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deployable communications SYSTEM<br />
<strong>For</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong>
<strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> provide<br />
garrison level communications and IT services in the field
Packaged Systems<br />
A simpler approach to C4ISR systems procurement<br />
Whether deployed in combat situations or for<br />
humanitarian relief efforts, today’s military forces<br />
need reliable access to information technology and<br />
communications services. These services need to scale with the<br />
size of the force and scope of its mission.<br />
Procuring a complex C4ISR* system is usually no easy matter. Too<br />
often customers spend substantial time and resources, only to<br />
find themselves behind schedule and over budget with a system<br />
that does not meet their requirements. <strong>Harris</strong> Corporation’s new,<br />
simplified approach to C4ISR systems procurement uses preengineered<br />
system configurations that provide fast, cost-effective<br />
solutions to today’s most critical operational needs, such as<br />
deployable and configurable operations centers.<br />
Instead of designing a unique system for every customer, <strong>Harris</strong><br />
has developed a comprehensive family of preconfigured systems.<br />
Each system is fully integrated and includes all equipment, cables,<br />
software, and manuals, with training and installation available.<br />
Every system has undergone extensive testing and can be relied<br />
upon to meet its objectives.<br />
This executive summary describes the <strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong><br />
<strong>Centers</strong> and outlines the advantages of our packaged C4ISR<br />
systems:<br />
l Low Risk – Field proven and comprehensively tested systems<br />
provide existing, cost-effective solutions<br />
l Fast Delivery – Complete systems can be delivered in a matter<br />
of months to meet urgent operational needs<br />
l Simplified Procurement – Systems can be purchased as off-theshelf<br />
items, eliminating long system definition and development<br />
phases<br />
l Phased Implementation – Packaged systems form building<br />
blocks that enable the incremental acquisition of capability<br />
l Flexibility – Packaged systems are readily customized and can<br />
be integrated by in-country partners<br />
All this from <strong>Harris</strong>, a company with over 50 years of large-scale<br />
international communications systems experience, the most<br />
comprehensive range of tactical communications products, and<br />
world-class systems engineering and integration capabilities.<br />
*C4ISR = Command, Control, <strong>Communications</strong>, Computers,<br />
Intelligence, Surveillance, and Reconnaissance<br />
Contact <strong>Harris</strong> now to discuss your C4ISR systems needs:<br />
www.harris.com/systems<br />
1
THE OPERATIONAL challenge<br />
Providing IT and communications services for the<br />
command and control of deployed forces<br />
To provide proper command and control of their deployed<br />
forces, commanders need facilities where the staff can<br />
collaborate to plan and execute their missions. To be<br />
effective, the commander and his staff need to be able to:<br />
l Review intelligence and logistics data<br />
l Maintain situational awareness of friendly and threat forces<br />
l Develop plans in a collaborative environment<br />
l Access information available at higher echelons<br />
l Transfer plans, situational awareness data, and intelligence<br />
data up-echelon<br />
l Disseminate orders down-echelon<br />
These capabilities are required at all levels of the battlefield and<br />
are also generally applicable to management centers for medical,<br />
border security, port management, and similar applications. A<br />
properly designed and equipped operations center could be<br />
deployed in support of wartime missions as well as peacekeeping<br />
and humanitarian relief efforts.<br />
To provide the desired capability, an operations center will<br />
typically require:<br />
l Access to secure communications networks<br />
l Network technology products such as switches and routers<br />
l Servers to host email, web access, word processing and spread<br />
sheet productivity tools, database storage applications, etc.<br />
l Firewall and anti-virus software<br />
l Collaboration space both physical (desks, whiteboards,<br />
common displays) and virtual, such as common folders and<br />
network access sites<br />
l Access to the Internet and restricted (military, police,<br />
government) websites outside of the secure communications<br />
networks<br />
While sharing essential functionality, the complement of<br />
equipment required at each echelon may be different. If properly<br />
designed, however, these operations centers will differ mainly<br />
in the quantity of the types of equipment provided, rather than<br />
requiring a different mix of equipment.<br />
<strong>Harris</strong>’ <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> provide these capabilities<br />
and functionality within a modular architecture that maximizes<br />
commonality. The equipment sets have been sized to support<br />
brigade, battalion, and company-sized deployments.<br />
