A Quarterly SPC Newsletter
Issue 3 2008
ON THE NATION’S
CSR HAt TriCK
WHEN NO HAIR
BRINGS MORE CARE
A Quarterly SPC Newsletter
Issue 3 2008
On the nation’s honours list
“I am honoured to receive this award and
be of service to Singapore. I hope fellow
Singaporeans and Keppelites will be
encouraged to continue to perform their
best and contribute to the nation’s growth
- SPC Chairman Mr Choo Chiau Beng
We lead hectic lives, most of us here in Singapore. I remember reading
an article which said Singaporeans were the world’s fastest walkers
among 32 cities surveyed, taking just 10.55 seconds to cover a distance
of some 18 meters. That’s about 4.5 car lengths! Too fast and not too
That sets one thinking about the impact a fast-growing organisation
like SPC would have on our environment and with that, our corporate
social responsibility. As the saying goes, with greater power comes
Corporate Social Responsibility (CSR) is simply about doing good and
doing well for now and the future. By integrating social values and
business decision-making, CSR aims to achieve positive and sustainable
outcomes for the business, environment and the community at large.
Many of us have been involved one way or another in corporate
volunteerism, doing our part to care for the elderly and young through
our varied outreach efforts. We have been an avid proponent of health
and safety in the workplace, community engagement and essentially,
paying it forward. In the ensuing pages, you will see our varied efforts
converge as one. We’ve never made it known much that we care but
dear colleagues, we certainly DO!
I hope in the rest of this newsletter, you will be able to judge for yourself
how much we care and how committed SPC is towards CSR. I hope this
would encourage all of us to reflect on the part we play in SPC’s CSR
Let’s start Caring for Tomorrow, Today. This is probably the only time
when too slow is not too good.
SPC Chairman Mr Choo Chiau Beng was conferred the Meritorious
Service Award at this year’s National Day Awards for his outstanding
contributions and services to the country’s success. This prestigious
award is for service of conspicuous merit characterised by resource
and devotion to duty, including long service marked by exceptional
ability, merit and exemplary conduct.
On behalf of all SPC staff, the ROAR Editorial Committee congratulates
Mr Choo on winning such a prestigious award.
Highly deserving of the award, Mr Choo has been playing an instrumental
role in promoting strong corporate governance and expansion for SPC
since his appointment as Chairman of the Company in August 1999.
In March this year, we formed a cross-functional CSR Committee.
Endorsed by SPC’s Board of Directors and senior management, the
Committee strives to provide a focused effort in championing SPC’s
initiatives as a responsible corporate citizen.
As an organisation, we need to consider the interests of society by
taking responsibility for the impact of our activities on customers,
suppliers, employees, shareholders, communities, other stakeholders,
as well as the environment. This responsibility extends beyond the
statutory obligation to comply with legislation, and SPC is voluntarily
taking further steps to improve the quality of life for our employees and
their families as well as for the local community.
SPC CSR Committee
A Quarterly SPC Newsletter
Issue 3 2008
Another win for SPC
As a listed oil and gas company, SPC is subjected at all times to intense
scrutiny from the public, media and its shareholders. SPC must continue
to uphold the highest corporate governance standards possible.
SPC is proud to have a strong cohort of long service employees. These
employees are the pillars of SPC and they serve as valuable mentors for
the younger generation of staff. As Mr Choo puts it, an organisation is
as good as the people it has. So let’s all share and exchange knowledge
and work together as a cohesive team. With this collective strength,
we can push ahead for further success.
1 Chiang Hoy Tat Jimmy Residue
2 Doris Tan Human Resource & Administration
3 Molly Low Information Technology
4 Wong Woon Chun Management Services
SPC Director Mr Bertie Cheng
Shao Shiong receiving the
award from Mr S. Iswaran,
Senior Minister of State for
Ministry of Trade & Industry,
at this year’s award ceremony.
SPC has been on the SIAS winners’ list for corporate
governance since 2003.
In the past years, SPC has been recognised and ranked highly for
the quality of its corporate governance practices. It has thus far won
six Singapore Corporate Governance Awards (Main Board category),
including the Third Placing this year and last year. This is an annual
award under the auspices of the Securities Investors Association
of Singapore (SIAS). The consecutive win at this year’s Singapore
Corporate Governance Award on 9 October is a testimony to SPC’s
conscientious efforts in advocating and practising sound corporate
SPC believes that a sound corporate governance framework would
enhance corporate transparency and reinforce sound corporate ethics.
