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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
DEFENSE LOGISTICS AGENCY<br />
AMERICA’S COMBAT LOGISTICS SUPPORT AGENCY<br />
DLA Information Operations<br />
Enterprise Overview<br />
to <strong>AFCEA</strong><br />
Ms. Kathy Cutler, Director and<br />
CIO<br />
April 3, 2013<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
1
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
We Are DLA<br />
Foreign Policy Advisor<br />
Mr. Willard<br />
Smith<br />
FS-1<br />
Vice Director<br />
Mr. Ted<br />
Case<br />
Director<br />
Vice Admiral<br />
Mark D. Harnitchek<br />
Supply Corps, United States Navy<br />
Chief of Staff<br />
Ms. Renee<br />
Roman<br />
Senior Enlisted Leader<br />
Command Sergeant Major<br />
Sultan Muhammad<br />
United States Army<br />
DLA<br />
Aviation<br />
DLA Disposition<br />
Services<br />
DLA<br />
Distribution<br />
DLA<br />
Energy<br />
DLA Land and<br />
Maritime<br />
DLA<br />
Troop Support<br />
DLA<br />
General<br />
Counsel<br />
DLA<br />
Inspector<br />
General<br />
DLA<br />
Installation<br />
Support<br />
GS-15<br />
DLA<br />
Human<br />
Resources<br />
DLA<br />
Logistics<br />
Operations<br />
DLA<br />
Strategic<br />
Plans and<br />
Policy<br />
GS-15<br />
DLA<br />
Information<br />
Operations<br />
DLA<br />
Acquisition<br />
DLA<br />
Finance<br />
DLA Joint<br />
Reserve<br />
Force<br />
DLA<br />
DLA<br />
DLA DLA Logistics DLA<br />
DLA<br />
Joint Contingency<br />
DLA<br />
Pacific Europe & Africa Central Information Document Transaction Acquisition Support Strategic<br />
WARFIGHTER SUPPORT<br />
Service<br />
Services Services<br />
Office<br />
Materials<br />
STEWARDSHIP GS-15 EXCELLENCE GS-15<br />
GS-15 WORKFORCE DEVELOPMENT GS-15<br />
2
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
We Are DLA<br />
• America’s Combat Logistics Support Agency<br />
– 25,297 Civilians, 581 Active Duty Military, 752 Reservists<br />
– Located in 48 States/28 Countries<br />
– Global Support to Warfighters by:<br />
• Processed an average of 102,327orders per day in the past 12 months<br />
– Producing an average of 9,221contract lines awarded per day<br />
– Staffing 26 Distribution Depots Worldwide<br />
– Processed 17.6M Receipts and Issues during the past 12 months<br />
– Managing nearly 5.8M items through Nine supply chains<br />
– Supporting more than 2,283 Weapon Systems<br />
– Providing over 87.73% of Services’ repair parts<br />
– Providing nearly 100% of Services’ subsistence, fuels, medical, clothing &<br />
textiles, construction & barrier material<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
3
̶<br />
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
We Are DLA<br />
• FY04-FY12 sales / services of $28-44B<br />
• #63 on the Fortune 500 list<br />
• FY 13 projected revenue of $43.5B<br />
– Third largest storage capacity of the top 50 Distribution Warehouses (only<br />
FedEx and UPS have more)<br />
– 129.5M Barrels of Fuel sold in FY11,107.59M Barrels in FY12 and 43.78 M<br />
Barrels through February FY13<br />
– Reused, transferred, donated, and disposed of over $33B in FY12 and over<br />
$1.2B in FY13Q1 of material across the supply chain<br />
• Our reach extends far beyond DOD<br />
• FY12:<br />
Foreign Military Sales program supports 112 Nations<br />
– FY12: $2.3B in FMS support<br />
– FY13 (1 st QTR): $536M<br />
– Supports Worldwide Humanitarian Relief<br />
– Hurricane Isaac and Super Storm Sandy<br />
– Federal Emergency Management Agency / State / Local Government<br />
• 6.2 M meals<br />
• 10.2 M gallons Fuel<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
Director’s “Big Ideas”…Strategy for Achieving “10-in-5”<br />
Strategic Focus Area<br />
Description<br />
1. Improve Customer<br />
Service<br />
2. Decrease Material<br />
Costs<br />
3. Decrease Operation<br />
Costs (CRR)<br />
"Delight our Customers"<br />
Improve total service delivery by 10% points and measure ourselves by customer<br />
standards.<br />
"Be Smart Buyers of the Right Stuff"<br />
Reduce the direct cost of fuel by 1-3% across all fuel projects. Reduce total direct<br />
material costs by 5% through the use of agile acquisition techniques leveraging<br />
commercial supply chairs, without creating redundancy.<br />
"Improve Process and Productivity"<br />
Reduce distribution and transportation costs by 25% and achieve 3% efficiency gains<br />
from personnel, DP, facility, maintenance, and IT.<br />
4. Reduce Inventory "Clean out the Attic"<br />
Attack both War Reserves and Operational Inventory through better leverage of<br />
commercial infrastructure and agreements; review and adjust strategic requirements.<br />
5. Achieve Audit<br />
Readiness<br />
"Prove it"<br />
Demonstrate our commitment to transparency and accountability. Use audit readiness<br />
as a lever to identify and drive future improvement opportunities.<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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DLA Information Operations (J6)<br />
