Pay As You Go Policy Document - Lifestyle Services Group Ltd

This policy does not cover:
• Loss of the phone and/or accessories – unless you have purchased
the Extra policy
• The policy excess as indicated on your certificate if you make
a successful claim
• Theft of the phone and/or accessories whilst in an unattended motor vehicle,
unless locked in a glovebox or boot
• Theft of the phone and/or accessories whilst left in an unattended building
or premises, unless evidenced damage was caused in gaining entry to, or exit
from, the premises, or unless you have left the phone and/or accessories in
such a place that we would reasonably assume it to be secure (for example
a locked hotel room)
• Theft or loss of the phone and/or accessories whilst left in a public place or
a place to which others have general unsupervised access
• Theft, loss or damage to the phone and/or accessories where you are
not present and it has been entrusted to someone else other than
a family member
• Any phone not connected to the Virgin Mobile network service
Full details can be found in sections H, I and J of the Policy Document.
Price
The cost of the policy is indicated on your certificate. This includes any taxes or
additional charges which may apply.
The policy is valid for 12 months from the date of purchase, or until you have
made a successful claim, whichever occurs first.
Your premium(s) will be collected by us on behalf of the Insurer.
If your policy has been in place for 12 months, we may offer to renew your policy
using the payment details you initially supplied to us (or alternative details if you
have updated us in the meantime). We will write to you in advance if this is our
intention. Your policy will not be renewed if a period of 5 years has elapsed since
the date of mobile phone purchase.
You must be over 18 to make use of this policy. If you are under 18 and have
inadvertently purchased this policy, you should either request a refund (see
Cancellation process under section K of the Policy Document) or request your
parent or guardian to register this policy in their name.
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