Annual Report 2010 - Outdoor Media Association
Annual Report 2010 - Outdoor Media Association
Annual Report 2010 - Outdoor Media Association
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<strong>Annual</strong> <strong>Report</strong> <strong>2010</strong><br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong><br />
Suite 504, 80 William Street<br />
East Sydney NSW 2011<br />
T 02 9357 9900<br />
F 02 8356 9500<br />
E info@oma.org.au<br />
www.oma.org.au<br />
This is printed on 100% recycled stock to support our commitment to the environment.
Publisher<br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong><br />
ISSN – 1839-0315 (Print)<br />
ISSN – 1839-0323 (Online)<br />
Contact<br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong><br />
Suite 504, 80 William Street<br />
East Sydney NSW 2011<br />
T 02 9357 9900<br />
F 02 8356 9500<br />
E info@oma.org.au<br />
www.oma.org.au<br />
Availability<br />
This annual report has been designed<br />
for accessible online use and<br />
distribution.<br />
A limited number of copies have been<br />
printed for industry distribution.<br />
This report is available at<br />
www.oma.org.au/annual-reports.<br />
Information about the <strong>Outdoor</strong> <strong>Media</strong><br />
<strong>Association</strong> and membership services<br />
can be found at www.oma.org.au.<br />
All photographs © <strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong><br />
and its members.<br />
TABLE OF CONTENTS<br />
ABOUT THE <strong>Outdoor</strong> media association 4<br />
Message from the Chairman 6<br />
Message from the CEO 8<br />
Board of Directors 10<br />
Committees 13<br />
Team 17<br />
Organisational Structure 18<br />
MEMBERSHIP 20<br />
Members 22<br />
THE COMMUNITY 25<br />
Joint industry sponsorships 26<br />
Industry Community Sponsorships 30<br />
Partnerships and Donations 32<br />
ENVIRONMENT AND SUSTAINABILITY 34<br />
AUDIENCE MEASUREMENT SYSTEM – MOVE 36<br />
MARKETING 40<br />
Regulation of OUT-OF-HOME 42<br />
INDUSTRY PERFORMANCE 44<br />
TOP ADVERTISERS 46<br />
INDUSTRY BENCHMARK 48<br />
APPENDICES 50<br />
3
ABOUT THE OUTDOOR MEDIA ASSOCIATION<br />
"Our mission is<br />
to build a more<br />
sustainable industry<br />
for our members"<br />
The <strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong> (OMA)<br />
is the peak national industry body<br />
representing 97% of Australia’s<br />
Out-of-Home (OOH) media display<br />
companies and production facilities, and<br />
some media display asset owners. See<br />
Appendix 1 for the OMA Members<br />
Company Descriptions.<br />
Prior to July 2005, the OMA traded as<br />
the <strong>Outdoor</strong> Advertising <strong>Association</strong> of<br />
Australia (OAAA), which commenced<br />
operations in 1939.<br />
The OMA is governed by a Board<br />
of Directors that is elected by the<br />
membership and consists of seven people<br />
OOH media display Members advertise<br />
third-party* products across all categories<br />
in the OOH sector including: on buses,<br />
trams, taxis, pedestrian bridges, billboards<br />
and free-standing advertisement panels;<br />
on street furniture (eg bus/tram shelters,<br />
public toilets, bicycle stations, telephone<br />
booths, kiosks); and in bus stations, railway<br />
stations, shopping centres, universities and<br />
airport precincts.<br />
OOH advertising is a medium that reaches<br />
almost every member of the community<br />
when they are travelling outside their<br />
home and is seen at any time of the day<br />
or night, unable to be turned off, fastforwarded,<br />
put aside or be left unopened.<br />
Members of the OMA adhere to an<br />
industry Code of Ethics to ensure they<br />
operate their businesses responsibly in the<br />
environment and abide by the regulatory<br />
frameworks of the industry. See Appendix<br />
2 for the OMA’s Code of Ethics.<br />
Mission<br />
To build a more sustainable industry for<br />
our members.<br />
Charter<br />
To serve our members by promoting the<br />
industry and developing constructive<br />
relations with primary stakeholders.<br />
Core Functions<br />
- Audience Measurement<br />
- Marketing and Research<br />
- Revenue <strong>Report</strong>ing<br />
- Government Relations and Regulatory Affairs<br />
- Community and Environmental Sustainability<br />
- <strong>Media</strong> Relations<br />
- Member Services<br />
Core Values<br />
Respect – we will actively listen to and<br />
respect our stakeholders’ views so that<br />
we may act collaboratively in responding<br />
to their needs.<br />
Integrity – we will promote the highest<br />
professional standards, ensuring we have<br />
the necessary skills and resources to perform<br />
our duties responsibly and effectively.<br />
Leadership – we will show leadership<br />
through our work and attitudes by always<br />
acting ethically and in the best interests<br />
of our organisation and stakeholders.<br />
Teamwork – we will value and support<br />
each other and acknowledge the<br />
contribution of each team member through<br />
constructive feedback.<br />
Transparency – we will be fully accountable<br />
and transparent in exercising our duties.<br />
*Advertising in which the advertisement is not associated with<br />
the premises or vehicle on which it is displayed. That is, a land<br />
or asset owner allows an outdoor media display company to<br />
display an advertisement for a third-party product.<br />
4<br />
55
Message from the Chairman, Steve McCarthy<br />
Thriving together<br />
What a stellar year <strong>2010</strong> was for the<br />
OOH industry in Australia. I would like to<br />
congratulate and thank the OMA team,<br />
members and stakeholders for all that we<br />
collectively achieved in <strong>2010</strong>.<br />
In looking back on the year, it is pleasing<br />
to see not only how well the industry<br />
performed financially, but also its proven<br />
ability to successfully collaborate on a<br />
variety of initiatives. We launched our new<br />
audience measurement system, MOVE<br />
(Measurement of <strong>Outdoor</strong> Visibility<br />
and Exposure), released impressive<br />
new econometric research, OUTSMART,<br />
celebrated all things creative, with The<br />
<strong>Outdoor</strong> Awards and participated in a variety<br />
of commendable community sponsorships.<br />
Firstly, in February, after 5 years and a<br />
$10 million investment we launched<br />
MOVE, the first industry-wide audience<br />
measurement system for OOH in Australia.<br />
The response from the industry has<br />
been hugely positive and MOVE has<br />
been embraced by the media buyers and<br />
advertisers.<br />
In September the industry launched a<br />
major econometric research project,<br />
OUTSMART, which proved OOH’s ability to<br />
deliver outstanding Return on Investment<br />
(ROI). This independent study carried<br />
out by BrandScience was the next logical<br />
step following the launch of MOVE.<br />
While MOVE provides advertisers with<br />
the accountability and transparency they<br />
seek on audience reach and frequency,<br />
OUTSMART goes a step further and looks<br />
at how OOH delivers ROI to the advertiser.<br />
We also hosted the second annual <strong>Outdoor</strong><br />
Awards in September. The awards help<br />
us engage with the creative community<br />
and showcase the best in Australian OOH<br />
creativity. In only its second year we were<br />
delighted to receive over 200 entries from<br />
more than 50 advertising agencies from<br />
around Australia. Best of Show in <strong>2010</strong><br />
went to Sydney-based advertising agency<br />
Jack Watts Currie (JWC) for its Australian<br />
Red Cross campaign.<br />
OMA members collectively supported many<br />
public service campaigns throughout the<br />
year with generous contributions totalling<br />
more than $12 million. Joint Industry<br />
campaigns included the NSW Police<br />
Department’s Missing Persons Week, the<br />
Football Federation of Australia’s ’Come<br />
Play!’ campaign to help bring the World<br />
Cup to Australia in 2022, and, of course<br />
our major sponsorship of The Big Issue.<br />
The OMA also facilitated the delivery of<br />
over 51 pallets of advertising skins donated<br />
by members to the Overseas Disaster<br />
Resources Organisation and the Victorian<br />
Bushfire Recovery.<br />
Following a healthy uplift in sales which<br />
began in November 2009 the OOH market<br />
grew steadily in <strong>2010</strong>. We ended the year<br />
posting a 19% increase on net revenue<br />
year-to-date of $77 million, up from $400<br />
million in 2009 to $477 million in <strong>2010</strong>.<br />
Finally, this year we were delighted to<br />
welcome four new members to the OMA<br />
including the Titan <strong>Media</strong> Group, ASAPS,<br />
Prime Signs and the Roads and Traffic<br />
Authority NSW (RTA).<br />
It certainly is a very exciting time to be<br />
part of the OOH industry in Australia<br />
and I look forward to the challenges and<br />
opportunities ahead in 2011.<br />
Steve McCarthy<br />
Chairman<br />
6
Message from the CEO, Charmaine Moldrich<br />
Looking to the future<br />
OMA Chairman Steve McCarthy has reflected<br />
on our achievements over the past year and I<br />
will briefly highlight what will be the OMA’s<br />
focus for the next few years.<br />
Our aim is to grow the OOH Industry’s<br />
market share. We now have a great set<br />
of tools to do this: our new audience<br />
measurement system MOVE, as well as the<br />
persuasive research findings we presented<br />
in OUTSMART that proves the worth of our<br />
industry to advertisers by showcasing the<br />
medium’s ability to deliver outstanding ROI.<br />
We anticipate that MOVE – a world first in<br />
that it covers all major OOH formats and<br />
environments – will help the sector grow<br />
its market share from the current 4% to<br />
6%, in the next 2 to 3 years, as a direct<br />
result of the compelling audience reach<br />
and frequency figures our media<br />
channel provides advertisers. With our<br />
new currency Likelihood-To-See (LTS)<br />
giving advertisers a true indication that<br />
their products are being seen by their<br />
target markets.<br />
In 2011 we will commission our second<br />
Access Economics study on the economic<br />
worth of our industry. The National Study<br />
will look at what we contribute to the<br />
Australian economy and community.<br />
We will also commission our second<br />
Public Opinion Research study on <strong>Outdoor</strong><br />
Advertising, through AC Nielsen, which<br />
in 2007 told us that 87% of people were<br />
either positive or neutral towards outdoor<br />
advertising.<br />
For a medium that is not content driven,<br />
the execution of the creative message is<br />
OOH’s most important asset. The OMA<br />
will engage directly with the creative<br />
community through a series of new<br />
initiatives to encourage clever, smart and<br />
effective creative campaigns. We will also<br />
showcase the use of the latest digital<br />
technology and product innovations our<br />
members have on offer.<br />
We will continue to work hard behindthe-scenes<br />
with Federal, State and Local<br />
governments on regulations and legislation.<br />
The Government relations activities that we<br />
undertake on behalf of the industry will be<br />
our most important and ongoing focus for<br />
the next few years.<br />
Fostering mutually beneficial relations with<br />
government and upholding strong regard<br />
for community values and environmental<br />
sustainability in all activities is of the<br />
utmost importance to us.<br />
One of the most pressing and current<br />
topics on our agenda will be discussions<br />
surrounding the House of Representatives<br />
and the Senate Inquiries concerning the<br />
regulation and classification of advertising<br />
content for OOH.<br />
We are working to dispel the popular<br />
myth that our medium is dominated by<br />
inappropriate images. The statistics tell<br />
a very different story. In <strong>2010</strong> we posted<br />
30,000 advertisements, the Advertising<br />
Standards Bureau received 90 complaints<br />
of which seven were upheld, that is a<br />
99.98% accuracy rate, an excellent result<br />
by any reasonable standard.<br />
In my opinion OOH advertising is an<br />
essential part of contemporary cities and<br />
their iconography. I believe that as an<br />
industry we are aware of our responsibility<br />
to create cities we can all be proud of.<br />
We will continue to work in close<br />
partnership with our industry colleagues<br />
to ensure that we are taking a holistic<br />
approach to the media industry, sharing<br />
knowledge and innovation and working<br />
together to create social capital.<br />
The new digital age of billboards continues to<br />
push forward. And everyone is keen for us to<br />
predict how digital will impact on the sector<br />
