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Repairs Handbook - Coastline Housing

Repairs Handbook - Coastline Housing

How to Contact Us

How to Contact Us Getting in touch with us is easy. Telephone Freephone 08082 027728 / Local 01209 200200 Calls to 08082 numbers are free from UK landlines but you may be charged when using a mobile phone. The 01209 number may be used as part of inclusive minutes on most services Fax 01209 200030 Email customer.service@coastlinehousing.co.uk repairs.helpdesk@coastlinehousing.co.uk Website www.coastlinehousing.co.uk Write to us Coastline House, 4 Barncoose Gateway Park, Redruth, TR15 3RQ Text 07781 472887 Type Talk Service Dial 18001 before our number if you are deaf, hard of hearing or speech impaired Search for Coastline Housing Opening hours ◗ Reception Monday to Friday 8.45 am to 5.15 pm ◗ Telephone Monday to Friday 8.00 am to 6.00 pm Saturday 9.00 am to 1.00pm Outside our opening hours, telephone calls are automatically transferred to our emergency out of hours service. The Customer Services Team will deal with your enquiry or make an appointment for you to see a member of staff, either in the office or your home, at a time convenient for you. 6 Our office Coastline House 4 Barncoose Gateway Park Redruth TR15 3RQ

Useful Contacts Emergency Services 999 National Grid (in case of gas leaks) 0800 111 999 www.nationalgrid.com Police Non Urgent / Enquiry Line 101 www.devon-cornwall.police.uk Police Minicom for deaf/ speech impaired 18001 101 Crimestoppers 0800 555111 www.crimestoppers-uk.org Childline 0800 1111 www.childline.org.uk Domestic Violence Helpline 0808 2000 247 www.womensaid.org.uk Outreach Support and Counselling 01736 759687 Victim Support – Cornwall 0845 3030900 www.victimsupport.org.uk Local women’s refuge 01736 332711 01872 277814 Floodline – advice and information 0845 9881188 www.environment-agency.gov.uk NHS Direct 0845 4647 www.nhsdirect.nhs.uk Serco (out of hours doctor) 0845 2000227 www.serco.com Cornwall Council 0300 1234100 www.cornwall.gov.uk Anti-bullying in Cornwall (ABC) 0800 587 5991 www.abcornwall.org.uk Alcoholics Anonymous (24 hour) 0845 769 7555 www.alcoholics-anonymous.org.uk Broken Rainbow 0800 5875247 www.broken-rainbow.org.uk (Lesbian, gay, bisexual and transgender domestic violence forum) Citizens Advice Bureau 08444 99 41 88 www.citizensadvice.org.uk Careers South West 0800 9755 111 www.careerssw.org Cornwall Neighbourhoods for Change (CN4C) 0800 3284065 www.cn4c.org.uk Disability Information and Advice Line (DIAL) 01736 759500 www.dialuk.info Men’s Advice Line 0808 8010327 www.mensadviceline.org.uk National Child Protection Helpline 0808 8005000 www.nspcc.org.uk (NSPCC) Energylinx (compare energy prices) 0800 3102183 www.advantagesw.co.uk Credit Unions - Cornish Community Banking 0800 0556873 www.cornishcommunitybanking.co.uk Kerrier and The Fal 01209 314449 www.kfcu.org.uk 7

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