FOR MORE profitabledecisions.
FOR MORE profitabledecisions.
FOR MORE profitabledecisions.
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FOR MORE profitable DECISIONS.
you the insight you
need to make more
Our business management software puts
you in touch with information from every
corner of your business, and lets you analyze
it in any way you choose.
Microsoft ® Business Solutions will help you
make more profitable decisions for many
years to come.
Microsoft Certified Business Solutions Partners
tailor the software to your precise needs, and as
your business and technology evolve, they make
sure it continues to support the way you work.
MICROSOFT BUSINESS SOLUTIONS 1
“We get the insight we need.”
2 MICROSOFT BUSINESS SOLUTIONS
“We spend less time consolidating, data entering, making small
modifications and reconciling numbers, and more time on analysis
that provides real financial information and contributes to
–Edward Hwang, director of financial planning, Earthlink (Internet service provider)
20 years in the business
One of Microsoft’s seven business groups,
Microsoft Business Solutions includes the former
Great Plains, Inc. and Navision, ApS, developers
of business management software for small
and mid-sized companies since the early 1980s.
With more than 250,000 customers, we
understand what you need.
Savings of $1 million
“The speed of getting information to
top executives, the saved time in
training efforts and the reduction of
needed staff and support easily
equates to an annual saving of more
than a million dollars.”
–Russel Kuteman, vice president of finance,
Six Flags (amusement park operator)
“We’re actually working smarter and
better, and using less time.”
–Charles Buck, director of finance, Volunteers of
America Michigan (non-profit organization)
Dramatic increase in knowledge
“We’ve been able to make a dramatic
cut in the number of manual processes
and errors, and a dramatic increase
in our knowledge of what goes on in
–Lars Errebo, IT manager, Rationel Vinduer
Read full case studies at
MICROSOFT BUSINESS SOLUTIONS 3
are all there.
What makes your most profitable lines successful? Why do your
customers choose you? What keeps your employees happy?
We have a system that will help you make more profitable decisions.
4 MICROSOFT BUSINESS SOLUTIONS
Find out the who, what, when, where,
why and how of any part of your
business. Whether you’re a sales rep
or general manager, the information
you need is available in one place.
There’s no need to print it out from
one system and type it into another.
What you see on your screen is the
latest information from across the
company. You can identify trends and
relationships. Get an overview or click
through to the minutest detail. It’s all
there for you. Your only limit is what
you choose to record.
1. Get live information from every corner of your business
2. Analyze it in any way you choose
3. Make any information available to employees, customers, suppliers and partners
Types of information you can find
•Which customers are most price-sensitive
•How the introduction of a stock program affected employee turnover
•Whether today’s production is progressing on schedule
•What causes the delivery delay on your best-selling product
•How a new credit policy has impacted cash flow
•Which of your subsidiaries’ projects were most profitable last quarter
Be a more attractive company to deal with
You can make information available to employees, customers, suppliers and
partners, so they too can make more profitable decisions.
Launch password-protected Web sites with information and functionality tailored to
each user’s needs. Information comes direct from your business management
system — or any other system it connects to — and is up to date.
Users log in via their mobile phone, PDA or PC, or even view information from within
their own business management system. They can connect — however they choose —
but you control their access.
Some examples of the sort of information you can give others access to:
• Which tasks they must complete and when
•How many hours they have spent on a project compared to budget
• What goals they agreed to meet in their last review
• What discount they’re entitled
•How their order is progressing and when it will be delivered
• Which products and services complement their previous purchases
•How many of their deliveries arrive on time
• What your current stock of their items is
• Where your next order must be delivered
• What technical specifications they need to take into account
•Why you changed their drawings
• Which project was the most profitable in any specific office during the last six months
MICROSOFT BUSINESS SOLUTIONS 5
6 MICROSOFT BUSINESS SOLUTIONS
“We get the answers we need.”
“We get instant access to information such as what’s profitable
and what’s not. It took days to get these figures from the previous
system, but now you can extract them by yourself from the desktop.”
–Graham Stirling, financial controller, Masterpet (distributor of pet accessories)
Allows immediate action
“Project managers view the status of
their jobs several times a day. They
can click a button to see in a second
if costs have been booked and
customers have been properly billed.
They can see problems as soon as they
emerge and immediately take action.”
–Grant Cynor, chief financial officer, Alexander Open
Systems (network service provider)
“I can get sales levels, stock, revenue,
purchasing and accounting/finance
answers 24/7. That makes opening
a new store a much easier decision.”
–Stan Bedford, founder and president,
Bedford Camera & Video, Inc. (photographic retailer)
Analysis from top to bottom
“We can look at how sales are
performing overall, what products
are successful in which areas and
analyze them right through to the
–Peter Howell, administrative manager,
MJS Floorcoverings (distributor of floor covering)
Easy access to information
“I have been amazed at the amount
of information that I can access easily
without the help of a technical specialist.”