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
Kathy Cutler, SES<br />
Chief Technology Officer Deputy Director<br />
Director & CIO<br />
Strategic Analyst Executive Assistant<br />
D<br />
We Are<br />
DLA<br />
Vacant<br />
Information Assurance (J61) Program Executive Office (J62)<br />
Enterprise Technology (J63) Enterprise Solutions (J64)<br />
IT Business, Licensing, &<br />
Performance Management (J65)<br />
DLA Logistics Information<br />
Service<br />
DLA Document Services<br />
DLA Transaction<br />
Services<br />
DLA Info Ops<br />
Europe & Africa<br />
DLA Info Ops<br />
Pacific<br />
DLA Info Ops<br />
DLA Info Ops<br />
DLA Info Ops<br />
DLA Info Ops<br />
DLA Info Ops<br />
DLA Info Ops<br />
Network Operations<br />
at Columbus WARFIGHTER at SUPPORT Fort <strong>Belvoir</strong><br />
at New Cumberland STEWARDSHIP at Philadelphia EXCELLENCE at Richmond WORKFORCE at Ogden DEVELOPMENT and Security Center<br />
6
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
DLA Information Operations (J6) Overview<br />
Resources<br />
• Total FY14-18:<br />
• Portfolio Investments<br />
– Infrastructure<br />
– Business Systems Portfolio<br />
– DOD Enterprise Business Portfolio<br />
Lines of Business<br />
• System Sustainment<br />
• Infrastructure/LAN Management<br />
• Program Management<br />
• Information Assurance<br />
• Master Data Management<br />
• Document Automation and Management<br />
• Enterprise Data Services<br />
People<br />
$7.4B<br />
$2,898M<br />
$3,811M<br />
$718M<br />
• Civilians / At DLA HQ 3255 / 262<br />
• Contractors<br />
2032<br />
• Active Duty Military / On Board<br />
25 / 15<br />
Scope of Business<br />
• DLA IT Investments in DOD IT Portfolio<br />
Repository (DITPR)<br />
• DLA Logistics Information Service<br />
– Information Products Distributed<br />
– Customer Interaction Center Service<br />
Ticket Quantity of Action<br />
– EMALL Sales FYTD<br />
• DLA Document Services<br />
– Number of Service Centers Worldwide<br />
– On-Time Delivery<br />
– Machines in Customer Workspaces<br />
• Transactions Processed by DLA Transaction<br />
Services (Monthly)<br />
– e-Business<br />
– MILS<br />
– Estimated Transactions for FY13<br />
144<br />
173K<br />
265K<br />
$232M<br />
153<br />
98%<br />
35K<br />
250M<br />
300M<br />
7.5B<br />
• IT Systems Accredited 100%<br />
• Desktop Licenses Provided 36,025<br />
• Major Sites / Supported Sites 11 / 950<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
DLA and DOD Missions Supported<br />
DLA Mission<br />
• IT Infrastructure Management<br />
• End User Support<br />
• Telecommunications<br />
• Deployable Depot/SATCOM<br />
• COMSEC<br />
• DLA Business Systems<br />
DOD Mission<br />
• Logistics Data Standards<br />
• Transaction Processing<br />
• Cataloging<br />
• Document Services<br />
• DOD Business Systems<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
CIO’s Priorities for FY13<br />
• Security / Day-to-Day Operations<br />
• Auditability<br />
• Achieve Efficiencies<br />
• Workforce Development<br />
• J6 Alignment and Synchronization with<br />
Enterprise Priorities<br />
• Revamp Budget Process<br />
• Enhance Partnerships<br />
• Streamline Communication<br />
• Deliver and Deploy Programs within Cost /<br />
Schedule / Performance Parameters<br />
Keep our IT systems and services fully operational / mission capable, secure, and available for our global users<br />
each day<br />
System Availability: FY12 Goal - 98.5%; FY12 Performance - 99.5%<br />
(FY13 Goal 98.5%)<br />
Deliver new IT systems and capabilities to our DLA and DOD users on cost and schedule<br />
FY12 deliverables met target delivery date - 84% (FY13 Goal 100%)<br />
Assess our performance, policies, procedures, and technologies to improve our IT systems, capabilities, and<br />
services<br />
FY12 CPI Direct Cost Savings - $524K / Cost Avoidance - $184K<br />
(FY13 Projected CPI Direct Cost Savings - $524K / Cost Avoidance - $600K)<br />
Develop our IT professionals to ensure they are fully prepared to meet the challenges of providing world class IT<br />
services today and into the future<br />
IA / CE / PM Certifications: IA / CE certification compliancy rate for FY12 - 92% Program Management<br />
certification compliancy rate for FY12 – 75%<br />
WARFIGHTER SUPPORT (FY13 Goal - Attain STEWARDSHIP and maintain EXCELLENCE at or above 98% compliancy WORKFORCE rate) DEVELOPMENT<br />
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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
Supporting DLA—Big Things We’re<br />
Accomplishing<br />
• Information Assurance Workforce<br />
Improvement Program<br />
• Cyber Readiness and COMSEC<br />
• EProcurement, Energy<br />
Convergence (EC), Reutilization<br />
Business Integration (RBI)<br />
• Wide Area Workflow (WAWF)<br />
• Defense Travel System (DTS)<br />
• DOD Electronic Mall (EMALL)<br />
• IT Asset Management (ITAM)<br />
• Enterprise-wide Voice over<br />
