building procedures to put into immediate effect, how to handle the press, and,

most importantly, how to keep it all about the residents. This session will use examples pertaining to

HUD/affordable housing units, but will be applicable to all senior living providers.

Continuing education credits offered: A, AL

This session is sponsored by Carpenter Bus Sales.

12 LeadingAge Texas 54th Annual Meeting and Trade Show


3H Top Performance Interviewing

Jody Holland, Cloud Interview/MuRF Systems

This session will explain the nuances of the interview process, the keys to structuring the perfect interview

that leads to hiring top talent, tips to avoid the duds, and tips for where to find top performers virtually

every time. If you would like to have greater success in your interviewing and fewer headaches of staff

who simply are not what they presented in the interview, this session is ideal for you. Come learn how to

better understand the interview process and how to create the perfect behavioral interview.

Continuing education credits offered: A, AL, HR

2:00 - 4:00 PM

4A Help! I’ve Fallen and I Can’t Get Up!

Frank Barber, TMF Health Quality Institute; Carla Smith, TMF Health Quality Institute

Join the Quality Improvement Consultants from TMF Health Quality Institute and learn how to incorporate

Quality Assurance and Performance Improvement (QAPI), culture change, and person-directed care into your

falls QI process. This session will define QAPI, culture change, person-directed care, and the team concept,

and will include interactive activities, real-life stories and testimonies, success stories, and videos.

Continuing education credits offered: A, AD, AL, N

This session is sponsored by RXPERTS Pharmacy.

4B How to Develop a SWOT for Your Department Teamed with Gap Analysis

Charnette Norton, The Norton Group, Inc.

How do you run your foodservice department Do you have a plan, or do you “go with the flow” and

follow your organization’s directions This session will help you be proactive and be in control of how you

want your department to operate. This will help stop the age old saying that “administration do not know

what we do in foodservice,” and will assist in providing a roadmap for your administration to be supportive

of your operational direction. Come learn about utilizing SWOT and gap analysis in your future plans.

Continuing education credits offered: A, AL, DS

This session is sponsored by Ben E. Keith Co.

4C Oblivious to Dignity: An Ethical Approach to Culture Change

Robyn Houdek Boyd, Manor Park; Cheryl Cummins, Manor Park; Jay Hobbs, Manor Park; Barbara Moore,

Manor Park; Stephen Nelson, Manor Park

Culture change is a never-ending process. If there is not continual vision, adjustments, planning, and

a belief it can always be better, culture change will become stagnant. Bathing, choice at meals, sleep

patterns, and activities are so important, but will not flourish if we do not stand fast to the very basics

of culture change: dignity. Continued vision and basic dignity will allow culture change to blossom and

flourish for the generation to come.

Continuing education credits offered: A, AD, AL, E, N, SW

4D Waving the Red Cape at the Charging Bulls

Pat Souter, Baylor Law School/Looper Reed & McGraw, P.C.; Ken Stone, Looper Reed & McGraw, P.C.

What are some of the top things that enrage the patients, families, state or federal inspectors, or

independent auditors These are similar to a “red cape” being waved in front of a bull. Two experienced

healthcare attorneys will discuss issues related to these “red capes” and what you need to know about

them to avoid the problem or respond when the bull charges. Some of the topics to be covered relate to

staffing, Life Safety Codes, billing issues, HIPAA, and infection control issues.

Continuing education credits offered: A, AL

4E Repositioning: Creating a ‘Wow’ that Powers Marketing and Drives Occupancy

Bruce Cannon, LCS; Kristen Lembcke, Life Care Services; Brian Robbins, Westminster

Do you have the dining options, state-of-the art fitness centers, and open floor plans active seniors now

demand Have newer communities cut into your market share This practical session will discuss how to

plan and finance your new product offering and how to effectively market your repositioned community.