This commonality of equipment will significantly reduce the<br />
lifecycle costs of procuring, fielding, and maintaining these<br />
systems. Lifecycle costs are minimized due to:<br />
l Reduced initial procurement costs due to economies of scale<br />
l Common training material development for operation and<br />
maintenance personnel<br />
l Reduced training costs since soldiers familiar with one echelon<br />
will not need to be re-trained when assigned to a different TOC<br />
l Reduced maintenance costs due to use of common spares
<strong>Harris</strong> TOCs provide capabilities<br />
for both virtual and face-to-face<br />
collaboration<br />
The <strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> provide deployed forces<br />
with the same capabilities in the field that they are accustomed to<br />
using in garrison. Microsoft Office software is available for word<br />
processing, spreadsheets, and database access. Email is supported<br />
through Microsoft Outlook and Exchange servers. Customerspecific<br />
applications can be hosted on the servers.<br />
Access to the public Internet and other non-secure sites is<br />
available in a manner that protects secure data and hardware.<br />
The command team can seamlessly transition from a peacetime,<br />
garrison-based posture to a deployed tactical position without<br />
compromising its ability to plan and execute assigned missions.<br />
The <strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> provide<br />
commanders:<br />
l Garrison Capability in the Field – Familiar collaboration<br />
and data access capabilities that are utilized in garrison are<br />
available in the field<br />
l Modular Building Blocks – Preconfigured equipment sets<br />
provide the appropriately sized operations center for mobile<br />
forces engaged in maneuver warfare or peacekeeping and<br />
disaster relief missions<br />
l Enhanced Command and Control – Commanders and staff<br />
at all levels have the information they need to accurately plan,<br />
task, and disseminate information and orders<br />
l Standard Operational Capability – Commanders and staff<br />
at every level are able to efficiently operate due to a common<br />
set of capabilities and interfaces<br />
l Available Capability – These systems can typically be<br />
shipped within four months<br />
3
solution overview<br />
Supporting the planning and C2 needs of<br />
commanders at every echelon<br />
The <strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> (TOCs) provide<br />
commanders at every level with the tools they need to plan and<br />
execute both wartime and peacekeeping missions. <strong>Harris</strong> has<br />
identified ten major building blocks for operations centers,<br />
which include:<br />
l Strategic radio links for high bandwidth reachback<br />
l <strong>Tactical</strong> radio links for receiving and distributing C2<br />
l IP-based telephony system<br />
l User terminals<br />
l Servers for applications and data storage<br />
l Information Technology networks<br />
l Displays<br />
l Power supplies including generators<br />
l Container (shelter, tent, ISO container, etc.)<br />
l Accessories such as printers and scanners<br />
There are two additional capabilities that can be provided by <strong>Harris</strong>.<br />
These are physical security equipment (gates, fences, scanners, and<br />
sensors) and an external encryptor for any strategic links that may<br />
not have sufficient communications security or that require sovereign<br />
encryption.<br />
Each operations center includes two major architectural blocks: a<br />
<strong>Communications</strong> Module (CM) and a Command Center Module<br />
(CCM). The <strong>Communications</strong> Module provides voice and data<br />
communications services via tactical radios (HF through UHF), local<br />
or wide area networks, and high capacity line-of-sight radios.<br />
The Command Center Module provides infrastructure services;<br />
command and control (C2) services including situational awareness,<br />
telephony, and video teleconferencing (VTC) for the operations<br />
center staff; and system configuration management and monitoring<br />
capabilities. Infrastructure services include:<br />
l File sharing and backup<br />
l Printing/Fax/Copying<br />
l Email and messaging services<br />
l Security and antivirus applications<br />
l Active directory<br />
l Database and database backup<br />
l Virtualization<br />
l Web collaboration<br />
l Uninterrupted power supply for critical elements<br />
Depending on the size and mission of the TOC, these two modules<br />
can be subdivided into Mission Secure and Mission Non-Secure<br />
submodules. The Mission Non-Secure <strong>Communications</strong> and<br />
Command Center Modules provide public Internet and infrastructure<br />
access through strategic communications capabilities such as satellite<br />
or microwave radios that provide long-range communications<br />
backhaul. The Mission Secure <strong>Communications</strong> module contains<br />
<strong>Harris</strong> tactical radios for integration into deployed tactical networks.<br />
Both the Secure and Non-Secure Command Center Modules contain<br />
similar equipment, differing mainly in the number of users and<br />
applications that are supported.
