the royal mail newsPAPER
Our Payroll Giving scheme earns
a Guinness World Record.
see page 9
2 February 2012 email@example.com
We have made
we need to keep
MARKS SORTING SUCCESS
MOYA ON DELIVERING…
FOR OUR PEOPLE
We will once again be celebrating
the achievements of colleagues at
the annual Chairman’s Awards for
Excellence in June. I am pleased to
announce there are two new
awards this year, one for our
‘heroes’ and the other for someone
who has really delivered change in
our organisation. Please nominate
someone you think deserves to be
recognised. I am looking forward to
meeting the winners. Find out
more at myroyalmail.com
The numbers have now been
crunched, and I am delighted to say
you delivered a very good Christmas
Thank you again for your efforts to
serve our customers.
In the four weeks before Christmas, we
delivered 10 million more parcels than
last year. We will build on our capability
in this area, taking advantage of this market
trend and using new technology. The
world of retailing is changing to e-tailing.
Our modernisation programme is
starting to deliver results. We sorted 75%
of mail automatically, enabling more of
our people to spend time delivering the
mountain of cards and packets.
This month we reached a major milestone
on our transformation journey. The
final two machines that sequence mail in
walk order were delivered to Stevenage.
Their arrival is the culmination of a tremendous
effort across the UK to automate
our sorting process. Well done to everyone
involved. The success of the programme
shows just what we can achieve
when we work together.
We have an ambitious objective to be
the very best delivery and media business
in the UK. This issue of Courier focuses on
what needs to happen if we are to achieve
Brilliant at the basics
The next year is critical to achieving our
First of all, we have to be brilliant at the
basics. We have made progress with our
modernisation programme. But we need
to keep delivering.
If we want to be the best, we must deliver
on what we promise. There is a lot of
Final delivery... Stevenage
mail centre welcomed the
last compact sequencing
machines this month
focus on improving our customers’ experience.
We will be sharing more with you in
Build a commercial future
We cannot build a commercial future
without freedom to compete on a level
playing field with other companies.
We have not been making enough
money to pay our bills for a long time. As
you know, we have been constrained by
regulation. Current rules mean we can’t
operate with commercial terms and conditions
and charge competitive prices,
giving our rivals an unfair advantage.
We are waiting for Ofcom to announce
a new approach to regulation.
We are doing all we can to get a fair
Getting things sorted...
a CSS in action at
Jubilee mail centre
Drive profitable growth
With letters declining, we must look beyond
the envelope to drive profitable
You know from the rise in how many
packets we deliver that this market has
huge potential for us. Delivering these
packets at the first attempt is key to meeting
our customers’ expectations and winning
Direct mail is really simple and one of the
most cost-effective ways for firms to advertise
and sell. We want them to think of us as an
extension to their marketing department.
This year will be a challenging one for us.
We have a lot to achieve. There are hurdles
to overcome. We must stay on our game.
But if we do, we can build a successful future
for our company.
IN THE COMMUNITY
We are Guinness World Record
holders. What a fantastic
achievement. Our Payroll Giving
scheme contributes money to
more charities than any other. You
make a difference to the
communities you work and live in.
We should all be proud of what we
do to help so many good causes.
More on page 9.
FOR OUR CUSTOMERS
Specialist businesses often have
key times of the year when they
look to make the most amount of
money. Valentine’s Day is one of
those occasions. Florist Bunches
was relying on us to help their
business boom, or should that be
bloom. Read more on page 8.
Check out myroyalmail.com for
weekly stories of how we are
get in touch with moya
Moya is keen to hear from you
through the Just Say It channel.
Moya will reply to all who take
part. To get in touch, email
Justsayit@royalmail.com or write
to Just Say It, Freepost
MEET THE TEAM
Editor-in-chief: Mark Glover
AB editor: Lisa Mobley
myroyalmail editor: Jo Gurman
You can land a
pair of tickets
to a top
– see page 16
BALL AND WIN
If you are a business looking to
advertise in Courier, please call
020 7441 4769 to discuss
suitability, availability and rates.
To notify HR of a change of
address, employees should email
com or write to The HR Service
Centre, Pond Street, Sheffield
S98 6HR. Pensioners should
or write to
Pensions Services Centre, PO
Box 500, Chesterfield S49 1WX.
bridging the gap
Regulation has facilitated rapid growth of competition,
Less mail. More
down. The number of
addresses we deliver
to is increasing. It’s an
equation that doesn’t
severely diluting our revenues
Traditional mail volumes are in decline
2007 2008 2009 2010 2011
number of addresses we deliver to:
2003 2005 2007 2009
26.9m 27.4m 28m 28.5m 28.8m
4 February 2012
There are three main parts to our plan. The first two need to happen
at the same time so we can achieve the third: driving profitable growth.
Be brilliant at the basics…
• Modernise our operations
• Offer right products at the
• Deliver what we promise our
Kitted out... modern equipment and ways
of working will help us to cope with
the rise in packets
Regulation has facilitated rapid growth of competition,
severely diluting our revenues
Build a commercial future…
• Freedom to compete like any other company
• Government to take on our historic pension deficit
• Attract private capital for much-needed
investment in our business
Mail we deliver for our
Commercial freedom... we need to set our own prices
so we can get a fair rate of return for the work we do
Drive profitable growth…
Premier services... retailing is changing to
e-tailing, so we must respond to the
changing mail market
• Provide premier parcels and letter services
• Develop our media business
• Innovate with new services for our customers
Your part in our Plan
February 2012 5
Working well together... Teresa shares
a van with Colin Cattell
More changes are happening
every week to introduce
new ways of working and new
equipment to deliver fewer
letters and more packets.
Around 400 offices have already
introduced revisions, with postmen
and women now sharing vans and
using trolleys. Many units will do the
same this year.
Barrow-in-Furness and Rugby
delivery offices have recently undergone
revisions to make the
At Rugby, Teresa Davies says: ‘I
can understand that the business
has to save money and we all have
to become more efficient. The new
way of working is all about common
sense and it very much comes down
to individuals working well together.’
You’re nothing in the packets
business unless you offer
a tracking service.
Royal Mail Tracked is used by business
customers like TalkTalk, which
uses it to deliver broadband routers
out of our Princess Royal distribution
centre in London.
Kumarasamy says: ‘Tracked is a relatively
new part of the business and
we’re all keen to do it as well as possible.
We want to keep improving our
figures so our customer gets the best
Packets on the up... Suthakaran
Kumarasamy worked on a Tracked
shipment for TalkTalk
Turn to page 8 to
discover how we are
delivering on what we
promise for a flower
6 February 2012 firstname.lastname@example.org
last but not least
New arrival... the machine arrives at
Stevenage and (inset) the project
team marks the milestone
Using state-of-the-art technology
to sort mail and deliver it using new
equipment is key to our modernisation
We have to lower costs faster than the
fall in how many items we handle.
We made good progress in 2011, as
you’ll see below. This year we will need
to achieve a lot more.
