Introducing Elsevier - Activeevents
Introducing Elsevier - Activeevents
Introducing Elsevier - Activeevents
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<strong>Introducing</strong> <strong>Elsevier</strong><br />
Presented by: Els Niehaus, Vice President <strong>Elsevier</strong> Editorial Systems
<strong>Elsevier</strong>’s Overarching Objective<br />
Est. 1880<br />
“Contribute to the progress and application of<br />
science, by delivering superior information<br />
products and tools that build insights and<br />
enable advancement in research”<br />
• >7,000 employees in 70 offices worldwide in 26 countries<br />
• 2,200 journals / article market share 25%<br />
• >$3B revenue<br />
• Health Sciences and Science & Technology
STM Publishing<br />
• 90,000 employed<br />
• 1,4M articles p/a in 23,000 journals by 2,000 publishers<br />
• Amount of published articles increased dramatically<br />
• >90% online<br />
• Competition for Content<br />
• Gathering vs Analyzing Information<br />
• P → E → content-based solutions<br />
• New Business Models and Disruptive Change
<strong>Elsevier</strong> Products<br />
Customers<br />
Academic<br />
Research<br />
Institutions<br />
Products<br />
Government &<br />
Health<br />
Corporate<br />
Research<br />
Labs<br />
Individual<br />
Researchers
Journal Publishing Industry Volume<br />
• 5,000 new editors per year<br />
• >500 new journals per year<br />
• Organise editorial boards<br />
• Launch new specialist journals<br />
Solicit and manage<br />
submissions<br />
3M+ article submissions per year<br />
• 2,5M+ referees<br />
• 3,75M+ referee reports p/y<br />
Archive and<br />
promote<br />
Manage peer<br />
review<br />
>50% of articles rejected<br />
40 million articles available<br />
digitally, back to early<br />
1800s<br />
• 12 million researchers<br />
• 4,500+ institutions<br />
• 180+ countries<br />
• 1 billion downloads per year<br />
• 10M+ print pages per year<br />
Publish and<br />
disseminate<br />
Production<br />
Edit and<br />
prepare<br />
• 125,000 editors<br />
• 350,000 editorial board<br />
members<br />
• 30M+ author/publisher<br />
communications per year<br />
• 1,5M new articles produced per year<br />
• 350 years of back issues scanned, processed and<br />
data-tagged
Six Strategic Priorities<br />
• Build world-class content<br />
• Get closer to our customers<br />
• Deliver outcome enhancing online solutions<br />
• Focus on high growth segments<br />
• Drive organisational efficiencies<br />
• Invest in our people
Programme Mission<br />
It is our mission to support authors, editors and reviewers with the best<br />
possible web-based content submission, editorial and peer-review<br />
system available in their specific field of expertise.
Challenges with the Current Editorial Process<br />
Which journal will I<br />
submit to?<br />
Did I not read<br />
something similar<br />
before?<br />
I’m already handling<br />
4 reviews as it is,<br />
don’t send me more<br />
invitations!
Our Partner for Transformation....Wipro<br />
Thought leadership for emerging technologies<br />
Depth of domain knowledge and expertise<br />
Seamless transition between on and offshore<br />
working<br />
Extensive offshore support network<br />
Good track record of delivery (quality/time/cost)<br />
Cultural fit
© 2009 Wipro Ltd - Confidential<br />
Delivering Process Transformation at <strong>Elsevier</strong><br />
To improve the Editorial Experience<br />
Stephen Snyder<br />
Vice President & Global Head<br />
Media & Entertainment Vertical
11<br />
© 2009 Wipro Ltd - Confidential<br />
Wipro Business Overview<br />
Vertical Distribution % of Revenue<br />
Retail & <br />
Transportation<br />
15%<br />
Healthcare & <br />
Services<br />
10%<br />
Energy & <br />
