ISSUE 21 • SPRING 2015
OF A SALES
SAVING MILLIONS FOR
View of weir on River Leven Lake District National Park Cumbria England
LETTER FROM THE CHAIRMAN
time for a
Welcome to the 21st issue of Sharetime
ATOC believes it is a time for
Tchange and regular readers of
the printed edition of Sharetime
will notice quite a difference this
time – the move to a more modern
and cost effective A5 size.
It’s a popular move for many
magazine publishers and will help
TATOC continue to produce and
distribute Sharetime in the future.
In this edition we report on the second joint TATOC and RDO seminar
and the TATOC 2015 conference. This was the association’s 17th
conference and we enjoyed some great speakers and a full house for
two days. Further information on both the seminar and the conference is
available online (tatoc.co.uk).
2015 continues to be a busy time for director Geoff Chapman, who
is responsible for resort accreditation. He and his team will remain
fully occupied during 2015/16 as they work towards our target of 50
accredited resorts. Accreditation is TATOC’s ‘kitemark’ for quality for
resorts and is available to all member resorts.
We have welcomed three new resorts into membership recently: The
Lakeland Village, in the Lake District (our focus resort this issue), and
Club Olympus and Pearly Grey Ocean Club, both in Tenerife. These are
mature resorts and we look forward to working with them.
The long awaited Timeshare Regulations Review will be published later this
year. TATOC anticipates it will make some important recommendations -
which will be good for timeshare owners. When published we will report in
full so please check the website and later issues of Sharetime.
A request: We are constantly looking for stories and news from TATOC
member resorts and timeshare owners so, please help to keep your
magazine a must-read by sending us your contributions to the team at:
A - Z video
TATOC has launched a video to
promote its services to timeshare
owners, resort committees, the
general timeshare industry and
the wider legal, consumer and
TATOC CEO Harry Taylor said:
“TATOC has just celebrated its
25th anniversary and we are now
involved in every aspect of the
timeshare industry representing
the interests of timeshare consumers.
We felt that a short video
was the best way to showcase
who we are today in a quick and
Developed by Steve Pentland from
Group Impact, the four minute,
twenty-one second video takes
viewers on an ‘A to Z’ tour of
Launched at the recent TATOC
conference, feedback has been
positive with many admitting they
were unaware of the activities of
TATOC and the areas in which it
“It has certainly opened the
eyes of many in the industry
and in other fields who were not
aware, for example, that TATOC
represents over 400,000 timeshare
families, that our registered
charity helpline has helped in over
18,000 cases and that the association
works with Brussels and the
U.K. parliament to help develop
timeshare legislation that protects
consumers,” added Taylor.
2 | Sharetime issue 21
Harry Taylor, executive chairman
CONSUMER HELPLINE UPDATE: BY MARK CALDICOTT, Helpline Manager
Helpline in action
Timeshare owners Paul and Joyce-Ann Hughes
share their experiences after meeting with a
scam company in Tenerife in October 2014.
e were approached leaving
Wthe resort as they knew we
were timeshare owners. In spite
of us assuring them we were very
happy with our ownership, they
shocked us by saying we would
be stuck with the membership for
life and beyond.
They tell people about our
membership being in perpetuity
and children inheriting the debts.
Of course, we had never spoken
to our company about this, so we
had no idea that these are all lies.
They took us to their offices
where we received even more
stressful stories, backed up with
paperwork from other owners they
They told us that if we were to
try to relinquish the ownership
ourselves it would cost us in
excess of £30,000 (without a
guaranteed result), a great deal of
time and we would still have to
pay our yearly management fees.
After four hours, we agreed
they could act on our behalf in
relinquishing our timeshare. We
were told to keep all paperwork
out of sight once we were back
on the resort, as if it were found
we would be instantly thrown off
We paid over £12,000 for this
service. In return they gave us
computer software and told us it
would give us holidays at reduced
The main reason we signed was
because of the perpetuity clause
and that our children would be
liable for the management fees
upon our death. They were going
to ‘fight’ for us in court to get the
IN 2014, THE
On the scammer’s advice we
were told to get a letter from our
GP stating that my husband has
arthritis and can no longer holiday.
