4B Health: Services & Resources - Seniors Information Service ...

seniorsinfo.nsw.gov.au

4B Health: Services & Resources - Seniors Information Service ...

Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

1

Fact

Sheet 4B

4B

Health:

services & resources

This Fact Sheet contains information and contact numbers for some general

health services that may be useful, but if you are concerned about any aspect

of your health you are encouraged to see your doctor as soon as possible.

Section 1 lists general community-based health services.

Section 2 lists organisations that support people with specific age-related

health issues.

Section 3 lists some booklets that may be useful.

Public health services

Ambulance services

If you hold a Pensioner Concession Card, Health Care Card or Commonwealth

Seniors Health Card you are entitled to emergency ambulance transport, free

of charge, in NSW.

If you don’t hold any of these cards and you need an ambulance you will

be charged a flat fee, then a rate per kilometre after a certain distance.

Alternatively you can take out health insurance for ambulance services –

some private health funds offer “Ambulance Only” cover at a reasonable

cost, or it may be included in your private health insurers’ basic hospital

cover. Some health policies only cover you for emergency use (not for

between hospital transfers or non-emergency trips between home and

hospital), so check what your policy does and does not cover. For more

information on ambulance cover contact the Ambulance Service of NSW

on 9320 7777, phone a registered health insurance company or visit the

Department of Health and Ageing website at www.health.gov.au.

Community health centres

If you need information or advice on any matter relating to your health, you

can contact your local community health centre. These centres are staffed

by trained workers who can help you deal with a wide range of health issues.

Community nurses are often available through these centres to provide care

and education to you, your family or any other carers you may wish to involve.

For your nearest community health centre, contact the Seniors Information

Service on 13 12 44.

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

2

Fact

Sheet 4B

4B

Health Care Complaints Commission

If you are dissatisfied with a health service or practitioner (either public or

private) you can contact the NSW Health Care Complaints Commission.

This commission investigates and resolves consumer complaints about health

care providers, and takes appropriate action. Actions can include mediation

or prosecution, depending on the nature of your complaint.

You must make your complaint in writing, but before you do this you are

advised to contact the commission on 9219 7444 or 1800 043 159 (country

callers) for more information about making a complaint. You can also visit

their website at www.hccc.nsw.gov.au.

Isolated Patients’ Travel and Accommodation Assistance Scheme

The NSW Isolated Patients’ Travel and Accommodation Assistance Scheme

(IPTAAS) provides some financial assistance to people who need to travel

more than 200kms each way for specialist medical treatment (either inpatient

or outpatient), or specialist oral surgical treatment (excluding general dentistry)

which is not available locally.

If you live less than 200kms away from your specilialist practitioner, IPTAAS will

contact your local Area Health Service to find out if other assistance or options

may be available.

To enquire about this service ask your doctor, or call the Seniors Information

Service on 13 12 44 for an application form to be forwarded to you.

MedicarePlus (Enhanced Primary Care)

The Enhanced Primary Care (EPC) program covers the costs of some allied

health services if you have a chronic condition and/or complex care needs, and

regular health checks if you are 75 yearsor older (or 55 if you are Aboriginal).

If you are eligible, this scheme provides up to five consultations each year with

health professionals including podiatrists, audiologists or physiotherapists.

Your local doctor is the best person to advise you how to benefit from

this scheme.

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

3

Fact

Sheet 4B

4B

Pharmaceutical Benefits Scheme

The Pharmaceutical Benefits Scheme (PBS) provides government subsidies

for some medications. It also provides additional concessions on prescriptions

listed under the PBS if you hold a Pensioner Concession Card; Health Care

Card; white, gold or orange Veterans Affairs Card; or a Commonwealth Seniors

Health Card. The cost per prescription is $4.70 (as at 1 January 2006. It is

adjusted by the CPI on 1 January each year). As well, the PBS Safety Net

kicks in for concession card holders who have paid (at the subsidised rate)

for 54 PBS prescriptions in a calendar year – all other prescriptions for that

year are free.

For more information call the PBS on 1800 020 613.

Program of Appliances for Disabled People (PADP)

This program is administered by NSW Health, to improve the independence of

people with a permanent or long-term disability in their homes. It provides aids

for daily living, equipment and appliances. In many parts of NSW this includes

free oxygen therapy equipment if you are on a full pension or you meet specific

medical criteria. For other services, you may be asked to contribute to the cost

of an appliance.

PADP is based in many public hospitals throughout NSW – its staff are best

placed to give you information about the services on offer and details of your

eligibility. Call your local hospital or the Seniors Information Service (phone 13 12 44)

to find your nearest centre.

If you are not eligible for subsidised appliances through PADP, other companies

have similar equipment available for lease or purchase. Check with your doctor

or local chemist, or contact one of the companies below. Note that this is not

an exhaustive list.

Lifestyle and Rehabilitation (02) 9526 2522

Relpar 1300 555 634

Hospital at Home 1300 303 604

Water Comfort 1800 813 254

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

4

Fact

Sheet 4B

4B

The Aged Care Rights Service

If you – or a friend or relative – are receiving care that you are dissatisfied

with at home or in a nursing home or hostel, The Aged Care Rights Service

provides a confidential, free advocacy service to help you lodge and resolve

your complaint. To contact them phone 9281 3600 (or 1800 424 079 for

rural callers).

Technical Aids for the Disabled (TAD)

TAD (NSW) designs, constructs and provides appliances for people with a

disability and older people who require technical aids to live in their homes,

and has branches across NSW. Trained TAD volunteers, many of whom are

technical experts, provide information on a wide range of design, engineering,

rehabilitation, computer, therapy and other professional and technical aids.

