Painting leaflet - Coastline Housing
Painting leaflet - Coastline Housing
Painting leaflet - Coastline Housing
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Working in<br />
Partnership with<br />
Your guide to External<br />
<strong>Painting</strong> & Repairs
WHY HAVE I BEEN SENT THIS GUIDE<br />
Our records show that your property is due for its Cyclical External<br />
Redecoration.<br />
These works take place every 5 years on a cyclical basis. We have a<br />
programme to undertake redecoration to a number of properties each<br />
financial year. These works are referred to as ‘Cyclical Planned Works’ and<br />
will commence on the 1st April each year and continue through to the 31st<br />
March the following year.<br />
WHO WILL UNDERTAKE THE WORKS<br />
Technique Property Services Ltd (Technique) have been appointed by<br />
<strong>Coastline</strong> <strong>Housing</strong> to carry out the external painting and repairs to your<br />
home. The following information has been prepared to let you know what<br />
to expect when the works start.<br />
WHAT WORK WILL BE UNDERTAKEN<br />
The works to your homes will involve:<br />
• Cleaning down and redecoration of all previously painted wall<br />
surfaces (including window cills if applicable) on your home<br />
• Cleaning down of all PVCu fascias, soffits, bargeboards, gutters and<br />
downpipes on your home<br />
These works might involve the erection of static tubular scaffolding to allow<br />
access to undertake these works.<br />
If your home has existing timber/metal windows or timber shed doors, these<br />
will be repaired and redecorated if they are in good condition and have not<br />
been identified for future replacement in UPVC.
NOTICE<br />
Technique Property Services will contact you in writing, at least 10 calendar<br />
days before work is due to start advising you of the anticipated start date<br />
of the works to your estate.<br />
<strong>Coastline</strong> <strong>Housing</strong> requests that you are reasonably flexible regarding the<br />
dates given to you by Technique, as you must appreciate that this type of<br />
work is dependent upon suitable weather conditions.<br />
CUSTOMER CHOICE<br />
<strong>Coastline</strong> <strong>Housing</strong> will offer you a choice of paint colours available under<br />
this contract. Prior to starting work, Technique will ask you to choose<br />
between:<br />
• Four paint colours for the walls<br />
• Six paint colours for the Cills (if applicable to your home)<br />
• Four paint colours for the Shed Doors (if applicable to your home)<br />
You will be asked to complete a form confirming your colour selection.<br />
Please note that you will not be able to change colours at a later date once<br />
you have made your choice.<br />
On estates that have blocks of flats, all customers will be allowed to vote<br />
on a colour that the block will be painted in, but the majority vote will be<br />
the chosen colour.<br />
ELECTRICITY/WATER<br />
Technique are required to provide their own electricity and water for the<br />
purposes of carrying out the works. If Technique requests your permission<br />
to use your facilities, that decision – and arrangements for reimbursement<br />
of any costs involved – is entirely up to you.
PROTECTION<br />
Customers’ plants<br />
Technique will need to gain access all around your home to carry out the<br />
works. Technique will be responsible for protecting your plants/bushes<br />
during the works, but you are advised that if you have any particular<br />
valuable or sensitive plants you should temporarily remove them prior to<br />
the work starting. Please be advised that you will be required to move any<br />
garden furniture etc that is near the walls of your home to allow full access<br />
for Technique.<br />
Satellite dishes<br />
If your home has a satellite dish fixed to the wall, <strong>Coastline</strong> <strong>Housing</strong>’s policy<br />
on such installations is as follows:<br />
“That the customer seeks permission from <strong>Coastline</strong> <strong>Housing</strong> for the<br />
installation and that such permission is granted subject to the customer<br />
being responsible for the removal and re-erection of the satellite dish (at<br />
their own expense) should <strong>Coastline</strong> <strong>Housing</strong> wish to carry out any works,<br />
including maintenance to the property.”<br />
If you have not sought permission from <strong>Coastline</strong> <strong>Housing</strong> for the<br />
installation of the satellite dish, <strong>Coastline</strong> <strong>Housing</strong> considers it to be<br />
unauthorised and therefore does not, in theory, recognise its existence.<br />
However, to help overcome such problems we are offering customers the<br />
following two options:<br />
1. The customer retains the dish in position during the course of the works,<br />
as long as it does not interfere with the scaffolding and Technique agrees<br />
