Office of Treasury Technology
Guide to Services
TABLE OF CONTENTS
MISSION AND GOALS............................................................................................................................................. 2
GUIDE TO SERVICES.............................................................................................................................................. 3
PURPOSE................................................................................................................................................................... 3
INTRODUCTION ........................................................................................................................................................ 3
THE OFFICE OF TREASURY TECHNOLOGY ORGANIZATION CHART.......................................................................... 4
HOW TO OBTAIN OUR SERVICES...................................................................................................................... 5
CUSTOMER RELATIONSHIP MANAGERS..................................................................................................................... 5
OTT SERVICE REQUESTS .......................................................................................................................................... 5
THE OTT HELP DESK .............................................................................................................................................. 5
THE TNET INTRANET SITE AND INFORMATION TECHNOLOGY FORMS .................................................................... 5
AN OVERVIEW OF OUR ORGANIZATION’S UNITS....................................................................................... 6
INTERDEPARTMENTAL SECURITY.............................................................................................................................. 6
MANAGEMENT AND SUPPORT SERVICES ................................................................................................................... 7
TECHNOLOGY SERVICES........................................................................................................................................... 8
Imaging Services ....................................................................................................................................................... 8
Application Development ........................................................................................................................................... 9
Operations ............................................................................................................................................................ 10
LAN & E-mail Services.................................................................................................................................................... 10
Systems Support Services ................................................................................................................................................. 11
Network Services ............................................................................................................................................................. 12
Desktop Services.............................................................................................................................................................. 13
Help Desk Coverage ........................................................................................................................................................ 13
Desktop Staging, Installation, and Relocation ................................................................................................................... 13
Desktop Support.............................................................................................................................................................. 13
CUSTOMER RELATIONSHIP MANAGEMENT ............................................................................................................. 15
INFORMATION MANAGEMENT AND TECHNOLOGY PLANNING............................................................................... 16
Security Management .............................................................................................................................................. 16
Research and Development ....................................................................................................................................... 16
Disaster Recovery Planning ...................................................................................................................................... 17
Business Continuity Planning ................................................................................................................................... 17
Strategic Planning................................................................................................................................................... 17
Advisory Services.................................................................................................................................................... 18
SPECIAL PROJECTS .............................................................................................................................................. 19
SPECIAL PROJECTS .................................................................................................................................................. 19
APPENDIX A ........................................................................................................................................................... 22
APPENDIX B ........................................................................................................................................................... 24
APPLICATION DEVELOPMENT UNIT ....................................................................................................................... 24
IMAGING SERVICES UNIT........................................................................................................................................ 26
OPERATIONS........................................................................................................................................................... 26
NOTES...................................................................................................................................................................... 27
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Office of Treasury Technology
Guide to Services
MISSION AND GOALS
Mission
The Office of Treasury Technology organization provides quality information technology
services and support to the various divisions within the Department of the Treasury. The
Office of Treasury Technology provides coordination, enables secure access to information,
and promotes and facilitates more efficient utilization of IT resources for the Department.
Goals
Leverage IT resources to reduce costs while streamlining operations
• Development and implement security policies, standards, guidelines and procedures to
ensure the ongoing maintenance of security
• Improve processing while reducing costs by employing well planned information
technology solutions
• Improve operational effectiveness by utilizing best business practices and advisory
services to identify business reengineering opportunities
Improve Customer Service through increased accessibility
• Expand the number of Treasury services accessible through the Internet or Intranet in a
coordinated, portal environment
• Pursue the migration of paper processes for our citizens, businesses and staff to paperless
electronic solutions such as the Internet and imaging systems
Enhance Security
• Manage the development and implementation of security policies, standards, guidelines
and procedures to ensure the ongoing maintenance of security
• Coordinate information technology security efforts across the Department
• Promote security awareness and education
Promote Effective Technologies and Standardization
• Where practical, establish standardized utilization of technology throughout the
Department such as the use of email and desktop office environments
• Encourage individual initiative on the part of the Divisions and staff to effect changes
that bring better results and efficiencies
• Promote cost savings on technology investments by pursuing enterprise license
agreements
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Office of Treasury Technology
Guide to Services
Purpose
Guide to Services
The purpose of this Guide to Services document is to provide an overview of the organizational units
within the Office of Treasury Technology and to define the nature and manner of the services that are
available as well as how to access them.
