to download your Client Manual - Lojack

NEW OWNER’S WELCOME KIT
Global Leader in Vehicle Theft Recovery
Caution: Never leave this kit in your vehicle

Welcome to the Boomerang Tracking/LoJack family!
With vehicle theft an ever-increasing reality today, congratulations on
taking an important step in protecting your vehicle with a LoJack recovery
device, the most revolutionary vehicle recovery system on the market.
As of today, you are benefitting from:
• 24/7 protection against theft
• Fast recovery in case of theft
• Money back guarantee
This owner’s welcome kit will familiarize you with your new device and
will inform you on the procedures to follow if your car is stolen.
Enjoy the security and peace of mind knowing that our dedicated tracking
team is standing by to recover your stolen vehicle every second of the day,
365 days per year.
If you have any questions, feel free to contact our Customer service
department at 1.855.9.LOJACK (1.855.956.5225). Once again, thank you
for trusting your vehicle’s protection to Boomerang Tracking, and drive safely.
We welcome and encourage your opinions and feedback.
Please take a few moments to complete a short survey at
www.lojack.ca/survey to gauge your satisfaction with our
sales and installation process.

BOOMERANG TRACKING INC. LIMITED WARRANTY
Product BENEfits
When to contact us
HOW LOJACK C GETS YOUR
VEHICLE BACK – fast!
• 30 days limited money-back recovery
1. Install
PROCEDURE
warranty and 5
IN
years
CASE
limited
OF THEFT…
parts and
Your LoJack C is professionally
labor warranty.
installed and tested by a
1. Call the police to get a theft report
certified technician.
• number An effective (required Product and affordable for tracking) solution. BENEfits & How it WORKs
2. Call 1.855.9.LOJACK
• Utilizes self-powered Radio Frequency
2. Notify
3. An
technology.
operator
LoJack
will ask
C can
for details
track and
regarding
Product BENEfits
HOW LOJACK GETS YOUR
You notify our Security Central
the
recover
theft
your vehicle whether it is in urban VEHICLE when BACK a theft occurs.
– fast!
4. Our areas in-house with tall tracking buildings, tunnels, garages,
Product team will be deployed MAINTENANCE
dense woods, or steel containers - all places
• Money-back where thieves recovery often take warranty. stolen vehicles.
1.
3.
Install
Dispatch
Upon confirmation of the theft,
KEEP •
In
An
case
US UP-TO-DATE Your LoJack is professionally
Recommended our team is dispatched and
Be of
effective Client Card MAINTENANCE installed and tested by a
sure theft, to contact our Customer Service local police department are alerted at to help
1.855.9.LOJACK The in any of the
our
and LoJack stolen vehicle recovery system certified was technician. designed
24/7
locate your vehicle.
following to withstand cases: the climate extremes and daily wear and tear
dedicated
associated with regular motor vehicle operation. After your
in-house
2. Notify
initial warranty expires (refer to the
tracking
4. Limited Track Warranty Insert),
1. Boomerang
team you will ChanGE Tracking address, Inc. (“BTI”) telePhone recommends Our Security
With state-of-the-art nuMber, an Central inspection is
EMail
notified
Unit No.
on-board
of your unit to ensure it is performing of properly. the theft. There will be a
locate and
equipment, the tracking team
nominal fee for this inspection. For questions or to schedule your
recover
and/or local police locate and
inspection, address please or contact any other Customer ContaCT Service inforMation.
1.855.9.LOJACK.
your
3. monitor Dispatch your stolen vehicle.
Helping us keep your file up to equipment. date is important as it will ensure that you can be contacted
in the event of the theft of your vehicle. It also ensures that any Upon notifications confirmation the of status the theft,
Required 5. Recover
• law
of your
enforcement
device MAINTENANCE
or account
agencies
reach
are
you
1.855.9.LOJACK
also
in a timely manner. our tracking team is dispatched
(1.855.956.5225) and local police are alerted to
To using comply the LoJack with the technology terms set to out help in your recover limited warranty and maintain
help
Local
locate
police warranty
your
recovers protection,
vehicle.
your
specific your equipment incidents and apprehend situations will thieves. require a post-installation inspection stolen vehicle of the LoJack and notifies unit you
2. to you ensure have continued the alert functionality feature of the and unit. did Without not Provide an inspection us that With in any has your of been the following found.
scenarios, ContaCT BTI inforMation.
Please
cannot guarantee
follow
the integrity
the
of
instructions
the unit, and any 4. existing Track below
warranty will become
null and void. Depending on the situation, there may be an inspection fee. For more information,
Having all your contact information on file is mandatory; otherwise, With state-of-the-art your Alert feature on-board
please contact Customer Service at 1.855.9.LOJACK.
does not work.
equipment, the tracking team
In accordance 1 with Remove the limited your recovery Client warranty, Cardyour LoJack unit and/or requires local an police inspection locate in and any
of
With
the following
the Alert
circumstances:
feature, you will be automatically alerted by email, monitor automated your stolen phone vehicle. call
or text message 2 Write if your car your moves unit without number your in authorization. the field provided
• The vehicle was stolen and recovered, and the LoJack unit was activated as part of the theft
reporting and 3 recovery Keep your process. card BTI requires in your this wallet mandatory inspection 5. Recover to verify that the
3. you LoJack travel unit 4 installed to Don’t the in U.S. your leave With vehicle this your received owner’s vehiCLE no damage kit in during your Local
the vehicle theft
police
and
recovers
to re-validate
your
the balance of your warranty period.
stolen vehicle and notify you
Knowing that your vehicle is in the U.S. will enable us to respond
that
promptly
it has been
to any
found.
signals
•
from
The vehicle
your unit
was
while
involved
you are
in or
away
sustained
for an
damage
extended
in an
period
accident.
of time.
For further information, we invite you to visit your online owner’s portal at www.lojack.ca/owners.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.01-2012
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.01-2012

