Corporate Traveller Intouch April 2013

corporatetraveller.com.au

Corporate Traveller Intouch April 2013

April2013 • Edition 39

Perth

Experience world famous wines

from the Margaret River wine region

Improve traveller compliance

How to maximise tangible savings for your business

EXCLUSIVE offers

Earn $100 Virgin Australia credit and receive

complimentary breakfast and in-room Internet

at the Pan Pacific Perth

corporatetraveller.com.au

WIN

an airfare and accommodation package in Perth. See page 13.


For more information or to make a booking, please contact

your travel manager or call 1300 554 682.


6

strong

travel

policy

policy

strong

travel

policy

policy

check-in

How to improve

traveller compliance

Maximising tangible savings for your business is easy if you increase

your levels of traveller compliance. Our April feature article explores the

key ingredients of a successful travel program, including the compliance

checklist and key ‘rules’ to keep in mind when developing your travel

policy. You can read more about this on page six.

This month we’re also giving you the chance to win an airfare and

accommodation package in Perth. Page 13 has all the details.

Good luck with the competition and until next edition happy travelling!

The Corporate Traveller team.

9

12

4 Industry news

6 Feature

Improve traveller compliance

8 City guides

Perth and Singapore

11 Latest deals

Hotel and airfare specials

13 competition

Win return airfares and

two nights accommodation

in Perth

14 Case Study

Adelaide Casino turned

to Corporate Traveller

for expert service

Corporate Traveller is part of the Flight Centre Limited corporate division:

All material in Intouch magazine is copyright and may not be reproduced in whole or part without the express

permission of the publishers. Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as Corporate Traveller.

Licence numbers: NSW 2TA002547, VIC 32360, TAS TAS160, ACT 18800566, QLD 3124259, NT LTA149,

SA TTA192799, WA 9TA1362. FCMBT53602

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Published by Flight Centre Limited. Edition 39.

Advertising sales and enquiries: (07) 3170 8249

Cover: Perth.

Intouch is printed on paper

sourced from sustainable and

well-managed forestations.

No chlorine bleaching occurs

in the production of this paper.

Stay for

FREE #

If you find a cheaper

available Australian

hotel and we don’t

beat it, you will stay

for free # .

#

For more details about either guarantees or to view terms and conditions go to corporatetraveller.com.au

Fly for

FREE #

If you find a cheaper

available airfare and we

don’t beat it, we’ll waive

the full ticket price and

you will fly for free # .


inbrief

fly with...

Virgin Australia is bringing the

romance back to flying. Business

class guests can enjoy a range of

benefits including priority check-in,

a generous 64 kilograms checked

baggage allowance, priority baggage

screening and boarding and

complimentary lounge access.

You’ll feel at home from the moment

you step aboard one of their stylish

business class cabins. Let them take

your jacket and show you to your

luxurious leather seat, where you can

stretch out with your complimentary

newspaper and a signature mocktail.

Virgin Australia will keep you

entertained during the flight with a

range of outstanding entertainment,

from box-office hits and TV favourites

to fun games and chart-topping

music, all screened in stunning highdefinition

on a Samsung Galaxy tablet.

To top it off, your in-flight meal is

specially designed by chef Luke

Mangan; prepared and garnished

on board with fresh, locally

sourced ingredients.

Based on 737 aircaft and priority benefits

not available at all ports.

Go to corporatetraveller.com.au/

virgin-australia for more information

or contact your travel manager

for bookings.

stay at...

Pan Pacific

Vancouver

In the heart of Vancouver’s

downtown waterfront sits Pan

Pacific Vancouver, a luxury hotel

with sweeping views of the coastal

mountains, Coal Harbour and

Vancouver’s city skyline.

Conveniently located above the

Vancouver Convention Centre, the

hotel is a hit with business travellers.

Step out of the hotel’s front door

and you’re minutes from shopping,

theatres, the marina and renowned

Stanley Park.

Guests of the hotel enjoy an array

of services including the outdoor

saltwater swimming pool and

hot tub overlooking Vancouver’s

vibrant harbour, fitness centre and

a selection of shops and services

including a full service business

centre and Spa Utopia Health &

Wellness Centre.