This document is divided into sections, each representing the organizational support units within the
Office of Treasury Technology. Each section will provide an overview of the unit and a description of
the basic services available.
Introduction
The Office of Treasury Technology is divided into units each providing various services and support to
the divisions within the Department of the Treasury. See Figure 1.
The major organizational groups include:
• Interdepartmental Security
• Management & Support Services
• Technology Services
o Imaging Services
o Application Development
o Operations
• LAN & Email Services
• Systems Support Services
• Network Services
• Desktop Services
• Customer Relationship Management
• Information Management and Technology Planning
o Security Management
o Research and Development
o Disaster Recovery Planning
o Business Continuity Planning
o Advisory Services
• Additional Services Include
o Special Projects
o Vendor quotations for hardware, software and IT services
o Review and approval of IT procurements
o Coordination for projects and resources for the Department with
the Office of Information Technology (OIT)
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Office of Treasury Technology
Guide to Services
The Office of Treasury Technology Organization Chart
Treasurer’s Office
Support
DIVISION OF ADMINISTRATION
OFFICE OF TREASURY TECHNOLOGY
Technology Officer
Treasury IT
Advisory Board
Interdepartmental Security
Management & Support
Services
Technology Services
Customer Relationship
Management
Information Management &
Technology Planning
Operations
Imaging Services
Application
Development
LAN & E-mail
Services
Systems Support
Services
Network Services
Desktop Services
Figure 1
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Office of Treasury Technology
Guide to Services
How to Obtain Our Services
Services can be requested in two ways. One is by Service Requests placed
through your Customer Relationship Manager and the other is for routine helpdesk calls placed
through the Helpdesk Services Unit. Each division is assigned a specific Customer Relationship
Manager who can address all of your information technology needs by coordinating our services.
Additional details on each of these are described below.
Customer Relationship Managers
Customer Relationship Managers are your conduit to obtaining OTT services and perform
business consultations for clients who require technical services. They channel your requests
and act as your business agent to the technical services provided by the Office of Treasury
Technology. Your business requirements are negotiated and your problems may be solved with
their assistance.
OTT Service Requests
Service requests are accepted by the Customer Relationship Manager through the Divisional IT
representatives and allow management to track and report on the progress of requests received
by OTT. Service Requests are defined as any effort performed outside of a help desk call. Your
Customer Relationship Manager will handle the processing of your request and ensure that it is
processed by the appropriate service delivery unit within the OTT organization.
The OTT Help Desk
Technicians are available at the Help Desk # 609-292-5931 to answer questions and respond to
your routine needs.
Please Note: The helpdesk is operational from 7:30 AM through 5:30 PM, Monday through Friday,
exclusive of holidays. Helpdesk Services required outside of the above normal business hours can be arranged
through your Customer Relationship Manager.
The TNet Intranet Site and Information Technology Forms
The TNet site provides a variety of information on the Office of Treasury Technology. A
number of forms are available to facilitate your use and expedite the submission and processing
of your requests. An overview of the TNet site and forms that are available in electronic format
can be found in Appendix A.
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Guide to Services
An Overview of Our Organization’s Units
Interdepartmental Security
The services provided by this Unit include:
The Interdepartmental Security unit is charged with the responsibility to support
and enhance the State’s building access security environment. The integral
components to the State’s environment include the Division of Property
Management and Construction and the State Police.
