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Nielsen Schmielsen:<br />

Everybody’s Watchin’ at<br />

Me ... or Are They<br />

Mark Ficco<br />

Paul Mears<br />

Nielsen Media Research


Agenda<br />

• Nielsen Media Research<br />

Overview<br />

• Nielsen Metering Systems<br />

• Nielsen Encoding


Nielsen Media Research<br />

The US Business<br />

105 million television households<br />

7 broadcast networks<br />

60+ measured cable networks<br />

100+ syndica<strong>to</strong>rs<br />

100 national ad agencies


Nielsen Media Research<br />

The US Business<br />

1,500 local television stations<br />

3,000 local ad agencies<br />

12,000+ local cable head-ends<br />

3 Hispanic television networks


Nielsen Media Research’s Role<br />

• Provide independent, unbiased, and<br />

accurate media exposure/usage<br />

measurement and reports for the media<br />

industry<br />

–Our role for over 50 years<br />

• Measurement is an indispensable part of<br />

the fabric of the entire media industry


Nielsen Media Research’s Role<br />

• Measurement ( “TV Ratings”) influences:<br />

– Program carriage<br />

– Program line-ups<br />

– Program ratings<br />

– Advertisements<br />

–Scripts<br />

– Talent selections<br />

– Sports coverage


Who Depends On Measurement<br />

• National Networks<br />

• Cable Networks<br />

• Local Stations<br />

• Cable and Satellite Distribu<strong>to</strong>rs


Who Depends On Measurement<br />

• Programmers<br />

• Content Crea<strong>to</strong>rs<br />

• Advertisers<br />

Crea<strong>to</strong>rs, Buyers, Sellers, &<br />

Distribu<strong>to</strong>rs of Television


How Does Nielsen Measure<br />

• Sampling and Recruitment<br />

• Meters and Diaries<br />

• Ratings and Data<br />

www.nielsen.com


Sampling and Recruitment<br />

• Scientifically select a group of households<br />

that mirrors the population at large<br />

–Nielsen TV families are a cross-section<br />

of households from all over the US<br />

–We carefully create samples so every<br />

American household with a television<br />

has an equal chance of being selected


Sampling and Recruitment<br />

• Recruiting Nielsen Families<br />

• We recruit and gain the cooperation of the<br />

initially selected sample households <strong>to</strong><br />

ensure accuracy of our samples


Meters and Diaries<br />

• Installing and Moni<strong>to</strong>ring Meters<br />

– Our field representatives install metering<br />

equipment in Nielsen family households.<br />

– The meters send data back <strong>to</strong> Nielsen each<br />

night via phone or cellular.<br />

– We carefully moni<strong>to</strong>r data collection from<br />

households.<br />

• We also use Paper Diaries in smaller markets


Meters and Diaries<br />

• Challenges<br />

– Our field representatives encounter<br />

thousands of types of TV’s plus a wide<br />

variety of consumer electronics devices in<br />

Nielsen family households.<br />

– For every new technology introduced in the<br />

home, we invent/develop/test/prove/deploy a<br />

measurement solution.


Ratings and Data<br />

• Collecting and Processing the Data<br />

– We collect viewing information for both<br />

national and local programs.<br />

– We collect not only what is being viewed<br />

(viewing data), but also the composition of the<br />

audience (demographic data).<br />

– 25 Terabytes per day!


Ratings and Data<br />

• Producing and Delivering the Ratings<br />

– We deliver data <strong>to</strong> our clients in a variety of<br />

ways:<br />

• Hard-copy reports<br />

• CD’s<br />

• Wide array of software applications<br />

– In addition, we offer cus<strong>to</strong>m research<br />

services <strong>to</strong> help clients answer more detailed<br />

questions.