Good corporate governance would generally ensure that honesty, trust,
integrity, openness, responsibility, accountability and commitment to
the organisation and society are part and parcel of the Company’s
SPC will continue to uphold the highest possible standards of
transparency and corporate governance going forward. The unbroken
string of corporate governance awards will definitely spur us to achieve
2 3 4
1. The top lucky draw winner, Ms Mak Poh Chun, was the envy of many. 2. Safety
demonstration led by pilot captain Mr Koh Ban Heng (SPC CEO). 3. Best Dressed Male
Winner - Tan Teck Kwang as ‘The Roman’. 4. Best Dressed Female Winner - Noelle Goh
Come fly with SPC
Over 280 SPC staff and partners turned Swissotel Merchant Court into
an international airport overnight, as they partied in costumes on the
theme: Come Fly with SPC. The evening of 3 October for SPC’s annual
Dinner & Dance certainly translated into a roaring good time for the
participants. SPC CEO Mr Koh Ban Heng started the ball rolling. At the
opening segment, Mr Koh joined in the fun by dressing as an airline
pilot captain, leading his team of aircrew members to do a witty safety
demonstration. Another highlight of the evening was the “disco draw”
where all participants took to the dance floor and danced the night
away as the top 10 lucky draw winners were polled. Ms Mak Poh Chun,
the office attendant from SPC head office, walked away as the top
draw winner with a $2000 travel voucher.
SPC Chairman Mr Choo Chiau Beng with 35-year award recipients.
Pillars of strength
SPC held its annual Long Service Award on 28 July 2008 at Keppel
Club. The event was held to thank 26 employees who have devoted
at least 5 years, some even as long as 35 years, of their services to
the organisation. The Company’s Board of Directors, including SPC
Chairman Mr Choo Chiau Beng and CEO Mr Koh Ban Heng, celebrated
the occasion with over 200 employees.
In his address, Mr Koh said that in today’s tight labour market, workers
not only expect attractive pay but also a conducive work environment,
balanced work life, empowerment as well as career and development
opportunities. “Many new colleagues told me that they were drawn
to SPC by the visionary statement of the Company and the many new
business initiatives they read in the news; they want to be part of our
success story and their families are happy and proud that they are part
of the SPC family,” he said.
There is no doubt that SPC’s pursuit of Corporate Social Responsibility
to improve the quality of life for employees and their families as well
as for the local community and society at large is the way to go. Staff
loyalty increases when a happy employee sees the organisation as an
attractive place to work in.
As an organisation which is committed to identify, attract and retain
talents, Mr Koh urged all employees to “Speak well of the Company,
Strive for the Company and Stay with the Company.”
1 Mach Goh Crude Supply & Trading
2 Mak Yue Chong Operations & Logistics
3 Woo Siew Cheng Refining, Supply & Aviation
1 Ben Mak Market Development
2 Jasmine Lim Finance
3 Mohamed Safiee Bin Mokri Pulau Sebarok Terminal
4 Roland Ng Commercial Sales
5 Tan Ee Peng Pulau Sebarok Terminal
6 Teo Keng Poon Lubricant Sales
7 Wong See Meng Distillates
1 Jenny Chua Human Resource & Administration
2 Leon Lau Lubricant Sales
3 Robert Braithwaite Residue
4 Victor Yong Lubricant Sales
1 Benjamin Ho Residue
2 Chong Yew Tuck Internal Audit
3 Edwin Tan Teik Jin Commercial Sales
4 Evonne Chua Distillates
5 Noelle Goh Aviation
6 Tam Kok Man Pulau Sebarok Terminal
7 Teh Chee Hang Pulau Sebarok Terminal
8 Wong Yat Kong Finance
A Quarterly SPC Newsletter
Issue 3 2008
Office Green Tips:
Turn off your computer at the end of the day. If you
need to leave your system on for a long time to run
some application, shut off your monitor. Do also consider
using LCD monitor instead of the conventional
CRT monitor. A LCD monitor provides up to 70% power
savings and almost twice the lifespan as compared to
a CRT monitor. LCD monitor also runs cooler, which
helps save on air conditioning costs.
Kudos to SPC for doing well in upholding its brand name in the battle for consumer mindshare!
