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Download Usability Testing Report - Soma Ray

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Executive Summary<br />

In this study, we conducted usability testing of GastroMighty in order to find areas of the website<br />

that can be improved to give users a better experience. We focused on areas that we found issues<br />

with in our previous research. Our goal was to find out if these problem areas manifest again during<br />

usability testing. We also sought to discover user preferences that can be incorporated in order to<br />

increase user base and maintain loyalty.<br />

As part of our methods, we developed five tasks for our participants to perform, fill out a post-test<br />

questionnaire, and recount their experience in debrief interview. We had three colleague reviewers<br />

for these documents and piloted our test with two participants. Using feedback from our reviewers<br />

and pilot testers, we revised our tasks and conducted testing with five potential novice users of<br />

GastroMighty. All five participants fall within the target demographic.<br />

We found that the majority of our participants were excited about the concept of GastroMighty and<br />

found the main functions of the site easy to use. A number of our participants expressed that they<br />

liked GastroMighty enough to use it for their personal requirements in future.<br />

During the usability process, we also found a number of areas where the website can be improved<br />

to better meet the needs of its users. Our main findings and recommendations are as follows:<br />

1. Participants faced difficulty navigating the website.<br />

Recommendations: Add breadcrumbs and back buttons; add “My Current Meal Plan” section to<br />

top navigation; optimize “sides” workflow<br />

2. “Add New Recipes” page needs to be findable and easier to use.<br />

Recommendations: Make page more prominent and easier to find; create more clarity for adding a<br />

recipe; and do not force users to use “Location”<br />

3. “Edit Shopping List” is hard to find and needs to include more information.<br />

Recommendations: Make page easier to find; show amounts of ingredients on shopping list; and<br />

connect ingredients to recipes.<br />

4. Search and filter options need to be optimized.<br />

Recommendations: Improve internal dictionary; ensure accurate search returns; add vegetarian<br />

filter; create advanced search option and “Recently Viewed Recipes” list.<br />

5. Interface design should remain minimalist but must meet user expectations.<br />

Recommendations: Incorporate clear visual cues for users; create more contrast between pages to<br />

help users know where they are.<br />

6. Ratings and comments should be optimized and system learning capabilities should be<br />

conveyed.<br />

Recommendations: Inform users about the machine learning capabilities of the website; create<br />

awareness about how ratings and comments work; separate rating from favoriting.<br />

<strong>Usability</strong> <strong>Testing</strong> <strong>Report</strong> 3

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