MISSION NON-SECURE<br />
COMMUNICATIONS MODULE<br />
MISSION SECURE<br />
COMMUNICATIONS MODULE<br />
SATCOM<br />
VSAT<br />
<strong>RF</strong>-5800 (qty 2)<br />
HF CNR<br />
IP CRYPTO<br />
<strong>RF</strong>-6010<br />
HCLOS<br />
ANW2<br />
<strong>RF</strong>-7800M (qty 3)<br />
<strong>RF</strong>-7800W (qty 2)<br />
Router<br />
Router<br />
VHF CNR<br />
<strong>RF</strong>-7800V (qty 3)<br />
HCLOS<br />
<strong>RF</strong>-7800W<br />
MISSION NON-SECURE<br />
COMMAND CENTER MODULE<br />
Firewalls<br />
MISSION SECURE<br />
COMMAND CENTER MODULE<br />
Type 1 Server<br />
Type 2<br />
Server<br />
(qty 3)<br />
Auto Loader<br />
Type 2<br />
Servers<br />
Security<br />
Appliances<br />
Routers<br />
Hard Drive<br />
Array<br />
Fiber<br />
Switch<br />
Type 2 Server<br />
(qty 2)<br />
Auto Loader<br />
Switches<br />
(qty 6)<br />
(qty 12)<br />
(qty 3)<br />
(qty 6)<br />
(qty 12)<br />
The “heavy” TOC includes the optional Mission Non-Secure modules<br />
typically required by a brigade<br />
5
low-risk solution<br />
The <strong>Tactical</strong> <strong>Operations</strong> Center equipment<br />
is ready for delivery<br />
The Heavy TOC is sized to support the operations of a large<br />
maneuver unit such as a brigade. It includes both the<br />
Mission Secure and the Mission Non-Secure Modules which<br />
provide access to both the tactical network and available public<br />
and private networks such as the national telephone system, the<br />
Internet, or military applications and data that may be available<br />
only through strategic communications networks.<br />
On the modern battlefield, company and battalion level forces can<br />
move up to eight times a day. Therefore, the Light and Medium<br />
TOCs must be portable and easy to deploy. These TOCs include<br />
only the secure modules (MS-CM and MS-CCM). An optional<br />
Mission Non-Secure Command Center Module (MN-CCM) is<br />
available if mission needs dictate public infrastructure access for<br />
the Light or Medium TOC.<br />
The systems are delivered with a self-contained trailer called the<br />
Integrated Facilities Module or IFM. The IFM trailer contains a<br />
permanently mounted generator and environmental control unit,<br />
and provides storage space for the tent and tables.<br />
The Mission Non-Secure Command Center Module includes<br />
servers, routers, switches, laptops, and displays that are physically<br />
separate from the equipment supporting the Mission Secure<br />
modules. Strategic communications capabilities are deployed from<br />
the Mission Non-Secure <strong>Communications</strong> Module. A customerfurnished<br />
IP encryptor can be utilized to connect the Secure and<br />
Non-Secure Modules to allow personnel on the secure side access<br />
to long-range, strategic communications backhaul.<br />
All TOCs are delivered with the following Mission Secure<br />
<strong>Communications</strong> and Command Center Module capabilities:<br />
l HF, VHF and Multiband <strong>Harris</strong> tactical radios<br />
l One or more <strong>Harris</strong> High Capacity Line-of-Sight radios<br />
l Servers, routers and switches<br />
l Laptops and displays<br />
l One or more Integrated Facilities Modules<br />
l IP-based telephony system supporting Voice-Over-IP<br />
The <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> use standard external interfaces<br />
to support integration with existing national assets such as public<br />
telephone networks. <strong>Harris</strong> has more than 50 years experience<br />
developing custom system solutions, and can readily adapt the<br />
TOC system design to customer-specific requirements.
