connections connections - Menno Haven Retirement Communities

WINTER 2013
CONNECTIONS
Published for Friends of Menno Haven Retirement Communities
WWW.MENNOHAVEN
MENNOHAVEN.ORGORG
Awards
&
Accolades

2 From the President’s Desk
Menno Haven, Inc.
(Business Office)
2011 Scotland Avenue
Chambersburg, PA 17201
(717) 262-1000
www.mennohaven.org
Senior Leadership Team
Rodney Mason, President/CEO
Wendy Cowan, Chief Officer for Marketing and
Public Relations
Tim Johnson, Chief Operating Officer
Charles E. Nelson, Chief Officer for Gift Planning
Jack Parson, Chief Financial Officer
Dennis Travers, Chief Officer for Human Resource
Management
Executive Committee
Llwellyn Martin, Chairperson
Wayne Yeager, Vice Chairperson
Darrell Baer, Secretary
Lynn Rotz, Treasurer
Carolyn George, Assistant Secretary/Treasurer
Board Members
Dale Clugston
Ronald Gipe
Lin Ace Hoskinson
Bradley Martin
Martha Walker
Glenn Wingert
Resident Representative
Helen Skiba-Powell
Board Members Emeritus
Irvin Cordell
Merle Cordell
Aldine Martin
Menno Haven Menno Village
2075 Scotland Ave.
Chambersburg, PA 17201
(717) 263-8545
Recognizing Our Strengths.
by Rod Mason, President & CEO
Back in grade school, there was a special award that the
teacher gave one student a week. Each week there was the
special designation of "student of the week." This recognition
was the ultimate motivation for a student. You were the
"special person" for a whole week. Not only was your name
prominently placed in the classroom for all to see but you also
were the teacher's helper who handed out papers, sat in a
special spot, read to the class, was the first in line (which
means you were the first to everything including the first out
to recess!) and assist the teacher in any special missions like
taking a message to the office or, on special occasions, you
may have been the renowned glorified tattletale by serving as
the classroom monitor (which may or may not have been part
of the award!). Recognition of this type would aid in the development of the student's
leadership skills, academic focus and classroom loyalty.
We human beings like to be recognized. By human nature, this is a natural motivator. It is a
reinforcement of accomplishment and deepens emotional ties that build commitment.
Additionally, it is good to note these recognizable milestones organizationally as it truly
shows excellence as it occurs. And, I must say, it occurs regularly on the Menno Haven
campuses. This Connections should actually be over a hundred pages long! I sincerely
ʺA life lived for others,
is the only life worth living.ʺ
Albert Einstein
reasons to celebrate, and many people who have been recognized.
believe Menno Haven is made up of a
community of people who each deserve an
award. However, as it goes, we can only
recognize so many people in a year's time.
This past year has been a good year! We
have had abundant blessings, plenty of
Many who work at Menno Haven say that they are here because they are fulfilling a "calling"
from God to be here or to care for others. A very smart man (Albert Einstein) once said that
"A life lived for others, is the only life worth living." It is amazing the rewards that we as
employees receive as we "naturally" go through our daily lives working and trying to make a
difference every day for someone else.
Northfield at Menno Haven
1500 Northfield Drive
Chambersburg, PA 17201
(717) 217-5400
Menno Haven Penn Hall
1425 Philadelphia Ave.
Chambersburg, PA 17201
(717) 261-0220
As we go about our work as employees of Menno Haven to make a difference to those we
serve, we endeavor to exemplify the core values that have been established and approved by
our board of directors. We use these standards as the basis of our annual employee
evaluations as well as quarterly and yearly awards.
~ Excellence ­ Seeking to do the best job possible.
~ Service ­ Responding to the needs and concerns of others.
~ Stewardship ­ Utilizing resources in a responsible and professional manner.
~ Integrity ­ Honoring our commitments.
~ Teamwork ­ Striving to create a work environment characterized by cooperation,
mutual respect, trust and honest communication.
an association of not-for-profit senior services
Menno Haven is committed to providing equal housing for all.
As you read through this edition of the Connections, you will see some of the great
accomplishments from the past year. Although not every employee or resident's
accomplishment can be listed in one booklet, please be sure to take note of the ones listed
and how they relate to our core values and represent the true caring communities that are
found here at Menno Haven. We have some awesome folks working and living at Menno
Haven, and we are most pleased to share with you some of these special stories!
