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ANNUAL REPORT 2011 - AXA Assistance

ANNUAL REPORT 2011 - AXA Assistance

extended to smartphones

extended to smartphones in mid-2012. Mobile company employees logging onto this service can use geolocation technology to identify the nearest approved medical practitioner or hospital, backed up by supporting information on the associated facilities, availability and, of course, contact details. “Webcorp” can also provide information about the health and security status of a particular destination, recommend how best to proceed on the basis of local practices, and provide valuable practical and administrative information. aTARGETING QUALITY THROUGH AN INCREASINGLY SELECTIVE NETWORK Although AXA Assistance already had the world’s largest international corporate assistance network, the company wanted to go even further in 2011. “We’ve done a lot of work on becoming even more selective in our choice of service providers, based on identifying the most frequently visited destinations, analysing the split between tourism and business travel, and identifying preferred partners that offer the best service at the best cost. To improve network control and coordination, we’ve introduced 5 regional network managers and tasked them with recruiting medical service providers in countries where we do not have a physical presence, as well as leading the team of network coordinators based in our international offices and our network of 220 representatives around the world,” continues Ludovic Lambolez. As a result, the global network (excluding the USA) now contains 35,000 healthcare providers. In the USA, where the healthcare system is unique to the country, this figure rises to more than 400,000 service providers. “There are many benefits for our customers, because we’re able to respond to medical needs anywhere in the world by directing the policyholder to a high-quality network. Added to that, the volume of guaranteed business we are able to provide and the synergies available within the AXA Group give us a very strong position from which to negotiate medical service provision at the best-possible price,” adds Head of International Medical Network Jean Kramarz. aRESPONDING TO NEW REGULATORY REQUIREMENTS In some regions of the world, and particularly in continental Europe, we are seeing companies taking greater This programme of aid for the people of Panama illustrates our commitment to acting as a socially-responsible company. Olivier Van Poperinghe CEO of AXA Assistance USA & Australia 38_AXA ASSISTANCEq2011 ANNUAL REPORT

esponsibility for psychosocial risks, with the emergence of increasingly strict regulations requiring employers to provide employees with access to prevention, diagnosis and treatment. AXA Assistance is supporting this trend with the development of support systems offered either directly or via its partners. These include the EAP (Employee Assistance Programme) incorporated into the “Corporate mobility” package, which provides face-to-face and telephone-based psychological counselling. 13 % OF OUR BUSINESS COMES FROM HEALTH ASSISTANCE aA PROMISING OUTLOOK Over and above this existing diversity of products and services, 2012 looks like being the year of innovations for the Health Business Line, which aims to establish its status as the recognised expert in international and domestic healthcare. It’s a challenge in which AXA Assistance intends to succeed brilliantly. AMERICAS HUMANITARIAN AID FOR PANAMA: A QUESTION OF SOCIAL RESPONSIBILITY On 1 January, AXA Assistance was appointed by the Panamanian Health Ministry to provide assistance for population groups living in a remote and mountainous province of the country with no healthcare structure. “As part of this programme funded by the World Bank, AXA Assistance provided its expertise in medical network management, as well as 50 employees to visit the villages concerned and supply help and support to their underprivileged residents: it’s a really good illustration of the social responsibility aspects of assistance provision,” explains Bernard Ferrand, Regional CEO of Americas. As a result of the work done by the teams of AXA Assistance, nearly 25,000 people living in these particularly isolated regions now have access to basic medical care (vaccination, pregnancy care and obstetrics, paediatrics, etc.), screening and treatment for serious illnesses (malaria, tuberculosis, etc.) and education programmes (in nutrition and preventive health measures). AXA ASSISTANCEq2011 ANNUAL REPORT_39

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