Multicultural - Townsville City Council - Queensland Government

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Introduction Townsville City Council’s Multicultural Strategic Action Plan 2011-2014 sets out council’s plan to work with the whole community, to improve the status and lives of people from culturally and linguistically diverse backgrounds who live in Townsville. The plan is guided by the Community Plan 2011-2021 which was developed with the feedback received from consultation with services and stakeholders from the multicultural community. The Multicultural Strategic Action Plan 2011-2014 provides a strategic framework to guide council’s work with the community by outlining the identified priority areas of community cohesion and social connection, community capacity building, communication, and strengthening multiculturalism in Townsville. The focus of the plan is to enable council and the community to respond effectively and in an appropriate and timely manner, to the needs and aspirations of people from the culturally and linguistically diverse community in Townsville, both at an organisational and community level. 2 Multicultural Strategic Action Plan 2011-2014
Methodology Townsville City Council has used a multi-faceted, inclusive, community engagement methodology to inform the development of the Multicultural Strategic Action Plan 2011-2014. The objective of the methodology is to achieve community engagement that adheres to the council’s Community Engagement Policy, and develop a planning document that reflects the values and aspirations of the Townsville community. Council believes in, and is committed to, fostering democratic representation, social inclusion and meaningful community engagement to assist in the delivery of a high quality local government. Council’s Community Engagement Policy is based on the following principles: >> provision of inclusive opportunities for informed community involvement in council’s decision making >> ensuring that all groups in the community are provided with opportunities to engage with council >> commitment to the provision of culturally appropriate processes to encourage increased access by Aboriginal people, Torres Strait and South Sea Islander people, people from culturally and linguistically diverse backgrounds and people with disabilities, to participate in discussions about council initiatives >> adherence to an organisational Community Engagement Policy and framework that focuses on achieving meaningful community engagement, and >> to foster a council-wide culture of community engagement. The Multicultural Strategic Action Plan 2011- 2014 outlines actions that respond to the issues identified by the community and key stakeholders. The community engagement process included both broad-based and targeted engagement, and multiple techniques relevant to the target groups. A comprehensive outline of this engagement process can be found on council’s website. Multicultural Strategic Action Plan 2011-2014 3
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Page 17 and 18: Priority Area Three: Communication
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Multicultural - Townsville City Council - Queensland Government

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