Connections is published three times annually by
Menno Haven, Inc. 2011 Scotland Avenue Chambersburg, PA 17201

LeadingAgePA
Caregiver of the Year
LeadingAgePA, formerly PANPHA, recognizes leaders in the retirement
industry each year at an annual meeting in Hershey, PA. In 2012, Jeff
Diehl, nursing assistant at Menno Village, took the stage beside
LeadingAgePA Board Chair Phil DeBaun, to be recognized as Caregiver
of the Year. The recognition, though a surprise to Diehl, came as no
surprise to those who work beside him on the nursing floor where his
care and concern for residents is evident.
3
Recommendations for Diehl as the award recipient came from
numerous levels of management at Menno Haven and included notes
from residents and resident families detailing his work. With nearly
400 organizations associated and eligible to nominate employees for
this award, it has been held as quite an honor for both Diehl and
Menno Haven at large.
“We are excited to be able to celebrate all of Jeff’s accomplishments
in the field of nursing and especially pleased that he has been
recognized statewide for his excellent caregiving abilities,” explained
Rod Mason, Menno Haven President & CEO. In addition, Diehl will
celebrate his 28th year with Menno Haven in a few short months.
Menno Haven recognized three other individuals who were
nominated at the state level as representing excellence in their
efforts. Sandy Myers from maintenance was nominated for
Caregiver of the Year – Non­ nursing; Vicky Hawbaker from the
Menno Village Nursing Center was nominated for Caregiver of the
Year, and Scott Kane who is a volunteer was nominated for his very
special and dedicated volunteering efforts.
LeadingAge PA Board Chair, Phil DeBaun presents Jeff Diehl of Menno Village at Menno
Haven with a Distinguished Service Award for Caregiver of the Year, Non-Licensed Direct
Care during the Annual Meeting in Hershey, PA.
LeadingAge PA is an Association of Not­for­profit Senior Services that
advocates for public policy initiatives that support individual rights,
quality care, equitable access, and reimbursement for seniors
throughout the Commonwealth of Pennsylvania, and whose mission
is to promote the interests of members by enhancing their ability to
provide quality services efficiently and effectively; and by
representing their members through cooperative action.
American College of Health Care Administrators
Facility Leadership Award
The American College of Health Care
Administrators (ACHCA) recognized
Tracey Sanders as a 2012 recipient of
the ACHCA Facility Leadership Award.
The ACHCA firmly believes that facility
excellence is a reflection of leadership
excellence.
The Facility Leadership Award is based
on three years of skilled nursing facility
survey data.
Celebrating 50 years of excellence
(1962­2012), the American College of
Health Care Administrators (ACHCA) is
the only professional association
devoted solely to meeting the
professional needs of today's long­term
care administrators and executives.
Tracey Sanders poses with her staff at Menno
Village Nursing Center. She credits the award as a
team effort.

Menno Haven
Core Value Awards - 2012
President/CEO Rod Mason in December
presented the Core Value Awards to six
employees who stand out from the crowd.
President's Award‐Steven Newman has
been with Menno Haven since October of
1995. Through the years in Grounds, Steve
has committed to meeting the requests of
the residents with high standards evident
by the number of notes and
commendations from residents. He is a
team player and is always willing to help his
co­workers in any way he can.
Teamwork Award‐Amy Sayre anticipates
the needs of residents and staff and is
always ready and willing to help. She thinks
of the care of the residents on her floor and
is able to keep in mind the needs of all the
residents in Personal Care. She is always
willing to help out with a pleasant and
friendly attitude.
Integrity Award‐Matthew Brubaker
exceeds expectations by handling his own
job tasks and taking on family concerns,
assisting physicians with rounds, and
effectively communicating with other
departments to coordinate follow­up care
for residents. He always has a positive and
helpful attitude and displays great team
leadership that promotes teamwork among
all. He displays a genuine interest in the
mission of Menno Haven.
Excellence Award ‐ Tracy Gift is a selfstarter
and can be counted on to get the
job done without being asked. Clients
enjoy her fun personality and the time she
works with them individually. She makes
each one feel important and takes her time
to allow them to share concerns. She uses
extra time for the benefit of the ElderDay
program, her teammates and the clients.
Her unique personality makes it fun to work
with her and she makes other laugh
everyday.
Stewardship Award‐Cathy Bain is the Food
Production Assistant in the Menno Village
Nursing Center kitchen. She is continuously
improving ways to make things faster and
more important ­ higher quality. She has a
genuine interest in the residents and the
success of the department. If you ask her
to do something extra, she goes out of her
way to complete the task. She is
nominated because of her ability to help in
Greater Chambersburg Chamber Foundation
The Greater Chambersburg Chamber Foundation honored Menno Haven Assistant
Director of Marketing Brenda Hefner for her contributions to the Foundation.