and the industry as a whole. We can be<br />
certain digital is going to have a substantial<br />
impact on the future of OOH advertising.<br />
Place-based digital networks are taking<br />
off in smaller formats such as the retail<br />
environment. Advancements in 3D TV,<br />
lithographic TV and other technologies<br />
mean that digital OOH solutions are<br />
more readily available.<br />
OOH is poised for future growth, we are a<br />
cost efficient way of reaching audiences, we<br />
now have an audience measurement system<br />
that is used widely, our research proves the<br />
worth of our industry to advertisers and we<br />
continue to be engaged across Australia with<br />
various communities and charities.<br />
It has been a wonderful first year as CEO of<br />
the OMA, filled with innovation and growth.<br />
There are many challenges ahead in 2011<br />
in particular in the Government Regulation<br />
arena. We are equipped to take on the<br />
opportunities and challenges we face with<br />
gusto and vigour.<br />
I pay tribute to the hardworking team at<br />
the OMA, as well as our members who<br />
are always on board, work with great<br />
camaraderie and always have the industry’s<br />
best interest at heart.<br />
Charmaine Moldrich<br />
CEO<br />
8
Board of Directors<br />
The OMA is governed by a Board of Directors elected by the members of the OMA according to the Constitution of the<br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong>. As of 31 December <strong>2010</strong>, the Board of Directors were as follows:<br />
Steve McCarthy (Chairman)<br />
CEO Adshel Street Furniture<br />
Brad Bishopp<br />
CEO Bishopp <strong>Outdoor</strong><br />
Richard Herring<br />
CEO APN <strong>Outdoor</strong><br />
John Tyquin<br />
Joint Managing Director<br />
Steve has been CEO of Adshel Street<br />
Furniture since November 2000.<br />
Responsible for the Australian and<br />
New Zealand operations, Steve has<br />
guided the business through strong<br />
growth in revenue, profit and staff<br />
numbers in this period. Steve has<br />
an extensive background in the<br />
property industry, having spent nearly<br />
eight years with Lend Lease in its<br />
shopping centre division in a range<br />
of roles, including General Manager<br />
of Marketing. He then held senior<br />
positions at Westfield, including State<br />
Manager for SA and WA and Regional<br />
General Manager for NSW and<br />
QLD. Steve has served on the board<br />
since June 2004 and was elected as<br />
Chairman in April 2008.<br />
Brad has more than 17 years<br />
experience in the OOH media sector<br />
as co-founder of Bishopp <strong>Outdoor</strong><br />
Advertising, a dynamic billboard<br />
company specialising in servicing regional<br />
Queensland. Brad sees his position on<br />
the board as representation and voice<br />
for the smaller OOH companies<br />
that still flourish in Australia.<br />
Brendon Cook<br />
CEO oOh!media<br />
Brendon has been working within the<br />
OOH advertising sales industry for over<br />
32 years and in 1989 founded <strong>Outdoor</strong><br />
Network Australia, now known as<br />
oOh!media. Some of Brendon’s career<br />
achievements include being a Director<br />
and Co-founder of ROAM (Research<br />
on <strong>Outdoor</strong> Audience Measurement),<br />
member of the Technical Committee of<br />
the joint Industry Committee (JIC) on<br />
Audience Measurement and eight years<br />
involvement in The Executive Connection<br />
(TEC), the Australian and New Zealand<br />
segment of the organisation dedicated<br />
to increasing the effectiveness and<br />
enhancing the lives of Chief Executives.<br />
Richard has more than 30 years<br />
experience in media and sales both<br />
in Australia and internationally.<br />
He joined Cody <strong>Outdoor</strong> in 1995<br />
and was appointed General Manager<br />
in 1998 and Chief Executive in 2001.<br />
He also has a strong background in<br />
sales in television and radio. He was<br />
appointed Chief Executive of APN<br />
<strong>Outdoor</strong> in early 2004 and sets the<br />
strategic direction for the company’s<br />
operations in Australia and New<br />
Zealand, as well as the organisation’s<br />
Asian businesses.<br />
Mike Tyquin<br />
CEO EYE<br />
Australia & New Zealand<br />
Mike has over 17 years experience<br />
in the OOH media industry having<br />
joined <strong>Outdoor</strong> Plus in 1993. Since<br />
joining EYE in December 2002, Mike<br />
has held responsibility for EYE’s<br />
business interests in South East Asia,<br />
including EYE Indonesia and Big Tree<br />
<strong>Outdoor</strong> Malaysia, and growth into<br />
new territories such as Singapore. In<br />
January 2007, Mike was appointed<br />
goa Billboards<br />
John oversees several companies within<br />
the goa group, including goa billboards,<br />
the largest privately owned billboard<br />
company in Queensland. Prior to joining<br />
OOH, John spent six years in the radio<br />
industry in Brisbane and Sydney.<br />
Steve O’Connor<br />
CEO JCDecaux<br />
Steve has over 20 years experience in<br />
the OOH media industry having started<br />
as Sales Manager with Buspak in 1990,<br />
then appointed CEO of Buspak Hong<br />
Kong six years later. In 1998 Steve<br />
returned to Australia where he took up<br />
the position of CEO for Buspak Australia<br />
and New Zealand. During his six years<br />
in this role, Steve grew the organisation<br />
and established himself as a dynamic<br />
and leading force in the OOH advertising<br />
industry. In 2004, Steve joined JCDecaux<br />
as CEO of its Australian operations and<br />
is currently responsible for more than<br />
140 staff and a varied portfolio including<br />
street furniture, transit and billboard<br />
advertising. During the development<br />
phase and launch of MOVE, Steve held<br />
CEO of EYE’s Australia and New<br />
the position of MOVE Chairman.<br />
10<br />
Zealand operations.<br />
11
Meetings of the Board of Directors<br />
There were four meetings of the Board of Directors held in <strong>2010</strong>: February, May, August and November.<br />
Committees<br />
OMA Directors Title Organisation Director since<br />
Steve McCarthy<br />
(Chairman)<br />
Eligible to attend<br />
Full board meeting<br />
Attended<br />
CEO Adshel 2004 4 4<br />
Brad Bishopp CEO Bishopp <strong>Outdoor</strong> 2006 4 3<br />
Brendon Cook CEO oOh!media 2003 4 4<br />
Richard Herring CEO APN <strong>Outdoor</strong> 2004 4 4<br />
Steve O’Connor CEO JCDecaux 2004 4 4<br />
John Tyquin Managing Director goa Billboards 2008 4 3<br />
Mike Tyquin CEO EYE 2007 4 4<br />
The OMA coordinates five committees to assist in identifying and managing key issues affecting the OOH media industry.<br />
These committees are made up of senior staff from the membership base.<br />
Regulatory Affairs Committee<br />
The OMA convenes a Regulatory Affairs Committee (RAC) on a bi-monthly basis, or as necessary. The RAC met on three occasions in<br />
<strong>2010</strong> to discuss a number of regulatory issues affecting the industry in New South Wales, Victoria and Queensland. The Committee<br />
spent a considerable amount of time and effort overseeing the OMA’s submissions, particularly in relation to the regulation of Electronic<br />
Static Displays in NSW.<br />
Representatives on the Regulatory Affairs Committee:<br />
Representative Title Organisation<br />
Carolyn Samsa / Linda Black (Chair) Senior Policy Adviser OMA<br />
Anita Burgermeister Concession Manager – Drive EYE<br />
Peter Glavincevski Commercial Director NSW, QLD, NZ Adshel<br />
<strong>Annual</strong> General Meeting<br />
The <strong>Annual</strong> General Meeting was held on 18 May, <strong>2010</strong> in<br />
The Terrace Room of the Australian Museum, Sydney.<br />
The meeting was followed by a short presentation by OMA’s<br />
CEO, Charmaine Moldrich, to discuss MOVE, the <strong>2010</strong> Creative<br />
Awards, the OUTSMART research project, The Big Issue<br />
sponsorship, and the <strong>2010</strong> <strong>Outdoor</strong> Advertising <strong>Association</strong><br />
of America (OAAA) Conference.<br />
Ged Hart General Manager – Large Format Development oOh!media<br />
Charmaine Moldrich CEO OMA<br />
Paul Osborne National Commerical Director APN <strong>Outdoor</strong><br />
Brian Tyquin Managing Director <strong>Outdoor</strong> Systems<br />
Matthew Vincent National City Relations Manager JCDecaux<br />
12<br />
13
Financial Committee<br />
The Financial Committee signs off on the monthly and quarterly<br />
revenue reports received from the OMA’s accountants. They also<br />
provide strategic advice on all financial matters to do with<br />
the OMA and MOVE.<br />
Representatives on the Financial Committee:<br />
Representative Title Organisation<br />
Charmaine Moldrich<br />
(Chair)<br />
Anna Lee /<br />
Ken O’Loughlin<br />
Cormac McCarthy /<br />
Wayne Castle<br />
CEO<br />
CFO<br />
CFO<br />
OMA<br />
Adshel<br />
APN <strong>Outdoor</strong><br />
Brendan O’Neill CFO JCDecaux<br />
Marketing Committee<br />
The Marketing Committee met bi-monthly to discuss both marketing opportunities and to make decisions on the various OMA marketing<br />
projects including: promotion of MOVE and dissemination of OUTSMART research findings. The <strong>Outdoor</strong> Awards and industry sponsorships<br />
such as The Big Issue and the NSW Police Missing Persons Week.<br />
Representatives on the Marketing Committee:<br />
Representative Title Organisation<br />
Nicole Moore (Chair) Marketing Manager OMA<br />
Joana Barros National Marketing Manager Adshel<br />
Misty Cambray National Marketing Manager APN <strong>Outdoor</strong><br />
Leonie Collins General Manager – Marketing EYE<br />
Tristan Craig Marketing Assistant OMA<br />
Peter Williams CFO EYE<br />
Alison Diaper Marketing Manager EYE<br />
Simon Yeandel CFO oOh!media<br />
Kirsty Dollisson General Manager – Marketing and Commercial Torch<strong>Media</strong><br />
Nick Errey Strategy Manager oOh!media<br />
Sara Lappage Marketing and Sustainability Director oOh!media<br />
Julia Lees Marketing Executive JCDecaux<br />
Elvira Lodewick Marketing Director Adshel<br />
Paul McBeth General Manager – Marketing APN <strong>Outdoor</strong><br />
Maria Papathanasiou Marketing Manager JCDecaux<br />
13 15
Occupational Health and Safety Committee<br />
The Occupational Health and Safety Committee meets twice a year or as the need arises, and in <strong>2010</strong> successfully completed a<br />
TEAM<br />
$102,000 WorkCover NSW funded project to develop risk management resources for supervisors working in the high risk areas<br />
of production and installation of OOH. The OMA developed further video and workbooks for hazards that affect employees –<br />
fatigue; working outdoors in sun, wind and storms; working around traffic and pedestrians; working with glass; and drugs and<br />
alcohol. These resources are available at www.oma.org.au/OHS.<br />
Charmaine Moldrich, CEO<br />
Charmaine Moldrich is the joint CEO of the<br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong> and MOVE.<br />
Linda Black, Senior Policy Adviser<br />
Linda joined the OMA in September <strong>2010</strong>.<br />
Linda’s responsibilities include: liaising<br />
Tristan Craig, Marketing Assistant<br />
Tristan joined the OMA in May <strong>2010</strong>.<br />
Tristan’s responsibilities include newsletter<br />
Representatives on the Occupational Health and Safety Committee:<br />
Her role is to promote the benefits and<br />
professionalism of the industry, much of<br />
with industry regulators, writing position<br />
papers and submissions which support the<br />
production, web content management<br />
and helping promote the activities of<br />
which is regulated through state and local<br />
interests of the industry, developing policy<br />
the OMA. With five years marketing and<br />
Representative Title Organisation<br />
government. Charmaine has over<br />
25 years experience in management across<br />
initiatives, advising the CEO and industry<br />
members on issues management and<br />
communications experience, Tristan’s<br />
background includes marketing roles<br />
Rosemary Roberts (Chair) Office Manager OMA<br />
a platform of sectors including media, arts,<br />
university and government. Prior to joining<br />
stakeholder consultation. Prior to working<br />
with the OMA, Linda worked in legal and<br />
within media and telco sectors such as<br />
Vodafone UK.<br />
Greg Attewell General Manager – Assets APN <strong>Outdoor</strong><br />
the OMA, Charmaine worked for the NSW<br />
dispute resolution roles in the public and<br />
Glenn Badcock Technical Director JCDecaux<br />
public service where she spent 12 years at<br />
senior executive management level.<br />
private sectors.<br />
Grant Guesdon, MOVE Research Manager<br />
Grant is responsible for the day-to-day<br />
Belinda Barnard Operations Manager Cactus Imaging<br />