126 delivery offices
and 13 logistics
sites using world
PDAs (postal digital
on the road
The final two small walk sequencing
machines have arrived
in Stevenage – marking a major
milestone on our modernisation
The machines are now being set up as
part of a mail preparation unit.
They are the 573rd and 574th compact
sequence sorters (CSS machines) installed
across our business.
These clever bits of kit sequence mail to
exact walk order. By sorting mail more efficiently
in this way, delivery postmen and
women have less preparation to do before
going out on delivery.
That means they can spend longer on
their walks, helping them to deliver the increase
in packets and Signed For items we
We are also installing intelligent letter
sorting machines (iLSMs) and upgrading
integrated mail processors (IMPs) as part
of our plans to automate our processes
and sort as much mail as we can by machine.
Walk sequencing project manager Bryan
Macefield says: ‘This is the successful
conclusion to a major programme deploying
new technology in the business. The
challenge now is to use them to best effect
to improve efficiency and achieve our delivery
point sequenced target of 74%.’
For daily news, visit
February 2012 7
Our company secretary Jon Millidge updates you on progress with the pension proposal.
It’s been another busy
month on the pension front.
We are working hard to make
sure we’re ready for the Government
to take on our historic pension
liabilities. We hope the transfer
will take place at the end of March.
The change will give pension members
greater security. But the transfer
depends on getting approval
from the EU Commission.
The amount the business has to
pay to the Royal Mail Pension Plan
each year towards clearing the deficit
is a crippling burden on us. If
the Government gets the green
light to take this away from us, the
financial health of the company will
be greatly improved.
You may have seen that the
Government has appointed an independent
chairman, Alan Pickering,
to help manage the new pension
scheme it will set up to provide
the benefits being transferred to it.
Alan has a vast amount of experience
in the pensions sector. He currently
sits on the Board of the Pensions
Regulator and was previously
chairman of the National Association
of Pension Funds.
The Government is also putting
together the specialist team that
will be responsible for the day-today
management of its new
We believe these changes give
members greater security.
It’s very important that you understand
the changes that are taking
place. So we will be keeping everyone
updated regularly. Once the
EU Commission has made its decision,
we will be writing to you all to
explain what is happening and how
it affects you. In the meantime, you
can contact the Pensions Service
Centre if you have any questions.
guest EDITOR’S CoLUMN
Adam Siniarski, collection
and delivery office manager,
Northfield delivery office
As you will see
on page 6, the last
two CSS machines
have been installed
in Stevenage. This
is a great story as it
marks a milestone
in the installation of
It is important that
we maximise the use of
every machine across
the business, to ensure
we put as much mail as
we can in walk order.
I was interested to
see the visual treatment
Courier gave to the
facts and figures about
why the business has
to modernise (page
3). It shows the stark
situation we are in and
the reasons why we
need to introduce new
ways of working.
Also, there is another
about World Class Mail
(WCM). If your unit
is not involved in the
WCM programme yet,
the latest insert is well
worth a read.
I like the way it breaks
down the jargon to
make these stories
accessible for those
of us not yet familiar
with the programme. It
shows how the WCM is
a chance for everyone
to try new things and
progress their careers.
Spacious and modern... Paul Greenaway chats about
the changes in the branch with Rhian Hamer
Pictures: david cotter
Post Office and Royal Mail signed a
10-year deal last month to ensure customers
continue to enjoy unrivalled postal
The agreement is great news for Post Office.
The business is striving to grow its range of financial
services products and build its range of government
And significant investment from the Government
– the largest in the history of Post Office – will help it
transform around 6,000 branches into two new
The main model for larger post offices has
open plan counters, special services for small
business customers, longer opening hours and
The local model for smaller branches sees
security screens removed to make a bigger retail
space. Post Office services will move to the retail
counter, so customers can access these services
earlier in the morning and later at night.
There are already 15 main branches and more
than 150 locals up and running.
Subpostmaster Fiona Griffiths runs a main
model branch at Blackwood in Gwent, Wales. She
says: ‘Customers are really positive about our
opening hours and having everything under one
roof. The open plan format means it’s easier to
deal with customers. They feel more valued, able
to communicate more freely and find the experience
more friendly and inviting.’
Postman Paul Greenaway collects from the
branch. ‘It’s more convenient for customers,’ he
says. ‘It does look completely different inside.
Everything’s open plan so it feels spacious and
Positive effect... Subpostmaster Fiona and
Chris Hogg at Blackwood branch
Fancy filling the guest editor’s chair?
8 February 2012
Miles of smiles
WIN one of the beautiful Platinum
range of bouquets from Bunches,
worth £40.99, by entering our
q. How much did bunches
spend with us last year?
A good bunch … Karen Bradshaw, Stephanie Wyer,
Debra Cottart, Catherine Armstrong, Kevin Storey
and Reece Beard from Nottingham mail centre
Send your answer, together with your full
name, work location, contact number and
home address to couriercompetitions@
abcomm.co.uk with ‘Bunches competition’
in the subject header. Or post your answer
on a postcard to Bunches competition,
0UE, by 16
We’ll pick one
by hilary robertson
Flower business Bunches is a key customer,
spending £1.1 million with us last
As busy times like Valentine’s, the team at Nottingham
mail centre sends a group of our people
over to process the packages.
Kevin Storey was part of the Christmas team. He
says: ‘We take the Bunches packages straight off the
packing line and sort them into their destinations.
‘It’s a better way of working with them, as it causes
less of an impact on the other mail centre operations.
The packets are sorted quicker and the flowers are on
their way to the destination really quickly.’
Account manager Naomi Parr makes sure Bunches
receives the best service. She says: ‘We originally
helped by ensuring orders could be placed for their
flowers through our Post Offices, so we have literally
helped them grow from the flower stall it used to be
to the big company it’s become today.’
Neighbourly act... Pontardawe postman
Gary Ferguson leaves a parcel with
a neighbour when a
customer is out
by BEN Mccormick
older people who find it difficult to come into
the office to collect their parcels.
‘It’s also helping back at the office too, as
we’re not as busy in enquiries so we can get on
with carrying out other essential tasks.’
Customers around the country are
avoiding time-consuming trips to callers’
offices thanks to our delivery to
neighbours trial in some areas.
Delivery offices involved are noticing a difference.
At Pontardawe in south Wales, staff have noticed
they are bringing back fewer items to the
office. Feedback from customers is good as well.
‘It’s a good idea and is working well,’ says
postman Gary Ferguson. ‘It’s common sense really
and it’s keeping customers happy, especially
For daily news, visit myroyalmail.com February 2012 9
For the record... (from left) postman Peter Fagg,
Godfrey Jones, Imtiyaz Chawan, Sandra and
regional collection planner Marek Toombs
by Tory frost
Guinness World Records honours the
tallest, shortest and fastest people on the
planet, and now it has recognised that we
employ some of the most generous.
