Accreditation - Hartnell College!!

Institutional Self Evaluation – 12-05-12
the Division undertook a comprehensive review of each of its services and programs utilizing
the PEER assessment model. PEER stands for Productivity Effectiveness Efficiency
Responsiveness. In 2007-08, Student Affairs personnel assisted in the construction and
fielding of instruments that were part of the comprehensive Salinas Valley Vision 2020 study
that surveyed and/or interviewed nearly 1,300 service area residents, family members,
leaders, employers, business owners, and students. In late 2007-08, Division management
and staff reviewed processes and outcomes in order to create a comprehensive narrative,
plan, goals, and resource requirements as part of the college‘s Educational and Facilities
Master Plan. In late 2008, the college engaged the Monterey Institute for Social Architecture
(MISA) to lead an external review of our enrollment services (Admissions, Financial Aid,
Counseling and Assessment) in order to determine the strengths and weaknesses that resulted
in any barriers to student engagement, retention, and success. Throughout 2009, Division
management and staff met over several facilitated workshops to reorganize the flow,
structure, and location of student support services in order to better align student support
services both programmatically and physically.
These program and service evaluations and assessments have been complemented by
additional efforts. The Division conducted the 2011-12 PEER assessment across each of its
student support services in order to update the 2005-06 PEER assessment and the 2008-09
external evaluation conducted by MISA. To gather comparable data across Division services,
Division management worked with staff from each service to finalize and implement a
student feedback survey form to gather the same ―quality and efficacy of service‖
information across programs, while allowing each Division program and service to ask
additional ―service/program-specific‖ questions for use by specific services for continuous
process and program improvement.
In addition to these comprehensive program review and evaluation measures, programs
within the Division have implemented a variety of point-of-contact student intake and survey
forms to gather more robust data for planning, review, reporting, and revision purposes.
Sample surveys and forms include:
Student Affairs Department Student Feedback Form
Hartnell College Counseling Department Student Survey
Financial Aid Department Student Survey
Financial Aid Money Mondays Survey
2011 Cash for College Student Exit Survey
Registration Rally Experience Survey
EOPS Student Intake and Evaluation Forms
K-16 Student Intake Form
TRIO Program Student Intake and Evaluation Forms
GEAR UP Intake and Evaluation Forms
Board of Trustee Financial Aid Presentations
The data from these assessments, evaluations, surveys, and reviews have been used by
College and Student Affairs managers to identify and implement significant improvements in
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