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ISE e-Government White Paper - PubblicaAmministrazione.net

ISE e-Government White Paper - PubblicaAmministrazione.net

e-Government White Paper Table of Content 1. Introduction...............................................................5 1.1. A changing world ......................................................5 1.2. The e-Government setting............................................5 1.3. Room to grow............................................................5 2. e-Government Environment..........................................7 2.1. Context.....................................................................7 2.2. Outside Trends ..........................................................8 2.3. Economic Climate ......................................................9 2.4. Political Climate.......................................................10 2.5. Internal Trends.........................................................11 2.6. Technology Factors ..................................................11 2.7. Uncertainties ...........................................................12 3. Customer Needs ......................................................13 3.1. Interaction Dimensions..............................................13 3.2. Government to Citizen..............................................14 3.3. Government to Business ............................................14 3.4. Government to Employee ..........................................14 3.5. Government to Government (inbound and outbound) ...15 4. e-Government Vision ................................................16 4.1. Vision .....................................................................16 4.2. Government to Citizen..............................................16 4.3. Government to Business ............................................18 4.4. Government to Employee ..........................................19 4.5. Government to Government (inbound and outbound) ...21 5. Realizing the Vision..................................................23 Page 3

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