Representatives from Guinness World
Records presented us with a certificate for the
highest number of UK-registered charities
donated to by a Payroll Giving scheme – an
achievement colleagues at the event were very
Tonbridge delivery office postwoman and
veteran fundraiser Sandra Pizzey said: ‘It’s a great
achievement. Payroll Giving is really easy
because the money comes out of your pre-tax
salary, and you just forget about it. You don’t have
to budget for it.’
Royal Mail has raised more than £45 million
through Payroll Giving since 1989, shared
between a record-breaking 975 charities.
choose our charity
22MONDAYS TO GO...
THE London 2012 Olympic Games bring plenty of
unique business opportunities.
Dedicated Olympics champions in our media
team are approaching Olympics sponsors and other
businesses to sell in direct mail as a way of making
the most of their tie-in with the Olympics.
We’ve already worked with EDF Energy, one of the
Media consultant Caroline Marsh says: ‘EDF
approached us with a challenge – help us get the best
possible opportunities we can from our sponsorship.
‘A team of us, including Willie Beaton, our client
director for EDF Energy, and Mike Rowell as media
consultant, came up with a plan, which we presented
to EDF’s top team. As a result, EDF sent out a
promotional loyalty pack including a London 2012 pin
badge and a competition to win tickets to all its dual
fuel customers, and we benefited from the extra direct
‘The Olympics is a fantastic one-off opportunity for
Media consultant Jon Skitt agrees: ‘It’s a great
opportunity for us personally, too. We’ve been charged
with finding Olympics-related business – and helping
customers use the backdrop of London 2012 to create
targeted and imaginative Direct Mail. To be involved
with the Olympics even in a small way is fantastic –
it’s the event everyone is talking about.’
Caroline with the
Don’t forget you
can still nominate a
colleague who has
played a part in
customer service or
improvements such as
There are 10 pairs of opening
ceremony tickets up for grabs.
See myroyalmail.com for details.
We’re launching a new Charity of the
Year partnership this spring, and you
will soon have the opportunity to
choose the charity you’d most like.
Working closely with the CWU, we have
narrowed the choice down to three charities.
We’ll announce the shortlist soon, but all
three cover the whole of the UK. You’ll be
able to vote for your preferred charity in the
employee survey in April, so everyone can
play a part in the decision.
Our current partnership with Barnardo’s,
which has been in place since June 2008,
ends on 31 March this year. This means
there’s still time to boost the total raised for
We’ll match any money you donate
between now and 31 March, up to a
maximum of £25k. You can donate to
Barnardo’s at www.charitiestrust.org/
Additionally, we need any money raised
in your office to be banked before 31 March.
So please check your office for any
Barnardo’s collection tins or buckets you
might still have, fill them up and get your
money in! If you need a paying-in slip,
contact Charities Trust on 0151 286 5129 or
0870 708 78 78.
You’ve already raised more than
£2 million during the partnership. This has
helped Barnardo’s transform the lives of
vulnerable children across the UK.
Look out for more news on Barnardo’s,
and further information about the next
charity partnership, in the coming weeks.
Phone: 084 50 57 57 50
C220 4 Door
2.1cdi Blue efficiency
AMG Sport Auto
2.1cdi Blue efficiency
SE Saloon Auto
2.2cdi Blue efficiency
24 Months Annual
Quotations are based on no maintenance. Other mileages and payment profi les available upon request. Underwriting subject to status. A documentation fee of £180+vat is payable on order. The pictures are
for illustration purposes only. All rentals are plus vat. Stock available but is limited. The above fi gures are correct at the time of print.
10 February 2012
email@example.com For daily news, visit myroyalmail.com February 2012 11
ZAP makes you stop and think... Ronnie and Claire
have changed the way they drive
Farnham driver Claire Thornton
‘The programme brings up stuff you wouldn’t
ordinarily think about and has definitely changed
my attitude to work. I do rural deliveries and there
are a lot of unpredictable difficulties you have to
deal with. My instructor pointed out that I often
drove close to the cars in front of me, so now I slow
down slightly as a result. After the practical parts, we
had question and answer sessions that ensured we
got the most out of the day. It wasn’t like a test at all;
it was more informative and helpful than anything
else. I gained a lot from ZAP on a personal level.’
Farnham driver Ronnie Lemon
‘When you have been driving for a few years, it’s easy
to forget certain things or slip into bad habits. I went
into the programme with an open mind, and the
sessions were good fun. We covered a lot of
reversing manoeuvres, evasion techniques and
observation using the mirrors. If you’ve had a little
scrape or a bump then it’s good to be tutored and get
some pointers so you’re not in a situation like it
again. ZAP really makes you stop and think, so I
would definitely recommend it.’
Driving down accidents
As logistics director, driver safety is top of Tony Fox’s priority list.
At the helm
Tony’s team is already scoring
a number of notable successes,
not least a 28% reduction in road
traffic collisions in the last 18
months, and a 56% reduction in
accidents overall in three years.
‘While road traffic collisions continue
to reduce, it’s hard when we lose one of
our own,’ says Tony. ‘That’s the main
reason we want all our 90,000 drivers
to take care and pay more attention; it’s
about keeping our people safe.
vital to all drivers
of vehicles over
3.5 tonnes was
is mandatory training
required by European
law and its first cycle has to be
completed by September 2014.
We have 12,000 drivers who
qualify for the 35 hours of training,
split into five modules, and it has to be
‘Interestingly, most accidents occur
in our own yards, at junctions or
when colleagues are driving slowly,
so we’ve been trialling specific training
for high-risk drivers and it is really
paying off. Over the next few months,
we’ll focus on “slow manoeuvring” as
we roll out the training.’
completed every five years.
Operational learning account
manager Andy Inkster says: ‘We
have been delivering DCPC training
since January 2010 and are currently
completing the first two seven-hour
‘New drivers have to complete an
initial qualification as part of their test
to drive vehicles and then 35 hours
training every five years, but those
already holding their licence when the
DCPC arrived in 2009 will only have to
complete the latter.
‘Drivers who don’t complete the
training in the specified timescales
won’t be able to drive vehicles over
3.5 tonnes for commercial use.’
like a test at
all; it was more
anything else. i
gained a lot
by BEN HALL
Having the largest vehicle fleet in the UK
means the safety of our drivers is always a
The Zero Accidents Programme, introduced in 2010,
is committed to significantly improving our road safety
One of the latest ZAP initiatives being trialled with
drivers around the country is Primary Training. This includes
pre-use vehicles checks, followed by three hours
of in-cab tuition with a qualified instructor, targeting the
main collision types experienced by our drivers.
Programme manager Mike Stockton believes ZAP
is helping us on the road to becoming a zero accident
organisation on the road.
‘We’re committed to equipping our people with the
right skills so they are recognised as professional and
safe drivers,’ says Mike.
‘Results so far have been very encouraging, with road
traffic collision rates dramatically reduced.’
Farnham delivery office is one of the programme’s
success stories – see right.