Utilities<br />
12%<br />
Manufacturing<br />
20%<br />
Technology, <br />
Media & <br />
Telecom<br />
17%<br />
Financial <br />
Services<br />
27%<br />
Geographical Distribution % of revenue<br />
APAC and <br />
Other <br />
Emerging <br />
Markets<br />
8%<br />
o<br />
Sustained growth<br />
USD 6.9 Billion<br />
company,2011<br />
o 28% CAGR in the last 6<br />
years<br />
Global footprint<br />
o Presence in 54<br />
countries<br />
o 904 active customers<br />
o<br />
10 near shore<br />
development centers<br />
Partnering industry leaders<br />
o<br />
o<br />
o 182 Global 500<br />
clients<br />
o 151 Forbes 2000<br />
clients<br />
Diverse talent pool<br />
67 nationalities<br />
122,385 + employees<br />
as on March 31, 2011<br />
Europe<br />
29%<br />
Americas<br />
53%<br />
Japan<br />
1%<br />
India & <br />
Middle East <br />
business<br />
9%
12<br />
© 2009 Wipro Ltd - Confidential<br />
About the Business Problem and Engagement<br />
• Current system difficult to maintain and develop<br />
• Not easy to add new features or to interface with<br />
• The lead time for each release to go‐live is too long<br />
• New releases contain insufficient features specifically<br />
required by <strong>Elsevier</strong><br />
Wipro worked closely with <strong>Elsevier</strong> to fully<br />
understand specifications prior to engagement<br />
Transparent contract negotiations<br />
facilitated early involvement<br />
Onshore team ‘hit the ground running’ to<br />
help elaborate requirements<br />
Engaged Oracle Consulting Services at an early<br />
stage to ensure support network in place
13<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Submission<br />
Revision<br />
Editorial Workflow<br />
Template<br />
Waterfall<br />
Withdraw<br />
Peer-Review<br />
Decision<br />
Editorial<br />
Notification<br />
Duplicate<br />
Check<br />
Technical<br />
Check<br />
Auto<br />
Allocation<br />
Service<br />
Reviewer<br />
Finder<br />
Plagiarism<br />
Check<br />
Technical<br />
Screening<br />
Reference<br />
Linking<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Editorial<br />
Components<br />
and Services<br />
Journal<br />
Recommendation<br />
Journal<br />
Workflow<br />
Configuration<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration<br />
Article<br />
Type
14<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Peer-Review<br />
Submission<br />
Plagiarism<br />
Check<br />
Technical<br />
Screening<br />
Withdraw<br />
Editorial<br />
Journal<br />
Recommendation<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Journal<br />
Workflow<br />
Configuration<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration<br />
Article<br />
Type<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reference<br />
Linking<br />
Revision<br />
Notification<br />
Decision<br />
Waterfall
15<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author Initiates<br />
Submission<br />
Submission<br />
Peer-Review<br />
Plagiarism<br />
Check<br />
Editorial<br />
Technical<br />
Screening<br />
Journal<br />
Recommendation<br />
Withdraw<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
Journal<br />
Workflow<br />
Configuration<br />
Notification<br />
Auto<br />
Allocation<br />
Service<br />
Special<br />
BPM Composer <br />
Issue<br />
Workflow<br />
Business Rule <br />
Journal<br />
Duplicate<br />
Engine <br />
Configuration<br />
• Author can Article use Journal Recommendation<br />
Check<br />
Tool<br />
EM Console <br />
Type<br />
• Author gets result of Automatic Checks before<br />
final submission<br />
• Author can view submission Revision on Common<br />
Readable Format (CRF) before final submission<br />
• Automatic Waterfall notification and reminders are sent<br />
Decision to keep Author up-to-date.
