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The Great British Bank Off: UK's Top Mobile Banking Apps Revealed

The Great British Bank Off: UK's Top Mobile Banking Apps

PressReleasePing The Great British Bank Off: UK's Top Mobile Banking Apps Revealed A year is a long time in banking, so we?ve taken a look at how the top personal UK banking apps have fared in the last 12 months by assessing their customer reviews across Android and iPhone. We?ve looked at the total volume of reviews, the volume of 1,2,3,4 and 5 star reviews, what they represent as a percentage of total reviews as well as how this places them compared to the competition. Berkshire, UK, March 23, 2015 /PressReleasePing/ - A year is a long time in banking, so we’ve taken a look at how the top personal UK banking apps have fared in the last 12 months by assessing their customer reviews across Android and iPhone. We’ve looked at the total volume of reviews, the volume of 1,2,3,4 and 5 star reviews, what they represent as a percentage of total reviews as well as how this places them compared to the competition. We have previously reviewed the FTSE 100 apps using feedback as an indication of customer satisfaction however we only reviewed iPhone apps. This time the assessment also includes Android and much like the previous report, we’ve looked at customers who have been prepared to say something, rather than those who have simply rated the app. It’s much easier to rate an app, therefore it’s also much easier to encourage (pay) someone to rate it so reviews are a far better indication of how customers genuinely feel. The best UK Banking app is Lloyds Bank Mobile Banking This isn’t just a fluke on Lloyds’ behalf however, as they also have the second best reviewed iPhone app which is an impressive feat. Android customers are a less happy bunch in general and getting it right across both platforms is a strong measure of how good an app is. If you add that Lloyds managed to garner reviews from over 10,000 Android customers in the last 12 months, nearly twice as many as from iPhone customers this adds more weight to their justified position as the best liked UK banking app. The second best liked app across both platforms is the Bank of Scotland This itself shouldn’t be a surprise. It might have more than 12 times fewer reviews than the Lloyds app but it’s published from the same Lloyds Banking Group account, and for all intents

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