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20150313 Consultation response - guidance to display rating FINAL

20150313 Consultation response - guidance to display rating FINAL

The Care Quality

The Care Quality Commission is the independent regulator of health and adult social care in England. Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

Contents Introduction .............................................................................................................. 4 Section 1: Our consultation .................................................................................... 5 How we engaged and who we heard from .............................................................. 5 How we analysed feedback from the consultation .................................................. 7 Section 2: Key changes to our new guidance ....................................................... 8 Section 3: What you told us and our response ................................................... 10 Requirement to display ratings – guidance for providers ...................................... 10 Requirement to display ratings – proposed CQC posters ..................................... 18 Minor changes to other provider guidance ............................................................ 25 Appendix ................................................................................................................. 28 Organisations that submitted written responses ................................................... 28 Response to our consultation on our guidance to help registered providers display their ratings 3

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