Product Maintenance
Recommended Maintenance
The LoJack stolen vehicle recovery system was designed
to withstand the climate extremes and daily wear and tear
associated with regular motor vehicle operation. After your
initial warranty expires (refer to the Limited Warranty Insert),
Boomerang Tracking Inc. recommends an inspection of your unit
to ensure it is performing properly. There will be a nominal fee
for this inspection. For questions or to schedule your inspection,
please contact Customer Service at 1.855.9.LOJACK.
Required Maintenance
To comply with the terms set out in your limited warranty and maintain warranty protection,
specific incidents and situations will require a post-installation inspection of the LoJack unit
to ensure continued functionality of the unit. Without an inspection in any of the following
scenarios, we cannot guarantee the integrity of the unit, and any existing warranty will become
null and void. Depending on the situation, there may be an inspection fee. For more information,
please contact Customer Service at 1.855.9.LOJACK.
In accordance with the limited recovery warranty, your LoJack unit requires an inspection in any
of the following circumstances:
• The vehicle was stolen and recovered, and the LoJack unit was activated as part of the theft
reporting and recovery process. We require this mandatory inspection to verify that the LoJack
unit installed in your vehicle received no damage during the theft and to re-validate
the balance of your warranty period.
• The vehicle was involved in or sustained damage in an accident.
For further information, we invite you to visit your online owner’s portal at www.lojack.ca/owners.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

Key Fob Maintenance * 2
General
To ensure reliable operation, avoid dropping the Key Fob or exposing it to water.
Key Fob Battery
Your Key Fob uses a lithium watch battery (#CR-2032) available from most retail stores and
electronic retailers. The Key Fob LED indicator will flash when the battery is low, indicating
replacement is required.
Key Fob Battery Replacement
To change your Key Fob battery, follow these steps:
1
1. Open Key Fob
Insert a small coin into the identified slot on the side
of the case. Gently pry apart the two halves of the
Key Fob. You have now exposed the interior of the
Key Fob. You will notice a circular battery retained by
a battery holder.
2. Remove Old BATTery
Push the battery out of its holder using a non-metal
tool. Discard the old battery (you can return it to a
store that accepts old batteries).
3. RepLACe BATTery
Insert the new battery into the battery holder with
the + sign facing up. The red LED light on the face of
the Key Fob should flash several times immediately
after properly installing a battery.
3
4. Close the Key Fob
Reassemble the Key Fob by snapping the two halves
of the case together.
*Available with the LoJack Alert device.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