Order<br />
Received<br />
Equipment<br />
Procurement<br />
60 days<br />
Kit<br />
Integration<br />
15 days<br />
Acceptance<br />
Testing<br />
15 days<br />
Optional Installation<br />
in Trailer or Vehicle<br />
5 days<br />
Training<br />
5 days<br />
Delivery<br />
Complete<br />
1 2 3 MONTHS<br />
4<br />
Shipping<br />
10 days<br />
Site<br />
Acceptance<br />
Testing<br />
10 days<br />
Order<br />
Received<br />
Equipment<br />
Procurement<br />
70 days Kit<br />
Integration<br />
15 days<br />
Acceptance<br />
Testing<br />
15 days<br />
Training<br />
10 days<br />
1 2 3<br />
4<br />
MONTHS<br />
Typical Four-Month Delivery Schedule<br />
Delivery<br />
Complete<br />
Shipping<br />
10 days<br />
Site<br />
Acceptance<br />
Testing<br />
5 days<br />
Low-Risk System Characteristics:<br />
l Pre-engineered system implementation<br />
l Integration risks are eliminated<br />
l Standard interfaces and protocols ease incorporation of future enhancements<br />
l Leverages the combat-proven <strong>Harris</strong> Falcon III ® radio technology<br />
l Expandable, with ability to add features and equipment<br />
7
system description<br />
Modular and transportable, the <strong>Harris</strong> TOCs<br />
are easily customized for the mission<br />
The equipment for the Light, Medium, and Heavy TOCs is<br />
provided in stackable transit case (T-case) configurations,<br />
rather than in permanently mounted racks. This allows<br />
exceptional deployment flexibility, since T-cases are easily deployed<br />
into a tent, airlifted, or transported in a shelter or vehicle.<br />
Equipment is efficiently managed via one- or two-man lift, instead<br />
of the forklift which can be required with racks. Perhaps most<br />
importantly, the equipment is not tied to a particular vehicle or<br />
shelter which could be sidelined with maintenance issues, so the<br />
TOC capability is always available.<br />
Command Center Modules<br />
The Command Center Modules provide infrastructure services;<br />
command and control (C2) services including situational<br />
awareness, telephony and video teleconferencing (VTC) for the<br />
operations center staff; and system configuration management<br />
and monitoring capabilities. They connect to the communications<br />
modules via security appliances, allowing the use of VPN and<br />
protecting the CCM with a firewall and spam filter.<br />
<strong>Communications</strong> Modules<br />
The Mission Secure <strong>Communications</strong> Module (MS-CM) contains<br />
tactical communications equipment including HF combat net<br />
radios, UHF/VHF advanced waveform radios, and VHF CNR radios.<br />
A <strong>Harris</strong> <strong>Tactical</strong> Hub is included for telephony operation of the<br />
radios. The Mission Non-Secure <strong>Communications</strong> Module (MN-<br />
CM) provides unclassified Internet and public infrastructure access.<br />
The separation of strategic communications assets and tactical<br />
radios is made possible by a customer-supplied IP encryptor.<br />
29 feet<br />
T-Case<br />
T-Case<br />
18 feet<br />
T-Case<br />
In addition to the equipment listed at right, each shelter is delivered with an Integrated Facilities Module (IFM) trailer with a permanent generator<br />
and environmental control unit
<strong>RF</strong>-7600P-DC301/311/321 <strong>Tactical</strong> <strong>Operations</strong> Center Equipment<br />
<strong>Communications</strong> Modules<br />
MISSION SECURE<br />
EQUIPMENT<br />
LIGHT<br />
DC301<br />
MEDIUM<br />
DC311<br />
HEAVY<br />
DC321<br />
CAPABILITY<br />
<strong>RF</strong>-5800H HF 1 2 2 Long-range voice, chat<br />
<strong>RF</strong>-7800V VHF 1 2 4 Voice comms with local units, security forces<br />
<strong>RF</strong>-7800M MBNR 1 2 3 Networked data comms with local units<br />
<strong>RF</strong>-7800W HCLOS 1 1 1 Long-range, high bandwidth connections with adjacent and higher echelons<br />
<strong>RF</strong>-6010 1 1 1 Provides gateway between standard voice and data formats and <strong>Harris</strong> radios.<br />
Router 1 1 1 Provides routing functions between networks<br />
MISSION<br />
non-SECURE<br />
EQUIPMENT<br />
LIGHT<br />
DC301<br />
MEDIUM<br />
DC311<br />
HEAVY<br />
DC321<br />
CAPABILITY<br />
