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3 The Judiciary Citizens Service Delivery Charter, 2013 9. Compliance with user guidelines provided for our services. HANDLING COMPLAINTS Stakeholders are encouraged to raise pertinent issues in form of compliments, complaints, enquiries, observations and suggestions to the Judiciary in person, or through postage, fax, or e-mail. The Judiciary guarantees confidentiality and privacy of information at hand. Issues raised shall be addressed within 7 working days. If a customer is not satisfied, he/she should not hesitate to contact the Chief Registrar of the Judiciary in person or though the contacts provided at the back of this charter. SERVICE EVALUATION Customers are encouraged to give feedback on the Judiciary’s performance to enable us to know if we are meeting your needs. Satisfaction survey will be carried out to get feedback on appropriate issues for improved service delivery. REVIEW OF THE SERVICE DELIVERY CHARTER The Judiciary in consultation with stakeholders shall review this service charter on a need basis to ensure effectiveness and efficiency in service delivery. Laying The Foundations For The Transformation Of The Kenyan Judiciary
www.judiciary.go.ke For information please contact: Chief Registrar of the Judiciary P.o Box 30041 - 001000 , Nairobi Tel +254 - 20 - 2221221 chiefregistrar@judiciary.go.ke info@Judiciary.go.ke Laying the Foundations for the Transformation of the Kenyan Judiciary
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