He does have arthritis, but it no
way stops us from holidaying!
I now know these are all lies.
Illness is an acceptable reason
for Diamond, the developer to
relinquish a membership with no
costs at all.
We ended up cancelling the
membership ourselves, directly
with Diamond Resorts.
Everything they told us was
based on lies, and although the
membership has been cancelled,
this was not due to their expertise
or services! We did this and there
would have been no need to pay
MARK CALDICOTT SAYS:
ompanies that prey on owners
Coffering them false hope of taking
over their timeshare ownership
or selling it for unrealistically high
prices are a major problem – despite
The promise to take over or sell
is often linked to an unwanted
holiday club membership or
cash back scheme promising a
generous return. These schemes
often fail to pay out.
The offer to take over the
timeshare week/points frequently
fails to take place and, as with this
case, the owners remain liable
for the original timeshare and
Fortunately they were able to
relinquish the contract with the
developer. But only after the
scammer had made them spend
money on a new product they
If you are in this position you must
decide whether to continue or fight
to have your money returned.
Getting money back is not easy,
but if you have given your credit/
debit card details you should
contact your provider for advice on
cancelling your card.
The TATOC Consumer Helpline
assisted Mrs Hughes who claimed
through her credit card under
section 75 of the 1974 credit
She claimed £12,000 back for
misrepresentation and misselling.
They made a donation to the
Helpline for the help received.
Sharetime issue 21 | 3
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Some examples of resort currently available from a
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Royal Savoy - Madeira
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eXpectations Points - Various
4 | Sharetime issue 21
Hundreds of other resorts available worldwide, call us for
MAJOR RENOVATION AT
FOUR SEASONS FAIRWAYS
The dining area in a
ortugal’s Four Seasons
PFairways, which celebrated its
silver anniversary last year, has
embarked on a major renovation
programme of its villas.
Seven villas have now been
completed and combine
traditional Portuguese style with
contemporary comfort. Quinta
Style Boutique Design, based in
Almancil, is overseeing the project.
The remaining 125 villas will be
renovated in stages over the next
The design incorporates dove
grey fabrics with blue and white
accent colours. Quality fixtures
and modern lighting complete
wo Tenerife-based resorts,
TClub Olympus and Pearly Grey
Ocean Club, have been approved
for TATOC resort membership.
Speaking at the recent TATOC
conference, Club Olympus director
Tony Rhodes explained: “We have
been impressed by what TATOC
is doing to support legacy resorts
Located in Garden City, the resort
offers 130-studio, one-bedroom
and two-bedroom apartments.
On-site facilities include a fitness
centre, two swimming pools, bar,
restaurant and clubhouse.
Pearly Grey Ocean Club, situated
near Adeje, comprises 105-studio,
one-bedroom and two-bedroom
Facilities include: heated swimming
pool, children’s play area,
Origins gym, restaurant, bars and
Jazzy Salon offering a range of
treatments and nail bar.
Explaining the resort’s application,
developer James Beckley
added: “TATOC has grown as an
organisation and has become a
respected voice for resorts run by
“The brand of TATOC brings
further credibility to Pearly Grey as
an affiliated member and supports
the business model of transparency
and integrity that we embrace.”
A newly painted kitchen
at the Alto Club
THE ALTO CLUB
ll 35 units at the Alto Club,
APortugal, are set to be updated
with new modern bathrooms
and re-painted kitchen units as
part of a refurbishment project
taking place over three years.
The estimated cost is more than
Sharetime issue 21 | 5
The river Leven flowing past
The Lakeland Village
47 properties divided into 22
one-bedroom, 23 two-bedroom
and two three-bedroom
1,363 fixed-week timeshare
owners cared for by 11 fulltime
staff and approximately
40 casual/weekend staff.
