Information and Communication Technology (ICT) - FindaJobinAfrica

The Role of ICT as a tool in
the Career PROFESSIONAL
Development of Human
Resource Personnel:
Challenges & Opportunities
Christine Kasule-Mulimba
NSSF UGANDA

BASIC QUESTIONS
•Why do Human Resource
Professionals need to know about
ICT ?
•Why do they need to acquire skills
in its use?
•How can it help them develop their
careers?

ORDER OF PRESENTATION
•Issues to consider
•Why E-HR?
•Opportunities
•Challenges
•Conclusion

Issues to consider
• Globalisation and new ways of doing business
• Climate of Continuing and significant
technological changes including economic,
organisational, social and labour market
• Changing role of Human Resource Management
to Human Capital Development – Evolution in
meaning, responsibility, accountability.
• HR – Strategic Business Partner?

WHY E-HR? E
• Using technology opportunities to
transform the HR function in:
– Recruitment and Selection (UN,CW)
– Rewards/Benefits
– Performance Management & Appraisal
– Career & Personal Development
– Learning/Knowledge Management
– Employee communication

Opportunities
• Human Resource Management Systems
(HRMS), Human Resource Information
Systems (HRIS), Human Capital
Development Forecasts
Using software to automate and streamline
HR processes to provide a single source of
all associated employee & organizational
data.

Opportunities Contd.
• E- learning
Student –centered learning online
Improved accessibility, flexibility,
consistency, immediate feedback and
Value for money (time saving, less cost,
no travel) (The NSSF and UNIPART Experience)

Opportunities Contd.
•Internet & Email
– Search engines,
– E-mail,
– Discussion and Chat forums
– e-meetings and Web conferences
• Video Conferencing (GDLC)

Shift from Print to
Digital
Internet
ICT has made the transfer of digital
information from remote sites possible

Opportunities Contd.
• Online Recruitment
Streamlining the recruitment and selection
process, saves cost and time, can track
applications easily using competences and
skills.
• Tele-interviewing

Opportunities Contd.
Opportunities Contd.
• Application Software

CHALLENGES
• Technological changes vs. Competencies
available (skills shortage/gaps)
• The scope and rapid pace of ICT changes
• Financials – cost of ICT equipment,
training and services (IMIS)

CHALLENGES CONTD.
• Change Management
• Lack of ICT policies in devg countries
• Privacy and confidentiality issues
• Virtual organizations have better
competitive edge but benchmarking them is
difficult

CHALLENGES CONTD.
• Creating the right environment for e-
learning (cultural and commitment issues)
• Infrastructure – electricity &
telecommunications
• Quality control (credibility and accuracy
of information on the web)

conclusion
• The impact of ICT can neither be
doubted nor ignored.
• However ICT as a tool alone will not
help HR Professionals in their Career
Development. There should be a
paradigm shift in HR role and attitude
for organizations to exploit the full
potential of ICT.

“We live in a world with too
many moving parts. We must
constantly retool ourselves,
become perpetual students,
or we risk becoming obsolete”
Woody Allen

END OF PRESENTATION
~~~~~~~~~~~~~~~~~
Christine Kasule-Mulimba
HR Advisor Training & Development
National Social Security Fund
Kampala, Uganda
Telephone: +256 772 460355
Email: cmkasule@nssfug.org