SATELLITE OPT OPT OPT BLOS medium capacity backhaul<br />
<strong>RF</strong>-7800W HCLOS OPT 1 2 Long-range, high bandwidth connections with adjacent and higher echelons<br />
Router 1 1 1 Provides routing functions between non-secure networks<br />
Command Center Modules<br />
MISSION SECURE<br />
EQUIPMENT<br />
LIGHT<br />
DC301<br />
MEDIUM<br />
DC311<br />
HEAVY<br />
DC321<br />
CAPABILITY<br />
IT Security Appliance 1 1 1 Provides VPN, firewall, and spam filter functions<br />
Router w/telephony 1 1 1 Provides routing functions between networks<br />
Switch w/ PoE 1 1 1 Provides multi-user access to shared resources<br />
Physical servers 3 4 4 Mix of light, medium, and heavy-duty servers able to support<br />
1 to 4 virtual environments each<br />
Rugged laptops 6 12 24<br />
VoIP telephones 6 12 24<br />
IP video phone 1 1 1 Provides video teleconferencing<br />
Backup systems 0 1 1 Restores programs and data<br />
Uninterrupted<br />
2 4 4 Provides 20 minutes of backup power to key hardware<br />
power supplies<br />
Large screen<br />
1 4<br />
displays<br />
Smartboard 0 1 1<br />
Printer/scanner/fax 1 1 3 All-in-one devices<br />
MISSION non-SECURE<br />
EQUIPMENT<br />
IT Security Appliance, Router w/<br />
telephony and Switch w/PoE<br />
OPTIONS<br />
DC301 & DC311<br />
HEAVY<br />
DC321<br />
CAPABILITY<br />
1 ea 1 ea Provides VPN, firewall, and spam filter; routing between networks; and user<br />
access to shared resources<br />
Physical servers 2 4 Mix of light, medium, and heavy-duty servers able to support<br />
1 to 4 virtual environments each<br />
Ruggd laptops and VoIP telephones 6 ea 12 ea<br />
Backup systems 0 2 Restores programs and data<br />
Uninterrupted power supplies 1 3 Provides 20 minutes of backup power to key hardware<br />
Large screen displays 0 1<br />
Printer/scanner/fax 1 1 All-in-one devices<br />
9
ENABLING TECHNOLOGIES<br />
Based on our highly capable family of wideband data<br />
radios and advanced capabilities from our partners<br />
Multiband Networking Radio<br />
The <strong>RF</strong>-7800M enables the high-speed flow of real-time battlefield<br />
situational awareness information and multiple video streams<br />
across a secure, mobile tactical wireless network. In a command<br />
and control context, this radio provides the critical connection<br />
between squad level forces and up-echelon command platforms.<br />
This means that deployed forces can communicate high-value<br />
information including intelligence data and logistics with<br />
superior speed and accuracy. The increased flow and timeliness<br />
of operational information and intelligence data from the field<br />
supports faster, more informed decisions.<br />
The Adaptive Networking Wideband Waveform (ANW2) is the<br />
Mobile, Ad Hoc Networking (MANET) waveform that is run on the<br />
<strong>RF</strong>-7800M radio to provide continuous connectivity. This nextgeneration<br />
waveform enables self-forming, self-healing, IP-based,<br />
wideband networks that meet the unique communications needs<br />
of the battlefield. ANW2 employs a physical layer modem coupled<br />
with industry-proven network techniques to provide unsurpassed<br />
connectivity in challenging combat scenarios. These technologies<br />
dynamically adapt to allow voice and data transmission “around<br />
corners” to provide soldiers with the most accurate common<br />
operational picture of the immediate battle space.<br />
High Capacity Line-of-Sight Radio<br />
The <strong>Harris</strong> <strong>RF</strong>-7800W High Capacity Line of Sight (HCLOS) radio<br />
is a new generation microwave radio. Its small size and weight<br />
(2.5 kg / 5.5 lbs) make it ideal for tactical deployments to the<br />
company level, where traditional, heavy microwave and relay<br />
systems have been too cumbersome to be useful. The <strong>RF</strong>-7800W<br />
is a truly IP-based platform, allowing any IP application to utilize<br />
its broadband speed and connectivity. Its open architecture allows<br />
users to easily switch from point-to-point (PTP) or point-tomultipoint<br />
(PMP) deployments with minor configuration changes.<br />
Extending Internet service and broadband connectivity to the<br />
company level enables forward commanders to make better<br />
