CUSTOMER NEWSLETTER Issue 1 2015
MEET THE TEAM
Find out about our exceptional team
INTRODUCING THE HLC SUPERLIGHT
Strong and durable lightweight pallet
See how the market is trending and
it’s impact on the industry
WELCOME TO THE STACK
NEWS FROM THE SHOP FLOOR
DID YOU KNOW?
Welcome to our 1st edition of The Stack, our customer
newsletter that will aim to keep you up to date with
company news, industry
trends, and other information
we hope you’ll find of interest.
The past three years have
seen a significant level of
investment and growth
for HLC. We’re delighted
with our two new sites
and excited about the
opportunities they bring
for us and our customers.
UPWOOD KILNS, FULL STEAM AHEAD
HLC’s boasts the largest production capacity of any pallet manufacturer
in the uk. We have invested more than any other business in the latest
technology and infrastructure to ensure that we are striving to be world
class in all aspects of our production systems.
This efficiency and production capability makes it possible for us to offer
exceptional levels of service and cost effective solutions without cutting
corners or letting our products suffer with inconsistencies in quality.
We are very proud of our production facilities which boast some of the most
advanced production lines in Europe and market leading renewables and
We have a fantastic team of people behind our machinery and are
continuously developing and optimising our process.
We have the manufacturing facilities to produce 300,000
pallets per week across our two main sites.
With the addition of our new Burton plant we anticipate our
potential capacity to reach 400,000 by the end of 2015.
With your continued support we hope to continue to
develop our offering further and optimise our operations
to provide world class service and value.
As part of our progressive approach, HLC worked in collaboration with
our kiln partners to develop a bank of 4 specialist chambers with the
intended outcome of increasing speed and quality of drying.
PAUL LEWIS - JOINT MANAGING DIRECTOR
Three months on from our initial commissioning tests with the
Forestry Commission we have been able to really stretch the legs on
these powerful chambers and pin some truly impressive statistics to
this industry leading technology.
INTRODUCING HLC BURTON
Effective kiln drying is really quite a dark art and we are enormously
pleased with the quality and efficiency gains we have made with this
In addition to this Heat Treatment charges have been regularly
achieved in as little as 3 hours, in some cases around half the time of
similar older technologies. Our Upwood kilns are a real step ahead of
the industry and like all other kilning across the business are fired on
HLC boast the largest and greenest kiln drying facilities and capacities
in the industry.
USING BIOMASS HAS CO2 AND COST BENEFITS
MEET THE TEAM
HLC are proud to announce the opening of our 3rd site.
Together with a long term mutual commitment and supply
arrangement, HLC are pleased to announce a collaboration
with Marley Eternit, (the largest roof tile manufacturer in the
UK) and one of the UK’s largest pallet users.
HLC have worked closely with Marley Eternit for a number of
years improving their quality and service and this is the next
progressive step to offer our customer the utmost long term
The site will service Marley Eternit’s pallet requirements at
their main Burton-on-Trent site as well as servicing a number
of existing customers and our growing customer base in the
area. This is a fabulous collaborative step for both businesses
and re-enforces HLC’s position as the most credible and
fastest growing pallet supplier in the UK.
HLC have invested ethically and shrewdly into the finest facilities for
our customer and our environment. We have been looking into the
benefits of HLC’s massive investments into kiln drying using biomass
as a fuel, rather than that of oil and natural gas.
In short, we estimate that kiln drying using biomass as a fuel is saving
between 1.988Kg of CO2 (gas) and 2.802Kg of CO2 (oil) PER PALLET.
Therefore on an average load of 600 pallets this equates to a CO2
saving of around 1.6T per lorry load!
We’re delighted with the findings and are glad to add Biomass into
our growing list of sustainability credentials. Did you also know that
we also invested in solar which contributes most of the power for
lighting in our Needham site. We also operate on virtually zero waste
from our manufacturing process.
Andrew joined HLC in 2008 with
an in depth knowledge of the UK
pallet industry. What he doesn’t
know about pallets isn’t worth
knowing! Andrew is a keen
fisherman, having narrowly missed
out on a place in the England
team . and will frequently be
spotted around Rutland water on
a cold misty morning.
Brett started life at HLC in pallet
assembly, and has progressed
through to become our Transport
Manager, co-ordinating our logistics
fleet. He has recently completed
his CPC (Certificate of Professional
Competence) course and also
recently reached the milestone of
10 year’s service!
Tracey joined HLC in 2007 and looks
after…well it’s easier to list what she
doesn’t do! Always a happy face,
Tracey is also very involved in the
local football club acting as Treasurer
having saved the club from closure
in (2010). Tracey and her husband
recently returned from Barbados
having celebrated their 30th wedding
anniversary. Many congratulations!
Strategic Purchasing Manager
Simon joined HLC in January to
spearhead our procurement strategy.
Simon is one of, well not many(!)
graduates in Forestry and has a BSc
in Forest Products Technology. Simon
has spent 16 years in timber sales and
we feel will add huge value to HLC’s
customers with depth of knowledge
Visit our website for more news
INTRODUCING THE HLC SUPERLIGHT
With the continued availability issues of light and
medium weight second hand pallets many
customers have struggled with general supply, quality
and specification consistency in the past 12 months.
HLC has worked with a number of key clients and successfully
designed a range of Supalite pallets to hold loads of up to 400Kg.
These have the added benefits of being low cost, consistent specification,
traceable and consistent cleanliness (good for those customers supplying into
BRC grade environments). Please contact firstname.lastname@example.org for more information.
EYE ON IT
Many customers that take large volumes of reconditioned pallets
have been under pressure to reintroduce some volumes of new
pallets as the market of reconditioned pallets has dried up over
the past few months. Whilst customers have looked to make cost
savings in their supply chain by introducing secondhand pallets, the
increased demand has outstripped supply and left people with a
UK Log supply is generally adequate and growers/land-owners are
happy to leave material standing where there is any dip in demand.
As such log prices remain relatively firm. A mild winter in the Baltics
has resulted in difficult logging conditions so supply from many areas
remains sporadic. Any major increase in demand in the Baltics might
see some pressure on supply for Q2
Q4 saw a reduction in demand for UK timber material as many buyers
chased European timber sources, with the weaker € making imported
timber attractive. Whilst this initially created a period of over-supply in
the UK, some mills took the decision to cut shifts to align stocks with
Although this continued into Q1 2015 the seasonal uplift in the spring
from the construction and fencing sectors is likely to bring back
pressures on supply.
Marley Eternit have been working with HLC since 2010, progressing
to a national supply deal from 2013, across our UK manufacturing
sites. We have been impressed by HLC’s strive towards quality,
innovation and customer service. We work in a mutually collaborative
way and are pleased to be partnering with HLC for all our pallet
YOU DID WHAT WITH A PALLET?
Each issue we bring you the best
and worst examples of pallet use.
If you’ve seen something
you think we should feature,
then send it in and you
might get your picture
published in the next issue!
With the cost of raw material still firm and a reasonable economic
outlook in the UK it has only really been the falling € which has caused
the recent weakening on prices. With order books in the Baltics starting
to look healthier and the seasonal increase in demand we might
be looking at increases in Q2. These could be exacerbated if the €/£
exchange rate strengthens with any agreements over the
future of the Eurozone and the economic repercussions of the UK
General Election in May both having a potential impact.
Hangar 3, Upwood Airpark
Burton on Trent
email@example.com | 01379 852873 |