All the drivers there have taken part, and the statistics
show it’s working.
ZAP will continue to train drivers throughout the year,
as well as promoting the Safe Driving Code of Practice
and 5S (Sort, Set, Shine, Standardise, Sustain), an initiative
to keep vehicles in tip-top condition.
what is zap training?
n Moving forward
n Reversing and parking
n Vehicle control
n Defensive driving – driving to suit the
conditions and environment of the road
n Commentary driving – where the
driver voices the potential hazards they
can see in the road ahead, such as a
n Width awareness
n Three-point turns
n Hazard perception
Road Traffic Collisions have dropped
nationwide among drivers who have
done the training:
After slow manoeuvring training:
After primary driver training:
After young driver training:
simple steps can
Following some simple steps can make
all the difference to staying safe behind
n Always do routine daily and weekly vehicle
n Always clear your vehicle of snow and ice to
maximise visibility – don’t set off until clear
n Never drive with tyres below the legal limit
n Remember to always report vehicle faults –
don’t run the risk or leave it for someone else.
2. Drive according to the conditions
n Driving too fast for the conditions causes, or
contributes significantly to road crashes and their
n Always reduce your driving speed in
response to conditions. It can take up to 10
times longer to stop in wet and icy conditions
than on a dry road
n Manoeuvre gently, avoiding harsh braking
and acceleration when driving on ice or snow
n Always use fog lights if visibility is seriously
n Eyes take longer to adjust to darkness, so
take your time.
3. Wear your seat belts
n Approximately 2,000 people are killed every
year and 22,000 seriously injured in road
n Around one-third of fatal and serious road
crashes involve someone who was at work
n Around 300 lives each year could be saved if
everyone always wore their seat belt,
according to RoSPA
n Always wear your seat belt, even on short
trips – Royal Mail has no special legal
exemption, that is the policy for all drivers.
12 February 2012
Got a forthcoming event? Email
co.uk, write to Courier, 24-26 Great
Suffolk Street, London SE1 0UE,
call 020 7922 5670 or text free to
80800, starting with the keyword
courier then your message. Please
note we’ll need at least six weeks’
notice to publish your event.
You’re in safe hands
Heathrow Worldwide Distribution Centre is celebrating
outstanding safety performance.
Constance Buckly says: ‘I have only been in the office
accident was the late shift amalgamation group.
‘We’re recognising positive work when people and about nine months, so I am overwhelmed to know that
teams have performed particularly well with a work area I am working in a safe environment by receiving this safety
league table,’ says James Radley, International head of award. It’s great to be part of a winning team.’
Catherine Nkwor adds: ‘I only recently transferred to this
One of the three winners for the longest time since an office, so I’m pleased it looks like I moved to the right place!’
■ On the oche: join the 25th
national darts tournament on
10-11 March 2012. It’ll be held
at the Britannia Country House
Hotel in Didsbury, near
Manchester, and the full
weekend costs £90 per person
for bed, breakfast and evening
meal as well as the gala dinner
on Sunday evening and live
entertainment. A special rate
of £25 per person (bed and
breakfast only) for those
wishing to stay an extra night.
Apply at www.royalmaildarts.
co.uk or contact Allan Grafton
on 0161 223 0272. Cheques
payable to G Wiley and A
Grafton, to 2 Kirkman Close,
Gorton, Manchester M18 7EA.
■ Art of the matter: the next
Post Office and BT Art Club
exhibition will be at the BT
Centre in Newgate Street,
London EC1 (near St Paul’s)
from 19 to 29 March, 10am-
4pm. The club is also on the
look-out for new members
– it costs £5 a year. Contact
Ron McGill on 01483 232726
for more info.
Safety first... Constance (fifth from right)
and Catherine (fourth from left) were winners
court in the act
How to get in touch
Bullying & Harassment
0800 587 4777
Speak Up (whistleblowing)
Report a breach of our licence or
legal obligations to a confidential
Call 0800 097 1131 or visit
0800 028 6142 or email
Postline 5456 4545
or 0114 241 4545 (employees)
0845 603 0043 (pensioners)
Royal Mail business units:
Postline 5456 7100 or 0845 606
0603/0114 241 8890
Employee assistance service for
Call 0800 688 8777
Tel 020 7239 6655 or email
Royal Mail Uniforms
0800 731 5137
Or write Freepost to
Freepost Just Say It
PO Box 613, Barnsley S73 3BB
Freephone 0800 032 1144
Charity funding support
Tel 0151 284 1221
Property & Facilities
(reporting building faults)
0844 800 9191
Development programme for
women in non-management
For more information,
call Preeti Lad
on 01788 512238 or
A round-up of court cases around the country.
Ged Harbinson, Royal Mail Group’s accredited
financial investigator, says: ‘Royal Mail will use
all available legislation to recover its losses from
employees who steal. We will also aim for monies
to be confiscated where the source can’t
be demonstrated but the courts conclude they
must be the proceeds of crime (see first case).
When Southend driver Peter Farenden was given a 50-
week prison sentence, suspended for two years, for the theft of
mail bags, Royal Mail began confiscation proceedings under the
Proceeds of Crime Act. On 9 December 2011, judge Sir Gavyn
Arthur at Southend-on-Sea Crown Court ordered the
confiscation of £41,200.30 from Farenden for the proceeds of
his crime (£34,510.99, allowing for the £6,689.31 he had already
repaid in respect of Royal Mail’s loss). Farenden was also
ordered to pay Royal Mail a further £12,667.00 in costs. A default
sentence of 15 months’ imprisonment was set in place in the
event he fails to repay within specific timescales. Farenden was
originally sentenced at Basildon Crown Court on 23 June 2011.
Nicholas Delvyn Sango, a postman from West Central delivery
office, London, stole postal packets containing financial products.
Sango pleaded guilty to 10 charges of theft and two charges of
intentional delay at Southwark Crown Court on 16 December
2011, and was sentenced to a total of 20 months’ imprisonment.
Roger Ian Lower, a postman from St Leonards-on-Sea
delivery office who stole postal packets containing cash and
cheques, pleaded guilty to three charges of theft at Hastings
Magistrates’ Court on 16 December 2011. He received a total
of six months’ imprisonment.
John McGoldrick, a postman from Corby delivery office,
stole postal packets containing sterling and foreign currency. He
pleaded guilty to two charges of theft and received a threemonth
immediate prison sentence at Corby Magistrates’ Court
on 22 December 2011.
Kofi Kwakye Wiafe, an agency casual from Church End
delivery office, north London, stole postal packets containing
chequebooks. Wiafe pleaded guilty to three charges of theft and
two of fraud at Wood Green Crown Court on 2 November 2011
and was sentenced to two years’ imprisonment on each charge,
to run concurrently.