Go to corporatetraveller.com.au/

pan-pacific-vancouver for more

information or contact your travel

manager for bookings.

industry

news

New Queensland

regional services

Virgin Australia is expanding its

regional services in Queensland.

From 2 April, the carrier will

operate two daily return flights

between Brisbane and Moranbah

on weekdays. This will rise to three

per day from 15 April when they will

also add a daily Sunday service.

The airline also plans to operate a

daily Brisbane–Bundaberg service

from 4 May.

Etihad boosts

Melbourne route

Etihad plans to add 252 seats per

week to its Abu Dhabi–Melbourne

route. From 1 December, the

carrier will replace its current A340

aircraft with a larger Boeing 777-

300ER. The new aircraft will feature

eight Diamond first class seats, 40

Pearl business class seats and 280

Coral economy class seats.

Perth Domestic

terminal open

Perth Airport’s $120 million

domestic terminal has officially

opened. The new Terminal 2 will

be home to Skywest, Alliance

Airlines and Tiger and should

speed up passenger movement

for regional travellers.

Virgin drops Saver Lite fare

Virgin Australia has dropped its

‘Saver Lite’ fare on some of its

short-haul international routes.

Effective immediately, flights to

Indian Ocean Territories, Pacific

Islands, South East Asia, Papua

New Guinea and Solomon Islands

destinations will offer only ‘Saver’

and ‘Flexi’ fares in economy.

New Queensland Airport

Wellcamp Airport in Toowoomba

is under construction and expected

to be operational by mid 2014.

Pullman Albert Park

Accor’s rebranding of former Mirvac properties continues. The Sebel

Albert Park in Melbourne will be renamed the Pullman Melbourne

Albert Park, while the neighbouring Citigate Hotel will become the

Mercure Melbourne Albert Park. Both hotels will see their lobby areas

redesigned, while the Pullman property will undergo a multi-million

dollar revamp including all its 169 rooms and the addition of a business

centre. Works are expected to be completed by August this year.


5

1300 554 682 corporatetraveller.com.auinbrief

news feature

BA/Cathay codeshare

British Airways and Cathay Pacific have announced a new codeshare deal.

Effective from April this year, BA customers will be able to fly Cathay Pacific

to Hong Kong from Sydney, Melbourne, Brisbane, Adelaide, Perth and

Cairns before connecting onto one of BA’s 14 weekly services between

Hong Kong and London. BA’s daily direct service between Sydney and

London Heathrow via Singapore remains unaffected by the new deal.

Customers travelling to London via Hong Kong will arrive at Heathrow’s

Terminal 5, which offers access to BA’s Europe network on a single itinerary

and with checked-through baggage.

Qantas A330 upgrades

Qantas plans to upgrade its full

A330 fleet from late 2014. Ten

A330-300s and 20 A330-200s

will be fitted with a new flat seat

in business class, a revamped

economy cabin and a new inflight

entertainment system.

The 300s will be operated on

Qantas International’s Australia–

Asia routes, while the 200s will be

used on domestic routes between

the East Coast and Perth. Qantas

will also buy five new Boeing

737-800 planes.

BA announce A380 launch

British Airways will debut its first

A380 aircraft on some London

to Los Angeles services from

15 October this year. Then, from

15 November, the aircraft will

operate daily on the London–

Hong Kong route, offering 469

seats across four cabin classes.

The world’s most

punctual airline

South African Airlines has topped

the list as the world’s most punctual

airline. FlightStats.com recently

released the top 10 list of the best

on-time major international airlines in

the world and South African Airlines

had an on-time performance rate

of 94.7%. Closer to home, figures

from the Bureau of Infrastructure,

Transport and Regional Economics

(BITRE) showed Qantas was the

most punctual airline in the country

in 2012, closely followed by Virgin.

Malaysia Airlines upgrades

Sydney route

Malaysia Airlines has upgraded

the aircraft operating on its Kuala

Lumpur–Sydney route. Effective

immediately, the Boeing 777-200

aircraft previously used on the route

has been replaced by a wide-body

Airbus A330-300.

New Qantas

bag policy

Qantas’ new bag

policy is now active.

