GRAPEVINE - NPT Homes

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14 Friday 15th June 2012 Friday 15th June 2012 A Day in the A Day in the Life of a Life of a Community Community Housing Officer Housing Officer I arrive in the office at 8.30am. I open my diary to check the tasks and appointments I have for the day and ensure that I have the appropriate paperwork etc. I check my emails and my phone for any voice mails. There’s just enough time for a quick coffee before attending the monthly team briefing at 9am. My first appointment is to meet with a Tenant Liaison Officer (TLO) who is responsible for overseeing the WHQS improvements, such as the renewal of kitchens, bathrooms, heating systems and re-wiring to our properties over the next five years. Together we meet at a house in Neath which has had a new kitchen installed. The kitchen units are of extremely good quality and the addition of new wall tiles and nonslip flooring is a most welcome improvement. The tenant of this house is delighted with the new kitchen. Having seen the improvement for myself I am able to advise my tenants on what to expect when their homes are due to receive new kitchens. Before leaving the house I make arrangements with the TLO to visit another property next week to view the installation of a new bathroom. My next appointment is to carry out a viewing of a vacant flat with a potential new tenant to ensure she is happy with it and to answer any questions she may have. REPORT A REPAIR 0300 777 3000
The lady is very happy with the flat; she is pleasantly surprised at the size of the rooms and the private garden as she is a keen gardener, there is also an outside brick shed where she can store her garden equipment. It’s a short drive back to the office for lunch and a much needed cup of coffee. I am on duty in the office from 1pm and my first appointment is to sign up a new tenant for a house in Neath city centre. The new tenant is married with 3 children who are of school age and will benefit by living within walking distance of the local schools and the leisure facilities. After signing the Tenancy Agreement and other associated paperwork, my new tenant makes her way to the B&Q store to choose paint, paper and other decorating materials paid for by the decoration vouchers I have issued to assist with the cost of decorating her new home. My next interview is with an applicant who has recently applied for housing. He and his family live in private rented accommodation and the landlord has given them notice to vacate that property. I explain the <strong>Homes</strong> by Choice allocation scheme, which operates by applicants bidding for suitable vacancies advertised in the <strong>Homes</strong> by Choice brochure. I also make a referral to the Council’s Housing Options Team to provide further advice on their Potentially Homeless Policy and the steps the Council can take to prevent homelessness or provide temporary accommodation. My last clients are two tenants who want to exchange homes. One tenant lives alone in a 3 bed house and the other tenant is a married couple who live in a 2 bed flat with a child and another one on its way. The exchange would suit both tenants so I complete a mutual exchange form and make appointments for visits to be made to both tenants to inspect their homes prior to a decision being made on their application. I have seen to all my appointments for the day, I go back to my desk to check and reply to my emails and any voice mails before checking my calendar in readiness for next week. I leave at 5pm, looking forward to a relaxing weekend. FOR ALL GENERAL ENQUIRIES RING 0300 777 0000 15
Page 1 and 2: ISSUE I SSUE 6 SUMMER 2012 T EN T T
Page 3 and 4: Tenant receives a big thank you for
Page 5 and 6: NPT Homes has partnered up with DEW
Page 7 and 8: Young Reporters The Young Reporters
Page 9 and 10: Work So Far So far, NPT Homes has c
Page 11 and 12: Local Leaseholder This is a new pag
Page 13: al Budgeting Sheet Outgoings Essent
Page 17 and 18: Meet the Team My name is Christine
Page 19 and 20: Be Safe When Barbecuing With the wa
Page 21 and 22: Blocked Drains can be a Pain! Using
Page 23 and 24: Word Search � � ��

GRAPEVINE - NPT Homes

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