Taking the great leap
The SPC brand name has gone into the hearts and minds of Asian
SPC clinched the 560 th position among the 1000 top Asia-Pacific
brands in a survey conducted across 10 countries, including Australia.
This was a marked escalation from its 927 th ranking in 2007.
This year’s survey found ‘cost’ and ‘environmentally friendly’ as key
reasons behind changes in brand perception over the past year. Rising
costs have affected consumer spending habits. With the recent hype
about environment protection, consumers are increasingly moving
towards sustainable products.
The result of the survey is a great confidence boost to SPC. As the
Company strives to attain sustainable development, it will also
continue to reinvent itself to keep ahead of the retail industry trends
to remain competitive.
About the Asia-Pacific Top 1000 Brands survey:
The annual survey was conducted by Media magazine, an
advertising and marketing publication. The survey this year was
carried out across China, Hong Kong, Taiwan, the Philippines,
Thailand, Malaysia, Singapore, India, Indonesia and Australia.
The survey covered 12 major product and service categories.
People aged 15 to 64 years old, with sample sizes of 300, apart
from China and India, where the sample was 750 across three and
four top-tier cities respectively, were interviewed.
Respondents were asked these two questions:
“When you think of [product/service/category], which is the ‘best’
brand that comes to your mind? By ‘best’, we mean the one that you
trust the most or the one that has the best reputation in [product/
“Apart from the brand that you have just mentioned, which brand
do you consider to be the second-best brand in the [product/
A green piece of mind
SPC is crossing the green line, one step at a time.
As a regional player in the oil and gas industry, SPC recognises the
importance of achieving sustainable business excellence to lessen
the burden on Mother Earth. The Company strives to manage all its
business activities in an environmentally friendly manner.
Helmed with a long-term initiative, the SPC Green Plan will be rolled
out in stages to realise its corporate green vision. Acknowledging
that people are the main catalyst for change, SPC aims to first create
and cultivate green awareness among its employees. Already, SPC’s
Environment, Health, Safety and Security (EHSS) Committee has
marked a green milestone when it embarked on a recycling programme
at its head office. Employees were encouraged to dispose of their
paper into the recycling bins. To date, 520 kilograms of waste paper
has been collected.
To drive the green message home further, the EHSS Committee has
also been conducting a series of workshops for SPC employees to
educate and communicate information on environmental protection
and energy conservation.
Here, we would like to share with you how you can get started in the
office to help save the planet we all share. You will find out how easy it
is to save energy, cut costs and reduce the impact on our environment
as you go about your day-to-day activities.
Disable your screen saver. Studies showed that a
monitor in screen saving mode uses significantly more
energy than one in standby mode.
Try to print double sided if the copier allows. This
reduces paper and energy usage. Remember: with every
ton of paper that is recycled, you can actually save
* Based on guidelines from the US Environment Protection Agency
Switch off all the lights if you are the last to leave
the office or room. Installing motion-activated sensor
is another way of reducing power wastages.
Turn off the equipment if you are not using it. Equipment
on standby mode also consumes some amount
of electricity; do turn it off if you are not using it for
long period of time.
Unplug equipment or electrical appliances if you
are not using them for long period of time. You will
be surprised that equipment or appliances plugged
into the power socket, but not switched on, can consume
electricity termed as “Phantom Load”. This can
be up to 10% of the power bill.
Small changes do add up. Let us all play our part in conserving our
limited resources for the future.
A Quarterly SPC Newsletter
Issue 3 2008
CSR hat trick
Safety of the employees always comes first.
Imagine underage workers in sweatshops labouring through the
night to hand sew a mountain-high pile of football boots. For any shoe
manufacturer, that would be the worst possible scenario to be associated
with his brand.
In today’s context, the business conduct of a company is under intense
scrutiny of the public and media. A successful company now means more
than profitability. Accountability, governance and transparency have gained
in equal importance and increasingly, there is talk of a triple bottom-line
What does this all mean?
It means expanding the conventional reporting of a company’s activities,
taking into account its environmental and social performance in addition
to its economic performance.
How then does SPC attempt to score this hat trick?
Before we move on, we would like to correct the common notion that a
company’s corporate social responsibility (CSR) is just about doing more
Corporate volunteerism is pervasive among SPC employees.
in donations and sponsorships. In fact, CSR is also all about business
In March this year, we formed a cross-functional CSR Committee to
establish the management framework for promoting CSR activities. The
Committee members meet every month to hold substantive discussions
to identify issues and challenges, and disseminate information about
the Company’s CSR activities to the rest of the Group. It is also at these
meetings that committee members share and exchange useful information
on CSR topics.