Effective on flights

from 31 March, Qantas

will operate a weight

only checked baggage

system on all international flights

except those to the Americas, which

will retain the piece and weight

system. The carrier’s domestic

baggage policy remains unchanged.

Airport hotel to open

ahead of schedule

Bookings can now be made for the

new Rydges Sydney Airport Hotel.

Originally scheduled to open in

June, the four-star, 317 room hotel,

located at the international terminal,

will now open in May. Business

features include seven small-tomedium

conference rooms and

two larger spaces.

United seat-back screens

United Airlines plans to install

seat-back screens in all its B747

aircraft by the end of 2013. The

roll-out of satellite internet access

will also be part of a complete

revamp underway on its 747 fleet.

meet an

expert

Rachael

Stafford

Travel Manager

How long have you worked for

Flight Centre Limited I’ve worked

for Flight Centre Limited for six

years. I was a retail consultant

before moving into corporate travel

booking and really enjoy interacting

with my corporate clients.

What experience do you have

as part of your role I consider

my areas of expertise to include

building complex itineraries and

assisting my clients to get the most

out of their trip in the most costeffective

manner.

What is your tip for simple ways

people can save money on

business travel Being marginally

flexible in what you want.

Sometimes going on an earlier

or later flight will save significant

money so it’s important to allow

some flexibility where possible to

ensure you can take advantage

of the best savings.


Improve

traveller

compliance

How to maximise tangible

savings for your business

Businesses are focused on tangible

savings and getting the most out of

your travel program is a key way to

achieve this. A lack of compliance

among travelling employees is a

major area of concern for many

companies because it can result in

significant ‘missed savings’ through

unauthorised and non-compliant

bookings for air, hotel and ground

travel. Ultimately, it’s your bottom

line that suffers the most from

non-compliance.

If compliance is an area of concern

for your business, Corporate

Traveller suggests working closely

with your travel manager to assess a

number of items including how well

the key rules of your travel policy are

defined and followed, how closely

travellers are complying with your

company’s authorised booking

channels and how non-compliant

bookings are being managed

and addressed.

The key ingredients of a successful

travel program starts with a welldefined

travel policy. SMEs keen to

improve traveller compliance should

start by checking how well their

travel policy is articulated and if it

effectively balances their business’

financial goals with the personal

needs of travellers.

Businesses need to adapt their

travel policies to not only suit the

needs of their travellers but also their

corporate culture. Ongoing issues

of non-compliance among travellers

could be the result of a poor balance

between a travel policy’s financial

objectives and the needs of

your travellers.

The policy should also sit within your

business’ cost parameters and be

based on a solid understanding of

how policy items affect your savings.

Once defined, your policy needs to

be written in a way that everyone in

your business understands and can

easily follow.

Despite the differences between

company travel policies, there are a

number of key rules that SMEs can

use to boost savings. These rules are

generally based on five main areas

that have the potential to achieve


7

major long-term cost reductions

for your business through

increased compliance.

1. Advance purchase on air tickets

2. Restricted fares or use of best

fare of day (BFOD)

3. Preferred suppliers (across air,

hotel or ground travel)

4. Preferred booking channels

(i.e. all bookings to be made

through Corporate Traveller)

5. Choice of travel class or category

To achieve increased compliance

with your ‘key rules’, employees

need to have a good understanding

of what these rules cover. SMEs

should make their travel policy

document easily accessible for

staff and if required work with your

travel manager to schedule regular

training sessions to help employees

familiarise themselves with the policy.

Properly educate your travellers on

what is expected of them and your

business will have a greater chance

of converting negotiated discounts

and preferred supplier pricing into

actual savings.

Improved traveller compliance

around your booking channels and

booking processes will also help to

dramatically increase savings.

Your travel manager can proactively

help you improve compliance by

alerting the appropriate person

when a travel request is out of

policy. Corporate Traveller’s online

booking tool can also be tailored

to suit a business’ individual policy

requirements by identifying valid

travel options and capturing detailed

data on bookings that don’t meet

policy regulations.

When it comes to reviewing how

well your travellers are complying

with your travel policy, your travel

manager can provide your business

with regular analysis of your

bookings and travel patterns.

