WARRANTY MANUAL - By Bigelow Homes

WARRANTY PROCEDURES – ALL REQUESTS
REQUESTS FOR WARRANTY WORK
Even though we conducted a thorough review of your home prior to closing, as you live in
your new home, you may find items which require adjustment or attention that were not
noted on your Pre-closing Home Review form. To limit the inconvenience to you that would
be caused by multiple repair requests, we ask that you consolidate your repair requests to
the following times: (1) 30 days after your closing date; (2) 11 months after your closing
date. This manual includes forms for making requests at each of these times. Please use
these request forms, as it will make your warranty review run much smoother. If you have
valid repair requests regarding the structural warranty or the warranty of habitability after
the other warranties have expired, simply provide us with a notice of the problem in writing.
All requests for warranty work other than emergency service must be mailed in
writing to Bigelow San Marcos Development, LLC, 317 North Bishop, San Marcos,
Texas 78666.
WARRANTY HOURS
Our warranty procedures are based on the premise that we want to respond to you
promptly and thoroughly. Warranty work is done between 7:00 a.m. and 3:30 p.m.,
Monday through Friday. Only emergency services will be performed on weekends.
APPOINTMENTS
It is preferable that, at the time of your review, you schedule an appointment for completion
of the warranty work with our Construction / Warranty Manager. Although subcontractors
make every possible effort to have their employees at your home at the agreed time, it
sometimes does not happen. We know your time is valuable; however, we ask that you
allow 30 minutes after the agreed upon time prior to leaving the meeting. If you do find it
necessary to leave, please call our warranty office at 512 392-7046 and we will reschedule
an appointment at your convenience.
HOMEOWNER RESPONSIBILITY
Because of insurance liability requirements, a responsible adult must be present for
warranty work to be completed. It is imperative that you or an adult appointed by you meet
the subcontractor at the agreed time and be responsible for approving any item repaired or
replaced satisfactorily. Remember, you MUST sign the subcontractors work order for us to
maintain an accurate and timely warranty history.
WARRANTY REGISTRATION CARDS & FORMS
You should fill in and mail all of your appliance warranty registration cards and forms as
soon as possible to insure proper warranty coverage.
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