Stephen Anthony Graham, a postman from Folkestone
delivery office who stole postal packets containing cash and
CDs and delayed other mail, pleaded guilty at Canterbury Crown
Court on 23 November 2011 to two charges of theft and one of
intentional delay. He was sentenced to six months’
Amadu Mom Orie Koroma, aka Foday Dumbuya, a former
postman from Hayes delivery office, Middlesex, stole postal
packets containing bank cards in 2005. Koroma pleaded guilty
to four charges of theft and one of intentional delay at Harrow
Crown Court on 16 November 2011, and received a total of eight
Ian Malcolm Pilkinton, a postman from South Croydon,
stole postal packets containing £400 in cash and vouchers,
together with CDs and DVDs. He pleaded guilty to five charges
of theft and one of intentional delay at Croydon Magistrates’
Court on 7 December 2011, and received six months’
imprisonment on each charge, to run concurrently.
For daily news, visit myroyalmail.com February 2012 13
mapping the journey
Our Watch&Win scheme gives staff the chance to spot a new business opportunity
and bring in cash for the company. They are then rewarded with points and prizes.
But how do we turn your ideas into sales? Here’s the journey of a typical lead…
by GARY MOSS
1. Scunthorpe delivery planning
manager Chris Simpson was ordering
a keyboard online when he realised
a computer accessories company
called EwLink was using an alternative
post service to Royal Mail.
2. Chris filled in a spotter’s
card with information about the
lead, including his name and where he
works, the name and address of the company
sending the items, what
they were sending and how
the lead was spotted.
3. The Watch&Win team
checked the background of
the lead, making sure it
wasn’t a duplicate and was
spotted outside Chris’s usual
4. The Watch&Win qualifications
team contacted the potential
customer to find out about their mailing
process and whether this really
is a new business opportunity.
5. The potential customer
gave permission for the sales
team to call.
6. An email was sent to Chris telling
him the lead had been successful.
7. The sales team contacted
the potential customer
within 24 hours to try to secure
the lead. This can take
time. They must find the
right person to speak to,
build a relationship and find
the best mailing solution for
them. This can be speeded
up the more information the
spotter gives, such as any
contact details or volume of
8. Chris was awarded 500
reward points for the successful
lead. The revenue made is being monitored
and more points are being added to his account.
9. Rewards have been stacking up as more sales are made.
10. Chris’s rewards stand at 58,000 points, worth
£580, so far, and he’s saving them up for a television
worth 400,000 points.
Here’s what you could win…
DVD or CD = 600 pts
Manicure = 2,095 pts
DVD recorder = 15,000 pts
Flat screen TV = 50,000 pts
You earn 1,000 points for
submitting your first lead and
500 points for every lead qualified after that.
10,000 points are awarded for every lead that
generates £500 in revenue, a further 15,000 points
for every lead that generates £10,000, then 25,000
more points for every lead that generates us
£25,000 and a further 50,000 points for every lead
that generates us £50,000.
ROYAL MAIL EMPLOYEE BENEFIT
COMPANY LOGIN: RMGROUP
Visit your local Retailer now to claim your discount – plus any other exclusive offers available. For further information visit
partnersprogramme.co.uk and login using your company login: RMGROUP, alternatively call the Partners Helpline on 0844 875 2448.
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On selected car lines** we’ll even
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Finance, a trading style of GMAC UK plc, PO Box 6666, Cardiff CF15 7YT. Finance is subject to status, terms and conditions. Applicants must be 18 years or over. Offer applies to private individuals, Vauxhall Partners and small businesses 1-24 (purchase only
excluding B2B). All other customers are excluded. Offer available on orders or registrations before 2 April 2012. Vauxhall Partners includes all employees and pensioners of nominated companies and their nominated eligible Vauxhall relatives. Vauxhall
Partners process/savings include Vauxhall Partners discount savings and additional customer savings (incl. VAT) where applicable, number plates, delivery, Vehicle Excise Duty and a first registration fee. Excludes fuel and insurance. We reserve the right
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Official Government Test Environmental Data – Fuel Consumption Figures mpg (litres/100km): New Astra SRi hatchback range: Urban: 28.5 (9.9) – 60.1 (4.7),
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14 February 2012
firstname.lastname@example.org For daily news, visit myroyalmail.com February 2012 15
tour of duty
We meet some of the many colleagues who spend time
on the frontline.
Corporal Paul Burgess – night shift manager at
Warrington mail centre – ran a Forces Post Office
while stationed in Kabul. He is a member of 98
Squadron, part of 24 Regiment, Royal Logistic Corps.
carried out duties for the British
Forces Post Office, including
working in the priority service
locker, being a counter clerk,
receiving and dispatching mail and
dealing with accounts.
When you do six months over there, it
makes life here seem like a piece of cake.
I enjoy both jobs though, and it allows
by BEN HALL, LISA MOBLEY and HILARY ROBERTSON
Bristol mail centre worker Lance Corporal
Gurpal Singh spent six months in Kandahar,
Camp Bastion and Kabul, attached to the 98
Postal and Courier Regiment of the Territorial
me to use experience from the army and
Royal Mail to benefit each other.
The training really is no substitute for
the real world, but being over there gave
me more confidence and pride knowing
that I did something worthwhile.
I worked in a hard situation there.
However, at the same time it was very enjoyable
– I call it serious fun.
Graeme, a postman at Sevenoaks in Kent, is one
of just a few official army artists, including work
for the Royal British Legion. He’s just returned
from a month-long tour in Afghanistan.
This trip, I think I got to
see more of the army’s
activities than most
soldiers or journalists
do. For the first 10 days, I was with
101 Logistic Brigade. I covered
everything that supports the
frontline soldiers – helicopter flightline,
Royal Engineers bomb disposal
teams, mail delivery, storing the
ordnance, going on a vehicle logistic
supply run to Gereshk, fire brigade
and flight control tower.
It was amazing. I tell you – the mail delivery
people out there work incredibly
For the second two weeks, I was the official
artist to 20 Armoured Brigade. I was
on patrols with the Queen’s Royal Hussars,
and 2 and 5 Rifles.
I had my own art studio in a watchtower
in Lashkar Gah overlooking the helipad,
and had to paint in my body armour.
These paintings were taped to the walls.
I spent three days with the Afghan
bomb disposal team and attended many
‘shuras’, where the locals sit down
with the forces and have a talk over
But it was the foot patrols that were
the ultimate thrill. The soldiers do this
two or three times a day for six
months, so I have the ultimate respect
for these brave boys.
I took some 4,500 photos, as well
as doing oil paintings, and have two
sketch pads full up with reference material.
I have been commissioned to paint
22 very large oil paintings, in theory to
be done by April!
My work is also featured in this
month’s edition of Soldier magazine.
Chris Moore is a postman at Corby delivery
office, Northamptonshire. He is a private in the
Territorial Army (TA), and will leave on 5 March
to start pre-deployment training, before a sixmonth
tour of duty in Afghanistan.
It’s the first time I’ve been
called up, as I’ve only been
in the TA for about a year,
but my managers at Royal
Mail have been very supportive
about my training over the past
I don’t know where I will be stationed
yet. I’ll probably go to Germany
for my pre-deployment training.