• Provide for project management of building access security projects and procurements
• Work closely with the State Police and the Division of Property Management and
Construction on new construction and renovation projects for the implementation of
building security systems
• Provide field support to existing and new installations
• Plan for improvements to building access security systems
• Provide services to many of the State’s owned and leased facilities
• Support and maintain the COMPASS building access security software system
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Office of Treasury Technology
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Management and Support Services
The Management & Support Services section addresses the internal service and
support needs of the Office of Treasury Technology organization and its
employees.
The services provided by this Unit include:
• Personnel
• Fiscal management
• Training
• Facilities
• Policies, standards, guidelines, and procedures
This Unit has responsibility/participates in the following:
• Developing recommendations for improving the management, organization, and efficiency
of operations.
• Conducting studies of critical management issues.
• Special projects in the areas of budgetary or administrative operations and/or technology.
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Technology Services
Each of the Technology Services units is responsible for providing help desk support and tracking
assigned calls and service requests.
Imaging Services
The Imaging Services Unit provides complete support for scanning and imaging
services, as well as support for new and existing software programs provided by the
FileNet Corporation. The unit also provides consultations on planning FileNet
environments and the use of their software applications.
The services provided by this Unit include:
• Consultation with clients on potential FileNet services
• Recommendation on scanners and imaging hardware
• Installation, upgrades and training for FileNet related software and applications
• Assistance to agencies within the Department in the evaluation of image processing and when
FileNet is selected as a solution, assist in installing FileNet software and related solutions as well as
training and guidance
• Participate in the administration of the FileNet software maintenance contract
• Develop and maintains security for the FileNet products.
• Maintain the FileNet server software
• Advise other departments in the development of imaging solutions
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Application Development
The Application Development Unit provides full application lifecycle development
and maintenance services to client organizations.
The services provided by this Unit include:
• Feasibility Studies and Project Proposals
• Application Development
o Project Management, Planning, Estimating, Coordination and Status Reporting
o Analysis
o Business Requirements, Conceptual Design and Detail Design Documents
o Program Specification Development
o Data Modeling and Entity Relationship Diagram Development
o Project Quality Assurance Activities
o Test Plan Development and Test Plan Execution and Verification
o System, Integration, and User Acceptance Testing
o User Training, User Manual Development and Maintenance
o System Documentation
o Data Base Analyst (DBA) Support
• Application Maintenance
• Internet and Intranet Site Development and Maintenance
• Application Security Development and Management Services
• Software and Technical Review and Recommendation
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Office of Treasury Technology
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Operations
The Operations Unit is comprised of all the support units which maintain and manage the Treasury
IT infrastructure, including network devices, servers, personal computers and all peripheral devices.
The Operations Unit also supplies support services to Treasury users. The four support groups,
LAN and E-mail Services, Systems Support Services, Network Services, and Desktop Services work
together to provide effective and efficient IT solutions.
LAN & E-mail Services
The LAN & E-mail Services group provides E-mail and domain services, which keep
the Local Area Network secure and available for supported clients. This Unit also
provides the planning services necessary to migrate to new software and maintains
the domain servers in peak operating condition.
The services provided by this Unit include:
• Design, develop and maintain secure Windows 2000/Exchange 2000 and Windows NT4 domain
structures for the Department of the Treasury
• Maintain secure domain resources including:
o Print, File, Web and Application access services
o E-mail application
o Remote access to domain resources
o Internet usage
• Provide secure access to domain resources through:
o Proposing security policy standards, guidelines and procedures
o Enforce approved policy, standards, guidelines and procedures
o Patch Management of domain servers and workstations
o Maintenance of proper operating system and layered application service pack
levels
o Virus/Worm prevention and containment
o Secure transmission of data
• Design and maintain the Department storage area network (SAN)
• Participate in the development and maintenance of backup/restore/recovery procedures for the
Department of Treasury
• Administer the Office of Treasury Technology hardware and software maintenance contracts as
appropriate to the Windows and storage area environments
• Research, test, implement and maintain Windows Share Point Services and Windows Share Point
Portal Server as well as other possible implementations of document management technologies
within the Department
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Systems Support Services
The Systems Support Services group provides various operating systems’ support
to production applications. The group also provides the planning services
necessary to migrate to new software and maintains application servers in peak
operating condition.
