Q&A with St.George Bank Limited - Customer Service Institute of ...
Q&A with St.George Bank Limited - Customer Service Institute of ...
Q&A with St.George Bank Limited - Customer Service Institute of ...
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Certied<br />
<strong>Customer</strong> <strong>Service</strong><br />
Manager Course<br />
Certificate and Diploma for <strong>Customer</strong> <strong>Service</strong><br />
The <strong>Customer</strong> <strong>Service</strong> <strong>Institute</strong> <strong>of</strong> Australia is<br />
currently taking applications for its two day<br />
Certi ed <strong>Customer</strong> <strong>Service</strong> Manager<br />
Course (CCSM). Some additional course work is required.<br />
The CSIA has worked <strong>with</strong> leading<br />
organisations to develop a training,<br />
assessment and certi cation program leading<br />
to Australia’s first and only formal and nationally<br />
recognised “Certi ed <strong>Customer</strong> <strong>Service</strong><br />
Manager” designation.<br />
Organisations can now benefit from qualified service pr<strong>of</strong>essionals.<br />
The course includes a workbook and a two day<br />
workshop followed by an assessment. By meeting<br />
Government criteria certain candidates may attract incentives <strong>of</strong> up to $4,000.<br />
“I would like to congratulate the<br />
<strong>Customer</strong> <strong>Service</strong> <strong>Institute</strong> <strong>of</strong> Australia<br />
for putting together such a practical<br />
program in the CCSM Course.<br />
I have found its exibility very valuable<br />
in allowing me to work at my own pace<br />
and in implementing what I have learnt<br />
almost instantly through the workplace<br />
based activities and assignments.”<br />
Anthony Keyes, Baxter Healthcare<br />
For more information<br />
Phone: 02 9386 4477<br />
info@csia.com.au<br />
www.csia.com.au<br />
SSIA C<br />
Certified <strong>Customer</strong><br />
er vice<br />
M anager
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