Views - Software Communities - Quest Software
Views - Software Communities - Quest Software
Views - Software Communities - Quest Software
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The MSP Maturity Model & You<br />
Break-Fix<br />
Ad hoc T&M<br />
No RMM<br />
Unpredictable<br />
Undocumented<br />
Client-Initiated<br />
IT not Valued<br />
Reactive<br />
Block Service<br />
RMM (monitor)<br />
Availability<br />
Ticketing / NOC<br />
Best Efforts<br />
Onsite/remote<br />
Delivery<br />
Proactive<br />
Time-Based<br />
RMM (manage)<br />
Service Desk<br />
Incident & Asset<br />
Management<br />
Onsite/Remote<br />
Delivery<br />
Fully Managed<br />
Fixed Fee, SLA,<br />
Pre-defined Services<br />
Standard Process<br />
SLA Level Reporting<br />
Guaranteed Uptime<br />
Value<br />
IT and Business<br />
metric linkage<br />
IT improves business<br />
process<br />
Real-time<br />
infrastructure<br />
Business Service<br />
Management<br />
11
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