The services provided by this Unit include:
• Install and maintain Hewlett-Packard (HP) OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM
AIX UNIX, Red Hat Linux UNIX and AS400 servers, including:
o System configuration and storage management
o Management of user accounts and their access
o Management of shared user areas and workload balancing
o Capacity planning/performance tuning
o Installation/testing of new server hardware
o Preventative maintenance and license management
o Monitoring of system queues and system log files
o Coordination of vendor maintenance and support
• Develop and maintain security procedures
• Participate in the development and maintenance of backup/restore/recovery procedures.
• Perform backup/restore processes for HP OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM
AIX UNIX, Red Hat Linux UNIX and AS400 maintained servers
• Network Printer Management
o Define and maintain HP OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM AIX
UNIX, Red Hat Linux UNIX and AS400 server print queues
o Help maintain printer inventory and perform and coordinate printer maintenance for the
Department of the Treasury clients’ printers
• Participate in the design and maintenance of the Departments’ Enterprise Virtual Array (EVA)
storage area network
• Participate in the administration of the Office of Treasury Technology hardware and software
maintenance contracts
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Network Services
The Network Services group is responsible for the aspects of the Treasury
network which provides the general connectivity to the Local Area Network
(LAN) and to the gateway into the Wide Area Network (WAN) supported by
the Office of Information Technology.
The services provided by this Unit include:
• Design, develop and maintain a network schema for the Department of Treasury
• Maintain accurate documentation of the Department’s network and infrastructure
• Install, configure and maintain network equipment at Treasury Technology supported sites, this
includes network servers, firewalls, intrusion detection systems, content engine, switches, wireless
equipment, printers and associated telecommunication devices
• Monitor network resources and optimize network devices utilizing network tools to maximize
performance, throughput and minimize downtime
• Coordinate activities with the Division of Property Management and Construction, Building
Management, and electrical contractors on the installation of data cables and electrical requirements
for Treasury buildings
• Prepare recommendations for the Office of Treasury Technology management relative to network
upgrades and strategies
• Lead the testing and evaluation of new or replacement network equipment
• Work closely with the Treasury Telephone Coordinator on the installation of modem lines and data
circuits
• Troubleshoot and track network problems
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Desktop Services
The Desktop Services Unit provides desktop related helpdesk and support
services to the Department’s clients supported by the Office of Treasury
Technology. Desktop Services include the areas of Help Desk Coverage;
Desktop Staging, Installation; and Desktop Support services.
The services provided by this Unit include:
Help Desk Coverage
• Accept and respond to help desk telephone calls and requests
• Log and track problems in the Automated Problem Management System through resolution
• Disseminate information to end-users and keep end-users advised of problem status
Desktop Staging, Installation, and Relocation
• Accepts delivery and receipt of desktop equipment to the Office of Treasury Technology central
location in preparation for imaging and deployment, standard software installations, etc.
• Installation and setup of desktop equipment at end-user location
• Equipment moves: (up to 5 desktops)
• Configure and install licensed software on desktops
• Provide initial end-user Outlook desktop training
• Recycle or surplus retired equipment
• Perform quality control testing
• Maintain the Department’s hardware and software inventory and label equipment for asset
management
Desktop Support
• Provide vendor quotations for hardware and software
• Interface with Network Services for network connectivity problems
• Provide end-user support for “Standard” desktop software and hardware
• Install print drivers and capture printer queues
• Drive and directory mapping
• Provide for desktop virus protection and updates
• Participate in the desktop planning and recycling process
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• Evaluate client desktops for upgrade planning
• Generate desktop images and scripts for upgrade or special project initiatives
• Lead the testing and evaluation of new or replacement desktop products
• Participate in Patch Management strategy and implementation
Each operational unit is responsible for providing help desk support, tracking all calls assigned and
fulfilling service requests. Additionally, for specific tasks or projects, operational units may designate
individuals to act as project leads or liaisons between the Office of Treasury Technology, Treasury
clients and OIT WAN.