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author Initiates<br />
Submission<br />
Submission<br />
Revision<br />
Editor starts Editorial<br />
Process<br />
Technical<br />
Check<br />
Author<br />
Technical<br />
Screening<br />
Withdraw<br />
Editorial<br />
Editor<br />
Journal<br />
Recommendation<br />
Plagiarism<br />
Check<br />
Language<br />
Editing<br />
Notification<br />
16<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
• Journal System auto-allocates the submission to<br />
Issue<br />
Editors<br />
BPM Composer <br />
• Workflow<br />
Workflow Editor gets notification Business Rule E-Mail <br />
• Editor can initiate Peer Engine Review <br />
by<br />
Configuration<br />
sending Article<br />
Configuration EM Console <br />
customized invitation to the reviewer Type<br />
• Editors gets more detailed result of All<br />
Automatic Checks performed by system<br />
• Editor can view the submission in CRF<br />
Artwork • Editor Quality can initiate different checks on Waterfall a<br />
Check<br />
submission at his fingertips.<br />
Decision<br />
• Editor can search for Reviewer using Reviewer<br />
Finder<br />
© 2009 Wipro Ltd - Confidential<br />
Special<br />
Journal<br />
Peer-Review<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author Initiates<br />
Submission<br />
Submission<br />
Revision<br />
Editor starts Editorial<br />
Process<br />
Plagiarism<br />
Check<br />
Author<br />
Technical<br />
Screening<br />
Withdraw<br />
Editorial<br />
Editor<br />
Journal<br />
Recommendation<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Technical<br />
Check<br />
Journal<br />
Workflow<br />
• Peer Reviewer can annotate the CRF to<br />
Reviewer<br />
provide his Configuration<br />
Finder comments.<br />
• Reviewer can access Submission Check<br />
Results at his fingertips (E.g. Plagiarism<br />
Reference<br />
Reports, Artwork Quality Report)<br />
Linking<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration Article<br />
Type<br />
Peer-Review<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reviewer<br />
17<br />
Notification<br />
Decision<br />
© 2009 Wipro Ltd - Confidential<br />
Waterfall<br />
Reviewer accepts Peer<br />
Review
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author Initiates<br />
Submission<br />
Submission<br />
Revision<br />
Editor starts Editorial<br />
Process<br />
Plagiarism<br />
Check<br />
Author<br />
Technical<br />
Screening<br />
Withdraw<br />
Editorial<br />
Editor<br />
Journal<br />
Recommendation<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
System<br />
Administrator<br />
/Service<br />
Manager<br />
18<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
Set-up and maintenance of<br />
Journal Configuration<br />
Journal<br />
Workflow<br />
Configuration<br />
Notification<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
© 2009 Wipro Ltd - Confidential<br />
Special<br />
Issue<br />
Article<br />
Type<br />
Journal<br />
• Import Process Template<br />
• Customize Process Template<br />
Peer-Review<br />
with<br />
Process Components<br />
• Deploy Customized Waterfall Template<br />
Decision • Configure Process Component for<br />
Special issue, Journal and Article<br />
Type<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reviewer accepts Peer<br />
Review<br />
Reviewer
19<br />
© 2009 Wipro Ltd - Confidential<br />
Enabling <strong>Elsevier</strong> to Do Business Better!<br />
Enabling Faster Go to Market by<br />
decreasing time to release<br />
Increasing Cost Savings by reducing<br />
number of queries by around 18%<br />
Enhancing Customer Satisfaction<br />
through time saving, technically rich<br />
and innovative solution<br />
Easy to use and intuitive work flows will<br />
attract and retain best customers
Any Questions?<br />
20<br />
© 2009 Wipro Ltd - Confidential
© 2009 Wipro Ltd - Confidential<br />
Thank You<br />
Thank You
Appendix
Information Pyramid<br />
<strong>Elsevier</strong><br />
Taylor & Francis<br />
Research<br />
Reed Business Information<br />
Lexis Nexis<br />
Business-to-Business<br />
&<br />
Professional<br />
Level of<br />
Information<br />
Penguin<br />
Harper Collins<br />
Mass Market<br />
#users
Improvements in the Editorial Process<br />
Did I not Ehmm, read very good<br />
How something am I supposed very science, similar to but out of<br />
Which judge journal before? No scope entiendo will of I my nada journal…<br />
But how the do quality I grow if I my<br />
de<br />
What’s can’t submit I wrong to? eso…?!? with<br />
pool don’t even of have trusted read time it? to be<br />
my artwork?<br />
Where reviewers? doing is my all this<br />
manually!!!<br />
paper?<br />
This is I’m not already exactly<br />
my handling cup of 4 tea! reviews<br />
as it is, don’t send<br />
Did I not already tell<br />
me more<br />
you I have no time<br />
invitations! Just a little bit<br />
when in my<br />
of recognition<br />
research<br />
perhaps?<br />
station on<br />
Antarctica???