They also supply aids, where possible, at a reasonable cost. To contact the

service, call 9808 2022 (or 1300 885 886 for rural callers).

Support organisations

A range of organisations provide information and support to people with

specific health or other conditions. Many have centres throughout NSW –

to find out if a particular service is available in your local area phone the

number listed, or check the relevant website.

Alcoholics Anonymous 24 hour Helpline (02) 9488 9820

www.aa.org.au

ALANON (02) 9279 3600

(for relatives and friends of alcoholics) www.alanon.alateen.org

Alzheimers Australia (NSW) (02) 9805 0100

Dementia Helpline 1800 100 500

www.alzheimers org.au

Arthritis Foundation of NSW (02) 9683 1622

www.arthritisnsw.org.au

Australian Lung Foundation (LungNet) 1800 654 301

www.lungnet.com.au

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

5

Fact

Sheet 4B

4B

Association of Relatives and Friends

of the Mentally Ill (02) 9805 1883

Free call 1800 655 198

www.arafmi.org.au

Australian Kidney Foundation (02) 9299 4599

Free call 1800 682 531

www.kidney.org.au

The Cancer Council of NSW: Helpline 13 11 20

www.cancercouncil.org.au

Carers NSW (02) 9280 4744

Commonwealth Carers Resource Centre 1800 742 636

www.carersnsw.asn.au

See Seniors Information Service

Fact Sheet 7E – Carer supports

Continence Foundation (NSW) (02) 9840 4165

Continence Helpline 1800 330 066

Dentacare (03) 9654 6355

Free call 1800 810 217

Seniors Information Service Fact Sheet

being developed – Health: Dental Care

Diabetes Australia NSW (02) 9552 9900

Customer Care Line 1300 136 588

www.diabetesnsw.com.au

Gamblers Anonymous (6am –11pm 7 days) (02) 9564 1574

G-line (24 hrs) 1800 633 635

www.gamblersanonymous.org.au

Glaucoma Australia (02) 9906 6640

Free call 1300 847 466

www.glaucoma.org.au

GROW NSW

(depression or anxiety support) (02) 9219 2444

Free call 1800 032 120

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

6

Fact

Sheet 4B

4B

Motor Neurone Disease Assoc. NSW (02) 8877 0999

Free call (10am–4pm) 1800 649 144

www.mndnsw.asn.au

Multiple Sclerosis Society NSW (02) 9646 0600

Free call 1800 042 138

www.msnsw.org.au

National Heart Foundation (NSW) (02) 9219 2444

Heart Moves program 1300 362 787

www.heartfoundation.com.au

Office of Hearing Services 1800 500 726

See Seniors Information Service Fact

Sheet 4C – Health: managing with hearing loss

Osteoporosis Society (NSW) (02) 9683 1622

Free call 1800 242 141

www.osteoporisis.org.au

Parkinson’s NSW Inc 1800. 644 189

Support Services 1800 644 189

www.parkinsonsnsw.org.au

Palliative Care NSW (02) 9282 6436

www.palliativecarensw.org.au

Poison Information Centre 13 11 26

Podiatry Association (02) 9698 3751

www.podiatry.asn.au

Seniors Information Service Fact Sheet

being developed – Health: foot care

Quit line NSW (quit smoking) 131 848

Sleep Disorders Australia (02) 9990 3514

Email

sleepoz@hcn.net.au

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44


Seniors Information Service

PO Box 1332 Crows Nest NSW 1585

www.seniorsinfo.nsw.gov.au

Page

7

Fact

Sheet 4B

4B

Stroke Recovery Association NSW (02) 9550 0594

Freecall 1300 650 594

www.strokensw.org.au

Vision Australia

Freecall 1300 847 466

www.visionaustralia.org.au

See Seniors Information Service Fact

Sheet 4A – Health: vision care

Some useful health booklets

These are only a few health-related booklets for older people – many others are

available at your doctor’s surgery or community health centre. The NSW Health

website at www.health.nsw.gov.au/pubs also has useful Fact Sheets on a

range of health issues.

What should I do This booklet outlines commonly occurring medical

problems for people over the age of 50. It gives useful information to help

you decide when to go to the doctor. The booklet lists simple steps to take

for yourself first, and then if there is no change, when to seek medical help.

For your free copy, call Seniors Information Service on 13 12 44.

Stay on Your Feet! Your Home Safety Checklist. This is a guide to

preventing falls, including “fall-proofing” your home and yourself, and ideas

about how to get up again if you do have a fall. It is written in a delightful way

and is packed full of easy-to-follow ideas. For your free copy call the Seniors

Information Service on 13 12 44.

Seniors Information Service is an initiative of the NSW Government

Every care has been taken in the preparation of this document and the information it contains is

believed to be accurate. Seniors Information Service does not endorse, recommend or guarantee

the services listed in its Fact Sheets, in any other publication or on its website. Before seeking advice

or services you should make your own enquiries about the accuracy and reliability of the information

provided, and decide whether the product or service is of good quality and is suitable for your needs.

The Department of Ageing, Disability and Home Care suggests that professional advice be sought

wherever necessary.

Seniors Information Service December 2006

Seniors Information Service is an

initiative of the NSW Government and

is funded by the NSW Department of

Ageing, Disability and Home Care.

Seniors Information Service PO Box 1332, Crows Nest NSW 1585

Seniors

Information

Service

13 12 44

More magazines by this user
Similar magazines