Come learn about creating a product that meets your target market demographics. Case studies will

illustrate how providers have revitalized their communities and turned prospect responses from “I’m not

ready yet” to “When can I move in”

Continuing education credits offered: A, AL, E

4F Best Practices in Developing Your Sales Plan

Lonny Blessing, Spectrum Consultants, Inc.; Karen Montgomery, Spectrum Consultants, Inc.; David

Ratchford, Spectrum Consultants, Inc.; Mike Wallace, Spectrum Consultants, Inc.

This session will discuss an industry best practice for developing an efficient, quick assessment of an

organization’s marketing, sales, and communications programs through a team-based, round-table,

transparent, solutions-oriented planning process. Attendees will learn how to conduct this Strategic

Interactive Marketing Planning (SIMP) process and end up with a new plan in weeks, not months. The

centerpiece of the process is a 1 ½ day “event” involving focus groups, meetings, and interviews with

residents, prospective residents, executive management, department heads, marketing staff, as well as

board members and resident leadership. Join us for this interactive, fast-moving, and stimulating session.

Continuing education credits offered: A, AL

4G Operational Excellence Through Benchmarking and Lean

Troy Langsdale, CliftonLarsonAllen

This session will review the current trends occurring at a macro and micro level that impact senior living

providers. These trends are often indicators of future patterns, which we will formulate to help understand

future implications. Discussion will revolve around keys for operating efficiencies and the historical way to

look at this is through benchmarking. As the world around us changes, we need to look for new innovative

ways to improve operations and find those efficiencies. “Lean” is a concept originally derived through the

auto manufacturing industry, but which provides an innovative implementation into the senior

living industry.

Continuing education credits offered: A, AL, M

This session is sponsored by Carpenter Bus Sales.

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 13


4H From Boomers to Linksters: Managing the Friction Between Generations at Work

Larry Johnson, Johnson Training Group; Meagan Johnson, Johnson Training Group

Baby Boomers, Gen Xers, Gen Yers - the differences between these groups go far beyond hairstyles

and nose rings. Differing values, work ethics, standards of quality, and attitudes toward customers can

cause havoc on your team, or they can be a source of incredible energy and creativity. It’s all in how

you manage them! Generation expert Meagan Johnson and corporate culture expert Larry Johnson,

father-daughter duo, will present the unique perspectives of a Gen Xer and a Baby Boomer on how to

manage different generations.

Continuing education credits offered: A, AD, AL, HR, SW

WEDNESDAY

9:00 - 11:00 AM

5A Becoming a Leaner, Stronger, Hungrier Leader

Christopher Ridenhour, Liberty Lutheran

This session will have something for both seasoned and novice leaders. Attendees will be provided

with the “CliffsNotes” version of the latest and greatest management and HR improvement theories

authored by today’s most studied experts. More than just a review, attendees will test their knowledge

and skills against the best practices of Kouzes and Posner, Lencioni, Maxwell, Drucker, Dr. Suess, and

many others. If Dr. Seuss is the only familiar author on the list, this session is absolutely mandatory!

You will leave the training as a better leader with a refreshed perspective, and the ability to improve

accountability, communication, motivation, and commitment within your organization.

Continuing education credits offered: A, AL

5B Successful Transitions: Dealing with the Human Side of Change

Annette Anderson, Annette Anderson Coaching and Consulting

Whether personal or organizational, change is inevitable. Your experience of life is impacted by the

success of the transitions you make as you encounter change. Change is situational; transition is

psychological - a three-phase process that people go through when they come to terms with new

situations. Dealing with the human side of change, you can learn to support yourself and others with

transition, including aging well. In this interactive session, senior leaders, middle management, and

direct care providers will have an opportunity to apply transition management tools to personal change

initiatives and experiences.

Continuing education credits offered: A, AL, E

5C Straight Talk: The Six Laws of Absolute Honesty

Larry Johnson, Johnson Training Group

Let’s face it: straight, honest, no-nonsense communication in organizations today is rare if it exists

at all. Whether it’s fear of reprisal, timidity, or not wanting to ‘rock the boat’, many of us avoid telling

the truth when the truth needs to be told. In this session, attendees will learn how to create a work

environment where honest, clear communication is the norm; to understand and eliminate fear so

people speak their minds openly and honestly; to stop chronic whiners and turn them into team

players; why ethical behavior is everyone’s responsibility; and to develop an action plan to put all the

pieces together in your organization.

