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Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom

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4Integration<br />

<strong>Integrated</strong> <strong>EVOip</strong> <strong>Voice</strong>-<strong>over</strong>-<strong>IP</strong><br />

<strong>Recording</strong> <strong>Solutions</strong> for Mitel 3300<br />

What <strong>ASC</strong> offers:<br />

= Entirely integrated Vo<strong>IP</strong> recording solutions for<br />

Mitel<br />

= <strong>Recording</strong> of modular and scalable channels<br />

= <strong>Recording</strong> of encrypted calls<br />

= Powerful active and passive solutions for Mitel<br />

environment<br />

<strong>EVOip</strong> for Mitel:<br />

= Is compatible with Mitel´s 3300 Communications<br />

Platform<br />

= Provides central call recording<br />

= Supports dynamic <strong>IP</strong> addresses<br />

= Supports MiXML (Mitel 3300 ICP version 5.x,<br />

6.x and 7.x)<br />

= Records Mitel teleworkers sets<br />

We record & analyze communications


4 <strong>Voice</strong> <strong>over</strong> <strong>IP</strong><br />

<strong>ASC</strong> Vo<strong>IP</strong> <strong>Recording</strong> for Mitel 3300<br />

<strong>Recording</strong> Methods<br />

<strong>ASC</strong>’s Vo<strong>IP</strong> recording solutions <strong>EVOip</strong><br />