Product Benefits & How it Works
Product Benefits
HOW LOJACK Gets Your
Vehicle BACK – fast!
• Money-back recovery warranty.
• An effective and affordable solution.
• Utilizes self-powered Radio Frequency
technology. LoJack can track and recover
your vehicle whether it’s in urban areas
with tall buildings, tunnels, garages, dense
woods, or steel containers – all places
where thieves often take stolen vehicles.
• The optional Alert feature* will allow
us to notify you if your vehicle moves
without authorization, resulting in a more
rapid recovery.
• Professional installation by certified
technicians decreases likelihood of
discovery by thieves and maximizes signal
effectiveness.
• In case of theft, our 24/7 dedicated
in-house tracking team will locate and
recover your vehicle.
• Law enforcement agencies are also using
the LoJack technology to help recover
your vehicle and apprehend thieves.
• Powered by LoJack with 25 years of
recovering stolen vehicles in more than
30 countries.
1. Install
Your LoJack is professionally
installed and tested by a
certified technician.
2. Notify
Our Security Central is notified
of the theft.
3. Dispatch
Upon confirmation of the theft,
our tracking team is dispatched
and local police are alerted to
help locate your vehicle.
4. Track
With state-of-the-art on-board
equipment, the tracking team
and/or local police locate and
monitor your stolen vehicle.
5. Recover
Local police recovers your
stolen vehicle and notify you
that it has been found.
*Feature available only with the LoJack Alert device
and within the service area. For recent updates to our
coverage, please visit www.lojack.ca/coverage.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

ENJOY totAL PEACE of Mind
Radio frequency technology P P
Self-powered recovery device P P
Electronic theft notification
P
Law enforcement support P P
24/7 protection P P
Transfer of ownership* P P
Recovery fees None None
Limited money-back recovery warranty 30 days 48 hours
Fast Recovery
Maximum Protection
Keep track of our success
We encourage you to visit our YouTube channel at
http://www.youtube.com/lojackcanada to view some educational videos on
vehicle theft prevention and to watch footage of some of our best recoveries.
In addition, stay up to date with the latest recoveries as they happen by
following us on Twitter at http://twitter.com/lojackcanada.
*Additional fees may apply.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

When to contact us
PROCEDURE IN CASE OF THEFT…
1. Call 911 to declare your vehicle stolen and get a theft report number
(required for tracking)
2. Call 1.855.9.LOJACK
3. An agent will ask for details regarding the theft
4. Our in-house tracking team will be deployed
KEEP US UPDATED
Be sure to contact our Customer Service department at 1.855.9.LOJACK in any of the
following cases:
1. YOU CHANGE ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS OR ANY OTHER
CONTACT INFORMATION.
Helping us keep your file up to date is important as it will ensure that you can be contacted
in the event of the theft of your vehicle. It also ensures that any notifications on the status
of your device or account reach you in a timely manner.
2. YOU HAVE THE ALERT FEATURE AND DID NOT PROVIDE US WITH YOUR
CONTACT INFORMATION.
Having all your contact information on file is mandatory; otherwise, your Alert feature
will not work.
With the Alert feature, you will be automatically alerted by email, automated phone call
or text message if your car moves without your authorization.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

Frequently ASKED qUESTIONS
Q: When will my RECOVERY DEVICE be FUNCTIONAL?
A: All of our recovery devices are immediately functional upon installation.
Q: What should I do if my VEHICLE is STOLEN in THE UNITED STATES?
A: If your vehicle is stolen in the United States, report the theft immediately to Boomerang
Security Central and the police in the town where the vehicle was stolen. Once you have
completed a stolen vehicle report, the police will automatically activate the LoJack unit in
your vehicle.
Q: What happens if I CHANGE or SELL my VEHICLE?
A: If you purchase or lease a new vehicle, save money by benefitting from our Loyalty Program.
Contact us at 1.855.9.LOJACK to make sure whatever you drive stays protected.
Q: What should I do if my VEHICLE is INVOLVED in an ACCIDENT?
A: If your vehicle is involved in an accident and/or sustains damage as a result of an accident,
call us at 1.855.9.LOJACK to schedule an inspection for your LoJack device. This inspection
is required to ensure that your device is in working condition and to maintain your limited
warranty coverage.
Q: How does THE THEFT NOTIFICATION WORk?
A: With the Alert feature*, if your vehicle moves without your authorization or knowledge
(i.e., is driven without the Key Fob present), you will receive an electronic theft notification
to the points of contact you provided at the point of sale (emails and phone numbers).
When eight hours have passed since the initial notification, the electronic theft notification
feature automatically goes into sleep mode. This is a preventative measure so that if the
electronic theft notification is triggered inadvertently (e.g., you lose your Key Fob or your
Key Fob battery is low), you will not receive repeated notifications. Should you determine
that your vehicle has been stolen, follow the procedures in case of theft.
In the event that your vehicle is driven without the Key Fob present, you can reset your Alert
feature by simply driving for at least five (5) minutes with the Key Fob present in the vehicle.
*Feature available only with the LoJack Alert device and within the service area. For recent updates to our coverage,
please visit www.lojack.ca/coverage.
To view all of our most frequently asked questions,
please visit the “Support” section of our website at www.lojack.ca
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