25<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Business Objectives<br />
• Reliable, Efficient, User Centric<br />
• Improved Efficiency<br />
• Enhanced Customer Satisfaction<br />
• Speed of publication<br />
• Improved data quality<br />
• Quicker time to enhance and modify
26<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Submission<br />
Editorial Workflow<br />
Template<br />
Revision<br />
Decision<br />
Waterfall<br />
Withdraw<br />
Peer-Review<br />
Editorial<br />
Notification<br />
Duplicate<br />
Check<br />
Technical<br />
Check<br />
Auto<br />
Allocation<br />
Service<br />
Reviewer<br />
Finder<br />
Plagiarism<br />
Check<br />
Technical<br />
Screening<br />
Reference<br />
Linking<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Editorial<br />
Components<br />
and Services<br />
Journal<br />
Recommendation<br />
Journal<br />
Workflow<br />
Configuration<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration<br />
Article<br />
Type
27<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Submission<br />
Peer-Review<br />
Plagiarism<br />
Check<br />
Technical<br />
Screening<br />
Withdraw<br />
Editorial<br />
Journal<br />
Recommendation<br />
Language<br />
Editing<br />
Artwork Quality<br />
Check<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Journal<br />
Workflow<br />
Configuration<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration<br />
Article<br />
Type<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reference<br />
Linking<br />
Revision<br />
Notification<br />
Decision<br />
Waterfall
28<br />
© 2009 Wipro Ltd - Confidential<br />
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author Initiates<br />
Submission<br />
Technical<br />
Check<br />
Technical<br />
Screening<br />
Journal<br />
Recommendation<br />
Reviewer<br />
Finder<br />
Submission<br />
Journal<br />
Workflow<br />
Configuration<br />
Peer-Review<br />
Author can Withdraw use<br />
Journal<br />
Recommendation<br />
Tool . Automatic<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Plagiarism<br />
Check<br />
Language<br />
Editing<br />
notification and<br />
reminders are sent<br />
to keep Author upto-date.<br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration<br />
Article<br />
Type<br />
• Author gets result<br />
of Automatic<br />
Checks before final<br />
submission<br />
Editorial<br />
• Author can view<br />
submission on CRF <br />
Artwork Quality<br />
Check<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reference<br />
Linking<br />
Revision<br />
Notification<br />
Decision<br />
Waterfall
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author<br />
Author Initiates<br />
Submission<br />
Journal<br />
Recommendation<br />
Submission<br />
Revision<br />
Withdraw<br />
Editor can initiate Peer Review by<br />
Technical<br />
sending Screening customized invitation to<br />
the reviewer<br />
Plagiarism<br />
Check<br />
29<br />
© 2009 Wipro Ltd - Confidential<br />
Editor starts Editorial<br />
Process<br />
Technical<br />
Check<br />
Language<br />
Editing<br />
Editorial<br />
Notification<br />
After Final Submission<br />
System auto-allocates the<br />
Auto<br />
Allocation<br />
submission to Editors<br />
Service<br />
Special<br />
Reviewer Journal Editor gets notification E-Mail<br />
BPM Composer <br />
Issue<br />
Finder<br />
• Editors Workflow gets more detailed<br />
Workflow<br />
Business Rule <br />
Journal<br />
Duplicate<br />
Engine result Configuration of Article All Automatic Checks<br />
Configuration EM Console <br />
Type<br />
performed by system<br />
Reference<br />
• Editor can view the<br />
Linking<br />
Peer-Review<br />
submission in CRF<br />
Editor can search Artwork for Quality Reviewer • Editor<br />
Waterfall<br />
can initiate different<br />
Check<br />
using Reviewer Finder<br />
Decision checks on a submission at his<br />
fingertips.<br />
Editor
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author<br />
Author Initiates<br />
Submission<br />
Journal<br />
Recommendation<br />
Technical<br />
Check<br />
Technical<br />
Screening<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
Submission<br />
Journal<br />
Workflow<br />
Configuration<br />
Revision<br />
Withdraw<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Editor starts Editorial<br />
Process<br />
Plagiarism<br />
Check<br />
Editorial<br />
Editor<br />
• Peer Reviewer can annotate t<br />
CRF to provide his comments.<br />
• Reviewer can access<br />
Language<br />
Submission<br />
Editing<br />
Check Results at<br />
Artwork Quality<br />