Hefner has served on the Steering Committee of the Foundation’s Leadership
Franklin County Youth program and the Leadership Franklin County Community
program. She has chaired both committees as well.
“Brenda took on the role of Chair of the Leadership Franklin County Youth Steering
Committee during a pivotal time of the program’s development,” said Noel Purdy,
executive director of the Foundation, a Chamber of Commerce affiliate.
“When you create a new program, you know it isn’t going to be perfect and that it
will invariably be improved along the way,” Purdy said. Hefner led an effort to
improve the curriculum. She assembled a curriculum subcommittee that met
regularly to plan a year’s program and to assign and mentor facilitators. Hefner also
facilitated several of the sessions and presented programs in the schools to increase
awareness of the program.
“I love working with the kids,” Hefner said. “It is startling to be recognized for
something you love.”
any area, her high organizational skills, and
cost effectiveness.
Service Award‐ Aaron Hurley goes above
and beyond working a schedule that meets
the needs of the department and serving
the residents. He assists with computer
tasks, the menu systems, and inventory
counts, as well as training new staff. He
lends his skills, talents, knowledge, and
initiative to the benefit of the dietary
department and the residents even when
the tasks lie outside his regular job duties.
Aaron is very much a team player. He
understands that customer satisfaction is
extremely important. His dedication to
quality service is an asset to Northgate and
all of Menno Haven.
Volunteer of the Year
The Leadership Franklin County Youth program is providing leadership training to
high school sophomores at no cost to them, thanks to contributions from businesses and fund­raising events. Twenty­three students from
throughout Franklin County are enrolled in the nine­month program that ends in May. All of them are working on community service projects
which give them an opportunity to apply what they are learning.

PMA Insurance
Superior Safety Award
PMA Superior Safety Award
In 2012, Menno Haven was once again the recipient of the PMA Superior Safety
Award ­ an award bestowed by PMA Insurance Group each year to those
organizations who have provided care without accident. This year, the award
was given to four groups of Menno Haven staff ­Menno Haven Maintenance
Department, Menno Village Nursing Center ­ Lamp Post Inn and Walden Inn, and
Menno Village Village Square Personal Care ­ who have demonstrated that it is
possible to work together in the hectic day to day world of senior care for 365
consecutive days without a single lost time accident.
The fourth department to be recognized, Village Square Personal Care, was a
recipient for the second year. This extended their record to 757 consecutive days
without a lost time accident.
In recognition of their perfect safety record for 2011, each of these four
departments is a recipient of the PMA Superior Safety Award.
Denton Hartman, director of staff development, Sharon Schaeffer, Connie Dawe, and Carol Marotte,
director of Personal Care, are all smiles as they accept the award from PMA on behalf of the staff.
Menno Haven
You Make a Difference Award
The following employees made a difference in the lives of our residents and received recognition in 2012 as part of the quarterly “You
Make a Difference” program, as nominated by their peers: Steven Newman-Grounds, Brenda Doyle-Chaplaincy, Vicky Hawbaker-Nursing,
Ella Stahl-Housekeeping, Terry Brame-Housekeeping, Betty Leonard-Laundry, Suzanne Zimmerman-Social Services, Amy Carpenter-
Dietary, and Shelby Baker-Nursing.
Introducing Menno Haven’s BEST Program
Remember the FROG: Forming Relationships Of Gratitude.
by Denton Hartman, Director of Staff Development
By some reports, our system of Senior
Care in America is infected with a
disease. Some of the symptoms are staff
turnover, heightened stress levels, and
employees at all levels feeling bullied or
burned out. The disease that is causing
this breakdown has been diagnosed as
"incivility.” Menno Haven has performed
better than most in this infected
environment, but to create an even
better future, the B.E.S.T. Program at
Menno Haven was launched in 2012.
B.E.S.T. is an acronym for Building
Employee Satisfaction Together. One of
the founding principles of the program is
that satisfaction at work is derived from
relationships ­ primarily relationships
with supervisors and co­workers.
Another acronym that is part of the
B.E.S.T program helps us all to remember
the connection between work
relationships and satisfaction with our
workplace. That acronym is F.R.O.G.
which stands for Forming Relationships
Of Gratitude.
