Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
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4Integration<br />
<strong>Integrated</strong> <strong>EVOip</strong> <strong>Voice</strong>-<strong>over</strong>-<strong>IP</strong><br />
<strong>Recording</strong> <strong>Solutions</strong> for Mitel 3300<br />
What <strong>ASC</strong> offers:<br />
= Entirely integrated Vo<strong>IP</strong> recording solutions for<br />
Mitel<br />
= <strong>Recording</strong> of modular and scalable channels<br />
= <strong>Recording</strong> of encrypted calls<br />
= Powerful active and passive solutions for Mitel<br />
environment<br />
<strong>EVOip</strong> for Mitel:<br />
= Is compatible with Mitel´s 3300 Communications<br />
Platform<br />
= Provides central call recording<br />
= Supports dynamic <strong>IP</strong> addresses<br />
= Supports MiXML (Mitel 3300 ICP version 5.x,<br />
6.x and 7.x)<br />
= Records Mitel teleworkers sets<br />
We record & analyze communications
4 <strong>Voice</strong> <strong>over</strong> <strong>IP</strong><br />
<strong>ASC</strong> Vo<strong>IP</strong> <strong>Recording</strong> for Mitel 3300<br />
<strong>Recording</strong> Methods<br />
<strong>ASC</strong>’s Vo<strong>IP</strong> recording solutions <strong>EVOip</strong><br />
and <strong>EVOip</strong> active, have been released<br />
as vendor-specific Mitel products.<br />
They contain recording interfaces for<br />
Vo<strong>IP</strong> calls, a well engineered database,<br />
archiving software, and unique applications<br />
such as POWERplay, WEBplay,<br />
INSTANT WEBplay, INSTANTplay and<br />
INSPIRATIONpro.<br />
The product is entirely software-based<br />
and has been designed to satisfy the<br />
most demanding recording requirements.<br />
<strong>EVOip</strong> is available for both Windows<br />
and Linux operating systems.<br />
<strong>EVOip</strong>+ for Mitel - passive Vo<strong>IP</strong><br />
recording<br />
<strong>ASC</strong>´s passive Vo<strong>IP</strong> recording solution<br />
<strong>EVOip</strong>+ for Mitel operates independent<br />
of the customer’s network. It records<br />
the audio of Vo<strong>IP</strong> calls by extracting<br />
and storing <strong>IP</strong> packets from the LAN.<br />
Additional call details including multiple<br />
phone numbers, agent ID, etc., are<br />
tagged using a CTIntegration for Mitel<br />
which is included in the recording<br />
solution.<br />
<strong>EVOip</strong> active for Mitel<br />
<strong>EVOip</strong> active for Mitel may be<br />
installed anywhere in the <strong>IP</strong> network,<br />
independent of the LAN for central call<br />
recording. Its connectivity is ideal for<br />
distributed network architectures e.g.,<br />
financial institutions with several branch<br />
locations or subsidiaries.<br />
In addition to the passive solution, <strong>EVOip</strong><br />
active for Mitel provides the following<br />
features:<br />
= <strong>Recording</strong> of encrypted calls<br />
= <strong>Recording</strong> enabled for “hot desking“<br />
functionality<br />
= <strong>Recording</strong> of Mitel teleworker sets<br />
Search & Replay<br />
<strong>ASC</strong>’s search and replay applications are<br />
based on your company’s requirements:<br />
Select INSTANTplay or INSTANT WEBplay<br />
primarily for immediate retrieval of<br />
the most recent call. POWERplay or<br />
WEBplay excel with flexible search<br />
criteria and other advanced functions.<br />
Customers may choose either the<br />
browser-based application without any<br />
additional software requirement or Javabased<br />
client/server for replay.<br />
Highlights:<br />