that it poses no health and safety hazard to the workmen. If the customer<br />
chooses this option, Technique and <strong>Coastline</strong> <strong>Housing</strong> will accept no<br />
responsibility whatsoever for any damage/misalignment suffered by the<br />
dish, although Technique will be expected to provide adequate temporary<br />
protection while work is taking place. Please also note that under this
option <strong>Coastline</strong> <strong>Housing</strong> and Technique will not<br />
be held liable for loss of use or enjoyment of the<br />
system due to signal loss or interference caused<br />
by the scaffolding. If interference or loss of signal<br />
should occur, it will be the customer’s responsibility<br />
to contact the service provider and temporarily<br />
cancel the subscription for the duration of the<br />
works on the property, as agreed with Technique.<br />
2. The customer removes the dish, following liaison<br />
with Technique regarding the dates and duration for<br />
its removal and re-fixing.<br />
Temporarily fixing of satellite dishes to Technique’s<br />
scaffolding will not be allowed.<br />
INSURANCE<br />
The structure of the building is insured already by<br />
<strong>Coastline</strong> <strong>Housing</strong>. In the unlikely event of damage<br />
being caused to the structure of your home during<br />
the contract, Technique are legally required to have<br />
public liability insurance cover which will normally<br />
cover any loss or damage caused to your personal<br />
effects or contents during the course of the works.<br />
Therefore, if any damaged is caused, a claim will<br />
need to be made against Technique Property<br />
Services Insurance policy. <strong>Coastline</strong> <strong>Housing</strong> is<br />
unable to accept responsibility for any damage<br />
to your house contents and possessions, and you<br />
are advised to make sure that you have adequate<br />
insurance cover for these.
MEETINGS<br />
<strong>Coastline</strong> <strong>Housing</strong>’s Project Manager and Technique’s Project Manager will<br />
meet on a monthly basis to discuss the general running of the contract.<br />
If you have an Involved Customer or residents’ association in your area,<br />
please feel free to raise any problems that you have with them who can<br />
raise them with <strong>Coastline</strong> <strong>Housing</strong>’s Project Manager. If your area does<br />
not have an Involved Customer or residents’ association, please contact<br />
<strong>Coastline</strong> <strong>Housing</strong>’s Project Manager, who will deal with any problems that<br />
you may have.<br />
QUALITY<br />
We will take the following steps to ensure that the work is carried out to<br />
everyone’s satisfaction:<br />
(i)<br />
Technique’s management and workforce will be required to make<br />
sure that the work runs smoothly.<br />
(ii) Technique will insist that their work force operates safely, in terms<br />
of power tool use, working practices etc.<br />
(iii) Only when all work on your home is finished to a good standard<br />
will we pay the Technique. On completion of the works <strong>Coastline</strong>’s<br />
Project Manager will undertake a snagging inspection to check the<br />
standard of the works.<br />
(iv) When the work is complete, we will ask you if you are satisfied with<br />
it by sending out a Customer Satisfaction Questionnaire for you to<br />
return.
IDENTITY CARDS<br />
Identity cards will be used by the <strong>Coastline</strong> <strong>Housing</strong>’s Project Manager and<br />
by Technique’s workforce. These will include a photograph, the name of the<br />
person and the company’s name and telephone number. You should not allow<br />
any person into your home to carry out work without their identity card.<br />
If anyone tries, you should immediately contact a Customer Services Advisor on<br />
08082 027 728 who will be able to advise and assist you.<br />
COMPLAINTS<br />
Naturally, <strong>Coastline</strong> <strong>Housing</strong>’s Project Manager and Technique Property<br />
Services will do their best to ensure that you have no cause for complaint. If a<br />
problem does arise, you should take the matter up initially with the Technique’s<br />
supervisor. If the problem is not resolved to your satisfaction, please contact<br />
one of our Customer Advisors at the Customer Contact Centre on 08082 027<br />
728. If you are still not happy with the way the problem has been dealt with,<br />
you can ask the Complaints Officer to investigate.
If you would like to know more about <strong>Coastline</strong> and its work, or have an idea<br />
about how we could improve our services, please contact us:<br />
<strong>Coastline</strong> <strong>Housing</strong> Limited, <strong>Coastline</strong> House, 4 Barncoose Gateway Park,<br />
Pool, Redruth, Cornwall TR15 3RQ<br />
Telephone: 0808 202 7728 or 01209 200200<br />
email: customer.service@coastlinehousing.co.uk<br />
www.coastlinehousing.co.uk<br />
Headland Ltd 01736 364694