tactical decisions. It allows them to access the information they<br />
need—when they need it.<br />
<strong>Harris</strong> 1.3m Seeker Tri-Band VSAT<br />
The <strong>Harris</strong> 1.3m Seeker Tri-Band VSAT terminal provides several<br />
operational and economic advantages over its competition,<br />
enabling flyaway capabilities and remote operations. With the<br />
entire terminal packaged in a single transit case that can be<br />
checked as airline baggage, the unit supports one-person setup<br />
and operation. The rugged, low-power equipment operates quietly,<br />
without fans.<br />
Seeker also offers value in its low cost of ownership. Its larger<br />
aperture size reduces the need for ESD spreading to conserve<br />
transponder bandwidth and power, and an auto-acquire wizard<br />
reduces hardware costs. Designed as part of a family of terminals,<br />
many of its components are interchangeable with other antennas<br />
in the <strong>Harris</strong> family, providing scalability and flexibility.
FEATURES<br />
Benefits<br />
Multiband Networking Radio <strong>RF</strong>-7800M<br />
High-Speed Waveform<br />
Ad Hoc Networking<br />
Simultaneous Voice and Data<br />
High Capacity Line-of-Sight (HCLOS) Radio <strong>RF</strong>-7800W<br />
NATO Band IV Frequency<br />
Operation<br />
Two Configurable<br />
Operating Modes<br />
High Data Rates<br />
Spectrum Flexibilty<br />
1.3m Seeker Tri-Band VSAT<br />
Compact Design and Packaging<br />
Provides the necessary bandwidth for transmitting multiple video<br />
streams to the next echelon<br />
Keeps mobile nodes connected to the network to expand the<br />
deployed range; eliminates the need for extensive preplanning of<br />
networks before a mission<br />
Allows real-time discussion of information contained in the<br />
transmitted video or other data transmission<br />
Allows for NATO and Public Safety interoperability by supporting the<br />
full NATO Band IV (4.4 – 5.0 GHz)<br />
Implements both point-to-point (PTP) and point-to-multipoint (PMP)<br />
modes of operation<br />
Supports high data rate applications such as video transfer by<br />
enabling up to 90 Mbps (PTP) and 45 Mbps (PMP) aggregate,<br />
on-air data rates<br />
Flexible frequency and spectrum management including channel<br />
bandwidths of 5, 10, 20, and 40 MHz (PTP only) with a channel step<br />
size of 1 MHz<br />
Provides a single-band terminal in one T-case, for easy portability<br />
Support for X-, Ku-, and<br />
Ka-Bands<br />
One-Person Setup<br />
Center-Fed Antenna<br />
Modem Interoperability<br />
Provides deployment flexibility for different geographic locations<br />
around the world<br />
Terminal can be up and running with backhaul capability in under<br />
10 minutes, without tools<br />
Enables simple frequency/feed swap as well as superior wind stability<br />
and satellite tracking performance<br />
Choose between integrated iDirect Evolution ® or custom ruggedized<br />
LinkWay ® modems, or use any external modem<br />
11
service offering<br />
After-sales service supports<br />
mission-critical systems worldwide<br />
<strong>Harris</strong> has earned a worldwide reputation as the low-risk<br />
vendor of choice for tactical radios and systems, with 99<br />
percent of our international program customers reporting<br />
that <strong>Harris</strong> meets or exceeds their expectations. Our responsive<br />
program management team and customer service organization<br />
will deliver and support a highly capable communications system.<br />
An agile manufacturing process enables <strong>Harris</strong> to modify<br />
production to meet customer demands. With one of the highestvolume<br />
defense communications manufacturing facilities in the<br />
world, we have the commitment and capability to deliver on<br />
our promises.<br />
Unlike many other companies, <strong>Harris</strong> has “boots on the ground”<br />
experience, supporting our products from initial fielding to<br />
obsolescence. In fact, we are currently servicing systems that have<br />
been deployed for more than 20 years, underscoring our absolute<br />
commitment to customer satisfaction. Our customers rate <strong>Harris</strong><br />
an average of two times higher than our nearest competitor.<br />