I’ll be working behind the post
counter, which is all new to me. I’ve
heard the temperature hits you big
time when you get out to Afghanistan,
so I’m keeping my fingers crossed that
I’ll get to spend a lot of time in an office
with air conditioning.
Doing a post run really helps me
with my fitness and I always get
through the fitness trials without doing
too much extra training.
Matthew Clements is a postman at the delivery
office in Watton sub post office. The rest of the
time, he‘s a military aviation photo journalist,
working mainly with the United States Navy.
My duties in Afghanistan
included manning the
counter, receiving and
distributing mail and
acting as a courier, and I also had a
stint in Kandahar.
There is a different kind of pressure
over there and they are long days without
a break. But we all think of the work
we do out there as having a positive effect.
It was highly taxing because it was the
middle of summer and I was carrying 22kg
in my backpack.
I’ve been travelling
to the United
States since 2007
and liked aircraft
for years. Now, I use
my holidays to pursue
this passion and I’m
fortunate I’ve made
some great contacts
around the world.
In June, I flew out of
Palma on a Navy Greyhound
for a trap landing on board
the USS George H.W. Bush
(CVN-77), the American
Navy’s newest aircraft carrier.
I was on board for two
days before finally departing
the ship in Naples. I
took pictures and met
with various commanding
16 February 2012
terms & conditions
1. Unless otherwise stated, prize draws and
competitions are open to all UK Courier readers aged
18 and over, except employees and the immediate
families of AB Publishing Ltd, their agents, or anyone
professionally connected with the prize draws or
competitions. 2. Closing date for receipt of entries is 16
March 2012 (unless otherwise stated). Only one entry
per person. No third party or bulk entries. 3. No
responsibility can be accepted for entries incomplete,
delayed, wrongly delivered, damaged or not received
for any reason. Proof of posting is not proof of receipt.
4. Prizes must be accepted as offered and are subject
to availability. No cash alternative or cash difference will
be offered and prizes are not transferable. Values of
prizes correct at time of going to press. 5. Winners will
be notified by post 28 days after closing date. 6.
Winners of prize draws are the first names drawn at
random or the first correct entry drawn at random by an
independent person after the closing date. 7. If a prize
is not claimed within three months of the closing date, a
redraw will take place. 8. Promoter’s decision is final.
No correspondence will be entered into. 9. Entry implies
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the right to substitute a prize of equal or greater value, if
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after closing date. Send an SAE marked Prize Draw/
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26 Great Suffolk Street, London SE1 0UE. 12. Winners
may be required to take part in publicity for promotions.
13. Promoter is Royal Mail Group Ltd, 100 Victoria
Embankment, London EC4Y 0HQ. 14. Neither AB
Publishing Ltd or Royal Mail are responsible for any
third party direct marketing or third party offers or
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you enter by email, please write ‘yes’ in the subject line
of your email entry.
We’ve got four pairs of tickets
to a Premier League* fixture
of your choice up for grabs
for four lucky winners this month in
our Spot the Ball competition.
Decide where you think the ball is in this photo
and either mark it up with an X and send your entry
to us by post to Football competition, 24-26 Great
Suffolk Street, London SE1 0UE, or email us at
email@example.com (with the
subject header ‘Football competition’) and tell us
the co-ordinates of the square you think it’s in.
Don’t forget to include your name, work location
and a contact telephone number in case you’re the
to be won
* All tickets are subject to availability. Prize to be taken during
The prize for
a 27mm wide
with 5x optical
a 2.7” LCD
■ Send your
You’ve been framed
Here’s the latest selection of
your Courier snaps from around
Sevenoaks postman Graeme Lothian
took his Courier with him when he went
to Afghanistan as an official war artist –
see pages 14-15 for Graeme’s story.
He’s pictured on patrol in Nahr E
Saraj on Boxing Day.
Ian Phillips, postman at Kettering,
sent his picture from Dubai. ‘Although
the tallest building in the world (Burj
Khalifa) is behind me, there’s still time to
view Courier,’ he writes.
Down Under when
Southwark delivery office
Brown took his paper
to Sydney Harbour
Bridge. ‘I had to get
the photo taken from
the lookout post, as
you’re not allowed to
take anything on to
the bridge, so this is
the nearest Courier
could go!’ he says.
1 2 3 4 5 6 7 8 9 10 11 12 13
Win a twonight
Explore Liverpool’s world-class
cultural attractions with this great
We’re including a two-night stay, with
breakfast, at contemporary European
flagship hotel Days Inn Liverpool, and a
three-course meal with wine at the Marco
Pierre White Steakhouse, Bar & Grill in
the boutique Hotel Indigo Liverpool.
These city centre hotels are ideally located
close to the historic Albert Dock, where
you can enjoy complimentary tickets to the
world-famous Beatles Story attraction and
the new Elvis and Us Exhibition – find out
more at www.beatlesstory.com.
To enter, answer this question:
Q. what street is the Days
Inn Liverpool on?
Email your answer with the subject
header ‘weekend competition’ to
send on a postcard to Liverpool competition,
24-26 Great Suffolk Street, London
SE1 0UE by 16 March. We’ll pick one lucky
winner from among the correct entries.
Don’t forget to include your name, work location
and a contact telephone number.
Reader offers: Enter promo code
DILPROYALM at www.daysinnliverpool.com
for 10% off Best Available Rate, or stay at
Hotel Indigo Liverpool for £99 per room including
dinner & breakfast.
Call 0151 224 7765 & quote “group code
Terms and Conditions
Prize available to over 18 years only & avail Mon-Thur. Wine
included is house selection. Hotel Indigo offer valid Sunday to
Thursday until 31/05/12. Days Inn offer valid until 31/8/2012. Prize
& offers based on two people sharing a room. Beatles Story
includes the Ultimate Experience ticket. Prize and reader rate are
subject to availability. No cash alternatives are available.
The one4all Crossword
2 3 4 5
to be won
Bag yourself a £10 One4all gift card
in our crossword competition
We have 10 £10 gift cards up for grabs. Once again you’ll find some
help with your answers to this issue’s crossword within the pages of this
issue of Courier. Post your entry to February crossword, Courier, PO Box 165, Ross-on-
Wye HR9 9BP. Closing date: 16 March 2012. See above left for full terms and conditions.
1. Programme introduced in
2010 to improve our road safety
3. See 8 Down
6. Group of eight singers (5)
7. Comedian who created the
comic characters Ali G and Borat
9. This flower business is a valued
10. Intelligent letter sorting
machines, in short (5)
12. Boxing legend who celebrated
his 70th birthday in January 2012
13. And 17 Across. She won an
Oscar for her performance in the
film The Queen (5,6)
15. Metal containers for storing
16. Footwear (4)
17. See 13 Across
1. Place where animals are
2. Possibility of successful
3. This scheme gives staff the
chance to spot a new business
4. Capital city of Cyprus (7)
5. South African unit of currency (4)
8. And 3 Across. This set marks
the last in our Kings and Queens
9. Places where people sunbathe
on holiday (7)
11. Spring or summer (6)
14. Organ of vision (3)
15. Glide over snow (3)
Across 6 Ollerenshaw.
