ARE WE A PEOPLE AT HALF TIME? - Leadership Network

PETER F. DRUCKER
COMPLAINT
15 A G'T-7-
JANELLE BARLCIW
and CLAUS M0LLER
Management Challenges Moving Off the Map, A An Empire Wilderness,
for the 2 1st Century Field Guide to Changing Travels into
PBTE.R E DRUCKER the Congregation America's Future
HARPER BUSINESS, 1999, $27.50
THOMAS G. BANDY ROBERT D. KAPLAN
Not a book about business or ABINGDON PRESS, 1998, $18.00 RANDOM HOUSE, 1~~8, g 27.50
Robert Kaplan is a modernday
de Tocqueville. In ths
processes and tools in this
end of the twentieth century
His observations and
A Complaint Is A Gift
JANELLE BARLOW AND CLAUS
MOLLER
BERTRETT-KOEHLER PUBLISHERS,
1996, s 16.95
As the US has increasingly
shifted to a service-and
customer-focused economy,
dealing successfully with
complaints has become
essential. Using the
Home to the Innovation Network. A collection of literary, artistic and A good site for general-purpose
The sections on "Articles and Reports" technology resources that will be of information on religion with a wide
and "Best Practices" are full of useful special interest to Xer's. variety of useful links to other sites'
articles for innovation, creativity and
organizational learning.
organizational learning.