This data helps you to identify where

traveller booking behaviour can be

improved when measured against

your key policy rules.

And finally, SMEs need to include

some form of consequence for

non-compliance in their travel policy

because if there is no redress for

out-of-policy bookings, your policy

has no impact and no authority.

Your travel manager can suggest

ways to enforce your policy.

Compliance checklist:

1. Define your travel policy

2. Communicate your

policy effectively

3. Mandate booking channels

that promote compliance

4. Review compliance

5. Address non-compliance

1300 554 682 corporatetraveller.com.au

feature


Perth

Postcard worthy surrounds

from beach to bushland

Population 1.83 million

Known for World famous wines from the Margaret River wine region.

transfers $32 / 20–40 minute taxi ride to the city centre.

Eat & drink A B

C Restaurant

Level 33, 44 St Georges Tce

Dine in the sky at Perth’s revolving

restaurant, boasting great views and

a menu to match.

Work

World Renewable

Energy Congress

14–18 July 2013

Covering all areas of renewable

energy and sustainable development.

Andaluz

21 Howard St

An atmospheric wine and tapas

bar in Perth’s CBD, with a delightful

outdoor courtyard.

Play

Penguin Island

Shoalwater Islands

Marine Park

A beautiful, nature reserve home to

WA’s largest colony of little penguins.

C

M

Miligan St

J

Hay St

Mill St

K

Wellington St

Murray St

B

F

Mounts Bay Rd

A

William St

D

The Esplanade

Barrack St

St Georges Tce St Georges Tce Adelaide Tce

Stay

Adina Perth Barrack Plaza

Comfort Hotel Perth City

D

E

Fraser Suites Perth

Hilton Parmelia Perth

I

J

L

Hay St

E

I

G

H

Comfort Inn Wentworth

F

Ibis Perth

K

Crown Metropol

G

Pan Pacific Perth

L

Crown Promenade

H

Rendezvous Studios Perth

M

For the latest hotel and airfare deals go to: corporatetraveller.com.au/perth

C


9

Singapore

A multicultural playground

for the fun-loving

Population 5.1 million

Visas Australian residents do not require a visa for stays of less than 30 days.

transfers $25 / 30 minutes taxi ride from the airport to the city centre.

Eat & drink A BA

Raffles Hotel

1 Beach Road

No trip to Singapore is complete

without a famous Singapore Sling at

Raffles Hotel.

Work

Bio-IT World Asia 2013

28–31 May 2013

Life sciences and IT professionals

from all over the world come together

to focus on improving human health.

Stay

Grand Mercure Roxy

Holiday Inn Atrium

Holiday Inn Orchard

Ibis on Bencoolen Street

Novotel Clarke Quay

D

E

F

G

H

KU DE TA

SkyPark at Marina Bay Sands

North Tower

Modern Asian cuisine with the best

views in Singapore.

Play

Sentosa Island

Sentosa Island, Singapore

This resort island is complete with

pristine beaches, sea sports, a golf

course and its own Universal Studios.

Pan Pacific Singapore

Parkroyal on Beach Road

Parkroyal on Kitchener Road

Parkroyal on Pickering

Swissotel Merchant Court

C

I

J

K

L

M

E

F

Orchid St

Merchant St

H

River Valley Rd

M

New Bridge Rd

L

Selegie Rd

K

G

Bencoolen St

A

Raffles Av

Waterloo St

Raffles Blvd

e

Victoria St

J

I

Bayfront Ave

Beach Rd

Nicoll Highway

D

1300 554 682 corporatetraveller.com.au

city guides

For the latest hotel and airfare deals go to: corporatetraveller.com.au/singapore

Cross St

Church St

C

B


client

profiles

Jaz was the winner of Intouch

magazine’s January competition. Jaz

won an airfare and accommodation

package to Auckland flying Air New

Zealand and staying at The Clarion

Collection Metropolis Hotel.

Below Jaz has shared some of her

travel insights with us:

What is the best way to get to know

a new city Online research is a

great way to decide what the top

sights are. Armed with this and a

city map from the hotel or using

offline maps (to conserve your data

usage) on your smartphone, and

I am ready to explore the city. In

addition, I talk to the locals and

get their recommendations.