Rosemary Roberts, Office Manager<br />
Nicole Moore, Marketing Manager<br />
Nicole joined the <strong>Outdoor</strong> <strong>Media</strong><br />
functions of MOVE and its future<br />
development. His role involves training,<br />
Jason Bell General Manager – Production and Mobiles oOh!media<br />
Rosemary manages the OMA office<br />
on a day-to-day basis, and provides<br />
<strong>Association</strong> as Marketing Manager at the<br />
beginning of 2009. Her responsibilities<br />
education, research, and statistical analysis.<br />
Prior to joining MOVE Grant worked for<br />
Brian Freeman Operations Manager Torch<strong>Media</strong><br />
executive support to the CEO and the<br />
include developing the marketing and<br />
the development company responsible for<br />
OMA team. This includes maintaining<br />
communications collateral for the<br />
building the MOVE System and has over<br />
David Morrison General Manager – Drive EYE<br />
OMA’s finance, human resources and<br />
OMA and MOVE. This includes website<br />
11 years experience in the planning and<br />
information technology systems, as well as<br />
management, newsletters, events, the<br />
buying of media campaigns for national<br />
Ajay Powell National OH&S Director APN <strong>Outdoor</strong><br />
assisting with MOVE and OH&S projects.<br />
<strong>Outdoor</strong> Awards, managing sponsorships<br />
and international clients.<br />
Kerry Pronk OH&S Manager EYE<br />
John Purcell Operations Manager oOh!media<br />
Nigel Spicer General Manager Cactus Imaging<br />
Rosemary joined the OMA in April 2006<br />
and prior to this worked for the RTA as<br />
Training Manager for Motor Registries,<br />
as OH&S Operations Manager for a<br />
national consultancy company, and for the<br />
Australian Reptile Park.<br />
and research projects, as well as the<br />
marketing for MOVE.<br />
Megan Edgar, Marketing and Research<br />
Assistant (until May <strong>2010</strong>)<br />
John Gandar, MOVE Project Manager<br />
John has over 25 years market research<br />
experience and has worked in numerous<br />
countries on a range of projects and<br />
various sectors including media, financial<br />
Daniel Ward General Manager Ultimate Sign Installations<br />
services, fast foods and automotive. John’s<br />
Carolyn Samsa, Senior Policy Adviser<br />
current responsibility is project managing<br />
(until June <strong>2010</strong>)<br />
the next developments for MOVE.<br />
16<br />
17
Organisational Structure<br />
In <strong>2010</strong>, the OMA was managed by a Chief Executive Officer and<br />
employed four full-time positions including an Office Manager,<br />
Senior Policy Advisor, Marketing Manager and a Marketing<br />
Assistant. MOVE is a proprietary limited company which has the<br />
sole purpose of managing and administering the MOVE audience<br />
measurement system. It is owned by the OMA and its five largest<br />
members, APN <strong>Outdoor</strong>, EYE, Adshel, JCDecaux and oOh!media.<br />
In <strong>2010</strong>, MOVE employed one dedicated full-time position,<br />
Research Manager, and a Project Manager on a consultancy basis.<br />
All OMA positions work across the MOVE business in addition<br />
to the OMA business.<br />
Board of<br />
Directors<br />
Chief<br />
Executive Officer<br />
Charmaine Moldrich<br />
Office<br />
Manager<br />
Rosemary Roberts<br />
Senior Policy<br />
Adviser<br />
Linda Black<br />
Marketing<br />
Manager<br />
Nicole Moore<br />
MOVE Research<br />
Manager<br />
Grant Guesdon<br />
MOVE Project<br />
Manager<br />
John Gandar<br />
Marketing<br />
Assistant<br />
Tristan Craig<br />
18
MEMBERSHIP<br />
The OMA represents more than 97% of<br />
revenue generated by OOH advertising in<br />
Australia and as of 31 December <strong>2010</strong>,<br />
the OMA had 33 members, up from<br />
30 members in 2009.<br />
Membership of the OMA is available in<br />
three categories, including: <strong>Media</strong> Display,<br />
Non-media Display and Asset Owners. All<br />
applications for membership to the OMA<br />
require approval by the Board of Directors.<br />
See Appendix 3 for OMA Membership<br />
Categories.<br />
The OMA’s charter is to serve its members<br />
by promoting the industry and developing<br />
constructive relations with primary<br />
stakeholders.<br />
Benefits to Members<br />
The OMA offers the following benefits and<br />
opportunities to its members:<br />
• Participation in discussions and<br />
meetings on legislative and<br />
regulatory issues.<br />
• Input into the industry’s position on<br />
regulatory issues.<br />
• Benefit from the lobbying and<br />
advocacy that the OMA conducts on<br />
behalf of members on regulatory<br />
and assessment issues.<br />
• Participation in the development of<br />
industry standards and guidelines.<br />
• Participation in the development<br />
of custom research to advance the<br />
industry.<br />
• Opportunity to participate in the<br />
MFA and AANA accredited audience<br />
measurement system for OOH –<br />
MOVE.<br />
• Access to industry specific customised<br />
OHS materials for high risk<br />
workplaces.<br />
• Access to electronic newsletters,<br />
media releases, and media summaries,<br />
including assistance and regular<br />
updates on industry legislative,<br />
regulatory and legal issues.<br />
• Access to individual council<br />
development control plans.<br />
• Access to confidential industry<br />
revenue reports.<br />
• Networking with industry peers.<br />
• Company profile promoted on OMA<br />
website.<br />
• Participation in OMA sponsored<br />
industry seminars, events and awards.<br />
Code of Ethics<br />
OOH is a medium that reaches<br />
almost every member of the<br />
community when they are<br />
travelling outside of their home.<br />
OOH can be seen at any time of<br />
the day or night and cannot be<br />
turned off, fast-forwarded, put<br />
aside or be left unopened. This<br />
is why it is important for the<br />
industry to ensure that it operates<br />
its business responsibly. The OMA<br />
has therefore developed its own<br />
Code of Ethics. This code outlines<br />
voluntary principles that all<br />
members must adhere to, relating<br />
to working with advertisers and<br />
regulators, and responsibilities<br />
towards the community and the<br />
environment. See Appendix 2<br />
for the OMA’s Code of Ethics.<br />
Occupational Health<br />
and Safety<br />
Thanks to funding received from<br />
WorkCover NSW the OMA was able<br />
to build upon its current stock of OHS<br />
material for members including videos<br />
and workbooks to assist installation and<br />
production members to meet their risk<br />
management responsibilities.<br />
The objectives of these OH&S tools are to:<br />
• Improve the competency of<br />
supervisors in risk management<br />
principles.<br />
• Educate supervisors working<br />
within the industry on how to<br />
better communicate and consult<br />
with employees in identifying and<br />
controlling identified hazards and<br />
risks.<br />
• Improve accuracy levels of risk<br />
assessments, allowing for improved<br />
documentation of risk controls.<br />
• Create an ongoing resource that<br />
addresses language and literacy<br />
barriers for employees working in high<br />
risk situations.<br />
The videos can be viewed and<br />
workbooks downloaded from:<br />
www.oma.org.au/OHS<br />
Member Survey<br />
In July <strong>2010</strong> the OMA conducted a survey<br />
of its members to gather opinion and<br />
feedback on membership services and the<br />
role the OMA plays for its members. It was<br />
sent to approximately 120 OMA member<br />
contacts and resulted in 67 responses<br />
being received, 90% of which were from<br />
media display members. Results showed<br />
consistency in attitudes and feedback and<br />
also in suggestions regarding issues and<br />
opportunities for the future of the industry.<br />
The outcomes from this survey, in addition to<br />
the Board Planning Day, have been extremely<br />
useful in helping to shape direction of<br />
activities on behalf of members.<br />
We plan to make this an annual project so<br />
we remain informed of member expectations<br />
to remain effective for the industry.<br />
Snapshot of key survey findings<br />
found to be ’very important’ to<br />
respondents:<br />
Areas of the OMA’s business:<br />
79% – Advocating to government<br />
regarding regulation and<br />
legislation<br />
48% – Marketing to stakeholders<br />
and end users<br />
51%– Research and evaluation<br />
studies<br />
19% – Member services<br />
Valuable OMA membership<br />
benefits:<br />
70% – Participation in MOVE<br />
43% – OMA’s lobbying and<br />
advocacy on regulatory<br />
issues<br />
37% – Industry standards and<br />
guidelines<br />
35% – Custom research to advance<br />
the industry<br />
27% – Influencing the industry’s<br />
position among stakeholders<br />
20<br />
21
MEMBERS<br />
The OMA continued to attract new<br />
members throughout <strong>2010</strong> and welcomed<br />
four new members: Non-<strong>Media</strong> Display<br />
Members, ASAPS and Prime Signs; Asset<br />
Owner Member, the Roads and Traffic<br />
Authority NSW; and <strong>Media</strong> Display<br />
Member, Titan <strong>Media</strong> Group.<br />
See Appendix 1 for OMA members<br />
Company Descriptions.<br />
At the time of print in May 2011, the<br />
OMA welcomed a further three members,<br />
including Non-<strong>Media</strong> Display Members,<br />
Anitech and Adstream and <strong>Media</strong> Display<br />
Member, See<strong>Media</strong>.<br />
As of 31 December <strong>2010</strong>, the OMA members were as follows:<br />
<strong>Media</strong> Display Members<br />
Adshel<br />
Octopus <strong>Media</strong><br />
APN <strong>Outdoor</strong><br />
oOh!media<br />
Bailey <strong>Outdoor</strong> Advertising<br />
<strong>Outdoor</strong> Systems<br />
Billboard Connection<br />
Paradise <strong>Outdoor</strong><br />
Bishopp <strong>Outdoor</strong> Advertising<br />
ROVA <strong>Media</strong><br />
EYE<br />
Savage <strong>Outdoor</strong><br />
Non-<strong>Media</strong> Display Members<br />
ASAPS<br />
Avery Dennison<br />
Brite Solutions<br />
Cactus Imaging<br />
Country <strong>Outdoor</strong> Signs<br />
MMT Global<br />
goa billboards<br />
Sports & <strong>Outdoor</strong> <strong>Media</strong><br />
Omnigraphics<br />
Independent <strong>Outdoor</strong> <strong>Media</strong> (iOM)<br />
Tayco <strong>Outdoor</strong> Advertising<br />
Prime Signs<br />
JCDecaux<br />
Metrospace <strong>Outdoor</strong> Advertising<br />
Titan <strong>Media</strong> Group<br />
Torch<strong>Media</strong> / Claude Group<br />
Prismaflex<br />
Ultimate Sign Installation<br />
Asset Owner Members<br />
RailCorp<br />
Roads and Traffic Authority NSW<br />
22
BIG2054_SUPER SITE<br />
THE COMMUNITY<br />
Responsibilities toward the community * :<br />
1. We are committed to providing an<br />
effective form of communication for<br />
goods, services and public information<br />
of interest and/or benefit to the<br />
community.<br />
2. We are committed to contributing to<br />
the sustainability of the communities<br />
in which we operate through<br />
initiatives identified in the OMA’s<br />
Environment and Sustainability<br />
Statement.<br />
3. We actively support community<br />
service and charity campaigns.<br />
4. We support all decisions made by<br />
the Advertising Standards Board in<br />
regards to complaints about outdoor<br />
advertising.<br />
5. We only endorse the display of<br />
advertising that adheres to the<br />
following advertising industry codes<br />
of practice:<br />
• Australian <strong>Association</strong> of<br />
National Advertisers (AANA)<br />
Code of Ethics.<br />
• AANA Environmental Claims in<br />
Advertising and Marketing Code.<br />
• AANA Code for Advertising and<br />
Marketing Communications for<br />
Children.<br />
• AANA Food and Beverages<br />
Advertising and Marketing<br />
Communications Code.<br />
• The Alcohol Beverages<br />
Advertising Code (ABAC).<br />
• The Federal Chamber of<br />
Automotive Industries’<br />
Voluntary Code of Practice for<br />
Motor Vehicle Advertising.<br />
• The Therapeutic Goods<br />
Advertising Code.<br />
• The Weight Management<br />
Industry Code of Practice.<br />
* From Code of Ethics.<br />
SMART.<br />
SAVVY.<br />
SUCCESSFUL.<br />
JUST LIKE THE MAGAZINE.<br />
Proudly supported by<br />
24 25
JOINT Industry Sponsorships<br />
OMA members continued to generously<br />
support two major public service industry<br />
wide campaigns throughout <strong>2010</strong>. These<br />
campaigns were facilitated by a remarkable<br />
contribution of media space, production<br />
and installation services totalling more than<br />
$1.1 million. The NSW Police Force and<br />
National Missing Persons Week which ran in<br />
the first week of August and The Big Issue<br />