Facilities on site include a
leisure club with 20-metre
pool, whirlpool bath, sauna,
steam room, squash court,
fully-equipped gym and
There is a tennis court and
children’s play area while the
adjoining Whitewater Hotel
offers bar and restaurant
facilities with specific deals
Located on the banks of the River Liven, which flows
directly from Lake Windermere, and 15 minutes from
Bowness, is The Lakeland Village.
Committee chairman Wally Francis and resort manager
Richard Guzinski outline how the resort has fared during
this challenging time for legacy timeshare resorts.
What is the history of The Lakeland
The whole site was once a paper
and cotton mill and in the 1900s
was used to make ‘Ultramarine
Blue’ – a laundry additive known
as Dolly Blue. The timeshare resort
opened in 1984 with the lease
expiring in 2063.
How has timeshare at the resort
fared over the past five years?
It is fair to say that we, like other
resorts, have seen a change in
recent years, as for various reasons,
an increasing number of owners
have had to surrender their weeks.
We see this situation as an
opportunity rather than a
challenge. As more weeks have
come back into the ownership of
the club, we can now be much
more flexible about utilising
6 | Sharetime issue 21
RESORT IN FOCUS
Why have you succeeded?
Success is a journey, not a destination.
We have a lot of work to do in
terms of meeting current demands
such as the need to offer a flexible
holiday alternative, but we are on
the right path.
In terms of our offering we continue
to maintain the whole site to a
very high standard and run an
annual programme of preventative
We are also very proactive in
offering our guests added value,
whether it be in the form of providing
vital local information or partner
benefits such as discounted access
to major tourist attractions.
How has the marketing and sales
approach changed over the years?
A quick response is to say …it has
had to. In more recent years, as
the occupancy levels have slowed
down, we have had to be more
Initially it was thought the gap
could/would be filled with sales
We now know that a bigger percentage
of our sales and marketing
will be spent on attracting a higher
proportion of rentals.
Do you offer a re-sale and rental
programme to your owners?
Owners get first bite of any opportunities.
Rather than publish detailed
lists, we indicate availability in the
We have had great success with
some ‘owners only’ deals. These
include heavily discounted ‘winter
warmer’ weeks and another offer
exclusive to owners where additional
weeks can be rented for just
the management fee instead of the
listed rental price.
How do you market and sell
remaining weeks and promote the
In the past we relied on internal
efforts. More recently we’ve
used e-blasts, reader offers in
newspapers, through third parties
such as Booking.com, and our own
website. We are actively pursuing
new areas for rentals and are going
to launch a targeted sales campaign
for the re-sale of weeks.
How do you fund and manage
refurbishment at the resort?
Each year at budget time we set
our replacement fund figure, which
is based on historical activity and
a wish list derived from unit/site
Part of this funding comes, of
course, from the annual management
fees. A separate figure is
set-aside for the unknown, which
basically covers repairs, breakdowns
and so on.
You have a resort website – how
does this support your business?
We are about to undergo an
overhaul of our website to meet
the demands of tech-savvy holiday
seekers. The site needs to reflect
how we are changing as a holiday
destination and what people can
expect when they stay with us.
We do use social media – but
not enough. People don’t seem to
review ‘self catering’ as much as
hotels – but we have to change this
by encouraging all to post reviews.
We need to make our Facebook
page (TheLakelandVillage) much
more proactive as a marketing tool
– not just a social commentary toy.
Of what are you most proud?
We still have a loyal customer base
who enjoy coming back year after
year - some more than once a year.
Our standards of cleanliness and
maintenance are always commented
on, and the fact that we are
now in our 32nd year of providing
a unique holiday experience for all
who choose to stay with us.
How important is your owners’
Very important - most of the committee
members, past and present,
have owned here from the beginning,
so they have a vested interest
in making sure any decisions taken
are in the best interests of the club.
What do you think the future is for
timeshare in general?
We can’t get away from using THE
word but maybe timeshare is no
longer appropriate on its own. We
believe that ‘timeshare’ resorts like
ours will continue to exist, but the
original concept has been/will be
overtaken by a different animal.