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Customer Relationship Management
The Customer Relationship Managers (CRM) is a team of liaisons who are
assigned specific divisions to provide coordination for services and problem
resolution. Each division has an IT representative that each CRM works
closely with to ensure that client’s needs and service requirements are met.
The CRM provides the primary mode of communication between the client and the Office of Treasury
Technology for service requests, support, information and problem identification and resolution not
handled directly by the help desk function.
The services provided by this Unit include:
• Promote the communication of feedback of client satisfaction with the Office of Treasury
Technology services, Office of Information Technology organizational units and vendors that
provide support through ongoing meetings with divisional IT representatives
• Coordinate MIS/IT activities on behalf of the divisions
• Ensure the exchange of information on infrastructure and technology changes and requirements
• Act as an advocate in achieving departmental and divisional IT business solutions
• Participate in the development of the Office of Treasury Technology and divisional IT strategic
plans and identify technology opportunities that will impact business strategies for IT initiatives and
provides new business opportunities
• Participate in detailed status meetings with key divisional management
• Prepare and/or review periodic status and project reports, and provides divisions with reports of
service requests that have been processed through the OTT. Provides technical information in the
form of briefings, overviews, and consultations
• Assist, recommend and facilitate divisional IT procurement requests
• Discuss projects, assignments and issues as appropriate to ensure that client needs are
communicated and met
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Information Management and Technology Planning
The Information Management and Technology Planning Unit is charged with
the responsibility for Department-wide overview and initiatives related to
Security, Research and Development, Disaster Recovery Planning, Business
Continuity Planning and the management of Special Projects.
Security Management
The Office of Treasury Technology will provide several key components of information security. Some
of these security services are available directly through the Office of Treasury Technology and others
will be available to clients through the administering agencies, such as Treasury Human Resources.
The services provided by this Unit include:
• Public Key Infrastructure (PKI) - Secure E-mail, digital signature and file encryption is available for
departmental use upon management request to the Office of Treasury Technology management.
• Virtual Private Network (VPN) – Secure remote access into the Garden State Network for vendors
and technicians is available upon management request to the Office of Treasury Technology
management.
• WiFi - Secure wireless connectivity for WiFi (bridged and WLAN) and cellular – available upon
management request to the Office of Treasury Technology management.
• Firewall deployment and intrusion prevention is an infrastructure service generally only available to
other information technology units
Research and Development
The Office of Treasury Technology provides research and development to keep abreast of the
constantly evolving technologies in the marketplace, and find best practice solutions to business
problems. This Unit provides guidance and research advice and services to clients upon request.
The services provided by this Unit include:
• Review and analyze current information processing trends and practices as they relate to
the Department’s information processing environment
• Recommend information processing strategies that meet the business needs of the Department
• Provide technical support and advice
• Develop technology briefing documents
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Disaster Recovery Planning
This Unit provides services to continually monitor disaster recovery plans and a
procedure, review disaster recovery sites for meeting business continuity needs, and
manages the backups necessary to initiate a successful switch over to a backup site.
The services provided by this Unit include:
• Develop, Identify, Plan and Coordinate Disaster Recovery Planning
• Provide complete documentation on disaster recovery planning
• Evaluate the divisions for categorizations of IT related services and applications
• Coordinate activities between the business units and technical units in developing a comprehensive
plan
• Initiate continuous review of disaster plans for ensuring currency and effectiveness
• Plan and coordinate the development of disaster recovery sites and develops related procedures
• Plan, coordinate and monitor a comprehensive backup strategy for the Department
• Provide continuous feedback to divisions on disaster recovery planning and execution issues
Business Continuity Planning
This Unit plays an important role to an Information Technology organization which involves the
continuation of applications and infrastructure services that allows business units to continue to operate
effectively. Depending on the nature of the situation, Business Continuity Plans will have various levels
of abilities to respond. This planning process continually seeks to develop effective ways to plan for the
ever-changing environment and needs of the business units. In working hand in hand with the business
unit Business Continuity Plans, the Information Management and Technology Planning Unit
coordinates infrastructure and application availabilities for unscheduled and scheduled network outages
and possible disaster scenarios.