As a proven provider of advanced radio, sensor, and integrated<br />
systems to customers in over 120 countries, <strong>Harris</strong> has extensive<br />
experience in providing logistics and sustainment support<br />
throughout the world. We have developed highly successful<br />
processes for fielding, maintaining, supporting, repairing, and<br />
upgrading our equipment, no matter where it is deployed.<br />
Many of our product and technical service representatives have<br />
prior military experience, and establish a close, personal bond with<br />
our customers. Our comprehensive service offering includes classic<br />
telephone and email support as well as web-based services. The<br />
<strong>Harris</strong> Premier website (https://premier.harris.com/) provides<br />
customized access to:<br />
l Computer-based training courses and manuals<br />
l Frequently asked questions<br />
l Application notes<br />
l Purchase of accessories and ancillaries<br />
Customers also can use the website to:<br />
l Download and track software upgrades<br />
l Receive warranty and maintenance support, including RMA<br />
numbers and returned goods status<br />
System training is another important consideration. <strong>Harris</strong> trains<br />
approximately 5,000 students per year on the installation,<br />
operation, and maintenance of its equipment and systems. This<br />
process occurs in our company classrooms, at customer locations,<br />
and in the field. Our students (our customers) consistently rate the<br />
training they receive as meeting or exceeding their expectations.
The <strong>Harris</strong> <strong>Tactical</strong> <strong>Operations</strong> <strong>Centers</strong> provide<br />
economic benefits throughout their entire<br />
life cycle:<br />
Low Risk – Our customer knowledge, program management,<br />
technical expertise, and world-class customer support serve to<br />
reduce fielding risk.<br />
High Performance – The open architecture design capitalizes<br />
on technology refresh of components, maximizing the value of<br />
customers’ investments over an extended time period.<br />
System Sustainment and Supportability – Sustainment issues<br />
are reduced by the use of rugged military equipment (with existing<br />
training and ILS packages) and the availability of <strong>Harris</strong> field<br />
service representatives.<br />
Life-cycle costs are reduced by:<br />
l Use of common equipment and software applications<br />
l 24/7 support capabilities<br />
l Available in-country training and training material<br />
l Common equipment interfaces and programming<br />
l Availability of installation and maintenance by in-country<br />
partners<br />
l Availability of extended warranties beyond the standard<br />
12 months<br />
l Low-cost upgrade paths<br />
13
proven performance<br />
<strong>Harris</strong> <strong>RF</strong>CD supplies tactical and public safety radio<br />
products in over 120 countries worldwide<br />
Millions of people and hundreds of government agencies<br />
throughout the world rely on assured communications ®<br />
solutions from <strong>Harris</strong> to deliver critical information to the<br />
right place at the right time. They know there is too much riding<br />
on the outcome to risk anything less. What sets <strong>Harris</strong> apart is our<br />
depth of expertise, breadth of experience, and focus on providing<br />
the most advanced products, systems, and services that meet or<br />
exceed the requirements of our customers.<br />
<strong>Harris</strong> is one of the only companies in the world specializing in<br />
advanced technology for capturing, aggregating, distributing,<br />
and analyzing the full range of wireless communications including<br />
voice, data, video, and imaging. We use this unique capability<br />
to provide systems and networks for customers in defense,<br />
intelligence, government, public safety, healthcare, broadcast,<br />
and energy markets.<br />
<strong>Harris</strong> <strong>RF</strong> <strong>Communications</strong> Division (<strong>RF</strong>CD) is the leading supplier<br />
of tactical, secure voice and data communications products,<br />
systems, and networks to military, government, and commercial<br />
organizations worldwide. More than 50 years of international<br />