campaign in June for the third year running.<br />
NSW Police Force<br />
National Missing<br />
Persons Week<br />
The immediate impact of outdoor<br />
advertising makes it an attractive medium<br />
for event organisers to raise awareness<br />
about matters of public interest and<br />
to raise awareness of important issues<br />
such as national security, environmental<br />
protection and public health.<br />
The Missing Persons Unit chose the case of<br />
Rista Chanthavixay, a missing person from a<br />
Cambodian/Laotian background, who was<br />
15 when she went missing in March 2009 in<br />
the western suburbs of Sydney.<br />
The media donated was valued at $120,000<br />
and included taxi backs, static and digital<br />
retail panels, bus shelters and free standing<br />
panels in the Sydney CBD, as well as in the<br />
western suburbs close to the area where<br />
she went missing.<br />
“We are grateful for the help<br />
we have received from the<br />
<strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong>.<br />
The advertising space they<br />
have donated has been very<br />
important in helping us to<br />
raise awareness of missing<br />
persons in NSW.”<br />
For the second year, OMA members<br />
supported the NSW Police Force and<br />
National Missings Persons Week,<br />
1–7 August <strong>2010</strong>. This is an annual event<br />
The campaign was launched on 1 August<br />
at NSW Police Force headquarters in<br />
Parramatta by the Minister for Police,<br />
The Hon. Michael Daley MP.<br />
Strath Gordon, Director, <br />
Public Affairs Branch, NSW Police Force<br />
to raise awareness of the issues and<br />
impacts associated with missing persons.<br />
Each year, 35,000 people are reported<br />
missing in Australia. While 95% of<br />
people are found within a short period of<br />
time, the lasting impact, particularly on<br />
families, is devastating. There still remains<br />
approximately 1,600 long term missing<br />
persons; those who have been missing for<br />
more than six months.<br />
In <strong>2010</strong> the focus was on Culturally and<br />
Linguistically Diverse communities with<br />
the theme When someone goes missing,<br />
a day spent waiting is a day lost. The<br />
theme was a reminder to the community<br />
that they shouldn’t wait 24 hours to report<br />
someone missing if they fear for the safety<br />
of that person.<br />
26<br />
26
BIG2054_TAXIBACK<br />
The Big Issue<br />
In <strong>2010</strong>, for the third year, the OMA<br />
was a proud supporter of The Big<br />
Issue. Members donated a $1 million<br />
three month campaign that ran across<br />
billboards, bus and tram shelters, taxis,<br />
free standing panels, shopping centres<br />
and pharmacies. All advertising was<br />
concentrated in inner city locations close<br />
to vendor sites in the capital cities of<br />
Sydney, Melbourne, Brisbane, Adelaide<br />
and Perth.<br />
The campaign was launched in June <strong>2010</strong>.<br />
Members of the OMA gathered at the<br />
Justice & Police Museum, Sydney to hear<br />
from The Big Issue CEO Steven Persson<br />
and vendor Trevor who has used the<br />
organisation to turn his life around. Then<br />
CEOs from across the OOH industry took<br />
to the streets to experience firsthand what<br />
it’s like to sell the magazine. Through their<br />
vendor experience the CEOs formed a new<br />
found respect for the vendors who work<br />
on Australia’s street corners day in, day out.<br />
The creative for the <strong>2010</strong> promotion<br />
was once again developed pro bono<br />
by Melbourne agency, the blue group,<br />
who engaged with internationally<br />
renowned photographer, Chris Budgeon.<br />
The campaign was titled Just like the<br />
magazine, and highlighted The Big Issue<br />
vendors’ wonderful traits that were ’just<br />
like The Big Issue magazine’.<br />
“The <strong>Outdoor</strong> <strong>Media</strong><br />
<strong>Association</strong> is a valued<br />
partner of The Big Issue and<br />
their continued support has<br />
greatly enhanced our profile<br />
nationally, assisting us in<br />
building greater community<br />
support for The Big Issue<br />
and our vendors.”<br />
Steven Persson, <br />
CEO, The Big Issue<br />
Analysis revealed that the sponsorship helped<br />
increase sales and vendor numbers for the<br />
publication. Key results are as follows:<br />
• Increase in magazine sales of 21%<br />
• Increase in active vendor numbers of 13%<br />
• MOVE showed a reach of 1 in 2<br />
people aged 14+ across all markets<br />
with an average frequency of 9 times.<br />
What’s more, the outdoor advertisements<br />
helped to lift spirits as vendor Kelly, one of<br />
the faces of the <strong>2010</strong> campaign explained,<br />
’I am just so proud, it’s really the boost I<br />
needed. I have been feeling pretty low the<br />
last couple of months, I can’t wait to show<br />
my dad a picture of me looking so proud’.<br />
The Big Issue sponsorship was a true<br />
partnership with members actively<br />
involved with The Big Issue’s work, as well<br />
as providing the media resources. During<br />
the year, members also participated in a<br />
Street Soccer training session with athletic<br />
vendors in Sydney.<br />
“At the campaign launch<br />
I got the chance to meet<br />
and talk with some of the<br />
vendors from The Big<br />
Issue. They explained how<br />
our campaign had helped<br />
boost their sales and<br />
morale. I am proud to work<br />
in a collaborative industry<br />
that can make a difference<br />
to people’s lives.”<br />
<br />
Nick Errey, <br />
Strategy Manager, oOh!media<br />
CLEVER.<br />
INSIGHTFUL.<br />
FUNNY.<br />
JUST LIKE THE MAGAZINE.<br />
FROM EVERY $5 ISSUE, VENDORS EARN HALF.<br />
Proudly supported by<br />
28<br />
29
Industry Community Sponsorships<br />
The OMA is pleased to recognise the<br />
generosity of its members in supporting<br />
a variety of important social causes and<br />
community activities.<br />
In addition to the two joint industry<br />
sponsorships (see pages 26–29), OMA<br />
members have also supported over 150<br />
beneficiaries with significant contributions<br />
made to a wide range of charities,<br />
healthcare organisations, nature and<br />
environment organisations, public bodies,<br />
as well as Australian arts and culture.<br />
The value of this support was in excess<br />
of $12 million.<br />
30<br />
The initiatives and organisations supported<br />
by the OMA Members in <strong>2010</strong> included:<br />
• ACF Climate Change<br />
• Act for Kids<br />
• Adelaide Festival<br />
• Adelaide Symphony<br />
• Alpha Autism Inc<br />
• Amnesty International<br />
• Art Gallery of New South Wales<br />
• Art Gallery of Western Australia<br />
• ASD Kids<br />
• Assistance Dogs Australia<br />
• Auckland City Mission<br />
• Australian Centre for Moving Images<br />
• Australian Conservation Foundation<br />
• Australian Festival of Chamber Music<br />
• Australian Museum<br />
• Australian Red Cross Blood Service<br />
• Australian String Quartet<br />
• Ballet Nacional de Cuba<br />
• Bangarra Dance Theatre<br />
• Beyond Blue<br />
• Bipolar Disorder Eduation and<br />
Awareness<br />
• Breast Cancer Awareness<br />
• Brisbane Festival<br />
• Brisbane Powerhouse<br />
• Camp Quality<br />
• Can Too<br />
• Cancer Council Australia<br />
• Cancer Council Victoria<br />
• Cancer Fundraiser<br />
• Canon – World Press Photo Exhibition<br />
• Care Australia<br />
• Catholic Mission<br />
• Channel 10 Perth<br />
• Chicago Gourmet<br />
• Chunky Move<br />
• City of Sydney<br />
• Clean Up Australia<br />
• Cure our Kids<br />
• Cystic Fibrosis<br />
• Daffodil Day<br />
• Earth Hour<br />
• Edinburgh Military Tattoo<br />
• FIFA – ’Come Play!’ World Cup,<br />
Australia Campaign<br />
• Fourgreenwalls<br />
• Fred Hollows Foundation<br />
• Fresh Water Music Festival<br />
• George Gregan Foundation<br />
• Gladstone Area Promotion and<br />
Development Ltd<br />
• Gold Week<br />
• Good Vibrations<br />
• Guide Dogs Australia<br />
• Guide Dogs Victoria<br />
• Headspace National Youth Mental<br />
Health Foundation<br />
• Heart Foundation<br />
• Heide Museum of Modern Art<br />
• Humpty Dumpty Foundation<br />
• Interchange Victoria<br />
• Jeans For Genes Day<br />
• Just4Kids Trail Ride<br />
• Keep Australia Beautiful<br />
• Kicktactics<br />
• KU Fundraising<br />
• Landcare Australia<br />
• Landcare QLD<br />
• Leichhardt Council<br />
• Leigh Clark Foundation<br />
• Leukaemia Foundation<br />
• Lifestart<br />
• Lighthouse Foundation<br />
• Local Councils across Australia<br />
• Make a Wish Foundation Australia<br />
• Mardi Gras<br />
• Mater Foundation<br />
• Mater Hospital<br />
• MayDay<br />
• McDonalds<br />
• Melbourne International Comedy<br />
Festival<br />
• Melbourne International Film Festival<br />
• Melbourne Symphony Orchestra<br />
• Melbourne Theatre Company<br />
• Merri Corner Community Garden<br />
• Millennium Foundation<br />
• Mission Australia<br />
• Monash Council<br />
• Moorook Animal Shelter<br />
• Moreland Council<br />
• Multiple Sclerosis Society<br />
• Murdoch Children’s Research Institute<br />
• Museum of Contemporary Art<br />
• National Breast Cancer Foundation<br />
• National Gallery of Australia<br />
• National Gallery of Victoria<br />
• National Institute of Integrative<br />
Medicine<br />
• NSW Roads and Traffic Authority<br />
• NSW State Emergency Services<br />
• Oasis Youth Support Network<br />
• One Water<br />
• Ovarian Cancer Research Foundation<br />
• Oxfam<br />
• PowerHouse Museum<br />
• Princess Margaret Hospital Foundation<br />
• Project Kaisei<br />
• Prostate Cancer Foundation of Australia<br />
• Queensland Gallery of Modern Art<br />
• Queensland Motorways<br />
• Queensland Multicultural Festival<br />
• Queensland Rail<br />
• Queer Screen<br />
• Randwick City Council<br />
• Reach Foundation<br />
• Red Kite<br />
• Reef HQ<br />
• ROMP<br />
• Ronald McDonald House Charities<br />
• Rotary Australia<br />
• RPA Hospital<br />
• RSPCA<br />
• RSPCA Queensland<br />
• Salvation Army<br />
• Scope<br />
• SIDS and Kids Red Nose Day<br />
• Sisters of Charity<br />
• Soul Gestures<br />
• St John Ambulance<br />
• St Vincent de Paul Society<br />
• Starlight Children’s Foundation<br />
• State Theatre Company<br />
• State Transit – Sydney Buses<br />
• Stonnington Council<br />
• Streetworx<br />
• Sydney Children’s Hospital<br />
• Sydney Dance Company<br />
• Sydney Festival<br />
• Sydney Film Festival<br />
• Sydney Harbour Foreshore Authority<br />
• Sydney Opera House<br />
• Sydney Theatre Company<br />
• Telethon<br />
• The Centre for Cerebral Palsy<br />
• The PR Company<br />
• The Rotary Club of Armadale<br />
• The Salvation Army<br />
• The Summer Foundation<br />
• Tour de Cure<br />
• Translink<br />
• Unicef<br />
• UQCCR<br />
• Variety Children’s Charity<br />
• White Ribbon Day<br />
• World Vision Australia<br />
• World Wildlife Fund<br />
• YWCA<br />
31
PARTNERSHIPS AND DONATIONS<br />
Young Planners<br />
Scholarship<br />
The OMA has partnered with the Planning<br />
Institute of Australia (PIA) since 2007 in<br />
an effort to improve dialogue between<br />
the industry and the planning community.<br />
The partnership aims to enhance mutual<br />
understanding of the industry and its<br />
regulatory context, and to disseminate<br />
examples of innovation and best practice<br />
OOH from around the world.<br />
A key element of this partnership is<br />
the annual $15,000 Young Planners<br />
Scholarship, funded by the OMA and<br />
administered by the PIA. The Scholarship<br />
gives planning students or graduates,<br />
with less than five years experience, the<br />
opportunity to research OOH advertising<br />
in international locations.<br />
In April <strong>2010</strong>, Colleen Keegan, the second<br />
recipient of the scholarship, presented at<br />
the International Planning Conference,<br />
hosted by the Planning Institute of<br />
Australia and the New Zealand Planning<br />
Institute in Christchurch, New Zealand.<br />
Here she discussed the findings from her<br />
travels to Berlin, Montreal and Buenos<br />
Aires where she looked into how OOH<br />
advertising fits in with local cultural<br />
landscapes in the UNESCO Cities of<br />
Design Network.<br />
Michelle Willemse, an urban planner<br />
with Brisbane City Council’s Natural<br />
Environment & Sustainability unit was<br />
the third recipient of the international<br />
Young Planners Scholarship. In June<br />
<strong>2010</strong>, Michelle travelled to San Francisco,<br />
New York and Toronto to investigate<br />
environmentally sustainable solutions<br />
through the integration of OOH advertising<br />
into the environment through use of<br />
vegetation and other natural measures.<br />
Michelle will present her findings at<br />
the 2011 PIA National Young Planners<br />
Conference in March in Hobart, Tasmania.<br />