To get the members up to speed on global CSR challenges and
developments, an internal training session was held recently. Conducted
by a reputable external consultant, the session saw an evidently good
turnout that included SPC’s senior management (see side story for more
details). For the Committee, it was indeed encouraging to know that they
have compelling support from the SPC management team to put in place
a CSR framework.
This is how committed SPC is towards CSR.
All the rage
The CSR Committee is driving the Group’s CSR efforts with quarterly
reports to the Board of Directors, and clear objectives and targets.
SPC seeks to achieve triple bottom-line reporting by strengthening
disclosure on its CSR project via communication platforms such as its
newsletters, annual report, corporate website, brochures and corporate
announcements. The Committee is also carrying out a benchmarking and
gap analysis exercise on SPC. This will assist to create a baseline for the
Company’s CSR strategy development going forward.
Let us remind ourselves that today, it is our duty as a corporate citizen to
address the expectations of all stakeholders and manage the challenges
faced by our industry. We have to work hard to reach out to the community,
do what we can to reduce environmental impact and deliver voluntary
reporting, on top of delivering returns to our shareholders. This will all
contribute positively towards the sustainability of our business.
Be it the upgrading of the refinery to produce cleaner diesel, ensuring
that all business operations are conducted in a safe and reliable manner
or promoting staff volunteerism for charitable causes, SPC strives to do it
all responsibly. From fair corporate disclosure, caring for nature to using
energy efficiently, we are all part of SPC’s transformation into a socially
It’s all about doing good and doing well. This is how SPC attempts to score
the CSR hat trick.
With every noteworthy corporation in Singapore looking at Corporate Social Responsibility (CSR), it was back to the classroom for 27 SPC
staff who attended a full-day in-house training on CSR on 26 June 2008. The session gave them an insight into the fundamentals of CSR, its
developments and prevailing issues. Case studies were also used to promote the participants’ understanding of this very popular topic. SPC
CEO Mr Koh Ban Heng, together with his senior management team, CSR committee members and supporting staff, participated actively in the
interactive exercises which allowed for ideas and views to be shared and exchanged. The training was delivered by CSR Asia, an organisation
with a commendable track record in helping companies develop their CSR strategies. At the end of the day, the participants brought back useful
knowledge that would help them lay a good foundation of a CSR programme for SPC.
A Quarterly SPC Newsletter
A Quarterly SPC Newsletter
Issue 3 2008
In the heat of action
It was a hot and dry morning on 5 June 2008. A tank truck loaded
with 10,000 litres of petrol was reversing towards a Liquefied Petroleum
Gas (LPG) storage tank when the driver suddenly lost control of the
vehicle. The truck hit the LPG pump and pipes, causing a two-inch pipe
flange to snap and LPG to gush out from it. A plant operator working
nearby quickly shut off the valve to prevent more LPG from flowing out
of the storage tank. Alas, he was still a tad too late. Some LPG from
the broken flange flowed out and caused a fire. As a result, the plant
operator sustained a burnt injury on the leg.
It looked real and a scene off the movies but it was just an exercise
by SPC’s Jurong Bulk Plant (JBP) and Singapore Civil Defence Force
(SCDF) to simulate a fire fighting operation.
It may just be an exercise but every participant – about 70 JBP and
SCDF personnel - was serious and engrossed in their roles. When
the fire alarm sounded, all JBP staff stopped work immediately and
proceeded to the assembly area in an orderly manner. Meanwhile,
the SCDF rescue team was despatched immediately to JBP to put out
the fire and provide medical assistance to the injured man. The entire
exercise lasted for three hours.
Every year, SPC undertakes various emergency response exercises to
rehearse and refine the preventive measures and operational actions
that will minimise injury as well as property damage and loss. These
exercises enhance the coordination, communication, command and
control abilities among different departments in times of emergency.
The effectiveness, efficiency and compatibility of the fire-fighting,
rescue and communication equipment are also put to the test.
Top: The ‘injured’ man was being carried away from the accident area by the SCDF team.
Middle: JBP staff sprung into action immediately to assist in the fire fighting.
Bottom: Unfazed by the burning flames, JBP staff worked in tandem to put out the fire.
