SOAR Student Portal Frequently Ask Questions - National University

8. Still can’t connect to SOAR
E-mail help@nu.edu or call 1 866-NU-ACCESS ext. 2647. The IT Help Desk is staffed Monday -
Thursday 8am to 8pm, Fridays 8am to 5pm, and Saturdays 9am to noon.
9. How do I find the textbooks for next month’s class
Once signed on, click on My Enrollment Summary under “Student Portfolio”. The two right columns are
the book links. You can also call the bookstore direct at: 1 800 325-3252 or go to:
http://direct.mbsbooks.com/nu.htm
10. Where can I see my complete Schedule, Grades and GPA
From the main menu, select View Unofficial Transcript. In the Report Type field, select Unofficial
Transcript and then click “Go”. Click on My Grades for more details.
11. How do I enroll in an online class through SOAR
□ Under “Academics”, click on Enrollment and then Enroll in a Class
□ Choose a term (class month) in which to take class.
□ On the navigation links at the bottom of the page, click Add Classes.
□ To add a class to your schedule, enter the class number in the Class Nbr field, or click the
lookup button to view the schedule of classes. To add more than six class numbers, click ADD
ANOTHER CLASS.
□ After you have selected all the classes you want to add, click Submit.
If the Add Classes screen returns with Errors in the Add Status column, click on “Errors” to determine
the issue. If the error says you have failed to enroll in that class, the error must be resolved before you
can enroll.
If the Add Status says Messages, you have been enrolled but there is an issue to resolve. Click on the
word “Messages” for an explanation.
The Self Service Manual is posted on the SOAR main menu to help you navigate the system.
Contact your Advisor if you have class enrollment questions.
Please e-mail us any potential FAQs you think may be added to this list. Send your suggestions to
SOARtraining@nu.edu.