To read Young Planner reports visit:<br />
www.oma.org.au/young-plannersscholarship<br />
“I learned that through<br />
innovative public-private<br />
partnerships, outdoor<br />
advertising may play an<br />
improved role in landscape<br />
beautification, public art and<br />
sponsorship of public areas<br />
and infrastructure needed in <br />
a vibrant, modern city.”<br />
Michelle Willemse, winner<br />
Young Planner Scholarship 2009<br />
Recycling Skins<br />
The OMA facilitated the delivery of<br />
51 pallets of advertising skins generously<br />
donated by members to the Overseas<br />
Disaster Resources Organisation to assist<br />
in their vital work providing services to<br />
victims of natural and man-made disasters<br />
both locally and overseas, including in<br />
<strong>2010</strong> for the massive earthquake in Haiti<br />
in January, the cyclone in Fiji in April and<br />
Pakistan Floods in July.<br />
These advertising skins are processed<br />
into heavy duty tarps and used to provide<br />
shelter for victims of natural disaster.<br />
"By donating used advertising<br />
skins the OMA and its members<br />
have helped to provide shelter <br />
to people in disaster areas<br />
around the world. Some OMA<br />
members have also sponsored<br />
the cost of shipping resources<br />
to those that need it most.<br />
We really appreciate the<br />
relationship we’ve got with <br />
the outdoor industry".<br />
Guy Chennery, <br />
Overseas Disaster Resource Organisation<br />
32
ENVIRONMENT AND SUSTAINABILITY<br />
Responsibilities towards the<br />
environment * :<br />
1. We are committed to protecting<br />
natural scenic beauty, parks,<br />
forests and places of historic<br />
value by locating our displays<br />
near populous areas as<br />
permitted by legislation.<br />
2. We are committed to reducing<br />
the impact of our business<br />
on the built and natural<br />
environment through initiatives<br />
identified in the OMA’s<br />
Environment and Sustainability<br />
Statement.<br />
3. We are committed to recycling<br />
our waste materials where<br />
practicable.<br />
As the peak representative body for the<br />
Australian OOH advertising industry, the<br />
OMA recognises its responsibility to minimise<br />
the impact of our industry’s operations on<br />
the built and natural environment, and to<br />
contribute to the sustainability of the<br />
communities in which we operate.<br />
See Appendix 4 for the Environment<br />
and Sustainability Statement.<br />
In <strong>2010</strong>, members of the OMA<br />
undertook a variety of steps in the area<br />
of environment and sustainability. These<br />
included recycling advertising skins<br />
to reduce landfill waste, investigating<br />
recyclable and biodegradable printing<br />
materials, the reduction of emissions<br />
through changing technologies, energy<br />
efficient lighting and green power initiatives.<br />
Members’ Contribution<br />
to the Environment<br />
A list of some environment achievements<br />
by members in <strong>2010</strong> include:<br />
• Adshel is the first OOH company to<br />
recycle all its advertising posters.<br />
From July <strong>2010</strong>, Adshel converted all<br />
print suppliers to recyclable stocks to<br />
allow 100% of all Adshel advertising<br />
poster to be recycled. With a single<br />
outdoor poster contributing to around<br />
432 grams of landfill, the move saves<br />
140 tonnes of waste or about 140<br />
football fields from going to landfill<br />
every year.<br />
• APN <strong>Outdoor</strong> continued to roll out<br />
new energy efficient LED lighting on<br />
new site builds and is investigating the<br />
viability of new substrates as they are<br />
developed.<br />
• In 2009 oOh!media began the<br />
process of converting its billboards<br />
over to Green Power and by the end<br />
of <strong>2010</strong> had successfully converted<br />
approximately 96% of the large<br />
format sites to green power. They<br />
also completed the third year in a<br />
$3 million partnership with Landcare.<br />
• Torch<strong>Media</strong>’s chosen print partner<br />
planted one native Australian tree on<br />
its behalf for every print job invoiced.<br />
Through this program, Torch<strong>Media</strong><br />
planted 369 trees in <strong>2010</strong>. This is<br />
arranged through Carbon Neutral, a<br />
not-for-profit company working to<br />
reduce carbon emissions through<br />
education and revegetation.<br />
• EYE <strong>Media</strong> performed a global<br />
audit of the company’s carbon<br />
omissions and created an executive<br />
task force to develop and lead EYE’s<br />
* From Code of Ethics.<br />
• Cactus Imaging continued its Cactus<br />
360, recycling program from point of<br />
purchase posters resulting in a 13%<br />
reduction year on year in wastage.<br />
• ROVA continues to recycle all its taxi<br />
back advertising panels at the close of<br />
every campaign and in <strong>2010</strong> added the<br />
sustainability initiatives. As a result,<br />
EYE launched a sustainability policy<br />
and has implemented a number<br />
of initiatives to reduce carbon<br />
omissions, ranging from technology<br />
selection through to recycling and<br />
supply chain practice.<br />
Hybrid Prius to its advertising fleet.<br />
34
AUDIENCE MEASUREMENT SYSTEM – MOVE<br />
Principles for doing business<br />
with advertisers * :<br />
1. We are committed to<br />
providing the best possible<br />
outdoor advertising sites for<br />
our advertisers that are also<br />
value-for-money.<br />
2. We are committed to<br />
maintaining and improving<br />
the quality and appearance of<br />
site structures and locations to<br />
enhance their performance.<br />
3. We observe an honest, ethical<br />
and professional approach<br />
to trading practices, media<br />
contracts and proof of<br />
performance.<br />
4. We put genuine effort into<br />
providing research data,<br />
strategic planning, creative<br />
advice and production<br />
guidance to ensure that<br />
advertisers get the most out<br />
of their outdoor advertising<br />
campaigns.<br />
* From Code of Ethics.<br />
One of the biggest developments to come<br />
out of the OOH industry in <strong>2010</strong> was the<br />
launch of the industry’s much anticipated<br />
audience measurement system, MOVE<br />
(Measurement of <strong>Outdoor</strong> Visibility<br />
Exposure).<br />
After five years in the planning and a<br />
$10 million investment, MOVE launched<br />
on 23 February, at The Ivy in Sydney at<br />
a breakfast briefing. MOVE was also<br />
launched in Brisbane, Melbourne, Perth<br />
and Adelaide in March. Over 1,000<br />
members of the media and advertising<br />
industries attended the launches.<br />
The launch was backed up with a rigorous<br />
training schedule to introduce users to the<br />
new system.<br />
The response from the industry has been<br />
overwhelmingly positive and MOVE has<br />
been building fast. There are currently<br />
more than 1600 registered users and<br />
28 agencies with logins, including the top<br />
ten spending agencies on OOH. Around<br />
15 users from eight to 10 different agencies<br />
access MOVE daily and this number is<br />
expected to increase as the industry grows.<br />
MOVE is the only OOH media audience<br />
measurement system endorsed by the<br />
OMA, the <strong>Media</strong> Federation of Australia<br />
(MFA) and the Australian <strong>Association</strong> of<br />
National Advertisers (AANA).<br />
“There have been a lot of<br />
believers of this channel in<br />
our industry for many years,<br />
and finally we have the<br />
numbers to back up those<br />
beliefs. MOVE provides data<br />
which makes it possible<br />
for us to compare channels<br />
with similar spends, and<br />
this data paints a very good<br />
picture that Out-of-Home<br />
reaches a broad audience.<br />
This, in turn, creates<br />
comfort with our clients that<br />
Out-of-Home will create a<br />
return for their business.”<br />
Bruce Mundell, Director, The Exchange, <br />
Mindshare Sydney<br />
The Product<br />
MOVE is a web-based interactive planning<br />
tool for media buyers, advertisers and<br />
outdoor media operators. It is Australia’s<br />
first national industry-wide audience<br />
measurement system for OOH media and<br />
world leading in that it covers all the major<br />
OOH formats and audience environments<br />
including, roadside billboards, posters,<br />
street furniture, railway stations, transit,<br />
shopping centres and airports. No<br />
international system measures audiences<br />
to the same depth as MOVE.<br />
MOVE has introduced a new currency to<br />
Australian media – Likelihood To See (LTS)<br />
– which has significantly increased the<br />
accountability and transparency of all<br />
OOH media formats.<br />
LTS involves the discounting of audiences<br />
so that only those people who in<br />
all probability were likely to see an<br />
advertisement or media campaign are<br />
included in the results. MOVE provides<br />
media buyers direct access to a web-based<br />
planning tool which produces reach and<br />
frequency results for OOH advertising<br />
campaigns based entirely on LTS contacts.<br />
As of 31 December <strong>2010</strong>, MOVE included<br />
approximately 63,000 OOH faces across<br />
the following categories:<br />
Roadside<br />
• Posters, billboards, supersites and<br />
spectaculars greater than 25 square metres.<br />
• Bus/tram shelters, bus/tram externals,<br />
kiosks, public toilets, free standing<br />
panels and phone booths<br />
Transport<br />
• Airport internals<br />
• Bus/rail station internals<br />
• Bus/tram internals<br />
Retail / Lifestyle<br />
• Shopping centres<br />
"The collective industry<br />
efforts involved in the<br />
creation of MOVE is an<br />
incredible testament of<br />
strength. It has been an<br />
extraordinary experience for<br />
all of us and just proves what<br />
can be achieved through true<br />
collaboration."<br />
36<br />
Carol Morris, Executive Director,<br />
<strong>Media</strong> Federation of Australia
Participants<br />
The following outdoor media companies,<br />
have inventory within the MOVE system:<br />
• Adshel<br />
• APN <strong>Outdoor</strong><br />
• Bailey <strong>Outdoor</strong> Advertising<br />
• Bishopp <strong>Outdoor</strong> Advertising<br />
• EYE<br />
• GOA Billboards<br />
• iOM<br />
• JCDecaux<br />
• Metrospace <strong>Outdoor</strong> Advertising<br />
• oOh!media<br />
• <strong>Outdoor</strong> Systems<br />
• Savage Signs<br />
• Torch<strong>Media</strong><br />
Mission<br />
To provide the highest quality service<br />
to all MOVE users by maintaining the<br />
integrity and accuracy of the audience<br />
measurement data we publish, and ensure<br />
the MOVE system remains accessible,<br />
relevant and user-friendly.<br />
Structure<br />
MOVE is a proprietary limited company<br />
which has the sole purpose of managing<br />
and administering the MOVE audience<br />
measurement system. It is owned by the<br />
OMA and its five largest members, APN<br />
<strong>Outdoor</strong>, EYE, Adshel, JCDecaux and<br />
oOh!media.<br />
In <strong>2010</strong>, MOVE employed one dedicated<br />
full-time, Research Manager, and a Project<br />
Manager on a consultancy basis.<br />
Board of Directors<br />
MOVE is governed by the same Board<br />
of Directors that oversee all the OMA’s<br />
operations and includes the OMA’s CEO<br />
who represents the interests of the<br />
minority shareholders.<br />
As of 31 December <strong>2010</strong>, the Board of<br />
Directors comprised of the following: Steve<br />
McCarthy (Chairman), CEO Adshel Street<br />
Furniture; Brad Bishopp, CEO Bishopp<br />
<strong>Outdoor</strong>; Brendon Cook, CEO oOh!media;<br />
Charmaine Moldrich, CEO OMA/MOVE;<br />
John Tyquin, Joint Managing Director goa<br />
Billboards; Mike Tyquin, CEO EYE <strong>Media</strong><br />
(Australia & New Zealand); Richard Herring,<br />
CEO APN <strong>Outdoor</strong>; and Steve O’Connor,<br />
CEO JCDecaux.<br />
See page 10–11 for profiles of all Board<br />
of Directors.<br />
There were four meetings of MOVE’s<br />
Training / Helpdesk<br />
MOVE conducts regular training for<br />
new and existing users of the audience<br />
measurement system.<br />
Since the launch of MOVE in February<br />
<strong>2010</strong>, MOVE’s Research Manager has<br />
undertaken a total of 21 training sessions<br />
to just over 560 users representing<br />
32 agencies across Sydney, Melbourne,<br />
Adelaide, Brisbane and Perth.<br />
These sessions were 2 hours in duration<br />
and enabled those with access to the<br />
system to stay informed about system<br />
updates, including new sites and changes to<br />
population statistics, and/or infrastructure<br />
(new roads, railways stations, etc). It also<br />
provided the opportunity for feedback<br />