–Dave Kush, controller at Royal Professional Builders
Read full case studies at
MICROSOFT BUSINESS SOLUTIONS 7
that fits your
8 MICROSOFT BUSINESS SOLUTIONS
You can get the answers you need because
our software will fit the way you work. No
matter whether you’re a frozen food
distributor, newspaper publisher, hearing
aid manufacturer or furniture retailer,
it won’t force changes. You’ll retain your
individuality — your competitive advantage.
You won’t have to pay us to develop a
custom system from scratch. Instead, a
Microsoft Certified Business Solutions Partner,
who has specially trained IT and industry
consultants, takes our software and tailors
it to the way you work. It’s a cost-effective
alternative, and because it’s based on tried
and tested technology, you know your system
will be reliable. The insight you need to make more
Pick the functionality you need, and a
Microsoft Certified Business Solutions Partner
will fit it to your business. You’ll get information
from every corner of your business, plus the
ability to analyze it any way you choose.
Sup S pp y
Ma Ma anag anage ag ag ge
MICROSOFT BUSINESS SOLUTIONS 9
10 MICROSOFT BUSINESS SOLUTIONS
STANDARD FUNCTIONALITY TO choose FROM
Financial Management Manage your general ledger, payables, receivables, inventory, sales process,
purchasing, fixed assets and cash flow. Perform bank reconciliation and collections.
Analytics & Reporting Manage budgets, create and consolidate reports and look for trends and
relationships in any part of your business.
HR Management Manage your human resources, from skills mapping, recruitment and employee
registration, to skills development and processing of payroll and benefits.
Project Management Manage your resources, forecast your costs and budgets, track time and expenses,
and manage contracts and billing.
CRM Manage customer groups, create and launch marketing campaigns, track customer
activity, manage sales and after-sales.
Field Service Management Set up and manage service contracts, enter and track service calls, view
schedules and optimize workloads across resources.
Manufacturing Manage your entire manufacturing process from product configuration, supply and
capacity requirements planning, to scheduling and shop floor.
Supply Chain Management Manage single or multi-site warehouses and handle order promising, demand
planning and online collaboration with suppliers.
Retail Management Manage retail operations from point-of-sale to delivery, increase customer flow and
cash-in, speed up lines and tasks, control inventory, and automate purchasing.
E-Commerce Let customers and suppliers do business with you anytime through Web sites
or by connecting their system directly to yours.
Deliver global version
Local Country Offices
(30+ country offices)
to country needs
1. You don’t need software developed for you from scratch
2. A Microsoft Certified Business Solutions Partner can adapt our software to your needs
3. The result is a stable solution at a reasonable price
or to your individual needs
and provide ongoing support
How we deliver software tailored for you
Our local offices adapt the software that
we produce so that it conforms to local
regulations, business practices and languages.
A Microsoft Certified Business Solutions Partner
then tailors it to your individual needs. The result
is a business management system that lets you
analyze your entire business and make more
MICROSOFT BUSINESS SOLUTIONS 11
“The software matches the
exact way we work.”
12 MICROSOFT BUSINESS SOLUTIONS
“When you create a new customer, you can select the language you
want to use to communicate with them. We have 45 dealers in the
German part of Belgium and we can just print out their invoices in
German. We can see what’s on the invoice in our language, and
they get what they want in their language.”
–Piet Van Compernolle, founder, Van Compernolle (supplier of auto parts)
Freedom to work
“The solution allows us to implement
our sales methodology in the system,
instead of having the system dictate the
sales methodology we need to use.”
–Joey Smith, chief technology officer,
Maximum Impact, Inc. (provider of leadership training)
Easy to learn
“The intuitiveness is great. We can get
off the ground and build from there.”
–David Fischer, IT director, McBride Electric
Do it yourself
“We can make new reports, alter user
permissions and change or collate
forms easily in-house.”
–Joachim Baum, IT manager, Herzog
(manufacturer of machine parts)
Read full case studies at
MICROSOFT BUSINESS SOLUTIONS 13
With more than 4,500 Microsoft Certified
Business Solutions Partners in over 130
countries, we have a partner for you. Small
partners for small businesses, international
partners for international businesses. With
partners covering industries from auto parts
to zoo keeping and e-commerce to CRM,
you’re sure to find one with a profile and
focus that matches your own.
14 MICROSOFT BUSINESS SOLUTIONS
Our Microsoft Certified Business Solutions Partners understand local laws and
practices, and in order to become certified, they have to prove their expertise
in our technology and in business areas such as e-commerce and supply
They know how to run an IT project on time and on budget. We give them a complete
best practice methodology for running their business. Based on decades of experience
from our partner network, it includes project planning, implementation, business
strategy and support.
