day trips and weekends on the british pullman - Orient-Express

FOR YOUR INFORMATION
RESERVATIONS
Please contact our Reservation Office on 0845 077 2222 to discuss your journey, or
visit your local travel agent. A completed booking form (page28) together with your
deposit should be sent to the address shown on the bottom of the form.
PRICES
All prices <strong>and</strong> supplements shown in this brochure are per person.
TIMINGS
Please note that our trains operate within the constraints of the rail network <strong>and</strong>
confirmed departure <strong>and</strong> arrival timings may not be given to us until four <strong>day</strong>s prior to
departure. All timings shown in this brochure are for guidance only <strong>and</strong> confirmed
timings, together with your itinerary, will be sent with your travel documents once these
timings are received. Please arrive 20 minutes before departure time.
STEAM DEPARTURES
Where steam is advertised, every effort will be made to operate using steam traction for
all or part of the journey. It is possible that diesel or electric traction may have to be
substituted at short notice. In this event a refund of the difference between the fare for
steam traction <strong>and</strong> the fare for conventional traction (if any) may be payable.
WARDROBE NOTES
Smart casual wear (but not jeans or trainers) is the order of the <strong>day</strong>. For Pullman dinner
departures more formal wear is customary. A jacket <strong>and</strong> a tie for men is required at Ascot
<strong>and</strong> Ebor. For outdoor events such as Cowes, please wear practical clothing.
MEALS
Your fare includes table d’hôte meals on the journey. Menus are liable to seasonal
change. If you have any special dietary requirements, make sure to advise when booking
<strong>and</strong> we will do our best to comply. We are, however, unable to provide meals requiring
strict religious observance in the preparation.
SMOKING
With apologies to smokers, Orient-Express operates a no smoking policy aboard its
UK trains.
MOBILE PHONES
Out of consideration for your fellow passengers, please turn off mobile phones whilst in
your carriage.
GIFT CERTIFICATES
If you’re seeking a very acceptable present for a special occasion, look no further.
We offer gift vouchers for an actual excursion or a set amount.
DISABLED PASSENGERS
We regret that our carriages cannot be boarded in wheelchairs. However, our staff are
available to assist any passengers to their seats <strong>and</strong> folding wheelchairs can be stored in
the vestibules. Some excursions are more suitable for disabled travellers than others.
Please ask for details.
THE PREMIER PACKAGE (NORTHERN BELLE)
Guaranteed table for two <strong>and</strong> a boxed bottle of Laurent Perrier champagne, £100 per
couple.
INSURANCE FOR UK RESIDENTS ONLY
For all journeys/holi<strong>day</strong>s it is recommended that you <strong>and</strong> your party take out adequate
travel insurance. The below information applies to UK residents only.
The Company offers a comprehensive Holi<strong>day</strong> Package Insurance arranged by Norman
Butcher & Jones Ltd, Crispin Speers & Partners Ltd, provided by UK Underwriting
Limited on behalf of AXA Insurance UK plc.
Norman Butcher & Jones Ltd, Crispin Speers & Partners Ltd, UK Underwriting Limited
<strong>and</strong> AXA Insurance UK plc are authorised <strong>and</strong> regulated by the Financial Services
Authority. This can be checked on the FSA’s register by visiting the FSA’s website at
www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
Brief outlines of the cover are set out below <strong>and</strong> the terms, conditions <strong>and</strong> exclusions
will be shown in full on the Evidence of Insurance issued upon payment of the
appropriate premium.
Sums Insured Per Person – Figures below represent maximum cover
Cancellation <strong>and</strong> Curtailment £2,000
Personal Accident £15,000
Personal Baggage £2,000
Personal Money £350
Personal Liability £2,000,000
Premiums (Inclusive of 17.5% Insurance Premium Tax) are shown on the booking form,
see page 28.
BEFORE YOU PURCHASE THIS INSURANCE WE ARE REQUIRED TO BRING YOUR
ATTENTION TO A NUMBER OF IMPORTANT ASPECTS CONCERNING THE TRAVEL
INSURANCE FEATURED IN THIS BROCHURE.
Evidence of Insurance This contains the full details of what is <strong>and</strong> is not covered.
Please read it carefully to ensure you underst<strong>and</strong> the cover provided. Should you wish a
specimen, a copy will be made available prior to purchase upon request.
Health The insurance contains conditions that relate to your health <strong>and</strong> that of others not
necessarily travelling with you but upon whose wellbeing the holi<strong>day</strong> may depend.
Conditions, Exclusions <strong>and</strong> Warranties These limit or restrict the cover provided. Some
apply to all sections of the insurance whilst others only apply to specific sections.
Claims for Personal Baggage This insurance does not provide cover on a ‘new for old’
basis, which means that deductions for age, wear <strong>and</strong> tear will be made where
appropriate.
Sums Insured or Limits All sections of the insurance have a limit on the amount the
Insurer will pay.
Some sections have internal limits such as the amount the Insurer will pay for any one
item or the total amount for all valuables.
Excesses Under most sections of the insurance, claims will be subject to an excess of
£50. This means you will be responsible for paying part of the claim.
Reasonable Care You are required to take all reasonable care of yourself <strong>and</strong> your
property <strong>and</strong> to act at all times as though you are not insured.
Complaints The insurance contains a procedure which you should follow if you wish to
make a complaint.
Jurisdiction The insurance will be subject to English law unless otherwise agreed.
‘Cooling Off Period’ If the insurance does not meet your requirements you may return
the documentation within 14 <strong>day</strong>s of purchase or prior to travel if this is sooner <strong>and</strong>
provided no claim has been made to obtain a refund.
If you have any doubts concerning the cover provided please contact:
The Travel Team, Crispin Speers & Partners Ltd, St. Clare House,
30-33 Minories, London, EC3N 1PE. Tel 0207 977 5700, Fax 0207 702 9276,
Email general@cspinsurance.com
TABLE FOR FOUR PROMOTION (NORTHERN BELLE)
Enjoy a 10% discount when booking a table for four passengers on the Northern Belle
<strong>day</strong> excursion departures. Travel with friends, bring the family, invite guests... <strong>and</strong> your
reservation will be guaranteed at a table for four. This promotion may not be combined
with any other discount or promotion <strong>and</strong> is subject to availability.
EXCLUSIVE CHARTERS
Charter the British Pullman or Northern Belle for your own purposes. Many companies
choose it for the launch of luxury products, or to celebrate success, or even to say ‘thank
you’. Whether it’s destination, food, itinerary or entertainment, we are yours to
comm<strong>and</strong>. Simply state your budget.
26 www.orient-express.com