Countywide Bee-Line ParaTransit Innovative - Westchester County ...
Countywide Bee-Line ParaTransit Innovative - Westchester County ...
Countywide Bee-Line ParaTransit Innovative - Westchester County ...
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8. Provide a staff person to accept same day trip cancellations and provide<br />
other operational information to the <strong>County</strong> and customers. This person shall<br />
be available at least one hour before the start of each service day.<br />
9. Assure that there are a sufficient number of road supervisors active and on<br />
call at all times during <strong>ParaTransit</strong> operations to properly monitor<br />
operations.<br />
9.10 Reporting of Accidents<br />
The following events are considered reportable accidents regardless of severity:<br />
• Personal injury, regardless of severity.<br />
• A motor vehicle collision when two or more vehicles are involved.<br />
• A motor vehicle accident when there is any destruction of public property.<br />
• A motor vehicle accident involving a pedestrian.<br />
Report these situations or emergencies according to the following procedures:<br />
• Before, during or after regular business hours, the vendor must<br />
immediately contact the <strong>ParaTransit</strong> Supervisor via cell phone to report<br />
any and all accidents. The contact phone number is 914-879-8526<br />
• Prepare and submit to the WCOFD within 24 hours of the accident a<br />
written report which describes the events surrounding the accident, lists<br />
the names of the passengers onboard the vehicle, identify which - if any -<br />
has been injured, estimates the cost of repair of physical damage, and<br />
includes photographs that show the damage to the vehicle.<br />
• The police report shall also be sent to OFD as soon as it is received.<br />
9.11 Reporting Incidents/Service Disruptions<br />
The following events are considered incidents and must be reported in writing to<br />
the OFD within 24 hours of their occurrence:<br />
• Any incident on board that results in physical contact, whether between two<br />
passengers or between a passenger and the driver must be reported.<br />
• Any incident where a passenger falls, whether or not injury .is reported or<br />
denied by passenger.<br />
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