What is most important when it

comes to booking a hotel For

our business travellers, I look for

proximity to where the meetings will

be held. For me personally I look

for location, vibe and cleanliness.

Free wi-fi is always a bonus.

Jasreet Lee

Executive Assistant,

Position Partners

Top tip for corporate travellers

Allow yourself plenty of time to get

to the airport so you are not feeling

rushed and drink lots of water on

the plane.

What is your favourite destination

and why A little island situated in

the Gulf of Thailand – the serenity,

the beauty and the people

are amazing.

What is your favourite airport and

why Changi Airport for sure. My

experience at Changi Airport has

always been pleasant. It is very easy

to get around and should you ever

find yourself with a five-hour wait,

register for the free ‘Singapore Tour’

which is a great way to see the city

and pass some time.

What do you think is the best

technology gadget/

advancement recently Smart

phones for sure. When travelling, it

is my map, my notebook, a means

to connect with others, and my

e-reader. I would be lost without it!

what’s

on

Surat Basin Energy

& Mining Expo

Toowoomba 19–20 June 2013

Showcasing the opportunities

that are developing as a result of

the Southern Queensland mining

boom, this expo is designed

to support the Queensland

resources industry while providing

an excellent environment for

businesses to network, market

and generate sales.

Archibald Prize Exhibition

Sydney 23 March – 2 June 2013

The Archibald, Wynne and

Sulman Prizes is an annual

exhibition eagerly anticipated by

artists, the arts community and

wider public.

The 6th Making Cities

Liveable Conference

Melbourne 17–19 June 2013

This conference brings together

National, state and regional

delegates to exchange ideas,

discuss business, government and

community initiatives and examine

opportunities in the sector.

2013 Asia Pacific Social

Work Conference

Manila 4–6 June 2013

The theme of this year’s

gathering is ‘Social work in

climate change, disaster risk

reduction and response: building

capacity and global partnership.’

The Startup Conference 2013

Silicon Valley 30 May 2013

2,000 attendees are expected

at this event for those looking to

start their own startup or work for

one of the hottest startups in the

valley. Meet investors and sign

up for the pitch competition to be

in the running to pitch on stage

to delegates.

World Dairy Expo & Summit

Nanchang 1–3 June 2013

The premier event of the

Chinese dairy industry, the World

Dairy Expo & Summit is held

rotationally in different Chinese

cities according to the current

dairy development of the area.


11

latest

deals

latest deals

See our latest

airfare and

hotel deals

To learn more go to

corporatetraveller.com.au/deals

Car hire

group car type 1–3 days 4–6 days 7+ days

CCAR Compact Auto $59 ~ $56 ~ $54 ~

FCAR Large Sedan $68 ~ $65 ~ $64 ~

Best available rates

The rates listed above are the maximum rates you will pay on

any given day. We can provide you with the ‘Best Available Rate’

on specific dates for any car type.

Rates include

Additional charges

GST (Goods & Services Tax)

Excess reduction

VRF (Vehicle Registration Fee)

ADMIN (Administration Fee)

CRF (Concession Recovery/Location Fee)

CDW (Collision Damage Waiver)

$770 excess (incl GST)

Unlimited kilometres (metropolitan only)

~ The above rates are based on car hire from Brisbane Airport, including location fee. Location fees vary depending on pick-up

location and can affect the total price if the car is collected from a different location. Prices valid for sale until 30 April 13, however

fees and taxes may change without notice.

Company Wide Travel

Insurance from only $650 *

One travel insurance policy from Cover-More for all your employee

business travel with 17 sections of cover, including: medical and dental

cover, luggage cover, cancellation cover and rental excess cover.

Individual business policies also available for individual

travellers from $486. *

*Insurance: Prices will vary based on the number of travel days and destinations. The issuer of the insurance is Great Lakes

Reinsurance (UK) PLC ARBN 127 740 532, ABN 18 964 580 576, AFSL No. 318 603, trading as Great Lakes Australia. Limits,

exclusions and conditions apply. We are an authorised representative of Cover-More Insurance Services Pty Ltd ABN 95 003

114 145 AFSL 241713. This is general advice only and does not take into account your personal circumstances or needs.

