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ISE e-Government White Paper - PubblicaAmministrazione.net

ISE e-Government White Paper - PubblicaAmministrazione.net

e-Government White Paper port by the “PricewaterhouseCoopers Endowment for The Business of Government” from February 2001, The Use of the Internet in Government Service Delivery: “ In reviewing some government websites it is clear that the use of the web for service delivery is still in its infancy.” According to an IDC report, in 2000, the European public sector spent about 1.5billion on e-Government, representing about 6% of the total IT services expenditure. Until 2005, it should grow to 12% or 4.5billion. A study analyzing 1’506 government websites in the 70 largest metropolitan areas in the United States done by Darrel M. West, Sr. Professor of Political Science and Public Policy at Brown University and the Director of the Taubman Center for Public Policy, finds that: “ Of the websites examined around the country, however, only13 percent offer services that are fully executable online. Of this group, 9 percent offer one service, 2 percent have two services, 1 percent offer three services, and 1 percent have four services or more services. Eighty-seven percent have no online services. Most cities (75 percent) do not have portals that link services of various agencies and departments. Portals offer many advantages for government offices. (…) Portals reduce the need to log on to different agency websites to order services or find information. Instead, citizens can engage in on-stop shopping, and find what they need at a single source.” Page 6

e-Government White Paper 2. e-Government Environment 2.1. Context Sweden plans to create an unequaled dialogue between the State and the citizens to promote a “self-service” e-government in which the user is no longer a passive recipient but a fully active consumer-citizen. Like any organization, governments are also surrounded by various trends which put pressure on their working practices and affect their way of responding. The more the governments understand the underlying demands and expectations, the better the public will accept them, and the better their services will become. The subject of e-Government can be addressed in multiple ways. We choose to adopt a method which ensures that all influences are taken into account and well analyzed. The following diagram provides an overview of these influences: government context Citizens Outside Trends Political Climate Economic Climate Internal Trends Technology Factors Customer Needs Uncertainties Page 7

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