Nielsen Metering Systems<br />

• Two major metering systems in<br />

production<br />

–Mark II<br />

–A/P (Active/Passive)


Nielsen Metering Systems<br />

• What do our meters do<br />

– Accurately measure ALL activity on the TV<br />

• Tuning, VCR, Game Consoles, DVD’s,<br />

etc…<br />

– Send data <strong>to</strong> Nielsen every evening<br />

– Operate reliably, without affecting panel<br />

members<br />

– Pass independent E&Y audits and industry<br />

scrutiny


Mark II – Nielsen’s Channel-Based<br />

Metering System<br />

• In production 20+ years<br />

• Measures frequency/channel<br />

• Extended through the years via numerous<br />

attachments<br />

• Being replaced by the newer A/P system


A/P – Nielsen’s New Metering System<br />

• Production deployment started in 2005<br />

• Meters both current and future television<br />

viewing systems<br />

• The first redundant metering system!<br />

– Utilizes Codes Actively inserted in television<br />

signals<br />

– Utilizes Signatures Passively extracted from<br />

television signals


A/P – Nielsen’s New Metering System<br />

• Both Active and Passive data from<br />

households compared with data from<br />

reference sites <strong>to</strong> measure viewing.<br />

– 671 reference sites moni<strong>to</strong>r 3722 television<br />

signals, 24x365


A/P System Diagram<br />

198 01/11/00 12:32:04<br />

Satellite Uplink<br />

Broadcast/Cable Networks<br />

Audio/Video Encode<br />

Stations<br />

Audio/Video Encode<br />

A/P Meter<br />

Media Moni<strong>to</strong>ring Site<br />

198 01/11/03 12:32:04<br />

2857 05/11/04 10:00:08<br />

Oldsmar Facility<br />

Credits Tuning<br />

Florida Processing<br />

198 01/11/03 12:32:04<br />

2857 05/11/04 10:00:08


A/P Active Codes<br />

Content producers and distribu<strong>to</strong>rs utilize<br />

Nielsen encoders <strong>to</strong> add watermarks <strong>to</strong> content.<br />

+ =<br />

SID: 1044<br />

Time: 6/10/2005<br />

2:35:57


A/P Passive Signatures<br />

Passive signatures provide<br />

redundant measurement<br />

solution. Audio signatures<br />

collected in households and<br />

compared versus reference data.


What Can A/P Measure<br />

• All forms of Analog and Digital television<br />

including:<br />

– Cable<br />

– Satellite<br />

– Over-The-Air<br />

– Live Viewing<br />

– Time-Shifted Viewing<br />

– Video On<br />

Demand<br />

– IPTV<br />

– Internet<br />

Streaming<br />

– etc…


Nielsen Encoding


Nielsen Audio Encoding<br />

• We’ve been working with the industry <strong>to</strong><br />

embed data in TV signals for decades<br />

• Code helps the industry in multiple ways<br />

–Program Verification<br />

–Content Verification<br />

–Commercial Verification<br />

–Program Ratings (A/P)


Nielsen Audio Encoding<br />

• Two forms: Video Code<br />

• Embedded in the analog Vertical Blanking<br />

Interval (VBI)<br />

• Audio Code<br />

• Inaudible data embedded in the audio


Video Code<br />

Three formats of code (specifications<br />

available)<br />

–AMOL1 on Lines 20 and 22<br />

–AMOL2 on Lines 20 and 22<br />

–AMOL XDS on Line 21


Video Code<br />

Multiple copies improve code survival<br />

Data includes (multiple levels):<br />

SID – Numeric Source Identifier<br />

TimeStamp – Time of encoding or TIC<br />

Video Code may appear on other VBI lines


Video Code Survival Recommendations<br />

Preserve VBI Line 20<br />

Preserve VBI Line 21, Field 2<br />

Preserve VBI Line 22<br />

Other companies (e.g. TVGuide) also<br />

use VBI data


Audio Code<br />

NAES II (Nielsen Audio Encoding System)<br />

–Introduced <strong>to</strong> ensure embedded<br />

codes survive industry transition <strong>to</strong><br />

digital<br />

–Complements video code


Audio Code<br />

Details<br />

– Not audible. Psycho-acoustic model<br />

similar <strong>to</strong> that used in audio<br />

compression.<br />

– Redundancy and error correction<br />

– No code inserted during silence<br />

– Code inserted in 4.5 - 6.3 Khz band<br />

– Insertion rate – once per 2 seconds<br />

(multiple levels)