The shaving process caused no jittery to Jimi who just wanted to do his part for charity.
When no hair brings more care
SPC Customer Service Executive Mr Jimi Lim lost his hair.
It was not the result of a bad haircut or work stress. He became bald
because he cares for people.
On 6 July 2008, Jimi shaved his head to show his support for children
stricken with cancer. Such a daring gesture sent a strong message to
the children that they are not alone in their fight against cancer and that
they should not feel sad about losing hair. This was the 6 th consecutive
year that Hair for Hope 2008, an awareness campaign by the Children’s
Cancer Foundation, was held to raise funds and motivate the little ones
to live on bravely.
And this year was the second time that Jimi ‘lost’ his hair. He first shaved
his head because of his good friend who died of cancer last year.
“He was a brave man. During the two years when he was receiving
treatment, he never stopped encouraging the children with cancer and
supporting the cancer charity in Singapore,” said Jimi. “I still remember
how he braved through the five-kilometre Terry Fox Run, stood in the
hot sun canvassing for donations for the cancer society, and caroled
to terminally-ill patients during Christmas. His love and acts for the
children deeply inspired me.”
It was not easy putting a kind thought into action though. Jimi had
struggled with the idea of being bald but his heart of gold eventually
got the better of him.
“My first shaving last year literally shocked many friends, but that was
good because I had created the awareness,” he chuckled. “For 2008,
besides the money that I aimed to raise, I challenged myself to gather
more people to shave their heads with me, and I did it!” He now boasts
a personal record of two females and four males.
Being an active volunteer, Jimi definitely contributes more than just his
locks of hair. Two years ago during Christmas, he shared season’s joy
with some children and old folks by baking them cookies. Last year, he
fronted SPC’s participation in Heartstrings Walk @ Marina Bay, a fundraising
event for Community Chest. And in support of his charitable
act, the Company made a contribution by matching the participation
fees collected from its employees.
As an acknowledgment of his efforts for charity and rallying his
colleagues to support corporate volunteerism, Jimi was conferred the
SPC Recognition Award For Voluntary Work/Charity in 2007.
“SPC encourages employee volunteerism towards society as it not only
helps the community but also builds team cohesion and instills self
value through community service. Jimi and many others in SPC have
been organising such activities regularly and they are very passionate
in doing their share for society,” said Mrs Doris Tan, General Manager
(Human Resource & Administration). “We are very proud of them and
we hope to see more employees involved in spreading the goodwill
A Quarterly SPC Newsletter
Issue 3 2008
Stairways to Cloud 29
By Ng Meng Hui, FAIR intern
Patron of the Arts
As the anniversary sponsor, SPC presented Singapore Dance
Theatre’s Ballet under the Stars held at Fort Canning Park from 25
to 27 July 2008. For fans of the renowned dance performance who
gathered in full force under the night sky, the event was a great
way to unwind from a week’s work.
Bringing their own picnic dinners and mats, the audience enjoyed
the performance in a casual, open-air setting. About 60 SPC
employees and their families attended the performance with their
complimentary tickets. Such treat was just one of the ways how
SPC rewarded its employees.
I looked up at the 29-storey One Raffles Quay Building and asked myself,
“Why did I sign up for this? I could be sprawling on my comfy bed this very
moment, after all, it’s only 8 a.m. and it’s a Sunday.”
Well, ask me again now and I would say: I am glad I did.
On 31 August 2008, I joined six other SPC colleagues to take part in a
vertical marathon event organised by Keppel Volunteers. It aimed to raise
funds for the Association for Persons with Special Needs (APSN) and at
the same time, helped promote social integration and physical fitness of
the APSN students with their participation in the marathon.
There were eight teams altogether, each comprising five students and five
volunteers. Before the upward race began, the fitness instructors guided
us through warm up exercises. After flexing our muscles, it was time to
stretch our brain cells too. We had to come up with a strategy to conquer
29 floors. In the end, it was decided that the two ladies in my team would
guard the rear to ensure that no one would be left behind and that they
would cheer people on should anyone decide to call it quits halfway up
At the sound of the horn, the groups were released, one at a time with
timings being recorded. Within my group, I was assigned to stay with two
APSN students, Ramadan and Jasni.