Strategic Planning
This Unit maintains the Information Technology Strategic Plan for the Department of the Treasury.
Working closely with each division, staff review and update the IT Strategic Plan on a regular basis.
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Advisory Services
The Information Management and Technology Planning Unit provide coordination and support to the
Department for the Office of Information Technology Advisory Services contract with Gartner,
Forrester and Meta. These services are provided through the assignment of licensed seats to selected
individuals throughout the divisions within the Department of the Treasury. The Office of Treasury
Technology has updated the Intranet site for Treasury (TNet) with a link “IT Advisory Services” from
which staff within the Department can obtain a summary of the services offered by each vendor and the
list of those individuals who are assigned seats.
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Special Projects
Special Projects are those initiatives that arise based upon business
planning or critical needs within the Department. Special projects may
include the planning and implementation of new environments,
information technology related business processes and will look at
existing processes to recommend improvements to efficiency and
effectiveness.
From time-to-time, the Office of Treasury Technology either supports or initiates special projects.
Special projects are groups of related activities that are designed to support or deliver a specific goal,
such as the implementation of new software, new procedures, and/or hardware, which can lead to
changes in the nature of the delivery of existing services or the implementation of new services. These
services may affect clients directly or indirectly. Some projects span the Department, while others may
span one or more business units, or can be internalized to the Office of Treasury Technology. Staff
from various units within the organization may be designated to manage a special project depending on
the availability of resources and the expertise needed for the project in question. Special Projects can be
from small to large efforts involving multiple unit resources. The project can be limited to internal
processes or can encompass the entire Department in scope.
The following describes the major active projects in which the Office of Treasury Technology staff is
engaged together with a brief description.
Special Projects
• Windows 2000 NOS/GroupWare Migration Project – This project was initiated in fiscal year
2000 with the acquisition of services from Atlanticom for migration to a new standard operating
system, E-mail and calendaring environment for the Department. Atlanticom working with
Department staff, developed strategy documents for the gradual implementation of a new uniform
environment to be deployed across servers and desktops to support the NOS/Groupware
environment. The products selected were Microsoft Windows 2000 desktop and server operating
systems, Microsoft Exchange/Outlook 2000 E-mail system and Microsoft’s calendaring product.
As of November 1, 2005 the Department will be fully migrated utilizing the latest software available.
The Office of Treasury Technology will continue to work with the Divisions in Treasury to plan for
and implement any hardware/software upgrades.
• Disaster Recovery Site - A disaster recovery site has been identified, and OTT has been allocated
1,500 square feet of shared space for disaster recovery and business continuation purposes. OTT is
currently involved in the planning and design of the space. The site is being shared with the State
Police, Law and Public Safety, the FBI and the Office of Counter Terrorism. This space will house
information processing equipment, office equipment, and several workstations for Treasury
personnel. Minimally, this site is intended to provide for rapid critical application activation, such as
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email and business systems in the event of a disaster. Other applications are being reviewed for
inclusion in the list of candidates.
• Treasury Executive Administration Management System (TEAMS) rewrite – a three year
project with Division of Administration’s Human Resources unit is expected to be complete in
March 2006. The Human Resources staff utilize the TEAMS system to record, monitor, update,
and oversee all Treasury employees employment history, personnel records, and health and benefit
information.
• e-Bid Infrastructure – The Office of Treasury Technology partnering with the Office of
Information Technology developed a Microsoft online architecture and environment that allows
vendors to bid electronically.