8 Roe. 9 Red. 10 Returns.
11 Development. 16
Revolver. 17 Yule.
DOWN 1. Door to Door. 2.
Older. 3. Bristol. 4. Anger. 5
Swede. 7. Horsley. 12. Verve.
13 Olive. 14 Three. 15 Try.
For daily news, visit myroyalmail.com February 2012 17
A right royal release
There’s a royal theme to this month’s
stamp issues, with the House of Windsor
(and Saxe-Coburg-Gotha) set and
the Queen’s Diamond Jubilee set both
House of Windsor marks the end of our
Kings and Queens series, which has reproduced
portraits of every UK monarch from
1399 across eight royal houses. The set features
the five monarchs from the start of the
20th century, with the final stamp showing
the present Queen. It includes Edward VIII,
whose reign of just 325 days makes him one
of the shortest reigning monarchs in British
A diamond jubilee miniature sheet was
also released on 6 February – the anniversary
of the day the Queen came to the throne.
It’s the first time official portraits of the
Queen as she appears on stamps, coins and
banknotes have been brought together.
They include a new 1st Class diamond
blue definitive stamp, with the words Diamond
Jubilee highlighted in iridescent ink.
Millions of these stamps will replace the current
gold definitive stamp in Post Offices this
One of the new stamps shows the image
of the Queen on the first decimal coins
– see story opposite – so the sheet features
two classic images of the Queen by Arnold
Machin facing each other.
Philip Parker, head of stamps strategy,
says: ‘Since the Penny Black, it’s been the
convention that on stamps the monarch
always faces to the left. On coins, the direction
alternates with each monarch, and on
our current coins it’s to the right. so our two
definitive stamps featuring the coin images
are the only two definitives ever to have the
monarch facing right.’
See more about all our stamp products at
STAMP ON TIME
by BEN HALL
Creating an icon... Machin and his
preparatory sketches for the decimal coins
Iconic images... the Jubilee minisheet (left) and House of Windsor
The head of the Queen that appears on stamps is one of the
most reproduced images across the world and nothing short of
an iconic symbol in British history.
It dates back to 1966, when sculptor Arnold Machin beat four other
designers who were also invited to submit ‘more definitive and beautiful’
renderings of the monarch.
The Stamp Advisory Committee favoured Machin’s bas-relief approach,
which depicts Elizabeth II with a shallow depth as a light image on
a dark background, giving a three-dimensional
Machin’s design, which both the Queen
and SAC preferred, has remained essentially
unchanged for the past 44 years.
You can see the plaster mould Machin
used to create his original plaster cast in
the exhibition Treasures of the Archive at
The British Postal Museum & Archive in
The mould and more information
is also available to view online at
You can get
a copy of
at a discount rate.
We’re offering the book for
£15.95 instead of £19.95, a 20%
discount (+£3.00 P&P).
Order by calling 020 7239 5125
or send a cheque payable
to Product Sales (including
product details and your own
address and phone number) to:
Offer valid until 30 April 2012.
THE YEAR TO REALISE
WHETHER YOU WANT TO RUN A MARATHON
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• Joining fee discount • Reduced monthly membership
• Free visiting access to all clubs in the UK and Europe
Come into club, call 0844 848 4737
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Terms and conditions apply. Facilities, fees, classes and membership contracts vary by club.
5293 RM Ad 91x260.indd 1 30/01/2012 15:25
18 February 2012
■ At their peak
Three colleagues from Staveley delivery office in Derbyshire
walked to the top of Ben Nevis.
Postman Keith Mosley says: ‘I wanted to do something to raise funds
for Ashgate Hospice in Chesterfield, which cares for people with terminal
illnesses. I’m hoping to raise around £100 when all the money has been
Joining Keith on Britain’s highest peak was postman Stephen Walker
and postwoman Janice Kirk.
■ Route canals
Howard Bond completed a 30-mile canal walk to raise
£350 for the British Heart Foundation (BHF).
The Barnoldswick postman walked the route, which starts at Leeds
and ends at Skipton. ‘Both my mother and mother-in-law died from heart
disease,’ says Howard, ‘so I wanted to do something to help the BHF fight
Britain’s biggest killer.’
■ wally man gets
After a two-year rest, Banbury postman
Calvin Findlay has returned to the
running track as Wally Man.
‘I first wore the costume for the Great South
Run in 2009,’ says Calvin (right). ‘I dusted it off
for the 2011 Birmingham Great Run half-marathon
and raised more than £500 for Bliss.’
Bliss is a charity that helps babies who are born
too early – a cause close to his heart. ‘My daughter,
Hollie, was born six weeks early, so I wanted to
raise funds for the charity that helped her. I’ll also be
running this year’s London Marathon.’
by LISA MOBLEY
The Post Office Orphans Benevolent
Institution (POOBI) offers
a range of grants to help
the families of employees and
These include university and apprenticeship
bursaries – grants that
can help talented children of Royal
Mail and Post Office employees fulfil
their ambitions. POOBI assesses
applications on the basis of the level
of financial hardship.
Cardiff mail centre postman
David Webb has benefited from both
schemes. His son Sam is studying a
carpentry and construction apprenticeship
at local Cardiff and the Vale
College, and daughter Emily is studying
geology at Birmingham University.
‘Sam receives £1,000 a year and
it’s helped to buy the tools he needs
for the course,’ says David.
‘Emily has received £1,100 this
year, which has paid for all her text
books and helped towards living
costs and tuition fees.
‘I think the fund is brilliant. We’d
have really struggled to pay for their
higher education without it. It’s taken
away a lot of the financial burden.
‘A colleague told me about the
fund, and I’ve been so impressed I’ve
given out leaflets about it to other colleagues.
I’d definitely recommend it.’
Handy help... David and Sam have benefited
from the POOBI apprenticeship grant
Over to you
Employees can apply for this year’s apprenticeship grants
(maximum £1,000 a year) from March and university
bursaries (maximum £1,100 a year) from April. Both run for
up to three years.
Another POOBI scheme is Rising Stars, available from
March. This offers a one-off payment of up to £500 to
employees’ children who have a particular talent, such as
music, drama, film or dance, and with 2012 being Olympic
year it’s being extended to cover sport as well.
POOBI doesn’t receive any contribution from Royal Mail
Group – it’s entirely funded from employee donations,
income from its investments and support from the Civil
Service Insurance Society charity fund. Find out more about
the funding available and how to donate to POOBI at www.
poobi.org or by writing to POOBI, R412, Royal Mail Mount
Pleasant, London EC1A 1BB, with a self-addressed label.