which has proved invaluable in informing<br />
the development of future software<br />
developments.<br />
These sessions will be on-going and will<br />
expand as demand for knowledge of the<br />
system grows. A MOVE national training<br />
calendar is under development.<br />
A helpdesk is available to MOVE<br />
users for further assistance, along<br />
with e-learning modules specifically<br />
developed for users and agencies<br />
available at:<br />
www.moveoutdoor.com.au<br />
“We’re proud of the<br />
collaborative approach<br />
the outdoor industry<br />
took towards developing<br />
MOVE. Led by the OMA,<br />
the project involved<br />
competitors working<br />
together to achieve a<br />
common goal. The result<br />
was a world-class outdoor<br />
audience measurement<br />
system that is benefitting<br />
the whole of the industry.”<br />
Elvira Lodewick, Marketing Director, <br />
Adshel<br />
Board of Directors held in <strong>2010</strong> in<br />
37 February, May, August and November.<br />
39
MARKETING<br />
The OMA employs two full time marketing<br />
professionals including a Marketing<br />
Manager and a Marketing Assistant.<br />
The main objective of this unit is to market<br />
the OOH media industry as a whole,<br />
communicate the effectiveness of the<br />
OOH medium and to position the OMA<br />
and its members as independent, ethical<br />
and credible among its many stakeholders.<br />
These stakeholders include government,<br />
media agencies, creative agencies,<br />
advertisers, marketers and industry<br />
associations.<br />
Marketing Committee<br />
The OMA Marketing Manager incorporates<br />
the role of Chair of the Marketing<br />
Committee, which comprises marketing<br />
representatives from member companies<br />
including Adshel, APN <strong>Outdoor</strong>, EYE,<br />
JCDecaux, oOh!media and Torch<strong>Media</strong>.<br />
The Marketing Committee met six times<br />
throughout <strong>2010</strong> to discuss marketing<br />
opportunities and industry initiatives.<br />
See page 15 for Marketing Committee<br />
representatives.<br />
MOVE<br />
A substantial amount of the OMA’s<br />
OUTSMART<br />
New independent research proves<br />
OOH is a smart investment.<br />
In <strong>2010</strong> the OMA, in partnership with<br />
BrandScience, was proud to announce the<br />
results of compelling new research offering<br />
comprehensive quantative data which<br />
demonstrates how OOH increases Return<br />
on Investment (ROI).<br />
The results came from a collation of<br />
600 econometric studies across a variety of<br />
categories and countries, including Australia.<br />
The metadata provided a quantitative insight<br />
into how different media channels drive<br />
sales independently and in combination<br />
with other media.<br />
The <strong>Outdoor</strong> Awards<br />
The second annual <strong>Outdoor</strong> Awards were<br />
promoted with a series of artistic and<br />
off-beat billboards in Sydney and Melbourne<br />
called the Someone Will Project. The weekly<br />
billboards ran from April to June and were<br />
designed to stimulate debate, provide<br />
creative inspiration and encourage entry<br />
into the Awards.<br />
Over 200 entries from more than 50<br />
advertising agencies from around Australia<br />
were received. The submissions were<br />
judged by an international panel of creative<br />
directors, including Sebastian Wilhelm<br />
(Santo, Buenos Aires), Matt Keon (18 Feet<br />
& Rising, London), Mark Waites (Mother,<br />
of a Facebook based fundraising campaign<br />
where people sponsor friends and family to<br />
give up annoying habits, ’For The Love Of<br />
Humanity’.<br />
Five creative teams from four agencies were<br />
in contention for the major award, all of<br />
whom received gold pigeon trophies during<br />
the night for various campaigns including:<br />
The Brand Agency – Perth, DDB Sydney<br />
and two teams from US Sydney. In addition<br />
to Best of Show, 21 awards were given<br />
out on the night – seven gold, silver and<br />
bronze to a range of agencies from Sydney,<br />
Melbourne, Brisbane and Perth.<br />
marketing activity throughout<br />
Econometrics is a versatile statistical analysis<br />
London), Joaquin Molla, (La Comunidad,<br />
<strong>2010</strong> involved developing and later<br />
system, which identifies and measures<br />
Buenos Aires), Dave Bell (Kessels Kramer,<br />
"Winning at the <strong>Outdoor</strong><br />
implementing a marketing strategy and the inputs that have caused something to<br />
Amsterdam/London), Carlos Bayala (Madre,<br />
Awards was great. As<br />
plan for the introduction of MOVE to change. It involves comparing actual levels of<br />
Buenos Aires) and Sarah Barclay (JWT, New<br />
well as three beautiful<br />
the market.<br />
sales, measured at regular intervals, against<br />
York). Jonathan Kneebone, Creative Director<br />
Activities included:<br />
all possible drivers – marketing, media and<br />
of The Glue Society, was the non-voting<br />
gold pigeons we won<br />
• Presentations to 30 media agencies external factors. Econometrics facilitates<br />
Chairman.<br />
an amazing trip to an<br />
in Sydney, Melbourne and Brisbane. an understanding of how different media<br />
The awards night was held in Sydney in<br />
contribute to sales.<br />
September with comedian Kitty Flanagan<br />
international art show in<br />
• Paid advertising campaign in industry<br />
trade press.<br />
The release of findings from this study,<br />
acting as MC. Creative duo Ben Pearce<br />
Switzerland. It’s great that<br />
entitled OUTSMART, was the logical next step<br />
and Simone Bartolini from Sydney based<br />
• Direct mail of over 800 media kits to<br />
the OMA recognises and<br />
following the launch of MOVE. While MOVE<br />
advertising agency Jack Watts Currie took<br />
media agencies Direct mail of MOVE<br />
provides advertisers with the accountability<br />
out top honours for their work for the<br />
rewards great outdoor<br />
brochure to over 500 clients.<br />
and transparency they seek; this research has<br />
Australian Red Cross. The campaign used<br />
advertising."<br />
gone that step further to show how OOH<br />
a billboard that appeared to be from a<br />
works with other media channels in the<br />
frustrated wife to her husband pleading with<br />
Ben Pearce, Jack Watts Currie<br />
marketing mix and specifically what ROI is<br />
him to put the toilet seat down. The billboard<br />
Winner Best of Show, <strong>2010</strong><br />
relative to other media.<br />
garnered lots of media attention before it<br />
40 was finally revealed it was to raise awareness<br />
41
REGULATION OF OUT-OF-HOME<br />
Government and<br />
Stakeholder Relations<br />
An important part of the OMA’s activities<br />
is to work with Federal, State and Local<br />
Governments to ensure that new laws and<br />
regulations for OOH advertising are fair<br />
and equitable.<br />
The OMA supports the reasonable regulation<br />
of OOH advertising and is committed to<br />
working with its regulators to ensure that<br />
all OOH advertising signs are located in<br />
permissible areas, are well-integrated with<br />
the surrounding environment and support<br />
local community activities.<br />
The OMA’s work in this area is directed towards<br />
advocacy, research, policy development, policy<br />
implementation and, as a last resort, lobbying.<br />
In <strong>2010</strong>, the major focus was on advocacy<br />
and building on common ground between<br />
regulators and industry.<br />
Victoria<br />
The OMA initiated contact with VicRoads<br />
in relation to the planned upgrade of the<br />
M80 Ring Road, which is likely to take at<br />
least five years. The OMA will continue<br />
to provide industry input throughout the<br />
upgrade process as needed. The OMA<br />
also continued to work with VicRoads<br />
Metropolitan North West Region to<br />
respond to vegetation management<br />
issues on a case-by-case basis.<br />
New South Wales<br />
The OMA continued to work with the<br />
Department of Planning and the Roads and<br />
Traffic Authority (RTA) in the review of the<br />
State Environmental Planning Policy No 64 –<br />
Advertising and Signage. The OMA provided<br />
industry input to the RTA, the Department<br />
of Planning and other representatives of the<br />
Minister for Planning, particularly in relation<br />
to new regulations for Electronic Static<br />
Displays (ESDs – digital billboards).<br />
The major area of discussion in relation to<br />
ESDs was dwell-times, and it is hoped that<br />
this discussion will be finalised in 2011.<br />
Queensland<br />
The OMA continued to work with<br />
Queensland members and the Department<br />
of Main Roads in the review of the Roadside<br />
Advertising Guide. The major area of<br />
discussion was restriction distances for<br />
advertising signs. Discussions are continuing<br />
and there have been a number of mutually<br />
acceptable outcomes achieved. At the end<br />
of <strong>2010</strong>, the Department provided the<br />
OMA with its draft Interim Guideline for<br />
Digital Billboards, so this will be an area of<br />
ongoing involvement in 2011. The OMA<br />
also continued to monitor and respond<br />
to any developments in the Queensland<br />
Local Government sphere, as Local Councils<br />
(including Brisbane City Council) prepare new<br />
local laws or planning schemes.<br />
Advertisement Content<br />
The OMA is committed to supporting<br />
industry compliance with the advertising selfregulatory<br />
system overseen by the Australian<br />
<strong>Association</strong> of National Advertisers (AANA)<br />
and the Advertising Standards Bureau<br />
(ASB). In <strong>2010</strong> the industry attracted some<br />
attention in the media as a result of a small<br />
number of advertisements, and two Federal<br />
parliamentary inquiries relevant to outdoor<br />
advertising were subsequently announced.<br />
The OMA commenced action to respond to<br />
the inquiries, and this will continue in 2011.<br />
The OMA, however, is pleased to report<br />
that while more than 30,000 different<br />
advertisements were displayed by its<br />
members in <strong>2010</strong>, only 7 cases were<br />
upheld by the ASB. While this demonstrates<br />
some room for improvement, it is an<br />
outstanding achievement.<br />
Advertising Standards Bureau<br />
Expectations for<br />
the Future<br />
The OMA is committed to creating and<br />
maintaining friendly and productive<br />
relationships with members, regulators<br />
and the community. In part, these<br />
relationships will be enhanced by research<br />
that investigates public attitudes towards<br />
outdoor advertising and that identifies<br />
ways the industry can, or already does,<br />
give back to the community.<br />
It is anticipated that the regulation of ESDs<br />
will continue to evolve as the technology<br />
and research findings evolve both locally<br />
and internationally.<br />
The OMA hopes to see the development<br />
of practical vegetation management<br />
policies in State and Local authorities.<br />
The OMA also expects to see continuous<br />
improvements to the advertising selfregulatory<br />
system and the industry’s<br />
involvement with that system.<br />
The Advertising Standards Bureau (ASB) conducted further research on the community<br />
perceptions of sex, sexuality and nudity in advertising. In <strong>2010</strong>, the ASB appointed<br />
OMA CEO, Charmaine Moldrich as one of five members of a Consultative Group which<br />
provided advice around the research brief, appointment and findings. Other members<br />
included: Former Victorian Senator, Lyn Allison, who was a member of the 2008<br />
Senate Inquiry into the Sexualisation of Children; a Professor of Film and Television,<br />
Queensland University of Technology, Dr Alan McKee; Group Account Director,<br />
Clemenger BBDO, John McLaren; and the ASB CEO, Fiona Jolly.<br />
Principles of doing business with<br />
regulators * :<br />
1. We support fair and transparent<br />
tender processes for the<br />
awarding of contracts for<br />
outdoor advertising sites.<br />
2. We advocate the right to<br />
develop and maintain outdoor<br />
advertising structures that are<br />
consistent with legal, regulatory<br />
and planning requirements.<br />
3. We acquire and negotiate<br />
outdoor advertising sites in a<br />
business-like and competitive<br />
fashion.<br />
4. We support outdoor advertising<br />
as a legitimate business to be<br />
practiced in appropriately zoned<br />
areas only.<br />
5. We advocate regulatory changes<br />
that permit the use of new<br />
outdoor advertising technologies<br />
to enhance the service that we<br />
can offer to our advertisers.<br />
6. We only endorse advertising<br />
that adheres to relevant codes<br />
of practice administered by the<br />
advertising industry.<br />