• Acquisition and Implementation of Tumbleweed SFT/IME – The Division of Revenue
acquired this software product to allow for outside users, vendors, and agencies to work with the
division electronically and maintain secure access.
• Firewall Implementation for the Department – The implementation of firewall protection on the
department’s network devices will defend against such hardships as hackers, worms, trojans, and
spyware.
• Compass Security System Expansion – The Interdepartmental Security Unit has started a
project to upgrade Compass 3E installations to Compass 6E. This project is essential to assure
that access controls continue for those locations currently using the 3E version of Compass
which is now unsupported. The upgrade will move monitoring from the Justice Complex to the
new State Police Monitoring Center at 135 W. Hanover.
• Capital Complex Closed Circuit Television System - The NJ State Police has asked the ISU
to partner with them in the procurement, implementation and management of a surveillance
system for the State Capitol Complex. This system will be a tool for the NJSP where it can help
them detect, deter, and displace acts of terrorism and common "street-level" crime. The ISU will
be managing and maintaining the system. Cameras and Digital Video Recording equipment will
be strategically positioned on building within the complex.
• Statewide Land & Building Asset Management System (LBAM) – The development of the
statewide land and building database and report mechanism is in Phase II of the project. This
complex system shared and populated by most State agencies has resulted in fixed assets savings in a
budget crisis. Partnering with the Office of Management & Budget, the Office of Treasury
Technology, Department of Environmental Protection; OTT enhanced LBAM with global
positioning and satellite tracking. The system is revolutionizing the way the State of New Jersey
reports fixed assets.
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• Identity Management - The Office of Treasury Technology is reviewing its operation with regard
to provisioning and security. A number of improvements have been identified and will be acted
upon in the coming months. One major area of improvement is in how the Department provisions
(grants access to) its users. Currently, there are a number of mechanisms for granting access to
secure components of the environment. Examples include but are not limited to network access,
application access, mainframe access, various systems accesses, and building access.
• Environmental and Power Systems Assessment & Improvements - The servers and other
information technology equipment that support the information technology and networking needs
of the Department of the Treasury are located in the OTT computer room at 50 West State Street.
This computer room is equipped with Heating, Ventilation, and Air Conditioning (HVAC),
Uninterrupted Power Supply (UPS), and fire detectors and alarm systems to ensure necessary
climate control, electrical power backup, and overall room safety to ensure the continual operation
of the critical equipment housed within the room. OTT prepared a multi-year budget plan and
projections for completing a mechanical and electrical engineering assessment and estimated the
money that may be required to support improvement recommendations coming out of the
assessment. OTT secured 'start-up' funding in FY2005 to, at a minimum, complete the assessment
phase and begin some of the improvements. The assessment was completed and bids for immediate
improvements were reviewed and a contractor selected. Four HVAC units are planned for
replacement. In addition, a wall will be constructed to separate the computer room from the
Division of Pensions and Benefits printing operations. The wall construction is expected to
commence in early January 2006, with HAV unit replacements to follow.
• Hardware Inventory Management System – OTT is implementing the Inventory Management
System module of the Peregrine Enterprise Management System (EMS). This module interfaces
with the Help Desk Service Center module of Peregrine currently used by OTT. In each Treasury
Division, computer hardware inventories are maintained using various systems, spreadsheets, etc.
Although the OTT is not the owner of Treasury’s computer hardware devices, it does have primary
responsibility for supporting and servicing these devices. Implementation of this central Inventory
Management System will improve the organizations’ ability to track, monitor, service, and manage
these hardware devices.
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Appendix A
The OTT Intranet Site and Forms
The Intranet site for the Office of Treasury Technology is designed to provide routine information
to our clients for our organization as well as to post electronic forms for accessing our services. On
this site can be found the list of Customer Relationship Managers and the divisions and clients they
support. Please take a few moments to familiarize yourself with the site when convenient. Below is
a snapshot of the main Web page for our site. Our direct Intranet link is:
http://tnett.tmis.treas.state.nj.us/intra_tre/Tmis/index.html
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Appendix A
(continued)
A list of our forms in electronic format is below.