Audio Code Survival Recommendations<br />

Dolby AC3 Stereo - 192 Kb/second or higher<br />

Dolby AC3 5.1 - 384 Kb/second or higher<br />

Enhanced Dolby AC3 - 192 Kb/second or<br />

higher<br />

MPEG2 Audio - 192 Kb/second or higher<br />

MPEG4 AAC Audio - 192 Kb/second or higher


Encoding Solutions<br />

1. Uncompressed Digital Encoder (Norpak)<br />

• NAVE (Nielsen Audio Video Encoder)<br />

– First Generation Audio Watermarking<br />

Encoder<br />

– Introduced in 2000<br />

• NAVE II<br />

– Introduced in 2003<br />

– Successor <strong>to</strong> NAVE


Encoding Solutions<br />

2. ATSC Compressed Digital Encoder (Wegener)<br />

• NAVE IIc<br />

– Introduced in 2005<br />

– Models available <strong>to</strong> support both SMPTE 310 or<br />

DVB-ASI configurations


Encoding Solutions<br />

3. VOD Software Encoder (Anystream,<br />

Nielsen)


Encoder Comparison Chart<br />

NAVE<br />

No Longer Available for<br />

Purchase<br />

NAVE II<br />

NAVE IIc<br />

Encoding<br />

Uncompressed<br />

(Audio/Video)<br />

Uncompressed<br />

(Audio/Video)<br />

Compressed (ATSC)<br />

Standard Definition Video Yes Yes Yes<br />

High Definition Video No Yes Yes<br />

Audio Coding Yes Yes Yes<br />

Surround Sound Audio No – Stereo Only Yes – 5.1 Channel Yes – 5.1 Channel<br />

Encode Multiple Programs<br />

with One Encoder<br />

No No Yes<br />

AMOL Video Coding Yes Yes No


Encoder Best Practices Publication<br />

• Tool for Engineers <strong>to</strong> aid in the selection of the<br />

best Encoder solution for a plant’s configuration<br />

• Practical guidelines for common Encoder<br />

installations<br />

• Identify installation considerations <strong>to</strong> optimize<br />

system performance<br />

• Electronic and Hardcopies are available upon<br />

request


Encoder Installation<br />

Considerations Highlights<br />

• Select the appropriate Encoder solution<br />

for your particular plant configuration.<br />

• Backup distribution paths should also<br />

include an Encoder <strong>to</strong> ensure continued<br />

coding operation when the primary path is<br />

interrupted due <strong>to</strong> fault or maintenance.


Encoder Installation<br />

Considerations Highlights (cont.)<br />

• Identify the best location in the distribution path <strong>to</strong><br />

install the Encoder.<br />

• NAVE II Encoders should be inserted downstream<br />

of all switchers, routers and processing equipment<br />

but prior <strong>to</strong> any compression encoders (MPEG-2,<br />

DOLBY AC-3, or Dolby “E”).<br />

• The Encoder should also be downstream of<br />

equipment that may strip or modify the VBI or<br />

ancillary data.


Typical Encoder Installations<br />

TV Station Air Chain – Analog Plant


Typical Encoder Installations<br />

TV Station Air Chain – Analog Plant


Typical Encoder Installations (cont.)<br />

TV Station Air Chain – DTV SD Plant


Typical Encoder Installations (cont.)<br />

TV Station Air Chain – DTV SD Plant


Typical Encoder Installations (cont.)<br />

TV Station Air Chain – DTV HD Plant


Typical Encoder Installations (cont.)<br />

NAVE IIc Installation Examples<br />

Example 1


Typical Encoder Installations (cont.)<br />

NAVE IIc Installation Examples<br />

Example 2


Typical Encoder Installations (cont.)<br />

Combination NAVE II & NAVE IIc Installation


Encoder Installation<br />

Considerations Highlights (cont.)<br />

• The NAVE II requires serial digital video<br />

(SMPTE 259M or SMPTE 292) input <strong>to</strong> be<br />

present on both the main and bypass inputs.<br />

• Audio must be present in embedded or<br />

discrete form.<br />

• The NAVE IIc requires a compressed ATSC<br />

transport stream (SMPTE 310 or DVB-ASI)<br />

input.


