Cloud : An Enterprise View

siliconindia

Cloud : An Enterprise View

Cloud : An Enterprise View

Jethin Chandran

Assistant Vice President

© 2009 VMware Inc. All rights reserved


Hexaware Overview: Key Facts

194

Active Clients served worldwide

(Sep ’11)

8,300+

Employees globally Dec ’11)

51

Million dollar clients (Sep’11)

32

Offices worldwide

308 +

$ mn revenues for FY ’11

Certifications

CMMI Level 5, ISO 9001 & ISO

27001, SAS 70 Type II, PCIDSS

© Hexaware Technologies. All rights reserved.

San Jose

Chicago

Mexico

Toronto

Boston

London

Paris

Brussels

Frankfurt

Delivery New centers Jersey in Mumbai, Chennai, Bangalore, Pune,

Atlanta

Dubai

Nagpur, Pune, Mexico, New Jersey, Frankfurt, Berkshire

Industry Recognitions

Mumbai

Pune

Bengaluru

Nagpur

Chennai

Singapore

Bangkok

Proximity Center

Delivery Center

Sales Office

• The Green Edge Award 2010 for using IT to maximize business

impact.

• Leaders category for The 2010 Global Outsourcing 100 by

IAOP

• Ranked N0: 18 in the NASSCOM’s Top 20 IT Service Providers

India (2009-2010)

• Top 100 Innovative service Provider by Global Services

• CIO 100 Ingenious Award

• Best Employers for five consecutive years (2005 – 2009)

• Ranked amongst the 500 best performing Mid-sized Companies

in India by Inc.India for outstanding ingenuity and determination

shown during the toughest of the economic times.

Sydney

Tokyo

Golden

Peacock Award

2


Our Core Competencies & Focus Areas

BFSI

Travel & Transportation

Enterprise Solutions

QATS

© Hexaware Technologies. All rights reserved.

• Core banking – Core Retail Banking, Leasing, Cards, and Payments processing

• Capital Markets - Asset Management, Reference Data, Enterprise Data Mgmt

• Insurance – Life and Non-life around Policy admin, Claims, and Analytics

• Compliance and Risk Management – Counterparty risk models, Stress testing

models, and Basel III compliance roadmap

• Core expertise in critical applications like e-ticketing, passenger reservations,

cargo handling, crew scheduling & aircraft maintenance, Bar Coded Boarding

Passes

• Expertise in IBM/UNISYS Mainframe, Open Systems and Web Technologies and

specialized skills in TPF, ALCS, TIP, USAS , MAPPER

• One stop ERP provider : Oracle, SAP, PeopleSoft, Siebel

• Alliances with Oracle-PeopleSoft, SAP

• Specialized in HRMS, Financials, CRM, Supply Chain

• Shared Services Support

• Comprehensive set of solutions – Consulting and Governance, ERP testing

accelerators, Automated and Manual testing, TCoEs, CloudTesting, OneSource

• Strategic alliance with HP , Micro Focus, IBM, Oracle, Validata and SOASTA

• HP award: “BTO Implementation Partner of the Year” in 2006, 2008 & 2009

3


Our Core Competencies & Focus Areas …..Contd

Healthcare &

Lifesciences

Business

Intelligence/Analytics

Infrastructure

Management Services

Business Process

Outsourcing

© Hexaware Technologies. All rights reserved.

• Innovative, automated solutions/services with specialization in Regulatory

Compliance (HIPAA 4010 to 5010, ICD-9 to ICD-10) and Testing

• Expertise in Pharma Analytics (Market Research Services and Managed Care

Services) and Payer Analytics

• End-to-end Integrated Claims Management services

• Rated among the top Business Intelligence Vendors in North America and off

shoring Vendors in Europe by Gartner

• Consulting, Implementation, Maintenance, Upgrade, Analytics, Integrated Data

Factory

• Accelerators , Frameworks , Processes and Templates through Innovation

• 24/7 End User Services, World Class Tier III Datacenter, Global NOC & Global SOC

dedicated to Infrastructure Services

• Expertise Spanning Entire IT Infrastructure Lifecycle

• Wholly owned BPO arm - Caliber Point Business Solutions

• Recognized as ‘Emerging global HRO leader’

• Proven processes and delivery capability in Shared Service Center Setup and

Execution, Transaction Processing for complex processes, Transition Management

4


IMS Service Offerings

End User Services

• Service Desk

• Desk side Services

• Operating System Management

• Device Management

• Messaging and Collaboration

• User Account Management

• Secure Computing

© Hexaware Technologies. All rights reserved.