By talking to you and your key managers, your Microsoft Certified Business Solutions Partner
will help you identify your needs and only then suggest how to meet those needs with
technology. And over the years that follow, they’ll be right there with further training
and upgrades that will keep your software in step with your changing needs.
processes, risks and
“They have earned our trust.”
Agree Agre Ag eee
on on goa ggo goals goals
Document the project
scope, detailed budget
a a a solution sol o uti u on
into detailed software
interfaces and data
for for launch lau
Test solution, train
1. You can find a Microsoft Certified Business Solutions Partner who matches your profile
2. We provide Microsoft Certified Business Solutions Partners with a best practice methodology,
which helps make your IT project a success
3. Your Microsoft Certified Business Solutions Partner will help you launch your solution
and support you long into the future
“They correctly identified all the issues
we encountered and, despite a very tight
timeframe, the project was completed
on time and on budget.”
–Enrique Alonso, Grupo Pomar (furniture manufacturer)
Deploy the solution
How your partner will work with you
“[Our Microsoft Business Solutions
Partner] has developed an intimate
understanding of the way our system
works with our business needs.
And that has been a critical part of
the way we do business.”
–Graeme Kerns, director of finance,
(service provider for corporate events)
Up-front and honest
“They weren’t like some of the other
vendors who claim to be able to
do anything, anytime, anywhere.
Our partner was always up-front
and honest. If they didn’t know the
answer immediately, they would
go and find out.”
–David Pynn, chief executive officer,
Hospital Shared Services
(service provider to healthcare industry)
Read full case studies at
MICROSOFT BUSINESS SOLUTIONS 15
Business management software isn’t
much good if it can’t keep up with the
changes it inspires. Fortunately, the ability
to adapt our software doesn’t end the day
you implement it.
16 MICROSOFT BUSINESS SOLUTIONS
Say you manufacture shoes and you want to start retailing them. Add our retailing
solution and your Microsoft Certified Business Solutions Partner, who knows
your business well by now, can quickly fit it to your needs. The solution will
automatically fill with your product information and, because it works in the same
way as other application areas, your employees will learn it quickly.
Or maybe you want to open a factory or retail outlet in another country.
Because our software is based on standard technology and because we have
more than 4,500 Microsoft Certified Business Solutions Partners around the
world, it’s no problem to find a local consultant with the knowledge to get you
up and running fast.
Not that you need to call your Microsoft Certified Business Solutions Partner
for every change. You can make many alterations yourself. Set up screens how
you want them, create new reports, and even launch Web sites without your
But it’s not only your business that develops. Technology moves on too, and our
division’s 1500 research and development staff will make sure you get the very
best. We’ll respect the time and money you’ve devoted to setting up and getting to
know your system. Your investment will return more and more as the years roll by.
“We keep on profiting.”
RETURN ON INVESTMENT
“Our Microsoft Business Solutions system
allows us to improve and add value to the
companies we acquire.”
–Bob Quinn, chief financial officer, Oldcastle Precast (manufacturer of concrete products)
1. Your Microsoft Certified Business Solutions Partner can adapt your system as your business develops
2. You can add new modules because the software uses standard technology
3. We will provide upgrades to keep your technology up to date
Better all the time
“We encourage employees to suggest
improvements to our processes
and our solution is flexible enough
to accommodate them. Our processes
get better all the time.”
–Lori King, chief operating officer,
Stonewall Kitchen (food retailer)
“Microsoft Business Solutions has driven
efficiencies into our process and lowered
our costs and working capital needs to
enable us to grow more rapidly.”
–Paul Turuk, general manager of support operations,
Caribou Coffee Company (speciality coffee company)
“We bought a standard solution that’s
already in the market, and which
guarantees that the technology
will continuously be developed.”
–Torben Winther Kristensen, office manager,
Danish Agency for Governmental Management
Read full case studies at
MICROSOFT BUSINESS SOLUTIONS 17
A profitable idea
© 2003 Microsoft Corporation. All rights reserved.
Microsoft, Navision and Great Plains are either registered trademarks or trademarks of Microsoft Corporation,
Great Plains Software, Inc. or Microsoft Business Solutions ApS or their affiliates in the United States and/or other countries.
Great Plains Software, Inc. and Microsoft Business Solutions ApS are subsidiaries of Microsoft Corporation.
Microsoft Business Solutions helps you make more profitable decisions.
You work smarter because your solution is tailored to the way you do business.
You work faster because you have immediate access to information from all
around your company. You can count on us for long-term support as your needs
change and your business grows.
More than a quarter of a million companies rely on Microsoft Business Solutions
for profitable ideas. Contact us now to find out how we can help you.
Visit www.microsoft.com/BusinessSolutions to learn more, or enter information
about your company and have a solution automatically recommended for you.