* From Code of Ethics.<br />
42 43
INDUSTRY PERFORMANCE<br />
Revenue Results<br />
The OOH industry ended <strong>2010</strong> posting a healthy 19% increase on<br />
net revenue year-to-date of $77 million, up from $400 million in<br />
2009 to $477 million in <strong>2010</strong>.<br />
This 19% growth in <strong>2010</strong> represents not just the recovery from<br />
the Global Financial Crisis; it also represents market growth of<br />
5% when compared to 2008 figures when the industry was at<br />
its peak following a six year growth period that saw it increase<br />
revenue by a massive 74% from 2002 to 2008.<br />
OOH net revenue results 2002–<strong>2010</strong><br />
Performance across each Quarter<br />
• First quarter net revenue results for the OOH industry in<br />
<strong>2010</strong> increased 8.8% to $106.7 million compared to<br />
$98 million for the same period in 2009.<br />
• Second quarter net revenue results for the OOH industry in<br />
<strong>2010</strong> increased 22% to $110 million compared to $90 million<br />
for the same period in 2009.<br />
• Third quarter net revenue results for the OOH industry in<br />
<strong>2010</strong> increased 30% to $111.4 million compared to<br />
$85.8 million for the same period in 2009.<br />
• Fourth quarter net revenue results for the OOH industry in<br />
<strong>2010</strong> increased 18% to $149 million compared to<br />
$126 million for the same period in 2009.<br />
OOH net revenue by quarter 2009–<strong>2010</strong><br />
Performance across OOH Categories<br />
• Roadside Billboards (over and under 25 square metres)<br />
$167.4 million.<br />
• Roadside Other (street furniture, taxis, bus/tram externals,<br />
small format) $175.4 million<br />
• Transport (including airports) $66 million.<br />
• Retail $68.6 million.<br />
OOH net revenue by category 2009–<strong>2010</strong><br />
200<br />
2009 <strong>2010</strong><br />
180<br />
$M<br />
600<br />
500<br />
400<br />
300<br />
261<br />
297<br />
327<br />
354<br />
379<br />
428<br />
454<br />
400<br />
477<br />
$M<br />
160<br />
140<br />
120<br />
100<br />
80<br />
98<br />
106.7<br />
90<br />
110<br />
2009 <strong>2010</strong><br />
85.8<br />
111.4<br />
126<br />
149<br />
$M<br />
160<br />
140<br />
120<br />
100<br />
80<br />
137.3<br />
167.4<br />
149.5<br />
175.4<br />
200<br />
60<br />
40<br />
60<br />
40<br />
56.7<br />
66<br />
56.4<br />
68.6<br />
100<br />
20<br />
20<br />
0<br />
2002 2003 2004 2005 2006 2007 2008 2009 <strong>2010</strong><br />
Year<br />
0<br />
Quarter 1 Quarter 2 Quarter 3 Quarter 4<br />
0<br />
Roadside<br />
Billboards<br />
Roadside<br />
Other<br />
Transport<br />
Retail<br />
44
TOP ADVERTISERS<br />
Here are the top 20 advertisers and advertising categories<br />
for OOH <strong>2010</strong>. Big increases have been seen from the NSW<br />
Government, McDonald’s and Woolworths over the previous<br />
year. NSW Government tops the list of total spend with<br />
$15.1 million which was up 151% on the previous year.<br />
Woolworths’ big increase in spend has contributed to<br />
making Retail the number one category.<br />
Top 20 Advertiser Group / Advertisers for OOH <strong>2010</strong><br />
1 NSW Government<br />
2 Coca Cola Amatil (Aust) P/L<br />
3 Telstra Corp Limited<br />
4 Lion Nathan National Foods<br />
5 McDonalds Family Restaurants<br />
6 Victorian Government<br />
7 SingTel Group<br />
8 Vodafone Hutchison Australia<br />
9 Nestle Australia / L’Oreal<br />
10 American Express Int Inc<br />
11 Unilever Australia<br />
12 Village Roadshow Group<br />
13 Queensland Government<br />
14 Forsters Group Limited<br />
15 Woolworths Limited<br />
16 Virgin Blue Airlines P/L<br />
17 Commonwealth Bank Australia<br />
18 Commonwealth Government<br />
19 Wesfarmers Limited<br />
20 Sony Australia P/L<br />
Source: The Nielsen Company<br />
Top 20 Advertising Categories in OOH <strong>2010</strong><br />
1 Retail<br />
2 Finance<br />
3 Entertainment and Leisure<br />
4 Communications<br />
5 Motor Vehicles<br />
6 Travel / Accomodation<br />
7 Government<br />
8 Beverages – Alcoholic<br />
9 Beverages – Non Alcoholic<br />
10 <strong>Media</strong><br />
11 Food<br />
12 Insurance<br />
13 Appliances Home and <strong>Outdoor</strong><br />
14 Clothing and Accessories<br />
15 Pharmaceutical<br />
16 Real Estate<br />
17 Services<br />
18 Toiletries / Cosmetics<br />
19 Computers<br />
20 Education and Learning<br />
Source: The Nielsen Company<br />
46
Industry Benchmark<br />
CEASA (Commercial Economic Advisory Service of Australia)<br />
reported OOH revenue in <strong>2010</strong> at $477 million, a 3.5% share of<br />
the $13.5 billion advertising spend in Australia in <strong>2010</strong>. This share<br />
is up from 3.2% of 12.6 billion in 2009.<br />
2009 – Share by <strong>Media</strong> (including Directories) <strong>2010</strong> – Share by <strong>Media</strong> results (including Directories)<br />
3.2%<br />
OOH<br />
2.6%<br />
Pay TV<br />
0.7%<br />
Cinema<br />
3.5%<br />
OOH<br />
2.8%<br />
Pay TV<br />
0.7%<br />
Cinema<br />
7.4%<br />
Radio<br />
6.8%<br />
Magazines<br />
27.6%<br />
Newspapers<br />
6.5%<br />
Magazines<br />
7.4%<br />
Radio<br />
27.1%<br />
Newspapers<br />
11.7%<br />
Directories<br />
9.2%<br />
Directories<br />
14.9%<br />
Online<br />
25.1%<br />
Television<br />
16.8%<br />
Online<br />
27.1%<br />
Television<br />
Source: CEASA (Commercial Economic Advisory Service of Australia)<br />
48
APPENDICES<br />
Appendix 1 – OMA Members Company Descriptions<br />
<strong>Media</strong> Display Members<br />
Adshel is one of the most recognised<br />
names in street furniture and a key player<br />
in the OOH media market. With the largest<br />
coverage across the country, a cutting edge<br />
innovation portfolio and a robust research<br />
program, Adshel offers effective reach,<br />
engagement opportunities and insights<br />
to its clients.<br />
www.adshel.com.au<br />
Bailey <strong>Outdoor</strong> Advertising is a large format<br />
billboard company proudly QLD owned<br />
and operated. They have been servicing the<br />
industry with large format digital printing<br />
and signage for 25 years.<br />
www.bannerspecialists.com.au<br />
Claude <strong>Outdoor</strong> works with councils and<br />
concession partners to deliver cost-effective<br />
advertising platforms to local advertisers<br />
while providing the community with high<br />
quality roadside infrastructure. Our extensive<br />
product portfolio encompasses bus shelters,<br />
illuminated street signs, courtesy seats and<br />
billboards.<br />
www.claudeoutdoor.com.au<br />
goa billboards commenced business in 1983<br />
and has grown to be one of the largest<br />
billboard media providers in Queensland,<br />
with coverage extending from the Gold<br />
Coast to Cairns and everything in between.<br />
goa billboards offer exceptional coverage of<br />
the Brisbane metro market including most<br />
major roads and motorways.<br />
www.goa.com.au<br />
Metrospace <strong>Outdoor</strong> Advertising is a<br />
privately owned Queensland business trading<br />
since 1984 offering spectaculars in the<br />
Brisbane CBD, supersites on major arterials<br />
and a high profile predominantly single<br />
pole illuminated 24 sheets across<br />
suburban Brisbane.<br />
www.metrospace.com.au<br />
oOh!media specialise in providing outdoor<br />
advertising solutions throughout metro<br />
and regional Australia. Ranging from big<br />
billboards to shopping centre advertising,<br />
mobile billboards and experiential<br />
marketing, oOh!media provides advertisers<br />
with intelligent outdoor media solutions to<br />
better engage with consumers.<br />
www.oohmedia.net.au<br />
APN <strong>Outdoor</strong> is the largest operator in the<br />
Australian OOH advertising sector, with<br />
over 35,000 advertising panels and vast<br />
geographic coverage across billboards, rail,<br />
transit (bus and tram), airports and retail<br />
precincts. APN <strong>Outdoor</strong> offers advertisers<br />
both cost efficient frequency and high<br />
impact premium solutions.<br />
www.apnoutdoor.com.au<br />
50<br />
Billboard Connection is an agency that<br />
specialises in simplifying single and<br />
multimarket OOH media buys and acts as a<br />
single source for local, regional and national<br />
OOH campaigns.<br />
www.billboardconnection.com.au<br />
Bishopp <strong>Outdoor</strong> Advertising specialises<br />
BIG IMPACT, BIG RESULTS!<br />
in providing out of home opportunities<br />
in Regional Queensland. Since opening in<br />
1994 Bishopp has developed nearly 600<br />
large format panels stretching from Cairns<br />
in Far North Queensland, Mount Isa in the<br />
North West down to Brisbane and out to<br />
Goondiwindi and Roma in the South West<br />
of Queensland.<br />
www.bishopp.com.au<br />
EYE is an international OOH advertising<br />
company specialising in airport, retail,<br />
roadside and university media. Connecting<br />
leading brands with active consumers, EYE’s<br />
media reaches large-scale Flyers, Shoppers,<br />
Drivers and Students throughout their daily<br />
journeys.<br />
www.eyecorp.com.au<br />
iOM is an independent Melbourne-based<br />
company specialising in large format outdoor<br />
advertising with an impressive portfolio<br />
of key sites throughout metropolitan<br />
Melbourne and regional centres.<br />
www.iom.com.au<br />
Globally JCDecaux is the number one OOH<br />
company, with a consistent focus to provide<br />
high quality street furniture and outdoor<br />
advertising networks in proximity to affluent<br />
audiences. The expansive suite of premium<br />
JCDecaux products deliver advertisers<br />
unparalleled access to key metropolitan areas<br />
across Australia.<br />
www.jcdecaux.com.au<br />
Octopus <strong>Media</strong> is the pioneer and market<br />
leader in the digital OOH market which<br />
provides leading edge technology based<br />
solutions and premium outdoor advertising<br />
displays. An ever-increasing number of<br />
large format sites, in both digital and static<br />
formats, is bringing them to the fore in the<br />
premium billboard arena.<br />
www.octopusmedia.com.au<br />
<strong>Outdoor</strong> Systems has over 50 years<br />
experience in the OOH media industry.<br />
The company focuses on large format<br />
billboards in the Sydney Metro area<br />
targeting marketers, advertisers and<br />
the public on the move.<br />
51
<strong>Media</strong> Display Members<br />
Non-<strong>Media</strong> Display Members<br />
Savage <strong>Outdoor</strong><br />
Paradise <strong>Outdoor</strong> has over 800 outdoor<br />
advertising billboard locations in and around<br />
the major regional city centres of north<br />
Queensland including Townsville, Cairns,<br />
Bowen, Mackay, Ingham, and Bundaberg.<br />
www.paradiseoutdoor.com.au<br />
Savage outdoor is a small, independently<br />
owned local outdoor media company<br />
offering supersites and 24 sheet sites.<br />
www.savagesigns.com.au<br />
Established in 2004, Tayco <strong>Outdoor</strong><br />
Titan <strong>Media</strong> Group offers advertisers<br />
the opportunity to target ’Main Grocery<br />
Buyers’ immediately before the point of<br />
purchase through two proven formats:<br />
TITANSHOP and TITANLITE. These formats<br />
allow advertisers to talk to a core, captive<br />
audience, in an age of media fragmentation<br />
where this is often difficult to do.<br />
www.titanmediagroup.com.au<br />
ASAPS is a National full service provider for<br />
the <strong>Outdoor</strong> Advertising <strong>Media</strong> Industry in<br />
printing, servicing and maintenance. They<br />
have an enviable reputation as a leader in<br />
providing innovative cost effective solutions<br />
to clients through expert management of<br />
over 7,000 street furniture sites, 500 billboards,<br />
2,000 buses and a multitude of shopping<br />
centre advertising media.<br />
www.asaps.com.au<br />
Experts in screen and digital printing, Brite<br />
Solutions specialise in retail point of purchase<br />
and outdoor billboard campaigns, everything<br />
from decals, banners to large-scale posters.<br />
More than just a print house, they are a<br />
logistics company, colour consultants, a<br />
research lab, process engineers, campaign<br />
managers and health & safety compliance<br />
practitioners.<br />
www.brite.com.au<br />
Established in 1976, Country <strong>Outdoor</strong> Signs<br />
is a specialist sign production, installation<br />
and maintenance company. From the<br />
smallest shop sign to the largest outdoor<br />
advertising project, Country <strong>Outdoor</strong> Signs<br />
maintains a professional, progressive and<br />
innovative approach to clients’ requirements.<br />
Advertising combines best practice with<br />
ROVA <strong>Media</strong> delivers broadcast outdoor<br />
advertising in 70 locations across Australia.<br />
With media coverage at the Airport,<br />
