Drake Software - The Professional Tax Solution
Drake Software - The Professional Tax Solution
Drake Software - The Professional Tax Solution
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Support<br />
Providing the Best Support…Hands Down!<br />
With <strong>Drake</strong>, you can expect personal and timely service no matter what time of year it is. Our<br />
customers wait less than nine seconds during peak-season to speak with a customer support<br />
representative. You can depend on our staff of dedicated support personnel to give you the<br />
answers you need in a timely manner. Our tax analysts and programmers are also an integral part<br />
of our support effort, working hands-on to provide you with excellent service. Spanish support is<br />
also available.<br />
DRAKE SOFTWARE FORUMS<br />
Online forums, moderated by <strong>Drake</strong> representatives, provide opportunities for <strong>Drake</strong> customers to<br />
post messages about everything from business strategies and software questions to the latest tax<br />
news and software suggestions.<br />
BROADCAST E-MAIL<br />
Clients are notified of important information via broadcast e-mails. Stay on top of the latest industry<br />
news, <strong>Drake</strong>-related updates, and more.<br />
ONLINE TAX RESEARCH<br />
Receive access to RIA’s Checkpoint Online when you purchase <strong>Drake</strong> <strong>Software</strong>. This resource<br />
includes the current tax year’s Federal <strong>Tax</strong> Handbook, tax code, RIA <strong>Tax</strong> Return Guides, a form line<br />
finder, over 75 financial and tax calculators, and more.<br />
KNOWLEDGE BASE<br />
Access the most current support and product information 24/7. Our support team constantly<br />
updates and enhances the Knowledge Base so you can troubleshoot or find answers to specific<br />
questions. You can even customize your search based on a keyword, category, subcategory, and/or<br />
year. <strong>Drake</strong> customers access the Knowledge Base by logging on to Support.<strong>Drake</strong><strong>Software</strong>.com<br />
or by clicking the support speed button in the software.<br />
“Support with <strong>Drake</strong> I hardly use them anymore. I use the Knowledge<br />
Base. Very seldom is the answer not there, but if it’s not I call Support.<br />
If they don’t have an answer, a programmer quickly gets back with me.”<br />
Glenn • Valued Customer Since 2006<br />
“When you need support, they answer in seconds…it’s amazing.<br />
Often times, they’ll call you back 24 to 48 hours later, ‘Is your problem<br />
solved Have we fixed it’ That’s worth its weight in gold. That is priceless.”<br />
Jacob • Valued Customer Since 2004<br />
<strong>Drake</strong> <strong>Software</strong> | 8 0 0 . 8 9 0 . 9 5 0 0 | Dr a k e S of t wa r e . c o m
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