Research has shown that job satisfaction
is almost always derived from an
employee's belief that the supervisor
cares about him or her as a person,
working with a group of people that can
be trusted and to whom he or she feels
connected, and being a part of something
that is bigger than he or she is. Two of
these three drivers of satisfaction occur
within the context of relationships.
The long term goal of the B.E.S.T.
Program at Menno Haven is to provide
staff in all departments and on all shifts
ongoing opportunities to strengthen their
relationships with each other. Through
supervisor led circle discussions, different
aspects of healthy, productive
relationships are discussed. A plan to
commit to relating to each other
positively is agreed upon.
The "disease"
that some
believe has
infected Senior
Care may have
the potential to
debilitate the
system. At
Menno Haven
we believe that the best medicine is
within us and our relationships. We all
seek satisfaction through our work and
that satisfaction is directly connected to
our relationships with those with whom
we work.
That is the Big Idea behind the B.E.S.T.
Program at Menno Haven. Becoming the
B.E.S.T. is a journey that we have begun
in 2012 and will lead us into a future that
is the best.

6
22nd Annual
Menno Haven Golf Classic
The tournament that helps support the care of Menno Haven residents.
THURSDAY, JUNE 6, 2013
AT PENN NATIONAL FOUNDERS COURSE, FAYETTEVILLE, PA
On June 6th, we will hold our 22nd Annual Golf Classic with the proceeds going to
our Benevolent Care Fund to support the care of residents who have depleted their
financial resources. The 2012 Classic, by far was our most successful in 21 years and
we hope to even do better this year with everyone’s support.
We would like to invite all golfers to join us for an enjoyable day on the Penn National
Founders Course. The day will include plenty of food, prizes special events, golfers’
appreciation package and a beautiful and challenging course.
One major sponsor opportunity is for businesses to donate a variety of items. Last year we initiated a new offering for
individuals to sponsor a tee, green, cart or be a patron in memory of or in honor of a friend or loved one. Last year we
had eight such sponsorships. We are again offering these opportunities and invite everyone to consider this special
way to honor or remember.
We hope that everyone who reads this participates in some way. Your support will truly make a difference in the lives
of others.
SPONSORSHIP SELECTION
Tees/Greens $400
Carts $200
Patron $150
Breakfast $1,000
Lunch $1,800
Putting Contest $750
Refreshments $500
FOR MORE INFORMATION ABOUT THE MENNO HAVEN GOLF CLASSIC, PLEASE
CONTACT CHUCK NELSON AT 717.262.1019 OR CNELSON@MENNOHAVEN.ORG.
GreenNonprofit Certified
Menno Haven Retirement Communities has been certified by GreenNonprofits.org, the
new gold standard for nonprofits seeking to “go green” while making a difference.
Established by a team of leaders in the field of nonprofits, GreenNonprofits is the
global leader in promoting, educating and certifying charities wishing to become more
green. “The GreenNonprofits Board was impressed by work of the Menno Haven Green
Team to advance the environmental sustainability of their operations and applauds
their leadership in this burgeoning movement,” expressed Ted Hart, Founder and CEO
of GreenNonprofits.org. “The GreenNonprofits organization is pleased to recognize this
important milestone which will serve as an excellent example for the many charities currently working toward certification and as a
call to action for those considering their path toward becoming more green.”
Goodie Bag Items
Door Prizes
“In Memory of” or “In Honor of”
Tee, Green or Cart (Cost for each
listed at left)
Names_______________________
Selection deadline - May 30,2013
The Menno Haven Green Team: Jack Dortch, Gerry Keyser, Jon Baker, Natalie Wenger, Brian Garber, John Luetzelschwab, Mike Mower, Ruth Alpaugh, Joe Succop, (Not
pictured) Ted Barlow, Don Parrish, Vern Hodge, Doug Stouffer, Jeremy Fry, Dennis Travers, Nancy Marshall, Becky Etter, Vickie Frederick, Chuck Nelson, Gerry Lehman.

7
Residents Make their Mark with
MEMORIES IN THE MAKING
Two years ago, Life Enrichment staff on our campuses caught wind of a
new initiative for dementia patients. It was a way to “think outside of the
box” and reach the residents who most often seem unreachable.
After intense training and preparation, the team began to work with
residents in Personal Care and Nursing on the Alzheimer’s Association’s
Memories in the Making® initiative, allowing them to express themselves
with paints, paper, and canvas ­ a medium many of them had never laid
a hand on.
“A few of our residents are experienced artists,” explained Katie
Ackerman, director of life enrichment at Menno Haven. “They often try
to recreate scenes they have created in the past or they take time to explain
the techniques they are using. Either way, they are attempting to express
themselves and to connect, and that, in itself, is a success.”
