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4. Developing the Taxi Transformation Plan - SPAD

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<strong>4.</strong>3) Initiative 1 – Regulatory Framework ................................................................................................. 38<br />

<strong>4.</strong>3.1) Supply and Demand ...................................................................................................................................................... 38<br />

<strong>4.</strong>3.2) Enhanced Industry Standards and Expectations ...................................................................................................... 39<br />

<strong>4.</strong>3.3) Transition to Operator Based Licensing .................................................................................................................... 39<br />

<strong>4.</strong>3.4) Fares and Fare Review Mechanism ............................................................................................................................ 39<br />

<strong>4.</strong>4) Initiative 2 – Vehicle Standards .......................................................................................................... 41<br />

<strong>4.</strong><strong>4.</strong>1) New Vehicle Class ........................................................................................................................................................ 41<br />

<strong>4.</strong><strong>4.</strong>2) Age Limit ........................................................................................................................................................................ 41<br />

<strong>4.</strong><strong>4.</strong>3) Vehicle Standards/Specifications .............................................................................................................................. 42<br />

<strong>4.</strong><strong>4.</strong>4) Licence Renewal ........................................................................................................................................................... 42<br />

<strong>4.</strong>5) Initiative 3 – Driver Standards ............................................................................................................ 43<br />

<strong>4.</strong>5.1) Driver Training and Testing ........................................................................................................................................ 43<br />

<strong>4.</strong>5.2) Enforcing Existing Driver Requirements ................................................................................................................... 44<br />

<strong>4.</strong>5.3) Duration of Driver License and Automatic Renewal ............................................................................................... 44<br />

<strong>4.</strong>6) Initiative 4 – Integration and Branding .............................................................................................. 45<br />

<strong>4.</strong>6.1) Branding ......................................................................................................................................................................... 45<br />

<strong>4.</strong>6.2) Centralised Customer Service Centre ....................................................................................................................... 45<br />

<strong>4.</strong>6.3) Branding- 1Malaysia Quality Brand ............................................................................................................................ 46<br />

<strong>4.</strong>7) Initiative 5 – Network, Reliability and Congestion ........................................................................... 47<br />

<strong>4.</strong>7.1) Priority Infrastructure and Use of Bus Lanes ........................................................................................................... 47<br />

<strong>4.</strong>7.2) <strong>Taxi</strong> Stand Provision ..................................................................................................................................................... 47<br />

<strong>4.</strong>8) Initiative 6 – Partnership .................................................................................................................... 48<br />

<strong>4.</strong>9) Initiative 7 – Performance Management and Enforcement ............................................................. 49<br />

<strong>4.</strong>9.1) Enforcement .................................................................................................................................................................. 49<br />

<strong>4.</strong>9.2) Industry Performance Management........................................................................................................................... 50<br />

5. Phasing and Delivery .................................................................................................................... 53<br />

5.1) Introduction ......................................................................................................................................... 53<br />

5.2) Ease of Delivery ................................................................................................................................... 53<br />

5.3) Costs and Benefits ............................................................................................................................... 53<br />

5.4) Phasing and Implementation .............................................................................................................. 62<br />

5.5) Next Steps ............................................................................................................................................ 63<br />

6. Summary......................................................................................................................................... 65

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