throughout entertainment, business and<br />
retail corridors, ROVA Taxis connect with<br />
people on the go, day and night.<br />
www.rova.net.au<br />
on-the-ground expertise and a<br />
comprehensive knowledge of the<br />
advertising industry. They provide tailored<br />
solutions through a consultative approach<br />
with a fresh perspective and innovative<br />
solutions for a variety of clients in<br />
Queensland. Tayco build partnerships<br />
with our clients and the community<br />
to ensure sustainable, quality and<br />
environmentally friendly products<br />
are deployed.<br />
www.taycooutdoor.com.au<br />
Torch<strong>Media</strong> is Australia’s only media<br />
company dedicated solely to the retail<br />
environment. Covering every major shopping<br />
occasion – including Grocery, Liquor, Petro-<br />
Convenience and Pharmacy – Torch<strong>Media</strong><br />
provides high quality advertising formats<br />
that connect brands and shoppers at<br />
the moment of truth, when the purchase<br />
decision is made.<br />
www.torchmedia.com.au<br />
Around the globe, Avery Dennison provide<br />
sign shops, commercial printers and<br />
designers a broad range of pressure-sensitive<br />
materials and ideas to enable creation of<br />
impactful informative, brand and decorative<br />
graphics. Avery Dennison's pressure-sensitive<br />
technology and applications are an integral<br />
part of products used in virtually every major<br />
market and industry, with product sales in<br />
over 89 countries worldwide.<br />
www.averydennison.com<br />
Cactus Imaging is Australasia’s leading<br />
production house for the digital printing<br />
of large format images. They specialise in<br />
producing frontlit and backlit billboards,<br />
truckside advertising, stadium and arena<br />
displays, shopping mall displays, exterior bus<br />
posters, airport terminal displays, exhibition<br />
graphics and displays, wall murals, golf<br />
practice ranger divider advertising, banners,<br />
movie and stage backdrops and point of<br />
sale displays.<br />
MMT is a large format, visual<br />
communications company specialising in<br />
imaging solutions for billboards, outdoor<br />
advertising, fleet graphics, shop graphics,<br />
point of sales displays and stadium signage.<br />
au.mmt.com<br />
www.cactusimaging.com.au<br />
52 53
Non-<strong>Media</strong> Display Members<br />
Asset Owner Members<br />
Omnigraphics is a printing company serving<br />
designers, advertising agencies and other<br />
signage operators. Starting in Melbourne in<br />
2001 Omnigraphics now has a Sydney office<br />
and representation in Brisbane, Adelaide,<br />
Perth and Tasmania.<br />
www.omnigraphics.com.au<br />
Prime Signs specialises in the installation of<br />
outdoor advertising, fabrications, installations<br />
and maintenance and encompasses a<br />
broad range of custom projects designed<br />
specifically to client requests.<br />
www.primesigns.com.au<br />
Prismaflex is an outdoor advertising solutions<br />
manufacturer and large format digital printer.<br />
www.prismaflex.com<br />
Ultimate Sign Installations offer fabrication,<br />
maintenance and installation of outdoor<br />
signage including billboards, building wraps,<br />
flags and truck sides.<br />
www.ultimatesigns.com.au<br />
RailCorp is a statutory authority of the<br />
New South Wales government. RailCorp<br />
owns, operates and maintains the Sydney<br />
suburban and interurban rail network<br />
which is marketed under the CityRail brand;<br />
in addition to operating rural passenger<br />
services under the CountryLink brand.<br />
It also provides freight operators with<br />
access to the rails of the Sydney<br />
metropolitan area.<br />
www.railcorp.info<br />
Roads and Traffic Authority NSW<br />
The RTA manages the NSW road<br />
network and owns many sites on<br />
which outdoor advertising signs<br />
are placed.<br />
www.rta.nsw.gov.au<br />
54
Appendix 2 – Code of Ethics<br />
<strong>Outdoor</strong> advertising is a medium that reaches<br />
almost every member of the community<br />
when they are travelling outside of their<br />
home. <strong>Outdoor</strong> advertising can be seen at<br />
any time of the day or night and cannot be<br />
turned off, fast-forwarded, put aside or be<br />
left unopened. This is why it is important<br />
for the industry to have its own Code of<br />
Ethics to ensure that it operates its business<br />
responsibly in the environment.<br />
The <strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong> (OMA) has<br />
therefore developed a Code of Ethics which<br />
all members must adhere to. The Code of<br />
Ethics is a set of voluntary principles that<br />
defines the industry’s standards for doing<br />
business with advertisers and regulators, and its<br />
responsibilities towards the community and the<br />
environment. They supplement the obligations<br />
that members already are required to comply<br />
with under existing law, including federal and<br />
state law, and are outlined below:<br />
Principles for doing business with<br />
advertisers:<br />
1. We are committed to providing the best<br />
possible outdoor advertising sites for our<br />
advertisers that are also value-for-money.<br />
2. We are committed to maintaining and<br />
improving the quality and appearance of<br />
site structures and locations to enhance<br />
their performance.<br />
3. We observe an honest, ethical and<br />
professional approach to trading<br />
practices, media contracts and proof of<br />
performance.<br />
4. We put genuine effort into providing<br />
research data, strategic planning, creative<br />
advice and production guidance to ensure<br />
that advertisers get the most out of their<br />
outdoor advertising campaigns.<br />
Principles of doing business with<br />
regulators:<br />
1. We support fair and transparent tender<br />
processes for the awarding of contracts<br />
for outdoor advertising sites.<br />
2.. We advocate the right to develop and<br />
maintain outdoor advertising structures<br />
that are consistent with legal, regulatory<br />
and planning requirements.<br />
3. We acquire and negotiate outdoor<br />
advertising sites in a business-like and<br />
competitive fashion.<br />
4.. We support outdoor advertising as a<br />
legitimate business to be practiced in<br />
appropriately zoned areas only.<br />
5. We advocate regulatory changes<br />
that permit the use of new outdoor<br />
advertising technologies to enhance<br />
the service that we can offer to our<br />
advertisers.<br />
6. We only endorse advertising that<br />
adheres to relevant codes of practice<br />
administered by the advertising industry.<br />
Responsibilities towards the community:<br />
1. We are committed to providing an<br />
effective form of communication for<br />
goods, services and public information<br />
of interest and/or benefit to the<br />
community.<br />
2. We are committed to contributing to<br />
the sustainability of the communities<br />
in which we operate through initiatives<br />
identified in the OMA’s Environment and<br />
Sustainability Statement.<br />
3.. We actively support community service<br />
and charity campaigns.<br />
4. We support all decisions made by<br />
the Advertising Standards Board in<br />
regards to complaints about outdoor<br />
advertising.<br />
5. We only endorse the display of<br />
advertising that adheres to the following<br />
advertising industry codes of practice:<br />
• Australian <strong>Association</strong> of National<br />
Advertisers (AANA) Code of Ethics.<br />
• AANA Environmental Claims in<br />
Advertising and Marketing Code<br />
• AANA Code for Advertising and<br />
Marketing Communications for<br />
Children.<br />
• AANA Food and Beverages<br />
Advertising and Marketing<br />
Communications Code.<br />
• The Alcohol Beverages Advertising<br />
Code (ABAC).<br />
• The Federal Chamber of Automotive<br />
Industries’ Voluntary Code of Practice<br />
for Motor Vehicle Advertising.<br />
• The Therapeutic Goods Advertising Code.<br />
• The Weight Management Industry<br />
Code of Practice.<br />
6. We are committed to the responsible<br />
advertising of alcoholic beverages,<br />
including limiting their display around<br />
schools, as outlined in the OMA’s<br />
Alcohol Advertising Guidelines.<br />
7. We endorse and support the display<br />
of advertising for alcoholic beverages<br />
that has been approved by the Alcohol<br />
Advertising Pre-vetting System (AAPS).<br />
8. We are committed to working with<br />
road authorities to address road safety<br />
requirements for outdoor advertising.<br />
Responsibilities towards the<br />
environment:<br />
1. We are committed to protecting natural<br />
scenic beauty, parks, forests and places<br />
of historic value by locating our displays<br />
near populous areas as permitted by<br />
legislation.<br />
2. We are committed to reducing the<br />
impact of our business on the built and<br />
natural environment through initiatives<br />
identified in the OMA’s Environment<br />
and Sustainability Statement.<br />
3. We are committed to recycling our<br />
waste materials where practicable.<br />
56<br />
56
Appendix 3 – Membership Categories<br />
Appendix 4 – Environment and Sustainability Statement<br />
The classes of membership and the<br />
qualifications for membership of each<br />
class are as follows:<br />
• <strong>Media</strong> Display Members: being<br />
members who are engaged in the<br />
business of media display of outdoor<br />
advertising. <strong>Media</strong> Display members are<br />
voting members.<br />
• Non-<strong>Media</strong> Display Members: being<br />
members who are engaged in associated<br />
activities in support of, or ancillary to, the<br />
activities of <strong>Media</strong> Display Members. Non-<br />
<strong>Media</strong> Display Members are not voting<br />
members. This membership category may<br />
include installers of outdoor advertising<br />
equipment and structures, suppliers of<br />
goods and services to members including<br />
print and production facilities, and other<br />
persons or corporations who support the<br />
objects of the <strong>Association</strong> to an extent<br />
determined by the Board of Management.<br />
Honorary members (Life and Term<br />
Honorary Members) are included in this<br />
category of membership.<br />
• Asset Holder Members: Asset Holders<br />
who carry on business as landlords,<br />
lessors, contractors and similar<br />
activities to facilitate the activities of<br />
<strong>Media</strong> Display Members. Asset Holder<br />
Members are not voting members.<br />
As the peak representative body for the<br />
Australian outdoor advertising industry,<br />
the <strong>Outdoor</strong> <strong>Media</strong> <strong>Association</strong> (OMA<br />
recognises our responsibility to minimise<br />
the impact of our industry’s operations<br />
on the built and natural environment, and<br />
to contribute to the sustainability of the<br />
communities in which we operate.<br />
We further recognise that to remain a<br />
financially responsible industry requires<br />
leadership through assisting members with<br />
regulatory and marketing support, monitoring<br />
global industry trends, abiding by the industry’s<br />
Code of Ethics and promoting best practice.<br />
The OMA will assist our members in<br />
meeting these goals by:<br />
• Monitoring and reporting on evolving<br />
outdoor media technologies that reduce<br />
the impact of outdoor advertising on<br />
the built and natural environment.<br />
• Working with member companies to<br />
establish achievable and measurable<br />
industry-wide environmental initiatives,<br />
including:<br />
• Benchmarks for reducing the<br />
generation of waste, including<br />
recycling programs for outdoor<br />
advertising skins.<br />
• Programs to conserve energy, water<br />
and natural resources through<br />
increased efficiency and the<br />
introduction of new technologies and<br />
production methods.<br />
• Targets to increase the number<br />
of fuel-efficient vehicles within<br />
operational transport fleets.<br />
• Coordinating industry-wide initiatives<br />
which provide sponsorships or inkind<br />
support toward community causes<br />
and not-for-profit organisations.<br />
• Consulting on a regular basis with<br />
regulatory agencies and other key<br />
stakeholders on the planning and<br />
integration of outdoor media so<br />
as to add to the public benefit.<br />
• Communicating openly and<br />
constructively with relevant<br />
authorities, government agencies and<br />
the community on sustainability and<br />
environment issues which relate to the<br />
outdoor advertising industry.<br />
• Supporting members’ own<br />
environment and sustainability policies<br />
through targeted promotion and<br />
education among internal and<br />
external stakeholders.<br />
58<br />
59