2008-2009 LR&TS Annual Report - Learning Resources Services ...

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Learning Resources & Technology Services – Annual Report FY09 schools that visited and were not part of the Senior to Sophomore Program checked out library materials with the assistance of CMLE. During Senior to Sophomore visits, students check out materials through their individual bar codes. CMLE collaborated with the Center for Continuing Studies with a contract that allows these students to return SCSU library materials through CMLE delivery services at no charge to the students. In FY09, CMLE members had an opportunity to join • the North Star Library Consortium (NSLC), which uses Follett’s Destiny library management software and is hosted at Region 1 in Moorhead. The NSLC has been in existence for five years and currently has 134 school libraries participating. Through a Federal Enhancing Education Through Technology grant, the NSLC upgraded its software, providing the ability to expand the consortium. Thirty-seven CMLE member libraries comprised the first group to migrate during this expansion. The NSLC was opened up for statewide involvement in January 2009. CMLE continued to provide administrative work for the NSLC, in addition to actively planning and implementing training and professional development activities for consortium members. CMLE will act in the role of communicator, connector and developer of its academic, public, special and school libraries in 12 counties. • Provided timely information and a means to request books, articles and backup reference services through the CMLE Web site. • Published four issues of the Exchanger newsletter to communicate national, statewide and regional library-related news to all member libraries. • Offered time sensitive grant news, legislative updates and training opportunities through the CMLE e-mail distribution list when appropriate. • Connected libraries struggling with issues like new construction, policy development, starting a new library or staffing issues, with others who had solved similar problems. • Along with the other multitype systems, offered the popular “More Things on a Stick: A Library Learning 2.0 Program” (in follow-up to last year’s “23 Things on a Stick Program”) to any staff associated with any type of library. Thirty-four people in the CMLE region were registered; 16 finished all components of the program, and another six finished more than 10 components. Evaluations of the program were positive, with requests for new content and another round of learning. • Continued to maintain current information about all member library facilities and staff for CMLE and for State Library Services at the Minnesota Department of Education. • Negotiated discounts for furniture, books, supplies and equipment for all member libraries, with some savings totaling 40 percent. • Facilitated and hosted 18 meetings, trainings, workshops and events on various topics, including legislation. In many cases, CMLE coordinated with East Central Regional Library, Great River Regional Library, College of St. Benedict, St. John’s University and SCSU to offer low-cost, professional development opportunities for a large group of librarians. • Offered monthly MLA/MEMO Legislative Committee meetings via ITV at SCSU for all members of MLA and MEMO using equipment and space in the Miller Center. • Hosted the annual CMLE meeting in October at the new St. Cloud Public Library. Annette Atkins was the guest author, and tours of the library, additional presentations and dinner rounded out the event. major changes FROM fy08: • Policy changes specific to interlibrary loan had an impact on the percentage of filled requests, which decreased from 93.5 pecent in FY08 to 88.2 percent in FY09. In January 2009, CMLE discontinued going beyond the four-state region to fulfill ILL requests; this policy change matches Minitex’s policy. CMLE also ceased loaning SCSU videos and media. • Jennifer Schwint, a 12-year employee of CMLE, resigned in December 2008. Crystal May was hired as a part-time (eight hours per month) temporary assistant, and Samantha TerBeest was hired as a temporary administrative assistant, both beginning in December 2008. Statistics: See Appendix L 29
Learning Resources & Technology Services – Annual Report FY09 Circulation Circulation coordinates access to the library’s collections. This includes staffing the Circulation Desk whenever the library is open and providing patron assistance for library resources and services. At the Circulation Desk, patrons can check out, return or renew books, audio-visual items, audio-visual equipment (laptops, cameras, etc.) and obtain study room access. The Circulation Desk also functions as a general information desk where employees answer patron questions in person and by telephone. Additionally, Circulation personnel coordinate traditional and electronic reserves, the media collection and stack maintenance. Staff open and close the library and frequently serve as the initial point of contact for building issues. Summary of FY09 accomplishments During FY09, Circulation emphasized customer service, providing a training module on telephone customer service for student workers. Queue lines were added at the Circulation Desk to make it easier to identify patrons needing assistance. Patron traffic was up 2.6 percent over FY08, with the library gate count surpassing the one million mark for the sixth time in the last several years. Newly designated group and quiet zones in the library allowed students to choose the appropriate study location. A blog was created to better communicate with student workers, and a Circulation student worker was named SCSU Student Employee of the Year. New checkout procedures were implemented for student laptops; due to the lengthened checkout periods, circulation statistics for both laptop types decreased during FY09. Media checkouts were down almost 20 percent overall, primarily due to a decrease in checkout of videotapes. Other statistics show that patron traffic for the library was up 2.6 percent over FY08. Implement booking module beta project. • Decided to focus on overdue notices instead of implementing the booking module beta. Planning continued for this project with a revised implementation date of fall 2009. Develop and deliver one customer service session in the spring semester if student worker staffing permits. • Developed and delivered a session on telephone customer service in spring 2009. Major changes from FY08: • Short-term laptops are now checked out overnight rather than only for four hours, and the long-term laptops are now checked out for one week instead of three days, to better meet student needs. Consequently there were fewer opportunities for use, and the number of laptop checkouts decreased by 11 percent and 49 percent, respectively. Statistics: See Appendix M FY09 Goals Establish/standardize procedures for student worker scheduling. Identified sources of problems in scheduling student • workers and began to revise processes and procedures to address these. These revisions will continue into FY10. Improve process management for projects and changes to existing procedures. • Developed a project charter template to be used for Circulation projects during summer 2009. 30
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