Continuing education credits offered: A, AL

14 LeadingAge Texas 54th Annual Meeting and Trade Show


SPEAKER INDEX

Jennifer Adams, Director

Build Your Body, San Antonio, TX

Michael Alexander, Owner

MLA Consulting, Houston, TX

Annette Anderson, Executive and Leadership Coach

Annette Anderson Coaching and Consulting, Dallas, TX

Candace Baldwin, Director of Strategy for Aging in

Community, Village to Village Network, Arlington, VA

Frank Barber, Quality Improvement Consultant

TMF Health Quality Institute, Cedar Park, TX

Delta Best, Managing Shareholder

Best & Spruill, P.C., Austin, TX

Lonny Blessing, VP of Development

Spectrum Consultants, Inc., Gastonia, NC

Patience Buchanan, Associate Executive Director

Senior Quality Lifestyles Corporation-The Stayton at

Museum Way, Fort Worth, TX

Bruce Cannon, Director of Business Development

LCS, Memphis, TN

Marsha Cayton, Administrator of Campus Services

Seven Acres Jewish Senior Care Services, Houston, TX

Patty Cisco, President, Creative Catalyst

CISCO & CO, New Bremen, OH

Don Cook, Chair, Provider Services Committee

Capital City Village, Austin, TX

Kim Cook, AVP Clinical Services

Christian Care Centers, Inc., Mesquite, TX

Patrick Crump, VP of Operations

Buckner Retirement Services, Dallas, TX

Cheryl Cummins, Director of Nursing

Manor Park, Midland, TX

Mona Dawson, DNP, GNP-BC, RN

Mona Dawson LLC, Kerrville, TX

Martin Dickmann, Principal

Action Pact Development, Decatur, GA

Amanda Ericksen, Dietitian

The Mission at Air Force Village, San Antonio, TX

Trina Hackensmith, Vice President

Lyon Software, Sylvania, OH

Donna Hamby, MSN, RN, ACNP-BC, Director of

Clinical Services, Geriatric Associates of America,

P.A., Dallas, TX

Jay Hobbs, Director of Healthcare Services

Manor Park, Midland, TX

Jody Holland, Owner

Cloud Interview/MuRF Systems, Amarillo, TX

Norman Hood, Legislative Consultant

LeadingAge Texas, Austin, TX

Robyn Houdek Boyd, Life Enhancement Coordinator

Manor Park, Midland, TX

Stuart Jackson, First VP

Greystone, Irving, TX

Vanessa Jackson, Activity Director

The Mission at Air Force Village, San Antonio, TX

Maureen Janowski, Director, Nutrition Resource

Morrison Senior Living, Palatine, IL

Beth Jasper, Executive Director

Capital City Village, Austin, TX

Larry Johnson, Owner/Partner

Johnson Training Group, Phoenix, AZ

Meagan Johnson, Owner/Partner

Johnson Training Group, Phoenix, AZ

Cory Kallheim, Director, Legal Affairs

LeadingAge, Washington, DC

Kristin Kutac Ward, President

Retiring by Design, Princeton, NJ

Jeryn Laengrich, Clinical Liaison

Presbyterian Communities and Services, Dallas, TX

Troy Langsdale, Partner

CliftonLarsonAllen, Dallas, TX

Kristen Lembcke, Regional Marketing and Sales

Manager, Life Care Services, Bryan, TX

Tonia Lucio, Attorney

Richards Rodriquez & Skeith LLP, Austin, TX

Cory Macdonald, Attorney

Richards Rodriquez & Skeith LLP, Austin, TX

Ben Mazzara, Executive Director

Buckner Calder Woods, Beaumont, TX

Thomas Mesaros, President & CEO

The Alford Group, Seattle, WA

Lauren Messmer, EVP Marketing

Retiring by Design, Princeton, NJ

Alyse Migliaro, Public Policy Manager

LeadingAge Texas, Austin, TX