Please read the Product Disclosure Statement (available from us) when considering this insurance product.

1300 554 682 corporatetraveller.com.au


travel tips

In case of emergency!

Floods, cyclones and bushfires have plagued Australia in recent

months, so what’s your back-up plan if your flight is cancelled

Frequent travellers have probably

experienced the annoyance of being

caught off guard with an unexpected

change to their flight itinerary.

Weather conditions, airport strikes,

maintenance issues and other

reasons can all contribute to flight

delays or cancellations, but are you

protected in the event that your flight

schedule is disrupted

While a natural disaster can’t always

be predicted or forewarned in time,

your travel manager is the best

person to have on hand if you need

to make any urgent changes to your

travel plans. Equipped with the latest

traveller alerts and updates, your

travel manager will be able to advise

you on your best next step, and will

have a few handy tips up their sleeve

to help minimise the impact on your

business trip.

While your travel manager is your goto

in the event of a flight cancellation,

you may wish to revise your existing

travel policy with the following handy

travel tips in mind to make sure your

next business trip goes according

to plan.

Are you buying the right fares

Your travel manager will always

ensure you’re booked on the most

suitable fare type according to what

your company travel policy allows.

While many companies these days

are using a ‘best fare of the day’

policy to leverage the cost savings

of restricted tickets, if you are finding

your travel plans are being frequently

changed or know there is a major

event looming, consider a flexible

ticket so your plans can be changed

without incurring a fee.

When a weather event occurs and

airlines cancel flights, generally there

are provisions to re-book without

incurring a change fee. Your travel

manager will always do their best

to get you on the next available

flight, or another carrier if there is

one available. However, if you need

to cancel because of some other

reason, a flexible ticket might be the

best option.

Company travel policy

To minimise any disruptions to the

work day if your travellers are caught

out in a flight cancellation, consider

having a clause in your travel policy

that allows your staff some flexibility

in their travel arrangements.

If they’re stranded interstate or

overseas, they may need to check

into a hotel while they wait for

another flight, or they may need to

travel urgently. Ensuring there are

provisions for a quick and easy

approval process allows staff to

book outside of policy if they need to

access a more expensive room type

or fly in business class.

If you already have provisions in

your travel policy for ‘exceptional

circumstances’ the approval process

is expedited and your travel manager

can get on with making a booking as

quickly as possible.

More often than not, your travellers

will be safely home on the next

available flight. However, if a flight

cancellation is due to a severe storm

or weather conditions, it is a good

idea to allow them the opportunity to

check into a hotel or airport lounge

to rest, eat a good meal and check

those emails.

Social media

These days, news often breaks first

on social media. Corporate Traveller

is using social media to mass

distribute important announcements

regarding travel alerts that may affect

your travel plans.

Accessing information

It is important to remember that your

travel manager is your best point of

contact in this situation. However if

you like the online environment you

can always check out the flight status

updates page of your airline. For

significant events, or if you’re travelling

to a foreign country, it’s also a great

idea to check government websites for

updates, such as www.DFAT.gov.au

and www.smarttraveller.com.au

The TMC advantage

A travel management company

provides a crucial lifeline for business

travellers caught in uncertain

circumstances. They can help

companies track and locate travellers,

provide personal travel support, 24/7

assistance with all travel bookings and

provide the latest travel updates.


healthy

tips

Travel-related illnesses are mostly

minor, but these simple tips will

help you minimise the risks.

Consult your doctor

Before you leave you should

consult your doctor and have

a medical check-up to make

sure you’re up to date on

your vaccinations and other

immunisations.

Pack a medical kit

Even though you’re travelling

for business it’s a good idea to

include a medical kit to cover the

basics like gastro, insect bites,

and antiseptic for minor cuts.

Gastro is one of the most common

travel related illnesses, so take the

following precautions;

• Stick to bottled water

• Avoid unpasteurised milk,

shellfish and fruit and

vegetables that may have been

washed in local water

• Don’t buy food from street stalls

Rely on the locals

As a business traveller, you’ll

probably find yourself sticking to

your hotel but if you’re meeting

with local colleagues use their

knowledge to your advantage

and you’ll find yourself dining

on authentic, safe cuisine!

