Condo Letter - MauiCondo.com
Condo Letter - MauiCondo.com
Condo Letter - MauiCondo.com
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Maui <strong>Condo</strong> and Home, LLC<br />
Dawn Kane, R<br />
Vice President, Principal Broker<br />
1819 South Kihei Rd. D-103<br />
Kihei, HI 96753<br />
Tel. 808-879-5445, Fax 808-875-1769<br />
dawn.kane@mauicondo.<strong>com</strong><br />
Aloha Owners,<br />
June 2013 <strong>Condo</strong> <strong>Letter</strong><br />
It’s almost Holiday Season! June has passed us and 2013 is officially “half full.”<br />
Mahalo and Thank you to all of our owners. We appreciate your support as we grow, learn and make changes to<br />
better serve you. If you have any feedback or suggestions for us please send them over to us. We always wel<strong>com</strong>e<br />
suggestions from our owners and we will always take those suggestions into consideration as we continue to grow<br />
our business.<br />
The summer of 2013 was a promising time and we are seeing that <strong>com</strong>e to pass. June ended with almost double the<br />
revenue from last year and double the room nights. July has already exceeded last year’s actuals and August is<br />
pacing right along. September and October are of concern, but we have been seeing a drop in airfare in the past<br />
week. We hope that it continues to drop and last minutes bookings will increase.<br />
November and December are <strong>com</strong>ing along and we are seeing more bookings <strong>com</strong>ing in. January and February<br />
continue to do well and we also are seeing more bookings <strong>com</strong>e in during that time. If you are planning on<br />
occupying your unit during the first quarter please make your reservation now. Please remember when making your<br />
booking online, if you do not receive a confirmation number then the reservation is not valid. Reservations can be<br />
made on Ownerlink, by email and as always by phone.<br />
September hosts the annual Westjet sales trip and the Homeaway Software conference. Tiana and Marina will be<br />
attending the Westjet sales trip in Canada. Westjet is a Travel Agency/wholesaler and they are also an airline carrier<br />
and provide many flights to Hawaii, Maui in particular. Last year we gained new business through the Westjet sales<br />
trip and we hope to continue to grow our Travel Agent business this year. The annual Homeaway software<br />
conference will be held at the same time. Melanie and I will be attending the Homeaway conference this year and<br />
we are excited to hear about how our reservations software has improved and how it will affect business.<br />
Airfare drives our economy, so we are happy to see the prices starting to drop. Allegiant Airlines is starting flights<br />
from Fresno and Las Vegas to Honolulu at a good price. Hawaiian Airlines has partnered up with American Airlines<br />
for earning miles. You may earn HawaiianMiles on American Airlines on flights within the continental US.<br />
Last month we informed you of a discounted price on the Kaba room safes. The special discount has expired. If<br />
there are still owners who are interested please let us know as soon as possible and we will try to get the discounted<br />
rate if possible.<br />
We have officially gone “Live” with our new mobile App. We ask that all of our owners download our App and<br />
share it with family, friends and guests. How the App works is: three (3) days prior to arrival we will send the guest<br />
an email invitation with a link to download the App. The App will have all of the guest’s check-in information. a<br />
<strong>com</strong>munication tool between MCH and the guest, guest can send maintenance requests to MCH, view all unit<br />
P.O. Box 1840 Kihei HI 96753<br />
USA/Canada toll free 800.822.4409 fax 808.874.6144 www.mauicondo.<strong>com</strong>
information and amenities, view all of MCH inventory, ability to search availability for future dates, MCH contact<br />
information, local re<strong>com</strong>mendations, GPS, ability to share condo information and More! This App is very versatile<br />
and will provide a better experience for our guests. For those owners who contact their guests directly, we will send<br />
you the information to give to your guests so they can have access. Anyone can download the App, but in order to<br />
login to your specific reservation you must be a guest in our system and we must grant access. To download the<br />
App, visit the App store and search: Maui <strong>Condo</strong> and Home. If you have any questions about how the App works,<br />
please contact Marina.<br />
We appreciate your efforts in making the correct reservation type in Ownerlink. Please remember it is very<br />
important that you choose the correct booking type. If you are making a reservation for a guest please use<br />
the drop down to choose “guest of owner”. If you do not choose the correct reservation type we will have to<br />
cancel your booking and make a new one once it <strong>com</strong>es through and your reservation number will not match.<br />
If you need further assistance with OwnerLink please contact Marina.<br />
Unit Quality Control: Wireless internet is an industry standard. Guests expect to have wireless internet access and<br />
we will have it installed upon guest request. If you do not have WiFi and would like to arrange for it to be installed<br />
please contact Tiana Raymondo.<br />
Owner Updates:<br />
Maui Vista – The AOAO now has a new general manager. We have not been given any details yet.<br />
Maui Kamaole – There will be work done to the roof’s as well as termite tenting <strong>com</strong>ing up. No rentals will be<br />
allowed during the tenting. We are currently waiting to hear from the AOAO about scheduling.<br />
This month our `Olelo No`eau (Hawaiian words of wisdom) is:<br />
A’ohe hana nui ka alu’ia<br />
Translation: No task is too big when done togehter.<br />
Explanation: United we stand, divided we fall.<br />
We thank you for your support and for choosing Maui <strong>Condo</strong> and Home as your Rental Agent. If you know any<br />
Owners looking for a Rental Agent we hope you will please refer them to us.<br />
When you need us, Our Contact emails and phone numbers are:<br />
Dawn Kane, Vice President – dawn.kane@mauicondo.<strong>com</strong> direct line 874-7310<br />
Kat Virgino-Ortogero, Revenue and Inventory Mgr – kat.virgino-ortogero@mauicondo.<strong>com</strong> direct line 874-7309<br />
Mel (Melanie) DeCambra, Accounting Mgr – melanie.decambra@mauicondo.<strong>com</strong> direct line 874-7311<br />
Marina Sands, E-<strong>com</strong>merce / Web Sales Manager – marina.sands@mauicondo.<strong>com</strong> direct line 874-7308<br />
Tiana Raymondo – Owner/Guest Services Mgr – tiana.raymondo@mauicondo.<strong>com</strong> direct line 874-7307<br />
Georgina Correia – Reservations Supervisor – georgina.correia@mauicondo.<strong>com</strong> direct line 874-7304<br />
Sheena Singson, Lead Reservations – sheena.singson@mauicondo.<strong>com</strong> direct line 874-7300<br />
Tiana Lewis, Lead Reservations - tiana.lewis@mauicondo.<strong>com</strong> direct line 874-7300<br />
Austin Hall, Unit Quality Control Coordinator – austin.hall@mauicondo.<strong>com</strong> 879-5445<br />
Mike Kaniho, Arrival Inspector – michael.kaniho@mauicondo.<strong>com</strong> 87 9-5445<br />
Joseph Burns, Arrival Inspector – Joseph.Burns@mauicondo.<strong>com</strong> 87 9-5445<br />
Warmest Aloha and Mahalo,<br />
A Hui Ho,<br />
Dawn and your Maui <strong>Condo</strong> Team<br />
P.O. Box 1840 Kihei HI 96753<br />
USA/Canada toll free 800.822.4409 fax 808.874.6144 www.mauicondo.<strong>com</strong>
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