Michael Miller, Director of Dietary Services for

Health Operations, The Mission at Air Force Village,

San Antonio, TX

Neal Miller, Senior Operations and Outcomes

Specialist, Masterpiece Living, Lakewood, CO

Barbara Moore, Social Worker/Assistant

Administrator, Manor Park, Midland, TX

Karen Montgomery, Executive VP

Spectrum Consultants, Inc., Gastonia, NC

Steve Murdock, Professor of Sociology

Rice University, Houston, TX

Stephen Nelson, Household Coordinator

Manor Park, Midland, TX

Charnette Norton, President

The Norton Group, Inc., Missouri City, TX

Alethea Phipps, Director of Nursing

The Mission at Air Force Village, San Antonio, TX

Audrey Ramsbacher, Administrator

The Mission at Air Force Village, San Antonio, TX

David Ratchford, President

Spectrum Consultants, Inc., Gastonia, NC

Christopher Ridenhour, Director of Training,

Customer Service, and Staff Engagement

Liberty Lutheran, Philadelphia, PA

Nikki Rineer, Senior Living Consultant

Holleran, Mountville, PA

Brian Robbins, Executive Director

Westminster, Austin, TX

Karen Rotko-Wynn, Senior Vice President, West

Division Manager, The Alford Group, Seattle, WA

John Rude, Director of Wellness

Morrison Senior Living, Eugene, OR

Richard Scanlon, Managing Director

B.C. Ziegler and Company, Saint Petersburg, FL

Kevin Simpson, Regional Marketing Manager

LeadingAge Texas/Value First, Austin, TX

Carla Smith, Quality Improvement Consultant

TMF Health Quality Institute, Tuscola, TX

Dana Smith, Principal and Director

Murdock Marketing, Oklahoma City, OK

Pat Souter, Professor/Member

Baylor Law School/Looper Reed & McGraw, P.C.,

Dallas, TX

Allison Spruill, Shareholder

Best & Spruill, P.C., Austin, TX

Daniel Sternthal, Attorney

Seyfarth Shaw LLP, Houston, TX

R. Malcolm Stewart, Education Neurological

Consultant Neurologist, Presbyterian Communities

and Services, Tulsa, OK

Ken Stone, Shareholder

Looper Reed & McGraw, P.C., Dallas, TX

David Thomason, Legislative Consultant

LeadingAge Texas, Austin, TX

Mike Wallace, VP Marketing and Sales

Spectrum Consultants, Inc., Gastonia, NC

Lisa Welshhons, Division President

Merit Senior Living, Des Moines, IA

Fran Werner, Wellness Manager

Senior Quality Lifestyles Corporation-Querencia

at Barton Creek, Austin, TX

Cindi Williams, RN

Build Your Body, San Antonio, TX

Matt Wilson, President

Murdock Marketing, Oklahoma City, OK

Christine Wirthwein, President

Wirthwein Marketing, East Aurora, NY

Fred Worley, Architectural Unit Manager

Texas Department of Aging and Disability Services,

Austin, TX

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 15


CONTINUING EDUCATION CREDITS OFFERED: A=Administrator AD=Activity Director AL=Assisted Living DS=Dining Services E=Administrator Ethics HR=Human Resources M=Marketing N=Nurse SW=Social Worker

CONCURRENT

SESSIONS

AT A GLANCE

1 2 3 4 5

MONDAY TUESDAY WEDNESDAY

10:00 - 12:00 PM 2:00 - 4:00 PM 10:00 - 12:00 PM 2:00 - 4:00 PM 9:00 - 11:00 AM

A

Quality

of Care

“QAPI Operationalized’”

A, AD, AL, N, SW

“Decreasing Hospitalizations:

Impacting Community

Outcomes”

A, AL, N

“Advanced Assessment

and Stethoscope Skills”

A, AL, N

“Help! I’ve Fallen and

I Can’t Get Up!”