Datacenter Services

• System Administration

• Database Administration

• Storage and Backup Admin

• Operations Support

• Middleware Administration

• Virtualization

• Migration Services

Network Services

• LAN Services

• WAN Services

• WLAN Services

• IPT and Voice Services

• GNOC

Cross Functional Services

• Service Level Management

• Vendor Management

• Process Consulting and

Implementation

• Tools Consulting and

Implementation

Application Administration

Services

• Service Desk

• Application / Batch Monitoring

• Application Administration

• Troubleshooting

• Reporting

Security Services

• Governance and Risk

Management

• Audit Services

• Consulting Services

• Application Security Services

• Managed Security Services –

Monitoring, Management,

VA/PT & Perimeter security

• GSOC

5


Technology Trends

Trends in 2011 Predictions in 2012

Cloud Computing Mobile Applications

Mobile Applications Media tablets

Social Communications &

Media Tablets Collaborations

Social Communications &

Collaborations Next Generation Analytics

Next generation analytics Big Data

Context Aware Computing Cloud Computing

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6


Cloud Computing is the Next Stage in IT

Mainframe

+ Centralized mgmt

+ Secure

- Limited access

- Inflexible

- Costly

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Client/Server

+ Distributed CPU

utilization

+ Added flexibility

- Complex / costly to

deploy & manage

- Not secure

- Not efficient

Web + Maximum

efficiency with

+ Simple to deploy

and manage

+ Broader access

+ Scale

Cloud

optimized

resource

utilization

+ Increased agility

with on-demand

computing

+ User-centric

7


Cloud???????

How it look ?

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Feel it ?

Good ?.....Bad ?......Ugly ?

8


What is Cloud computing?

© Hexaware Technologies. All rights reserved.

Cloud computing is a computing paradigm in

which tasks are assigned to a combination of

connections, software and services accessed

over a network. This network of servers and

connections is collectively known as "the

cloud"

Trends

• Large enterprises are building their own private clouds

Cloud computing will shift the skills needed by IT workers

• IT departments will shrink as users go directly to the cloud

for IT resources

• Concerns about information security will abate as CIOs “get”

the cloud paradigm

• Professional services will be bundled with commodity cloud

services

• SMBs (small- to medium-sized businesses), as well as large

enterprises, will be run on the cloud

Cloud-computing resources will become more customizable

• Large enterprises will become part-time cloud-computing

vendors

Cloud computing will unleash innovation

• The browser will be all the desktop software you need

Cloud computing emerging as a

good measure to counter

recession.

- Has the potential to

transform the datacenter from a

capital-intensive tailback to a

variably priced self-service

environment

9


The “5-4-3” of Cloud Computing

5 Cloud Characteristics

-Elastic resources

-IT service centric approach

-Consumption based metering

-Self-service ubiquitous network access

-Location independent resource pooling

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4 Deployment Models

-Private Cloud

- Public Cloud

-Community Cloud

-Hybrid Cloud

3 Service Offering Models

-Infrastructure as a Service (IaaS)

-Platform as a Service (PaaS)

-Software as a Service (SaaS)

10


Conventional Computing vs. Cloud Computing

Conventional

• Manually Provisioned

• Dedicated Hardware

• Fixed Capacity

• Pay for Capacity

• Capital & Operational

Expenses

• Managed via

Sysadmins

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Cloud

• Self-provisioned

• Shared Hardware

• Elastic Capacity

• Pay for Use

• Operational Expenses

• Managed via APIs

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Benefits: Applicable to a wide range of applications