BOOMERANG TRACKING INC. LIMITED WARRANTY
I. Limited PARTs AND LABOR WARRANTY: Subject to the terms and conditions set out herein, Boomerang
Tracking Inc. (“BTI”) warrants that the LoJack and LoJack Alert Tracking Systems (exclusive of batteries and Key Fobs) (the
“Equipment”) are free of defects in materials or manufacturing for a period of seven (7) years from the date of installation
(the “Warranty Period”) of the new Equipment from BTI or one of its Authorized Installation Companies (the “Warranty”).
Subject to the terms and conditions set out herein, BTI warrants that the LoJack C Tracking System (exclusive of batteries)
(the “Equipment”) is free of defects in materials or manufacturing for a period of five (5) years from the date of installation
(the “Warranty Period”) of the new Equipment from BTI or one of its Authorized Dealers (the “Warranty”). For a period of
90 days after installation, BTI will provide parts and labor or service to repair or replace any part of the Key Fob that proves to be
defective in material or workmanship. Key Fob batteries are not warranted by BTI. It is the Customer’s responsibility to replace
the Key Fob batteries when the low battery indicator is activated.
During the Limited Parts and Labor Warranty Period, BTI’s only obligation under the Warranty shall be to, at its option, either (i) repair
any defects in materials or manufacturing related to the Equipment with new or rebuilt parts; or (ii) replace the Equipment with new
or rebuilt Equipment. In every case, it will be the Customer’s obligation to deliver the vehicle in which Equipment is located to an
Authorized Installation Company (as defined in the Service Agreement) in order to have the Equipment repaired or removed.
Any replacement parts or Equipment will be covered by the present Warranty for the balance of the Warranty Period of the
original Equipment. Every Equipment or part which has been replaced shall become the property of BTI.
II. Limited RECOvERY WARRANTY: In the event that neither BTI nor the Police succeed in locating the Vehicle within
30 days following the Service Call for a Vehicle equipped with a LoJack or LoJack C Tracking System and within 48 hours for
a Vehicle equipped with a LoJack Alert Tracking System, and the Customer’s insurer indemnifies the Customer for the loss of
the Vehicle, the Customer will, upon signing a full release of any right or recourse it may have against BTI, have the option of
receiving from BTI: (i) the reimbursement of the Equipment purchase and installation costs , the whole to a maximum amount
of $1,000 if the Vehicle was equipped with a LoJack or LoJack C Tracking System, or a maximum amount of $1,500 if the Vehicle
was equipped with a LoJack Alert Tracking System, and subject to the presentation by the Customer of purchase, installation
and Services invoices in support of the claim; or (ii) new Equipment, including installation, for a Vehicle equipped with a LoJack,
LoJack C or LoJack Alert Tracking System ,the whole at no cost to the Customer. This is the only warranty provided by BTI.
This warranty must be exercised by the Customer within sixty (60) days following the date of theft failing which it becomes null
and void. This warranty applies only when both the theft of the vehicle and the report of the theft occur within the Recovery
Area (for information about the Recovery Area, please visit www.lojack.ca/coverage).
III. Conditions, LIMITATIONs AND ExclusIONs:
The Warranty shall be null and void if the Equipment:
a) is used for a use other than that for which it was intended;
b) has been subjected to improper use, installation, maintenance, or any abuse, or negligence, alteration, modification
or adjustment;
c) is used with or attached to equipment or components other than those provided by BTI;
d) has been manipulated or tampered with in any manner by someone other than an Authorized Dealer;
e) has not been maintained and serviced in accordance to BTI’s prescribed maintenance and upkeep programs;
f) is used in extreme conditions;
g) no longer bears its original serial number, or same is altered or removed; or
h) is attached to a vehicle which was involved in an accident or was otherwise damaged.
Upon recovery of a stolen BTI-equipped vehicle, BTI requires an inspection of the Equipment and other BTI Equipments to verify
working condition and revalidate the Warranty for the balance of the Warranty Period. A BTI-equipped vehicle that has been
stolen and recovered shall not qualify for the BTI Limited Warranty unless the Equipment has been inspected by an AD and the
warranty has been revalidated by BTI. Any Equipment that malfunctions after the expiration of the limited warranty will be
removed or repaired at the Customer’s expense.
IV. Purchaser’s ResPONsIBILITY: In order for the Warranty to be honored, you must call or visit BTI or an Authorized
Installation Company with the original bill of sale for the Equipment together with the present document. For assistance with
the application of the Warranty or for the location of the nearest Authorized Installation Company, please contact BTI by dialing
1.855.956.5225, or consult our website at the following address: www.lojack.ca
V. No Other WARRANTY: This Warranty constitutes the only warranty granted by BTI and the repair, replacement
or reimbursement by BTI in accordance with Section I above shall constitute complete fulfillment by BTI of all its obligations
and responsibilities. To the extent permitted by law, BTI disclaims any and all liability for direct, indirect, incidental, special or
consequential damages or losses, including the loss of information or profits. No party, agent, employee, representative of BTI
or Authorized Installation Company is authorized to modify, extend, enlarge or transfer the Warranty.
Should any applicable statute or law preclude the operation of any portion of this Warranty, the remaining terms and conditions
of this Warranty shall remain in effect.
The term “IC:” before the equipment certification number only signifies
that the Industry Canada technical specifications were met.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