A, AD, AL, N

“Becoming a Leaner,

Stronger, Hungrier Leader”

A, AL

B

Nutrition,

Wellness & Cost

Savings

“The ‘Killing of Lions’”

A, AD, AL, DS, SW

“Wellness: Integrating

Food and Function”

A, AD, AL, DS

“The Art of Group Purchasing:

Can You

Afford Not To”

A, AL, DS

“How to Develop a SWOT for

Your Department Teamed

with Gap Analysis”

A, AL, DS

“Successful Transitions:

Dealing with the Human

Side of Change”

A, AL, E

C

Ethics &

Quality

of Life

“Building a Home:

An Ethical Approach”

A, AD, AL, E, N, SW

“Ethically Meeting the

Challenges of a Neurological

Diagnosis (Beyond

Alzheimer’s)”

A, AD, AL, E, N, SW

“Trust and Ethics in

the Workplace”

A, AD, AL, E, SW

“Oblivious to Dignity: An

Ethical Approach to Culture

Change”

A, AD, AL, E, N, SW

“Straight Talk: The Six Laws

of Absolute Honesty”

A, AL

D

Finance &

Operations

“Assessing the Affordability

of the Household Model”

A, AL

“Capital Markets in Action”

A, AL

“Long-term Care in a

‘Reformed’ World: How Will

Senior Services Fit Into the

ACO Model”

A, AL

“Waving the Red Cape

at the Charging Bulls”

A, AL

Session 5A, 5B, & 5C do not

follow the tracks from the

previous days.

E

Aging

Services &

Policy

“LeadingAge Texas

Legislative Briefing and

Policy Update”

A, AL

“Comedy Defensive Life

Safety Code: Culture Change

Comes to the Life Safety

Code”

A, AL

“Words Can Sink the Ship:

How To Prevent Self-Sabotage

in Dealing with Surveyors,

Families,

and Others”

A, AL, E, N

“Repositioning: Creating a

‘Wow’ that Powers Marketing

and Drives Occupancy”

A, AL, E

F

Marketing &

Community

Relations

“Shoot the Messenger: Is

Your Marketing as Audience-

Centric as It Could Be”

A, AL, M

“How to Convert More Online

Leads to Move-Ins”

A, AL, M

“Improving the Marketability

of Your Older Community”

A, AL, M

“Best Practices in Developing

Your Sales Plan”

A, AL

G

Senior Living

Improvements

“Hospitality and Successful

Aging: Friend or Foe”

A, AD, AL, E, SW

“Creating a Culture of

Philanthropy and Preparing

to Conduct a Capital

Campaign”

A, AL, E

“Crisis: ‘Don’t Hit the Panic

Button!’”

A, AL

“Operational Excellence

Through Benchmarking

and Lean”

A, AL, M

H

Human

Resources &

Professional

Development

“Managing Employee

Health Insurance”

A, AL, HR

“Hearing the Whistles and

Answering the Hotlines:

Affordable Care Act

Compliance Plans and

Employment Law Hot Topics”

A, AL, HR

“Top Performance

Interviewing”

A, AL, HR

“From Boomers to Linksters:

Managing the Friction

Between Generations

at Work”

A, AD, AL, HR, SW


TRADE SHOW

An important component of the LeadingAge Texas Annual Meeting is the two-day Trade Show. More than 120 exhibitors will demonstrate the latest products and services the aging

services industry has to offer and explain just how they could benefit you. Many exhibitors will be offering discounts, show specials, and door prizes. We encourage you to take

advantage of the special times on Monday and Tuesday. Make plans to visit each booth to show your appreciation for the support these exhibitors have given to LeadingAge Texas.

Exhibit Hall Game Cards sponsored by RehabCare, Exhibit Hall Game Prizes sponsored by Community Portable X-Ray Inc., Trade Show Massage Booth sponsored by BKD, LLP.

MONDAY

4:00 – 6:00 PM

Trade Show Grand Opening

Experience the excitement with LeadingAge Texas exhibitors as we open the doors to the

2013 Trade Show. Enjoy refreshments, fun, entertainment, and cash prizes as you travel

through the trade show and discover the latest products and services to help you advance

in the aging services industry.

