Strategic issues - Life Healthcare - Audited group results and cash ...
Strategic issues - Life Healthcare - Audited group results and cash ...
Strategic issues - Life Healthcare - Audited group results and cash ...
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a set of national core st<strong>and</strong>ards that apply to both<br />
public <strong>and</strong> private hospitals. <strong>Life</strong> <strong>Healthcare</strong> has<br />
matched these st<strong>and</strong>ards to our existing quality<br />
management system audit criteria <strong>and</strong> meets the<br />
<br />
Group quality scorecard <strong>and</strong> clinical outcomes<br />
<br />
To ensure that quality in <strong>Life</strong> <strong>Healthcare</strong> is<br />
consistent <strong>and</strong> measured across all our units, we<br />
have developed a quality scorecard which reflects<br />
measurement indicators for the clinical excellence<br />
as well as the patient experience components of<br />
our quality programme.<br />
Quality scorecard objectives <strong>and</strong> goals are reviewed<br />
annually to incorporate feedback from clients/<br />
patients <strong>and</strong> their families <strong>and</strong> to identify trends<br />
regarding major risks in our service delivery process<br />
<strong>and</strong> our clinical outcomes improvement objectives.<br />
The quality scorecard measures patient/client<br />
satisfaction, patient <strong>and</strong> employee health <strong>and</strong> safety,<br />
clinical outcomes <strong>and</strong> environmental management,<br />
<strong>and</strong> reflects the Group average (shown below)<br />
which focuses attention <strong>and</strong> effort on continuous<br />
improvement in a manner that is measurable,<br />
quantifiable <strong>and</strong> sustainable.<br />
Description 2011 2010 Measure<br />
Patient experience<br />
Net promoter (highly likely to<br />
recommend) 94.8% 94.6% –<br />
Overall customer satisfaction 98.2% 98.0% –<br />
Positive comments 93.6% 94.3% –<br />
Health <strong>and</strong> safety measures<br />
Patient incident rate 4.17 4.27 Per 1 000 s<br />
7.10 7.25<br />
Per 200 000<br />
labour hours<br />
Total incident rate (excluding<br />
employee incidents but including<br />
patient, property, environment <strong>and</strong><br />
external stakeholders) 5.77 5.82 Per 1 000 s<br />
Clinical outcomes<br />
<br />
<strong>Healthcare</strong> associated infections (HAI) 0.78 1.06 Per 1 000 s<br />
Ventilator associated pneumonia (VAP) 6.00 8.81<br />
Per 1 000<br />
ventilated days<br />
Surgical site infections (SSI) 1.09 1.26<br />
Per 1 000<br />
theatre cases<br />
Central line associated bloodstream<br />
infections (CLABSI) 1.15 2.55<br />
Per 1 000<br />
central line days<br />
Catheter related urinary tract<br />
infections (CAUTI) 0.95 2.25<br />
Per 1 000<br />
catheter days<br />
<br />
Aspirin given on arrival 92% 91% –<br />
Aspirin given on discharge 99% 98% –<br />
Mortality rate 7.0% 7.4% –<br />
59<br />
LIFE HEALTHCARE INTEGRATED ANNUAL REPORT 2011
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