experience is leveraged into the design and deployment of<br />
<strong>Harris</strong> <strong>RF</strong>CD’s packaged C4ISR system solutions.<br />
The <strong>Tactical</strong> <strong>Operations</strong> Center System is one more example of<br />
<strong>Harris</strong> responding to the needs of its customers.<br />
<strong>Harris</strong> has internationally<br />
acclaimed products which<br />
have left everyone else in<br />
the dust. l International Customer<br />
I firmly believe that <strong>Harris</strong> <strong>RF</strong><br />
<strong>Communications</strong> really listens<br />
to their customer base and lives<br />
by the creed: the customer is<br />
king. I truly feel that sense of<br />
partnership with <strong>Harris</strong>, and<br />
I’ve been dealing with <strong>Harris</strong><br />
for years now. l NATO Staff Member
Always connected. Never alone.<br />
Corporate Headquarters<br />
<strong>RF</strong>CD Headquarters and Manufacturing<br />
<strong>RF</strong>CD Hubs<br />
<strong>RF</strong>CD Offices<br />
<strong>RF</strong>CD Partners<br />
<strong>Tactical</strong> Customers<br />
Public Safety Customers<br />
<strong>Tactical</strong> and Public Safety Customers<br />
Our proven solutions provide:<br />
l Voice, data, and video where it’s needed, when it’s needed<br />
l Cost effectiveness throughout the life cycle of the system<br />
• No long, costly development cycle<br />
• Unsurpassed in-country support during and after delivery<br />
l Scalability and growth options<br />
l Configurable solution sets<br />
l On-time delivery of quality systems<br />
15
the harris difference<br />
As your partner, <strong>Harris</strong> is committed to your success<br />
<strong>Harris</strong> Corporation welcomes the opportunity to discuss the<br />
<strong>Tactical</strong> <strong>Operations</strong> Center System in more detail, and how<br />
it can be applied to your missions and applications.<br />
We believe that our packaged systems provide a significant value<br />
to you, our customer, in the following ways:<br />
l The systems are available now, eliminating long and expensive<br />
development and procurement cycles<br />
l The use of the latest wideband Falcon III ® tactical radios<br />
supports new operational capabilities that have not been<br />
previously possible<br />
l Falcon III software-defined radio technology uses open<br />
architectures and standard interfaces, allowing the system to<br />
incorporate new capabilities and stave off obsolescence<br />
l Pre-engineered system designs emphasize commonality of<br />
equipment and resources to reduce life-cycle sustainment costs<br />
such as training, sparing, and maintenance<br />
l Our systems engineers and in-country partners can readily<br />
customize the solution, as required<br />
l The systems are supported by our world-class customer service<br />
organization that operates in every part of the world and is<br />
second to none<br />
With approximately $6 billion (USD) in annual revenue, <strong>Harris</strong><br />
is an international communications and information technology<br />
company serving government and commercial markets worldwide.<br />
We are confident that our packaged C4ISR system solutions<br />
represent the best value with the lowest schedule, cost, and<br />
technical risks for meeting your complex operational challenges.<br />
Our solutions leverage:<br />
l Falcon III wideband radio technology<br />
l Open standards and interfaces<br />
l Focused program teams<br />
l Over 50 years experience providing state-of-the-art military<br />
systems<br />
l Product service teams that deploy to our customer<br />
l Nearly 7,000 engineers and scientists throughout the<br />
corporation
Delivering IT and communications<br />
services to the tactical edge<br />
17
<strong>RF</strong> <strong>Communications</strong> Division | 1680 University Avenue | Rochester, NY USA 14610<br />
www.harris.com | 1-800-4-HARRIS | Telephone 585-244-5830<br />
This information was approved for publishing per the ITAR as “Basic Marketing Information of Defense Articles” or per the EAR as “Advertising Printed Matter.”<br />
Specifications are subject to change without notice. © 2012 <strong>Harris</strong> Corporation 05/12 ES-122