TUESDAY

12:00 – 2:00 PM

Trade Show Lunch

As your last opportunity to stroll through the exhibit hall, you won’t want to miss your

chance to pick up information on that service or product you’ve been considering or talk

to a vendor about a particular question you have. A light lunch will be served along

with entertainment and prizes.

This event is sponsored by McKesson Medical-Surgical.

LeadingAge Texas would like to thank the following confirmed exhibitors who have given their support to our Annual Meeting as of February 1, 2013.

Accurate Business Results

Aegis Therapies

American HealthTech

American Medical Technologies, Inc.

Austco Communication Systems

BB&T Capital Markets

Ben E. Keith Foods

Biocodex USA

BKD, LLP

Broussard Healthcare Consulting

Cain Brothers & Company, LLC

Care2Learn

Carpenter Bus Sales

Cerner Extended Care

Chumley & Associates

CISCOR

CliftonLarsonAllen

Community Portable X-Ray Inc.

Crexendo, Inc.

D2 Architecture LLC

Deer Oaks - A Behavioral Health Organization

Dignity Continence Solutions

By HARTMANN USA, Inc.

EHealth Data Solutions

EK Life Safety Consulting LLC

EZ Way, Inc.

Forté Public Relations, Inc.

Fratto Engineering, Inc.

Freedom Outdoor Furniture

Functional Pathways

Gulf Coast Paper

Greenbrier

Greystone Communities, Inc.

Hallmark Rehabilitation

HD Supply

Health and Rehab Pharmacy Cost Solutions

Heritage Healthcare

Hill-Rom Company

HJ Sims

HUR Health and Fitness Equipment

HydroWorx

INSURICA

J.E. Dunn Construction Company

Jamail Smith Construction

Joerns Healthcare

Katus, LLC

Lancaster Pollard

LCS

Luby and Associates, a HealthPRO

Rehabilitation Company

Masterpiece Living, LLC

McKesson Medical-Surgical

MDI Achieve

Med-Mizer, Inc.

Medicine Chest

Medline Healthcare Co.

Mobile Dental Care

Morrison Senior Living

Murray & Associates, Inc.

National Bus Sales & Leasing, Inc.

New LifeStyles, Inc.

NTT Data

Oasis Seated Shower System

Omnicare, Inc.

Orion Medical, LLC

Patcraft

Perkins+Will

PharMerica Corporation

Pi Architects, Inc.

PointClickCare

Polaris Group

Rees Associates, Inc.

RehabCare

Reliant Rehabilitation

Retiring By Design

RXPERTS Pharmacy

SCA Personal Care

Select Rehabilitation, Inc.

Senior Care Pharmacy

Senior Housing Net (part of Move)

Senior TV

Silverchair Learning Systems

SimpleLTC, Inc.

SmartLinx Solutions

Sodexo Senior Living

Spectrum Consultants, Inc.

Strategic Dining Services

Summit Care

Synergy Care, Inc.

Sysco Food Services

Tallwood Medical Equipment and Supply

Tandus Flooring

three: Living Architecture

THW Design

TMHP

Total Fire & Safety, Inc.

U.S. Foods

Value First, Inc.

Weis Builders, Inc.

The Weitz Company

Yates Construction

Ziegler

EXPANDING THE POSSIBILITIES Register Online: www.LeadingAgeTexas.org/AM 17


SPONSORS

Special thanks to the following companies for generously sponsoring LeadingAge Texas!

ANNUAL SPONSORS

Platinum Sponsors

Silver Sponsors

Alliant Insurance Services

B.C. Ziegler and Company

BB&T Capital Markets

Ben E. Keith Co.

Best & Spruill, P.C.

BKD, LLP

Carpenter Bus Sales

CliftonLarsonAllen

ANNUAL MEETING SPONSORS

Communities of Faith RRG

Community Portable X-Ray, Inc.

Eli Lilly and Company

Forté Public Relations, Inc.

Garlo Ward, P.C.

Greystone Communities, Inc.

McKesson Medical-Surgical

Omnicare, Inc.