Initially, we were talking and climbing at the same time. No sweat, we
thought. But by the time we reached the 15 th floor, we could only feel hot
perspiration and hear the echoes of our heavy breathings bouncing off the
walls. Jasni, who apparently was the fittest among us, darted up the stairs
Team members gathered for memorable shots of their first time co-operation in
and left me behind with Ramadan. Both of us were physically drained but
we never stopped motivating each other by telling ourselves that comfort
was just a few more steps away. The moment the light shone through
the stairway to ‘heaven’, we put our hands on each other’s shoulders
and dashed for the finish line. We clocked in a proud timing of about 11
The students may have a lower intelligence quotient but they were in no
way less fit and determined than us.
Back to ground zero, we were in for some fun-filled games such as using
spoons to pass ping pong balls to the next player and blowing balloons. All
the games demanded a great deal of teamwork and trust. Hey, we scored
well on that. We came in second.
In retrospect, I enjoyed myself tremendously. I completed my first vertical
marathon and helped play a part in raising $3,000 for APSN with my SPC
teammates. I really enjoyed my interactions with the APSN students. Like
what my fellow colleague, Mr Garett Lim of Marketing, said, “The SPC
team might be ranked 6 th in standing, narrowly missing the 5 th spot, but I
believe that the results held little significance compared to the fun enjoyed
and friendships forged.”
Sharing my account with ROAR can only say this much, but this is one
personal experience that would stay with me for many years to come.
I hope others will be encouraged to take part in more meaningful events
such as these. These events do make a difference in people’s lives.
I am glad I did.
Cheers to our great fun and friendships!
Rolling a ball down charity lane
On the morning of 6 July 2008, nine SPC volunteers arrived at SAFRA@
Mt Faber all geared up to bowl their hearts out. This was the third
consecutive year which saw SPC participating in the Down Syndrome
Association’s (DSA) charity bowling tournament as a corporate sponsor
and a player.
Three SPC teams were formed, each paired with a DSA member.
Before the tournament started, everyone was enthusiastically
taking photographs with their teammates and sharing their bowling
experiences. Nervousness and anxiety were apparently absent. During
the game, encouraging words filled the air whenever a player did not
perform well, even though that would mean bringing down the total
It was, indeed, a friendly match of balls rolling down charity lanes.
Although the SPC volunteers did not return home with any trophies,
their hands were still full: of friendships and smiles from the DSA
Staff volunteerism has always been a core value of SPC. As an
organisation with a heart, we continually strive to reach out to the
community to spread joy and happiness.
Since our early beginnings, we have been an avid supporter of the
arts, by contributing in cash or in kind. Ballet under the Stars was
just one of the many performances which we supported. While we
continue to reach for the stars in the commercial arena, we also
strive to enrich the local arts scene for the benefit of all in the
The continual rain left the stage wet and delayed the performances, but it certainly did
not dampen the mood of the enthusiastic concert goers.
A Quarterly SPC Newsletter
Issue 3 2008
Mind their own business
The MINDS employees work hard for
an independent living.
Do you know that having the correct tyre
pressure on your vehicle could help save
money, the environment and your very life?
Safety in acceleration, braking and steering
all depends on good tyres that provide
adequate grip on road surfaces, especially
in wet conditions. More fuel is burnt
moving an under-performing vehicle with
ill-inflated tyres. A vehicle with adequate
tyre pressures therefore emits less carbon
dioxide, thus minimising the impact on the
To promote the benefits of correct tyre pressure to motorists, leading
French tyre producer Michelin collaborated with SPC SpeedyCare
experts to provide free tyre checks at selected SPC service stations.
Held over three weekends from June to August this year, besides the free
checks, motorists also received complimentary professional advice and
re-inflated tyres, if required.
Motorists, don’t tire out your tyres. Be safe and save.
Mind you, they do wash your car
spick and span.
At SPC Telok Blangah, the manual
car wash facility is run by 17
members of MINDS, Movement
for the Intellectually Disabled of
As a firm believer of corporate
philanthropy who does what it can
to better the lives of the needy and
underprivileged, SPC has been
providing gainful employment
opportunity for the intellectually disabled since 2004. And more recently
on 21 June 2008, SPC supported a charity car wash event organised by the
Northwest Community Development Council to raise funds for MINDS.
The MINDS members are as productive and reliable as any other
employees. One satisfied customer, Mr Jonathan Chee who uses
their services regularly, says, “They are so earnest in their job that I’m
never worried about my car. Their dedication and cheerfulness really
Don’t tire out your tyres
Good tyres can improve road
safety, enhance fuel efficiency
and be environmentally friendly.