his fingertips (E.g. Check Plagiarism<br />
Reports, Artwork Quality Repo<br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration Article<br />
Type<br />
Peer-Review<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Review<br />
er<br />
Notification<br />
Set-up and maintenance of Journal<br />
Configuration<br />
Decision<br />
30<br />
© 2009 Wipro Ltd - Confidential<br />
Waterfall<br />
Reviewer accepts Peer<br />
Review
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author<br />
Author Initiates<br />
Submission<br />
Technical<br />
Screening<br />
Submission<br />
Revision<br />
Withdraw<br />
Editor starts Editorial<br />
Process<br />
Plagiarism<br />
Check<br />
Editorial<br />
Editor<br />
System<br />
Administr<br />
ator/<br />
Service<br />
Manager<br />
Journal<br />
Recommendation<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
• Import Process Template <br />
• Customize Process Template <br />
with Process Components <br />
Journal<br />
BPM Composer <br />
Workflow • Deploy Customized Business Rule <br />
Configuration Template <br />
Notification<br />
Set-up and maintenance of Journal<br />
Configuration<br />
Engine <br />
EM Console <br />
Decision<br />
31<br />
© 2009 Wipro Ltd - Confidential<br />
Language<br />
Editing<br />
Special<br />
Issue<br />
Article<br />
Type<br />
Waterfall<br />
Journal<br />
Peer-Review<br />
Artwork Quality<br />
Check<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reviewer accepts Peer<br />
Review<br />
Review<br />
er
<strong>Elsevier</strong> Workflow Solution Approach<br />
Author<br />
Author Initiates<br />
Submission<br />
Journal<br />
Recommendation<br />
Submission<br />
Revision<br />
Withdraw<br />
Configure Process Component for<br />
Technical<br />
Special Screening issue, Journal and Article<br />
Type<br />
Editor starts Editorial<br />
Process<br />
Plagiarism<br />
Check<br />
Language<br />
Editing<br />
Editorial<br />
Artwork Quality<br />
Check<br />
Editor<br />
System<br />
Administr<br />
ator/<br />
Service<br />
Manager<br />
Technical<br />
Check<br />
Reviewer<br />
Finder<br />
Reference<br />
Linking<br />
Journal<br />
Workflow<br />
Configuration<br />
Notification<br />
Set-up and maintenance of Journal<br />
Configuration<br />
BPM Composer <br />
Business Rule <br />
Engine <br />
EM Console <br />
Decision<br />
32<br />
© 2009 Wipro Ltd - Confidential<br />
Special<br />
Issue<br />
Workflow Journal<br />
Configuration Article<br />
Type<br />
Waterfall<br />
Peer-Review<br />
Auto<br />
Allocation<br />
Service<br />
Duplicate<br />
Check<br />
Reviewer accepts Peer<br />
Review<br />
Review<br />
er
33<br />
© 2009 Wipro Ltd - Confidential<br />
Workflow Development Life Cycle<br />
Analyze Business<br />
Requirement<br />
Design & Develop<br />
1. Process Template & Components<br />
2. Configuration Platform<br />
Requirement<br />
Analysis<br />
(Business Analyst)<br />
Design and Build<br />
(Process Developer)<br />
BPM<br />
Runtime<br />
Deployment<br />
(Integration TEST)<br />
(System Administrator)<br />
Workflow<br />
Configuration<br />
MDS<br />
Customization<br />
and Configuration<br />
(System Administrator 5. Configuration and for<br />
Journal or Group of<br />
Service Manager)<br />
Journal or Special<br />
Issue<br />
1. Import Templates<br />
2. Create Process<br />
3. Customize Process<br />
with Components<br />
4. Validate the process
34<br />
© 2009 Wipro Ltd - Confidential<br />
Migration Approach for Workflow<br />
Submission Template<br />
Editorial Template<br />
Customize<br />
Customize<br />
Copy<br />
Customize<br />
Customize<br />
Lancet<br />
Submission<br />
Process<br />
Art and<br />
Humanities<br />
Submission<br />
Process<br />
History of<br />
European Ideas<br />
Submission<br />
Process<br />
Lancet Editorial<br />
Process<br />
Art and<br />
Humanities<br />
Editorial<br />
Process<br />
Lancet<br />
Workflow<br />
Art and<br />
Humanities<br />
Workflow<br />
History of<br />
European<br />
Ideas<br />
Workflow
35<br />
© 2009 Wipro Ltd - Confidential<br />
BPM Workflow – The Value Add<br />
• Choose a balance between the customization and configuration to keep the<br />
diversity under control (standardized and maintainable ).<br />
• BPM solution will be loosely coupled<br />
• Configurable and flexible<br />
• Re-useable component.<br />
• Can be Integrated with internal as well as external systems.<br />
• Less time required to implement change requests.<br />
• Real-time Integrated Dashboard to get report
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