List of Technology Forms
Link to Form
Information Security Representative (ISR) Request Form OITNet 009
Dial In Access Request Form
DIARF
Office of Treasury Technology - Email & Network Account Request Form ADMT03-03
Instructions
Office of Treasury Technology - Remote Portal Access Form
ADMT03-02
Office of Treasury Technology - Service Request Form
OTT03-01
Office of Treasury Technology - PDA Registration Request
Office of Treasury Technology - VPN Connections to GSN procedure
Office of Treasury Technology - VPN Use' guideline
Office of Treasury Technology - VPN Client Instructions
ADMT04-01
TRITPRO002
TRITGDL003
Instructions
The link to the TNet site for forms is:
http://tnet.tmis.treas.state.nj.us/department_of_the_treasury_forms.htm#it
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Appendix B
Supported Software
Application Development Unit
Use of Software
Software Product
Client Server Application
Maintenance
Database Administration
Visual Basic 6.0
Databases Microsoft Access 2003
Microsoft SQL Server 2000
Oracle 8.1.7 and 9i
Documentation
FileNet Applications Capture 3.0.1
Fax Services 3.1
Image Display Services 4.0
Panagon Desktop 3.1
Report Manager 4.1
Web Services 3.1.0
Flow Charting
Human Resources Teams
Application
Network Connectivity/Terminal
Emulation
Oracle Application Development
Presentation
Visual Basic.Net, ASP
DBA Studio
Microsoft Enterprise Manager for SQL, Toad, Red Gate
SQL Bundle
Oracle Enterprise Manager
Microsoft Office (Word, Excel, PowerPoint)
Microsoft Visio
RPG 400
Attachmate Extra - Enterprise Edition
Exceed (Unix Only)
Powerterm
Oracle Designer 6i
Oracle Forms 6i
Oracle Query Builder 6.0.7.1
Oracle Reports 6i
SQL Plus
Microsoft PowerPoint
Last Updated: 11/28/2005 Page 24
Office of Treasury Technology
Guide to Services
Appendix B
(continued)
Use of Software
Software Product
Reporting Tools Crystal Reports 8.5, 9.0 and 10
Project Management
Microsoft Project
Source Code Library Management Microsoft Visual Source Safe
Spreadsheets
Microsoft Excel
Static Web Pages and Application Adobe Photoshop 7.0 and CS
Development
Dream Weaver MX 2004
Dream Weaver MX
HTML
Macromedia Studio MX
Microsoft FrontPage 2003
PERL
Web Application Development
Word Processing
ASP.NET
ADO.Net
Adobe Acrobat 6.0
Peer Net Tiff Driver
Component One Flex Grid
JAVA Script
Microsoft IIS
Visual Studio.Net
Visual Basic.Net
XML
XML Web Services
Microsoft Word
Last Updated: 11/28/2005 Page 25
Office of Treasury Technology
Guide to Services
Appendix B
(continued)
Imaging Services Unit
Use of Software
Access to FileNet
Capture and Indexing
Document Management
Fax Integration
Report Management
Web Interface to FileNet
Software Product
Desktop
Capture
Image Services
Fax Services
Report Manager
Web Services
Operations
Use of Software
Software Product
Anti-virus
Norton
DPA Devices
Palm Pilot
Document Collaboration Microsoft Share Point
Email System
Microsoft Outlook/Exchange
Fax
Win Fax
Network Terminal Emulation PowerTerm
Attachmate Extra Enterprise Edition
Reflections
Exceed
Networking Software Maestro 6.1.1 and 6.2
Operating System
Windows 2000 and XP
Remote Network Devices Blackberry
Groupware Microsoft Office Suite (Word, Excel, Outlook,
PowerPoint, Access)
Browsers
Microsoft Internet Explorer
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Office of Treasury Technology
Guide to Services
NOTES
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Last Updated: 11/28/2005 Page 27
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