Track Record 1, August to December 1999 - Public Transport Victoria

CONTENTS
Page
SECTION 1.
INTRODUCTION AND SUMMARY
1.1 Introduction by the Minister for Transport 1
1.2 Background 2
1.3 Results 2
SECTION 2.
PUNCTUALITY AND RELIABILITY
2.1 Operational performance regime 3
2.2 Punctuality 3
2.3 Reliability 4
SECTION 3.
PAYMENTS TO AND FROM FRANCHISEES
3.1 Performance incentives and penalties 7
3.2 Other payments to franchisees 7
3.3 Total payments 8
SECTION 4.
CUSTOMER SATISFACTION
4.1 Customer satisfaction surveys 9
4.2 Overall satisfaction 9
4.3 Key aspects of service quality 10
OBTAINING COPIES OF TRACK RECORD 12
FEEDBACK 13