Cloud applications

� Hosted office applications like e-mail etc

� Hosted EAS

Application portability

Cloud computing is changing the way IT resources are utilized

� Users want the ability to access infrastructure resource pools how and when they choose

� Employees can access information wherever they are, rather than having to remain at

their desks

Cost Savings

� Corporate servers are estimated to run at only 15 percent capacity. Pay-per-use IaaS

services can reduce or eliminate these investments as well as the cost of maintaining

them

Agility

� By using IaaS services, enterprises can scale up or scale down on an as-needed basis

and pay only for what they use

Focus

� IT departments can spend less time on deployment and maintenance and instead focus

on more strategic initiatives that will have top and bottom line impacts.

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12


Motivation: Let’s build a cloud

• Drivers

• Evaluate feasibility of consolidating unused and under utilised servers to create

a cloud .

• Can we save on labs space, power , procurement ?

• Are public clouds cheaper than external clouds ?

• What kind of work loads can we provision on the cloud ?

• Can we reduce server sprawl ?

• Can we reduce TCO of infrastructure for projects by increasing flexibility

Enterprise Cloud Requirements

– Reuse existing servers, old servers and/or desktops

– Stop procurement of physical servers for teams and provision logical

servers

– Setup a cloud for compute and application infrastructure

– Centralized management tool for provisioning and management of

compute infrastructure

– Support for multiple types of virtualization software

– Employee self-service portal for on-demand provisioning reducing process

overheads

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13


Impact

Operations

• Focus shifts to Service Delivery to Business from Infra Management.

• process changes in procurement , capacity planning , help desk etc.

• Procurement process should understand workload requirements and be able to spec the

right processor + disk + ram + network combination.

• Change in procurement model from CAPEX to OPEX requires creation of reverse charge

back model, based on usage.

• Current management vendors only manage equipment with SLA. Process has to be

created to deliver services with SLA to business.

Management

Cloud brings in management complexity (security, performance , backup, DR,

compliance).

Cloud management requires a perspective of service delivery.

• Delivering only infra as a service is not relevant in the enterprise, business expects

software appliances , data spaces , security policies to be setup and delivered as a

service.

• IT Management tools need integration with clouds for management.

• Capacity management. Under utilized clouds are expensive on power , cooling ,

and management.

• Reliability and recovery from failure is complex and time consuming.

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• .

14


Benefits

� Productivity Improvement

�Rapid and on-demand provision of compute infrastructure

�Software Infrastructure templates available with effective license management

�Over provisioning and increased utilisation.

�Easy access to computing is a enabler for innovation.

� Cost optimization

�Allocation of logical servers and no physical server

�No capital lock-in per individual project

�No lab-space, network equipment, computers per project

�Resource allocation possible in smaller durations (1 week or 1 month, …)

� Energy Quotient

�Lower cost of power per server allocated.

�Reduced energy demand from higher utilization

�Load relocation and unused server hibernation (policy based)

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15


Typical Issues

• Bandwidth issues require enterprise wide analysis

• Users tend to ask for more virtual servers than required

• Many virtual servers assigned are unused

• VM’s can be migrated from one cloud to another and could

be a security concern

• Users do not manage data and application images.

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16


Key Challenges

• Financial

– CAPEX Intensive

– Expensive Management

Tools

– Evolving Technologies and

Architecture

• Security

– Identity Management

– Privacy Laws

– Multi-Tenancy

© Hexaware Technologies. All rights reserved.

• Architecture

– Model

– Interoperability

– Design parameters

and SLA

• Seamless Experience

– Process

– Support

– Technology

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Final Thoughts

• Ensure Buy-in from all Stake holders

• Envisage end user experience

• Have futuristic View

• As always, any project/solution has to be specific, measurable,

achievable, realistic & time bound

• Cost Vs Business Needs

• Process Re-Engineering

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18


Thank You

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