For more healthy tips, visit:

www.corporatetraveller.com.au/blog

WINan airfare and

accommodation

package to Perth # .

Corporate Traveller is giving away a holiday to Perth. Enter the competition

for your chance to win two economy class tickets flying Virgin Australia plus

two nights at Pan Pacific Perth.

The five-star Pan Pacific Perth is located near the Swan River and a short walk to the city’s main

shopping, dining and entertainment districts. Whether you are travelling for business or leisure,

Pan Pacific Perth will provide you with a refreshing and revitalising retreat. Feel the warmth of a

Pan Pacific welcome lifting your soul and enlivening your senses.

For your chance to WIN, simply answer a few questions at: facebook.com/corporatetraveller

Competition starts 1 April and closes 30 April 2013.

#Terms and conditions can be found on the above website.

13

1300 554 682 corporatetraveller.com.au

competition


casestudy

Adelaide Casino

Corporate Traveller has been

managing Adelaide Casino’s air

travel program for over seven years.

Our personal approach to service

delivery and our in-depth knowledge

of the specific needs of Adelaide

Casino ensure they receive prompt

and professional support around

the clock. Adelaide Casino requires

that our teams are available 24/7

365 days a year and have an

excellent understanding of their

travelling clientele.

About Adelaide Casino

Adelaide Casino is one of South

Australia’s premier gaming and

entertainment providers. Located in

the heritage-listed Adelaide Railway

Station building on North Terrace,

the Casino has 90 gaming tables

and 950 gaming machines, as well

as several bars, function areas and

restaurants. Operating as part of

the Skycity Entertainment Group,

it is the only licensed casino in

South Australia.

Travel challenges

Adelaide Casino sought a travel

management company that could

easily manage a high volume of lastminute

changes, offering immediate

turnaround on all booking requests

and experienced travel managers.

Adelaide Casino wanted to tap into

any airline programs that incentivise

corporate customers for their

business. They also wanted a travel

provider that was highly experienced

in ticketing, managing credits on hold,

ticket waivers and able to provide

multiple solutions for any travel

challenges quickly.

Outcomes

With a dedicated team of four travel

managers and an account manager

on hand to meet Adelaide Casino’s

needs, the casino attributes the

success of its partnership with

Corporate Traveller to four key

factors: 24/7 service, relationship

longevity, service delivery and supplier

relationships, with service delivery the

most important factor.

To read more about how

these factors helped

establish a successful

partnership between

Corporate Traveller and

Adelaide Casino, go to:

corporatetraveller.com.au/

adelaide-casino


15

Enjoy complimentary breakfast

and in-room Internet at

Pan Pacific Perth * .

exclusive offers

Book a deluxe room at Pan Pacific Perth with Corporate Traveller

in April and receive complimentary breakfast and in-room Internet

for the duration of your stay until 30 June 2013.

To take advantage of this exclusive offer, and to make

a booking, talk to your travel manager today.

corporatetraveller.com.au/pan-pacific-offer

*Terms and conditions can be found on the above website.

Fly with Virgin Australia and

receive $100 credit * .

Book 15 Virgin Australia domestic flights with Corporate Traveller

between 1 and 30 April 2013 and receive $100 Virgin Australia

credit to use towards your next Virgin Australia domestic booking * .

There is a limited amount of credit available as part of this

promotion so call your travel manager now to ensure you

do not miss out.

1300 554 682 corporatetraveller.com.au

corporatetraveller.com.au/virgin-offer

* Terms and conditions can be found on the above website.


Experience a new class of business

The business class you’ve been waiting for has arrived. With a stylish cabin,

luxurious leather seats and a mouth-watering Luke Mangan designed menu,

you’ll feel at home from the moment you step on board*. Add our brilliant

people and you’ll see that we’ve truly brought the romance back into flying.

For more information or to book please contact your travel manager

or call 1300 554 682.

* 737 aircraft and Business Class

not available on all flights.

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