RehabCare

Richards Rodriquez & Skeith LLP

RXPERTS Pharmacy

Select Rehabilitation, Inc.

Seyfarth Shaw LLP

Sodexo Senior Living

Value First, Inc.

18 LeadingAge Texas 54th Annual Meeting and Trade Show


REGISTRATION

Register Online:

www.LeadingAgeTexas.org/AM

CHOICES

Please check all functions you plan to attend.

* Not included in the full registration cost. Extra fee will apply.

SUNDAY

1:00 AM - 5:00 PM Pre-Conference Seminar*

Registrant Full Name:

Organization/Title:

Address:

City: State: Zip:

Phone: ( ) Email:

Emergency Contact: Phone: ( )

Guest Name:

I am an Additional Registrant

PRICING

FULL EVENT

Name of First Registrant (required):

Early Bird

Standard

(Postmarked by

(Postmarked after

April 19, 2013) April 19, 2013)

MEMBER NON-MEMBER MEMBER NON-MEMBER

First Registrant from each individual community

& corporate site $555 $605 $605 $655

Additional Registrant

(name of first registrant required above) $330 $400 $400 $445

Student (requires current copy of student ID) $99 $99 $119 $119

State Employees/AAA Staff N/A $300 N/A $350

DAILY EVENTS

Monday ONLY (Includes Business Lunch) $265 $290 $290 $310

Tuesday & Wednesday ONLY

(Includes Tuesday’s Banquet & Closing Lunch) $335 $370 $370 $400

CNA Monday (Includes Business Lunch) $150 $150 $150 $150

CNA Tuesday (Does NOT include Banquet) $150 $150 $150 $150

OTHER EVENTS

Art Show Awards Ceremony & Reception N/A N/A N/A N/A

Leadership Institute Networking Event N/A N/A N/A N/A

Sunday Pre-Conference Seminar-Extra Fee $85 $95 $95 $105

Monday & Tuesday Trade Show ONLY

(Includes reception & lunch; not available to vendors) $60 $60 $60 $60

CEO Think Tank Breakfast-Extra Fee $50 $50 $50 $50

Awards & Business Luncheon Guest Ticket $45 $45 $45 $45

Banquet Guest Ticket $65 $65 $65 $65

Closing Lunch Guest Ticket $45 $45 $45 $45

MONDAY

7:00 - 8:00 AM CEO Think Tank Breakfast*

8:30 - 9:45 AM Opening General Session

10:00 AM - 12:00 PM Education:

1A 1B 1C 1D 1E 1F 1G 1H

12:00 - 2:00 PM Awards & Business Luncheon

2:00 - 4:00 PM Education:

2A 2B 2C 2D 2E 2F 2G 2H

TUESDAY

8:00 - 9:30 AM Peer Group Breakfasts:

C.A.R.E. Chaplains Senior Living Improvement Nurses

Nutrition & Dining Services Marketing Human Resources

10:00 AM - 12:00 PM Education:

3A 3B 3C 3D 3E 3F 3G 3H

2:00 - 4:00 PM Education:

4A 4B 4C 4D 4E 4F 4G 4H

7:00 - 10:00 PM Banquet

WEDNESDAY

9:00 - 11:00 AM Education:

5A 5B 5C

11:00 AM - 12:30 PM Lunch & Closing General Session

PAYMENT

CREDIT CARD: (circle one) AmEx Visa MC Discover

Credit Card Number:

Security Code (3-4 digits on back of card):

Exp. Date:

Print name of authorized cardholder:

Signature of authorized cardholder:

CHECKS: Make payable to LeadingAge Texas

MAIL: 2205 Hancock Drive, Austin, TX 78756

PHONE: (512) 467-2242

FAX: (512) 467-2275


2205 Hancock Drive

Austin, Texas 78756

www.leadingagetexas.org

Attend the LeadingAge

Texas Annual Meeting and

Trade Show!

• Learn new ideas

• Network with your peers &

• Improve services for

today’s seniors

With people at the heart

of everything we do, we

must strive to Expand the

Possibilities for the aging!

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