and <strong>EVOip</strong> active, have been released<br />

as vendor-specific Mitel products.<br />

They contain recording interfaces for<br />

Vo<strong>IP</strong> calls, a well engineered database,<br />

archiving software, and unique applications<br />

such as POWERplay, WEBplay,<br />

INSTANT WEBplay, INSTANTplay and<br />

INSPIRATIONpro.<br />

The product is entirely software-based<br />

and has been designed to satisfy the<br />

most demanding recording requirements.<br />

<strong>EVOip</strong> is available for both Windows<br />

and Linux operating systems.<br />

<strong>EVOip</strong>+ for Mitel - passive Vo<strong>IP</strong><br />

recording<br />

<strong>ASC</strong>´s passive Vo<strong>IP</strong> recording solution<br />

<strong>EVOip</strong>+ for Mitel operates independent<br />

of the customer’s network. It records<br />

the audio of Vo<strong>IP</strong> calls by extracting<br />

and storing <strong>IP</strong> packets from the LAN.<br />

Additional call details including multiple<br />

phone numbers, agent ID, etc., are<br />

tagged using a CTIntegration for Mitel<br />

which is included in the recording<br />

solution.<br />

<strong>EVOip</strong> active for Mitel<br />

<strong>EVOip</strong> active for Mitel may be<br />

installed anywhere in the <strong>IP</strong> network,<br />

independent of the LAN for central call<br />

recording. Its connectivity is ideal for<br />

distributed network architectures e.g.,<br />

financial institutions with several branch<br />

locations or subsidiaries.<br />

In addition to the passive solution, <strong>EVOip</strong><br />

active for Mitel provides the following<br />

features:<br />

= <strong>Recording</strong> of encrypted calls<br />

= <strong>Recording</strong> enabled for “hot desking“<br />

functionality<br />

= <strong>Recording</strong> of Mitel teleworker sets<br />

Search & Replay<br />

<strong>ASC</strong>’s search and replay applications are<br />

based on your company’s requirements:<br />

Select INSTANTplay or INSTANT WEBplay<br />

primarily for immediate retrieval of<br />

the most recent call. POWERplay or<br />

WEBplay excel with flexible search<br />

criteria and other advanced functions.<br />

Customers may choose either the<br />

browser-based application without any<br />

additional software requirement or Javabased<br />

client/server for replay.<br />

Highlights:<br />

= Software-only solution<br />

= Available for Windows and<br />

Linux<br />

= PCI-DSS compliant<br />

= <strong>Recording</strong><br />

– Bulk, rules-based or<br />

record-on-demand (ROD)<br />

– Threat call recording<br />

– DHCP support<br />

– Support of G.711 and G.729<br />

– Mono and stereo<br />

– Up to 280 calls<br />

simultaneously<br />

– <strong>Recording</strong> planner<br />

– <strong>Recording</strong> of encrypted calls<br />

– Call Data Compression<br />

= Vo<strong>IP</strong> recording as hosted<br />

service<br />

= Search & Replay<br />

Browser-based and client-server<br />

based search-and-replay<br />

applications with flexible search<br />

criteria<br />

= Flexible<br />

– Flexible, concurrent licensing<br />

concept<br />

– Application Programming<br />

Interface (API)<br />

– Interfaces for <strong>ASC</strong>`s solution<br />

suite<br />

= Archiving<br />

– DVD, USB, NAS<br />

– Bulk or selective<br />

– Sequential, cascading and<br />

parallel<br />

= Browser-based configuration<br />

and administration<br />

= Security<br />

– Secure network and web<br />

connection<br />

– Fail-safe features and faulttolerant<br />

modes of operation<br />

Free recording license for<br />

demo:<br />

To receive a free demo of <strong>EVOip</strong><br />

for Windows, please contact your<br />

dealer or register at<br />

www.asc<strong>telecom</strong>.com.<br />

Subject to change without notice. Please note that the maximum channel capacity is only valid under standard conditions. Depending on the usage, the complexity of a specific configuration, and the number<br />

and types of software applications installed, certain restrictions may apply. Please contact <strong>ASC</strong> for further information.<br />

www.asc<strong>telecom</strong>.com<br />

08/12<br />

World Headquarters<br />

<strong>ASC</strong> <strong>telecom</strong> AG<br />

Seibelstrasse 2 - 4<br />

63768 Hoesbach<br />

Germany<br />

Phone +49 6021 5001-0<br />

Fax +49 6021 5001-310<br />

hq@asc<strong>telecom</strong>.com<br />

United Kingdom<br />

<strong>ASC</strong> <strong>telecom</strong> UK Ltd.<br />

1 Stanhope Gate<br />

Stanhope Road<br />

Camberley<br />

Surrey<br />

GU15 3DW<br />

Phone +44 1276 676070<br />

Fax +44 1276 685121<br />

uk@asc<strong>telecom</strong>.com<br />

France<br />

<strong>ASC</strong> <strong>telecom</strong> SAS<br />

3 Rue Georges Besse<br />

Silic 10<br />

92160 Antony Cdx.<br />

Phone +33 1 5559 6800<br />

Fax +33 1 5559 6819<br />

fr@asc<strong>telecom</strong>.com<br />

Switzerland<br />

<strong>ASC</strong> <strong>telecom</strong> AG<br />

Gewerbestrasse 6<br />

6330 Cham<br />

Phone +41 41 798 0040<br />

Fax +41 41 798 0041<br />

ch@asc<strong>telecom</strong>.com<br />

Middle East<br />

<strong>ASC</strong> <strong>telecom</strong> AG<br />

Dubai Silicon Oasis<br />

Emirates Ring Road<br />

Wing F<br />

Office 107/2<br />

Dubai, U.A.E.<br />

Phone +971 56 6923427<br />

dubai@asc<strong>telecom</strong>.com<br />

North America<br />

<strong>ASC</strong> <strong>telecom</strong> L.P.<br />

1 International Blvd<br />

Suite 623<br />

Mahwah, NJ 07495, USA<br />

Phone +1 201 252 3001<br />

Fax +1 201 252 3002<br />

us@asc<strong>telecom</strong>.com<br />

Japan<br />

<strong>ASC</strong> Japan Inc.<br />

NCC Ningyocho Bldg.<br />

3-7-3 Nihonbashi Ningyocho<br />

Chuo-ku, Tokyo 103-0013<br />

Phone +81 3 5643 7220<br />

Fax +81 3 5643 7221<br />

japan@asc<strong>telecom</strong>.com<br />

Singapore<br />

<strong>ASC</strong> <strong>telecom</strong> Singapore Pte.<br />

Ltd.<br />

54 Serangoon North Avenue 4<br />

#06-90 Cyberhub North<br />

Singapore 555854<br />

Phone +65 6876 5890<br />

Fax +65 6876 5990<br />

singapore@asc<strong>telecom</strong>.com

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