Encoder Installation<br />

Considerations Highlights (cont.)<br />

• The NAVE II is sensitive <strong>to</strong> asynchronous AES<br />

switching and non-insertion of muted audio<br />

on audio channels that are switched in and<br />

out (i.e., switching from AES 5.1 <strong>to</strong> stereo<br />

audio). These conditions must be avoided.<br />

• All encoding clients are asked <strong>to</strong> encode their<br />

SAP (Second Audio Program) streams.


Encoder Installation<br />

Considerations Highlights (cont.)<br />

• The encoding process inserts two primary pieces<br />

of information: SID (Source ID) and a timestamp.<br />

• The timestamp is an important element that aids<br />

Nielsen in the ability <strong>to</strong> track and credit timeshifted<br />

viewing.<br />

• Therefore, it is important that the Encoder’s<br />

internal clock be synchronized and maintained <strong>to</strong> a<br />

reference standard.


Moni<strong>to</strong>ring of Encoded Data<br />

• An optional, but recommended<br />

practice is the internal moni<strong>to</strong>ring for<br />

the presence of Nielsen codes on the<br />

output side of the Encoder.


Moni<strong>to</strong>ring of Encoded Data<br />

• Two solutions available:<br />

–The Nielsen Universal Reader (NUR) –<br />

rack mountable hardware solution for<br />

decoding both audio and video codes.<br />

–Nielsen Audio Code Analysis Tool<br />

(NACAT) – Microsoft Windows based<br />

software <strong>to</strong>ol for moni<strong>to</strong>ring audio<br />

coding only.


Code Detection Examples<br />

• Multilevel coding allows<br />

tracking of both program<br />

origination and final<br />

distribu<strong>to</strong>r paths.<br />

• Example here shows<br />

decoding of <strong>PBS</strong> Network<br />

content (SID 189) that is<br />

airing on Tampa Bay <strong>PBS</strong><br />

channel WEDU (SID<br />

2777).


Code Detection Examples<br />

• Additional example<br />

showing multilevel<br />

coding allows tracking of<br />

both program origination<br />

and final distribu<strong>to</strong>r<br />

paths.


Code Detection Examples<br />

• Encoding separate<br />

distribution paths allows<br />

for separate tracking of<br />

analog vs. digital viewing<br />

habits for an individual<br />

station.<br />

– VIACOM content (SID<br />

240)<br />

– WTVT analog (SID<br />

1060)<br />

– WTVT-HD (SID 2730)


Encoding Last Thoughts<br />

• Proven technology<br />

• Presently there are 1,500+ Encoders<br />

installed and operating 24/7<br />

• Nielsen and its Manufacturing partners<br />

Norpak Corporation and Wegener<br />

Communications are happy <strong>to</strong> assist you<br />

with any Encoder questions or needs


Encoder Support<br />

Device Company Name Phone Number Web Page Address Mail Address<br />

NAVE and<br />

NAVE II<br />

NAVE IIc<br />

Norpak<br />

Corporation<br />

Wegener<br />

Communications<br />

(613)-592-4164 http://www.norpak.ca 10 Hearst Way<br />

Kanata, ON K2L 2P4<br />

Canada<br />

(770)-814-4040 http://www.wegener.co<br />

m<br />

Technology Park/ Johns<br />

Creek<br />

11350 Technology Circle<br />

Duluth, GA. 30097<br />

Encoder<br />

Nielsen (800)-537-4872<br />

http://www.nielsen.com<br />

501 Brooker Creek Blvd.<br />

Support<br />

Or email at:<br />

Oldsmar, FL. 34677<br />

Group<br />

amol@nielsenme<br />

dia.com


And…<br />

• Thanks for your attention from<br />

the folks at Nielsen (Schmielsen)!

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