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Repairs Handbook - Coastline Housing

Repairs Handbook - Coastline Housing

The Customer

The Customer Handbook Action Team A diverse group of customers formed an Action Team and worked tirelessly producing this Handbook. We hope you find it helpful and informative. 2

Contents ◗ Introduction 4 ◗ Our Values 5 ◗ How to contact us 6 ◗ Useful Contacts 7 ◗ Useful Information 8 ◗ Local and Coastline Offers 9 ◗ Customer Satisfaction 9 ◗ Home Local Offers 10 ◗ Quality of Accommodation ◗ ◗ Full contents available 11 Repairs and Maintenance ◗ Full contents available 11 ◗ Identifying your repair 23 ◗ Kitchen 24 - 25 ◗ Bathroom 26 - 29 ◗ Condensation, damp and mould 30 - 31 ◗ Hot water and pipes 32 ◗ Cold weather - frozen and burst pipes 33 ◗ Heating 34 ◗ Stairs 35 ◗ Electrics, detectors and fans 36 ◗ Resetting a trip switch 37 ◗ Heating controls 38 ◗ Lights, switches and sockets 39 ◗ Doors - hinges and locks 40 ◗ Windows and locks 41 ◗ Outside - walls and roofs 42 ◗ Outside - rainwater goods 43 ◗ Outside - doors, fences and gates 44 ◗ Outside - locks and hinges 45 ◗ Outside - drains, grids and vents 46 This handbook was correct at time of printing, August 2012. 3

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