Started in 1986 by a family member of an alzheimer’s patient, the Memories in
the Making® Art program proves value in the creative process of making the art
and expressing feelings and emotions trapped inside. The ensuing sense of
accomplishment brings renewed joy and self­respect to the patient.
The initiative is now an international sensation with more than 4,000 participants
weekly; 300 of them submitting artwork to feature in the Alzheimer’s Association
publications and exhibits. In the last two years, six of our residents were chosen to
feature artwork in the Alzheimer’s Association calendar and notecards.
The Alzheimer’s Association website states: “The artists speak with powerful brush strokes of
color and tentative tracings of line. They pull us into the world of an individual with Alzheimer's. As
we look at their paintings, we see their stories in a language that needs no words. Their paintings show us
glimpses of who they were and who they still are.”
At Penn Hall, Lucy Funk, 101 years old, uses
watercolor paints to create a masterpiece in her
Memories in the Making® session with Life
Enrichment Assistant Kelly Kitzmiller. According
to the Alzheimer’s Association, nationwide
more than 4,000 participants enjoy a session
with a trained Memories in the Making®
leader each week with some 800 new
leaders being trained every year.
To learn more about the Memories
in the Making® program,
training, and to order your
2013 calendar, visit
www.alz.org.
‐ 2012 ‐
Lucille Leister (Penn Hall Manor) – Memories in the Making® 2012 Calendar – April – Laundry Day
Mary Lytle (Menno Village Nursing Center) – Memories in the Making® 2012 Calendar – June ­ Ice Cream
Cones and Toppings
Agnes Crouse (Penn Hall Manor) – Memories in the Making® 2012 Note Cards – Dirty Bird
Ellen Saufley (Menno Village Nursing Center) – Memories in the Making® 2012 Note Cards – Birthday Cake
‐ 2013 ‐
Ilona Hensel (Village Square) – Memories in the Making® 2013 Calendar – March – Frog on Lily Pad
Lucille Leister (Penn Hall Manor) – Memories in the Making® 2013 Note Cards ­ By the Sea

2011 Scotland Avenue ● Chambersburg, PA 17201
Change Service Requested
To request removal from mailing list, call
717-262-1008.
Because ‘Thank You’ Just Isn’t Enough
by Charles E. Nelson, Chief Officer for Gift Planning
Our congratulations go out to all the
award recipients mentioned in this
newsletter. But, the congratulations also
go out to many more that have in one way
or another made a difference at Menno
Haven over the past 50 years.
Menno Haven will in 2014 celebrate 50
years of serving those in their later years
of life. This would not have been possible
without the contributions of many over
these years by giving financially or of their
time and knowledge. Even before Menno
Haven opened its doors in 1964, the
founding fathers gave financially and of
their time and knowledge to put together
a plan implementing the actions necessary
to make Menno Haven a reality. This effort
was further complemented by the newly
formed Auxiliary that canned food and
made bandages, towels and bedding for
the nursing home.
Even with the passing of 50 years, that
atmosphere of volunteerism and giving
not only continues but also goes far
beyond our walls to the outlying
communities and even worldwide. Just
during the past year, Menno Haven
residents and employees raised funds for
those affected by tornados in the Mid­
West, hundreds of food items were
donated for the Thanksgiving worship
service to the homeless shelter, and
furniture and bedding will be sent to the
Ukraine, just to mention a few.
A little known fact is that for years, the
Chaplain Vernon Isner
and resident volunteers
pack nonperishable food
items to be delivered to
the Franklin County
Homeless Shelter during
the holiday food drive on
our campuses. Menno
Haven also collects food
through the Director
Team and donates the
food to employees who
can use some extra
help.
Chaplains have given at the end of the
year over 30 percent of the offering to
between eight and ten local charities. This
atmosphere of giving also is shown by our
Director Team each Christmas who donate
bags of groceries and gift cards to over 30
employees selected by their peers who
are experiencing tough times.
The list could go on and on but these few
expressions of kindness to others still
substantiate an atmosphere of giving to
others at Menno Haven.
All who have been part of these efforts
take a bow and thank God for allowing us
to help others.
Menno Haven, Inc. of Chambersburg, PA is a not-for-profit organization that serves over 1000 persons on the Menno Village and Penn Hall campuses. It is a registered charitable organization and in accordance with PA
law you may call the PA Department of State (1-800-732-0999) to obtain a copy of the registration and financial information. Registration does not imply endorsement.