Sterling service from the heart
SPC Ang Mo Kio
The day was 1 August 2008. It was just one of Mdm Rebecca Tan’s regular
trips to SPC Hougang to buy her favourite magazine. However, much to
her disappointment, she arrived there only to learn that it had run out of
the magazine she was looking for.
Ms Hasliza, the Assistant Station Manager
who was serving Mdm Tan, promptly
offered to help check with the other nearby
SPC service stations for an available copy.
Shortly after making the calls, Ms Hasliza
returned and informed Mdm Tan that
SPC Ang Mo Kio had only one copy of the
magazine left but they would reserve it for
her. Ms Hasliza went on to give directional
guidance to Mdm Tan in a patient and
professional manner. When Mdm Tan
arrived at SPC Ang Mo Kio, never did she
expect to find Ms May Kwang, the Assistant
Station Manager, to be waiting for her with
Ms May Kwang
Assistant Station Manager
SPC Ang Mo Kio
Assistant Station Manager
Mdm Tan was so impressed with the
customer service rendered to her that she
put down her gratitude in words. “When
I reached the Ang Mo Kio station to look
for May, wow, she was very friendly and
kept smiling and bowing to me when she
served me. I am very thankful to them for
searching the magazine, serving me and
explaining how to get to the location,” she
commended. “Thanks for their help.”
SPC now has a loyal customer.
Well done, Hasliza and May! Thank you
for acting true to SPC’s motto of “Your
Friendly Neighbourhood Service Station”.
The participants took in breathtaking views of the Singapore skyline while doing
Up and running
By Kevin Siak, Marketing
As dawn broke on Sunday, 24 August 2008, the 17 th SAFRA Singapore Bay
Run was underway with the first race - the gruelling 21-kilometre marathon
that flagged off at 6.30a.m.
This year’s route promised all 70,000 participants a scenic run experience
up and across the Benjamin Sheares Bridge as well as through landmark
icons in the Marina City area. The 21-kilometre runners were rewarded by
being the first to run across the Marina Barrage to savour the magnificent
As part of SPC’s ongoing commitment to promote fitness at the workplace,
the Company encouraged staff participation in the marathon by sponsoring
Unity is the greatest strength
They were fast. They were furious.
With powerful strokes driving the boat through the water in unison at
incredible speed, the Singapore Refining Company (SRC) team paddled
their way to the 9 th Jurong Island Dragon Boat Race, clinching Gold in
the Veterans Category.
Euphoria came when another SRC team finished second in the Mixed
Congratulations to the SRC Dragon Boat Teams!
A total of 56 teams participated in this dragon boat race which was
organised by the Jurong Island Community Development Committee on
26 July 2008.
their registration fees. The super
fit ones chose to run either the
competitive 10- or 21-kilometre
route. For those who enjoy a cool
morning jog, the six-kilometre run
was their cup of tea. As for myself,
I challenged the 10-kilometre
After the first flag-off, runners for
the 10-kilometre route started
to form up at the starting line,
eagerly waiting to start their race
At the first one-kilometre for my
own race, everyone was jostling
for space along the crowded path
at the Esplanade Bridge. Slowly,
the pack dispersed with the faster
runners taking the lead.
While I earnestly left my shoeprints on the Benjamin Sheares Bridge and
Marina Bay area, my eyes and ears were also in for a treat. Along the
way, there were live band performers and cheerleading groups whose
performances helped boost the runners’ spirits and gave those tired
legs a little more energy to run a little further. The runners also had the
rare chance to run on a stretch of the Singapore Grand Prix race course
before reaching the floating platform at Marina Bay. Next, they hit Marina
Boulevard before arriving at the finish point in front of City Hall.
For me, crossing the finish line was euphoric. It was not about how fast
you ran but how you soldiered on to complete the race. To the 24 fellow
colleagues who participated, give yourselves a pat on the back. I hope to
see you again in other races to come. For those who have missed this race,
there will always be another one.
Team spirit and unity were clearly
demonstrated at this dragon boat race.
Everyone has a reason to smile: they
completed the entire race.
The paddlers rowed in unison to
the sound of the drums.
Lee Chiang Huat (Chief Editor)
Gan Dong Lee
Soon Boon Hoe
Suresh Pitty Sivanandam
Tan Poh Lay
Tan Yeen Voon
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