To LoJack ® C Owners
Product BENEfits
HOW LOJACK C GETS YOUR
VEHICLE BACK – fast!
• 30 days limited money-back recovery
warranty and 5 years limited parts and
labor warranty.
• An effective and affordable solution.
• Utilizes self-powered Radio Frequency
technology. LoJack C can track and
recover your vehicle whether it is in urban
areas with tall buildings, tunnels, garages,
dense woods, or steel containers - all places
where thieves often take stolen vehicles.
• In case of theft, our 24/7 dedicated
in-house tracking team will locate and
recover your equipment.
• Law enforcement agencies are also
using the LoJack technology to help recover
your equipment and apprehend thieves.
• Powered by LoJack with 25 years of
recovering stolen vehicles in more than
30 countries.
1. Install
Your LoJack C is professionally
installed and tested by a
certified technician.
2. Notify
You notify our Security Central
when a theft occurs.
3. Dispatch
Upon confirmation of the theft,
our team is dispatched and
local police are alerted to help
locate your vehicle.
4. Track
With state-of-the-art on-board
equipment, the tracking team
and/or local police locate and
monitor your stolen vehicle.
5. Recover
Local police recovers your
stolen vehicle and notifies you
that it has been found.
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012

Founded in 1995, Boomerang Tracking Inc. has become a
technological leader in tracking stolen property and offers
a seamless solution to the ever-growing concern for the
protection and recovery of stolen vehicles and other valuable
assets in Canada. The company and its professional recovery
teams work closely with local law enforcement agencies.
In 2004, Boomerang became a wholly owned subsidiary of
LoJack Corporation (NASDAQ:LOJN), the company that invented
the stolen vehicle recovery market two decades ago and today
remains the undisputed global leader in tracking and recovering
valuable mobile assets in more than 30 countries worldwide.
Welcome to 24/7 PEACE of MIND
Notify
Dispatch
Track
Install
Recover
T: 1.855.9.LOJACK | F: 1.888.234.8641 | info@lojack.ca | www.lojack.ca
© 2012 Boomerang ® Tracking Inc., a wholly-owned subsidiary of LoJack ® Corporation. All rights reserved. v.06-2012