Gatwick mail centre driver, birdman
and first aider Cliff Baddock has
raised more than £1,000 from
colleagues and friends for an
As a volunteer for St John
Ambulance, Cliff knows how
important the bikes can be. He says:
‘The ambulance bike allows us to
reach people quickly, especially on
events like the London to Brighton
bike ride and marathons. It’s got a
first aid kit including medical gases
and defibrillators that help us to treat
Cliff raised the funds through
sponsorship of this year’s Worthing
Birdman event. He and fellow
volunteer Jodie Norris built an
ambulance out of cardboard, paper
and plastic piping, plunging 35ft from
a platform at the end of the pier.
Bike bonanza… Cliff (left) with Mary McDonald,
safety director for the South East, Sussex
St John Ambulance commissioner Colin
Keywood and Jodie Norris
Ride on time... Adrian
completed the cycle
275 miles, three
days, £1,457 raised
Postal administrator Adrian Riley from Wolverhampton completed
a 275-mile cycle ride in just three days to raise cash for
Action Medical Research.
The charity is celebrating 60 years of vital research for babies and children,
including breakthroughs such as the UK polio vaccine, ultrasound
scanning in pregnancy and more recently the foetal heart rate monitor – a
new state-of-the-art device that could help save thousands of at-risk babies.
‘Part of the challenge was the Peak District 100km, which I completed
in just over seven hours,’ says Adrian. ‘I have raised £1,457 to make all that
Home Insurance Colleague Offer
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1. This offer is open to Post Office, POFS, Royal Mail Group and FRES colleagues, pensioners, friends and family members who purchase a Home Insurance
policy with Post Office up to 31 March 2012 and quote the promotion ‘COLDIS’ at the time of purchase. 2. This offer is not open to existing Post Office customers
who are renewing or amending their Home Insurance policy. 3. The policy must be purchased directly with Post Office Insurance by telephoning 0800
783 9892 and quoting ‘COLDIS’ at the time of purchase. 4. This offer is not open to colleagues purchasing online, through branch channels or any price
comparison websites. 5. The 25% discount will be applied to the gross premium, excluding any add-on products, instalment fees and/or charges for the first year
only. 6. Where the policy is purchased by monthly instalments, the gross premium excluding any add-on products and instalment credit fee, will be reduced
by 25% and spread over the monthly payments. 7. This offer will end on 31 March 2012, however we reserve the right to extend, withdraw or amend the
offer at any time 8. Policy terms and conditions apply and will be provided within the documentation when a policy is taken out. 9. This offer is not available in
conjunction with any other offer. The colleague or their associate has the option to take the current consumer offer as an alternative.
Calls may be recorded, monitored and used for training and compliance purposes. Lines open 8am to 9pm Monday to Friday, 9am to 5pm Saturday and 10am
to 2pm Sunday. Post Office ® Home Insurance is arranged and administered by BISL Limited. BISL Limited is authorised and regulated by the Financial
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For daily news, visit myroyalmail.com February 2012 19
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20 February 2012
All letters printed win a £25 One4All gift card,
with a £50 gift card for each month’s star letter.
taking steps on
Month after month, colleagues write in
about inadequate footwear offered by Royal
In the past year, I have tried all the types
on offer and have to agree.
Cat trainers might only last a month to six
weeks. The Magnum shoes are just as bad –
if not worse.
A manager told me that Magnum
supplies shoes to the police, and now we
know why they no longer walk the beat.
Back in May I tried to order yet another
pair of shoes and was told that CAT trainers
should last for a year and I could not have
Not a bad thing, because I went out and
bought a pair of Karrimor border walking
shoes – far superior.
Perhaps we could look to Karrimor to
solve the footwear problems, but please
don’t ask them to produce a cheap knockoff
for Royal Mail.
A caring employer would deal with this
Simon Vines, Henley-on-Thames
Julie Brown, uniform and print supply
Thank you for taking the time to write. CAT is currently
working on a new sole compound that both meets our
safety requirements and has a longer life.
We are constantly checking what different
manufacturers have to offer and looking to improve
our footwear range. If/when the decision is made to
expand or change our range, I will ensure you are part
of the trial.
I noticed Edward VII is included in
the House of Windsor stamps. But
Edward VII died in 1910, and the
House of Windsor did not start until
the First World War. Have you put
him in the wrong collection?
Anthony Dixon, postman, Swindon
Philip Parker, head of stamps
You’re right about the dates – well spotted. The
full title of the collection is ‘The House of Windsor
(and Saxe-Coburg-Gotha)’, so it marks two royal
So under that title, we include Edward VII,
who was the first monarch in the House of Saxe-
Coburg-Gotha. The monarch who followed him,
George V, changed the name of the royal family to
Windsor in 1917.
on the house
– your views
Last issue’s letter and reply about mail
volumes prompted many of you to get
in touch. Here’s a selection of your
I don’t think the amount of mail we deliver
has dropped – if anything, it’s increased.
Royal Mail is quick to inform us of letters
falling, but what about the increase in
packets that need signatures? Tracked,
We are told that Door to Door is classed
as normal mail, so this surely makes up for
any decrease in figures.
I deliver a town walk and also do an
afternoon collection, and my van has never
been as full as it is now, so if collections
are up, surely delivery volume goes up?
And we are expected to do all of this in the
same amount of time as 25 years ago! If
Royal Mail wants to find out anything about
volumes, ask a postman.
Wyn Williams, postman, Lampeter
If records don’t go back that far, how does
Royal Mail know that mail volumes have
dropped? I also get customers say to me
that they are getting more mail now than
ever. Of course there aren’t as many
handwritten letters, but many more
write to Courier letters,
24-26 Great Suffolk Street,
write to Courier letters,
24-26 Great Suffolk Street,
LONDON SE1 0UE
TEXT COURIER TO 80800
(MAX 160 CHARACTERS)
Please include your home address
with your letter
catalogues and advertising material such
as Sky, TalkTalk etc.
When I first started at Royal Mail 30
years ago, I was probably delivering three
pouches at the most over two deliveries a
day, now it’s more like six or seven pouches.
Is it any wonder postmen are sceptical about
Royal Mail’s constant ‘mail volumes have
Vic Hall, Bognor Regis
Andy Mcphie, head of Traffic and Hours
team, Central Finance, replies:
Thank you to all of you who sent in your views.
Total mail volumes do continue to decline, reducing
each year since our peak in 2005 when they were
around 84 million items per day. Last year this was
around 62 million items per day, and we can expect
the decline to continue.
Your observation to Courier that traditional letters
are reducing in your mailbag is correct. Volume has
dropped and we are seeing the same levels of decline
this year, around 5%.
Door to Door has grown over the past 10 years
– from 2.7 billion to 3.1 billion per year. This is not
enough to compensate for the fall in letters though.
Overall the postbag has changed, and continues to
change, with fewer total items in it than in past years.
However, we are currently seeing a growth in packets,
which includes Royal Mail Tracked, meaning more
bulky items are being collected and delivered.
So it may well feel as though you are delivering
more than before, but the actual number of items