= Software-only solution<br />
= Available for Windows and<br />
Linux<br />
= PCI-DSS compliant<br />
= <strong>Recording</strong><br />
– Bulk, rules-based or<br />
record-on-demand (ROD)<br />
– Threat call recording<br />
– DHCP support<br />
– Support of G.711 and G.729<br />
– Mono and stereo<br />
– Up to 280 calls<br />
simultaneously<br />
– <strong>Recording</strong> planner<br />
– <strong>Recording</strong> of encrypted calls<br />
– Call Data Compression<br />
= Vo<strong>IP</strong> recording as hosted<br />
service<br />
= Search & Replay<br />
Browser-based and client-server<br />
based search-and-replay<br />
applications with flexible search<br />
criteria<br />
= Flexible<br />
– Flexible, concurrent licensing<br />
concept<br />
– Application Programming<br />
Interface (API)<br />
– Interfaces for <strong>ASC</strong>`s solution<br />
suite<br />
= Archiving<br />
– DVD, USB, NAS<br />
– Bulk or selective<br />
– Sequential, cascading and<br />
parallel<br />
= Browser-based configuration<br />
and administration<br />
= Security<br />
– Secure network and web<br />
connection<br />
– Fail-safe features and faulttolerant<br />
modes of operation<br />
Free recording license for<br />
demo:<br />
To receive a free demo of <strong>EVOip</strong><br />
for Windows, please contact your<br />
dealer or register at<br />
www.asc<strong>telecom</strong>.com.<br />
Subject to change without notice. Please note that the maximum channel capacity is only valid under standard conditions. Depending on the usage, the complexity of a specific configuration, and the number<br />
and types of software applications installed, certain restrictions may apply. Please contact <strong>ASC</strong> for further information.<br />
www.asc<strong>telecom</strong>.com<br />
08/12<br />
World Headquarters<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Seibelstrasse 2 - 4<br />
63768 Hoesbach<br />
Germany<br />
Phone +49 6021 5001-0<br />
Fax +49 6021 5001-310<br />
hq@asc<strong>telecom</strong>.com<br />
United Kingdom<br />
<strong>ASC</strong> <strong>telecom</strong> UK Ltd.<br />
1 Stanhope Gate<br />
Stanhope Road<br />
Camberley<br />
Surrey<br />
GU15 3DW<br />
Phone +44 1276 676070<br />
Fax +44 1276 685121<br />
uk@asc<strong>telecom</strong>.com<br />
France<br />
<strong>ASC</strong> <strong>telecom</strong> SAS<br />
3 Rue Georges Besse<br />
Silic 10<br />
92160 Antony Cdx.<br />
Phone +33 1 5559 6800<br />
Fax +33 1 5559 6819<br />
fr@asc<strong>telecom</strong>.com<br />
Switzerland<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Gewerbestrasse 6<br />
6330 Cham<br />
Phone +41 41 798 0040<br />
Fax +41 41 798 0041<br />
ch@asc<strong>telecom</strong>.com<br />
Middle East<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Dubai Silicon Oasis<br />
Emirates Ring Road<br />
Wing F<br />
Office 107/2<br />
Dubai, U.A.E.<br />
Phone +971 56 6923427<br />
dubai@asc<strong>telecom</strong>.com<br />
North America<br />
<strong>ASC</strong> <strong>telecom</strong> L.P.<br />
1 International Blvd<br />
Suite 623<br />
Mahwah, NJ 07495, USA<br />
Phone +1 201 252 3001<br />
Fax +1 201 252 3002<br />
us@asc<strong>telecom</strong>.com<br />
Japan<br />
<strong>ASC</strong> Japan Inc.<br />
NCC Ningyocho Bldg.<br />
3-7-3 Nihonbashi Ningyocho<br />
Chuo-ku, Tokyo 103-0013<br />
Phone +81 3 5643 7220<br />
Fax +81 3 5643 7221<br />
japan@asc<strong>telecom</strong>.com<br />
Singapore<br />
<strong>ASC</strong> <strong>telecom</strong> Singapore Pte.<br />
Ltd.<br />
54 Serangoon North Avenue 4<br />
#06-90 Cyberhub North<br />
Singapore 555854<br />
Phone +65 6876 5890<br />
Fax +65 6876 5990<br />
singapore@asc<strong>telecom</strong>.com