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ANNUAL REPORT 2011 - AXA Assistance

ANNUAL REPORT 2011 - AXA Assistance

axa assistance As a

axa assistance As a global emergency response specialist and a whollyowned subsidiary of the AXA Group, AXA Assistance operates through 4 Business Lines spanning the full range of skills offered by the company: Vehicle, Travel, Health and Home. Combined with its international presence and strong regional roots, this agile, responsive structure allows AXA Assistance to develop and grow in tune with the expectations of its customers. OUR 4 BUSINESS LINES MORE THAN 7 MILLION CUSTOMER CLAIMS HANDLED IN 2011 MEDICAL SERVICE PROVIDERS RECOMMENDED BY AXA ASSISTANCE WORLDWIDE: INCREASING STAFF NUMBERS in full-time equivalent (FTE) 4,239 5,084 6,000 6,140 6,300 6,357 35,000 2006 2007 2008 2009 2010 2011 2_AXA ASSISTANCEq2011 ANNUAL REPORT

REVENUES BY REGION (million euros) REVENUE CONTRIBUTION by Business Line (%) The Americas 154.5 Northern, Central and Eastern Europe 267 Health 13% Other 5% Home and Personal Services 24% France 238 Holding company 0.5 Asia-Pacific 12 AXA Travel Insurance (ATI) 88 Mediterranean 151 Travel 21% Vehicle 37% REVENUES IN 2011 (million euros) 911 INCREASING ANNUAL REVENUES (million euros) 702 809.2 870.4 883 929 911 2006 2007 2008 2009 2010 2011 AXA ASSISTANCEq2011 ANNUAL REPORT_3

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