Internet Protocol (VoIP)<br />
• Enterprise iPAD Deployment<br />
• Moving to Enterprise Email<br />
• Restructure Active Directory<br />
• Mobile Applications Store<br />
• Embracing Multifunctional Devices<br />
(MFD)<br />
• Collapsing DLA / Application<br />
Hosting and Datacenters<br />
• Improving Our Continuity of<br />
Operations<br />
• Enhancing IT Support<br />
Forward/Disaster Relief<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
10
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
J6 Challenges and Solutions<br />
Challenges<br />
• Full utilization of current<br />
capabilities<br />
• Cyber threats<br />
• COOP / Disaster Recovery and<br />
Disaster Relief<br />
• Audit support<br />
• Funding level – Sequestration<br />
• Duplicative applications and<br />
infrastructure<br />
• Customer expectations<br />
• Contracting resources and<br />
licensing arrangements<br />
• Requirements determination,<br />
optimization, and disposition<br />
Solutions<br />
• Realign to Enterprise services<br />
• Revamp budget process<br />
• Applications and infrastructure<br />
rationalization<br />
• Enhance partnerships and<br />
streamline communications<br />
• Contracts consolidation and<br />
Small Business focus<br />
• Structured vetting process for<br />
requirements<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
11
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
We’re Changing – Opportunities for Our<br />
DOD and Industry Partners<br />
From: Decentralized management of IT capabilities that operate at<br />
and for specific locations.<br />
To: Centralized management and<br />
delivery of standard Enterprise IT services<br />
deliberately designed to provide specific<br />
capabilities.<br />
• No more “J6 Sites”; only customer<br />
locations<br />
• We will establish global leads responsible<br />
for Enterprise IT Services<br />
• We will merge application “Sustainment”<br />
functions with acquisition development<br />
teams for “cradle-to-grave” program<br />
management<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
12
WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
New Leadership Position Roles<br />
Stakeholder<br />
Integration<br />
Services<br />
IA & COOP<br />
Services<br />
Network &<br />
Telecom<br />
Services<br />
Utility<br />
Services<br />
• Manages relationship with J6 global<br />
customers<br />
• Manages first level interface to customers<br />
calling for assistance<br />
• Oversees collection and analysis of<br />
incident data to improve DLA customer<br />
experience<br />
• Front Door Process<br />
• Change Management<br />
• Help Desk and Deskside support<br />
• Application / infrastructure support<br />
• Proactively manages and<br />
monitors enforcement of<br />
IA policies<br />
• Ensures sufficiency of<br />
COOP / Disaster<br />
Recovery planning and<br />
recovery capabilities<br />
• Certification &<br />
accreditation<br />
• COMSEC<br />
• CERT<br />
• Operates, manages, and<br />
monitors all aspects of the<br />
global DLA network<br />
• Enterprise<br />
Telecommunications<br />
Network (WAN)<br />
• Site-based LAN<br />
• Firewall, cable / wiring<br />
• VoIP, SATCOM<br />
• Video / VTC support<br />
and engineering<br />
• Proactively operates, manages, and<br />
monitors all aspects of server and<br />
storage devices and related<br />
technologies<br />
• System Administration<br />
• Storage Area Network support<br />
• Asset Management<br />
• Email<br />
• COTS application and<br />
administration<br />
Policy and<br />
Administration<br />
Program<br />
Manager<br />
EBS<br />
Program<br />
Manager<br />
DSS<br />
Portfolio<br />
Manager<br />
Provisional<br />
• Principal advisor to the Chief Information<br />
Officer and Chief Technical Officer on all<br />
policy matters<br />
• Policy (including IA Policy)<br />
• Budget / Finance<br />
• Contracting & Licensing<br />
• Enterprise Architecture<br />
• Single manager for the<br />
Enterprise Business<br />
System (EBS)<br />
responsible to the<br />
Program Executive<br />
Officer<br />
• Develops and delivers<br />
new requirements and<br />
sustain operational<br />
capabilities<br />
• Single manager for the<br />
Distribution Standard<br />
System (DSS) responsible<br />
to the Program Executive<br />
Officer<br />
• Develops and delivers new<br />
requirements and sustain<br />
operational capabilities<br />
• Provides oversight of new portfolio<br />
programs for the Program Executive<br />
Officer<br />
• Provides acquisition advice to the<br />
Program Executive Officer and<br />
program managers<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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WARFIGHTER-FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP<br />
DEFENSE LOGISTICS AGENCY<br />
AMERICA’S COMBAT LOGISTICS SUPPORT AGENCY<br />
WARFIGHTER SUPPORT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT<br />
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