That is because we have to provide
what people want and expect - a
more exciting, last-minute, user
friendly, book-now arrive-tomorrow
Sharetime issue 21 | 7
Diamond REsorts win
ARDA ACE Award
eading trustee FNTC (U.K.) Limited has
Lacquired Continental Trustees Limited.
FNTC, part of the First Names Group,
controls over £2.5 billion of property assets
on behalf of its clients and looks after the
interests of over 650,000 consumers within
the vacation ownership industry.
Continental was founded in 1995 and has
20 years’ experience in the provision of
trustee, escrow, and collection services for a
number of resorts, principally across the U.K.
The acquisition of Continental enables FNTC
to strengthen its position as the largest specialist
trustee in the holiday ownership and
fractional ownership market.
DInternational has been
honoured with this year’s
American Resort Development
ACE Philanthropic Award.
The award comes in
recognition of Diamond’s
first annual Brian Gay Golf
Invitational, a best in class
celebrity/amateur golf tournament
held in December.
The Diamond Team
receives its award from
The event raised more than
$410,000 for the Florida
Hospital for Children last
Net proceeds from the
event were donated to the
Walt Disney Pavilion at The
Florida Hospital for Children
in Orlando, Florida.
Fab keeps up with growing
demand on Costa del Sol
ugust 2014 saw the largest
Aever recorded number of tourists
visiting Spain - and 2015 is set to
bring even more.
Timeshare resales in Marriott
Vacation Club European resorts has
never been better.
To cope with the ever growing
demand, Fab Timeshare has moved
from its original office opened three
years ago to larger, more prominent
premises directly opposite
Marriott´s Playa Andaluza in the
busy Commercial Centre Diana.
This strategic move complements
its highly successful resales office
in Elviria, just outside Marriott´s
Marbella Beach Resort. After
re-launching the updated, easy
to use, mobile-friendly website,
last month, Fab has
seen an increase in
clients looking to buy
luxury timeshares in
Spain - and prices are
starting to increase
again. Now is a great
time to buy, especially
director Julie Bett
commented: “2014 was another
great year for Fab and we have
even more exciting projects for
2015. Our portfolio will soon
include several brand new resorts
to sell as luxury fractional and
Our real estate company Fab
Property fabps.com has also seen
a dramatic increase in property
sales and we have several exclusive
developments being constructed in
Marriott Vacation Club Resale Specialists
The Marbella Property Experts
Sharetime issue 21 | 9
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10 | Sharetime issue 21
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THANK YOU FOR CHOOSING RCI!
Visit RCI.com or call 0845 60 86 263
T&Cs: The £75 introductory offer is open to non-RCI members only. The price for 1 year’s RCI membership is £75 – the 2nd year’s membership will be free.
You must transact within 6 months of joining RCI to get 50% discount and it can only be redeemed once. To join RCI you must own at least 1 week of timeshare
at an RCI-affiliated resort. *Exchange options with sister companies are limited and subject to availability and their booking conditions.
Sharetime issue 21 | 11
WHO ARE WE?
WHAT DO WE DO?
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23 YEARS OF SUCCESSFUL RESALES
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A family owned company with a first class reputation within the industry.
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with over 20 experienced staff covering major European languages.
So if you are looking to sell, add to your ownership or rent we are here to help.
• In house conveyancing - unrivalled knowledge of timeshare transfers,
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AS SEEN ON
TATOC CONFERENCE 2015
2015 CONFERENCE REPORT
and joint RDO seminar review
‘The joint TATOC and
RDO seminar was
only meant to be for
one year. But we’re
back as there is still
much to discuss.’
o said Harry Taylor, TATOC exec-
chairman, as he welcomed
guests to the second joint industry
and consumer event.
Geoff Chapman, TATOC director,
set the scene with a summary of
TATOC’s recent activities including
its involvement in the review of
the European timeshare directive.
A report is expected later this year.
“We believe it will recommend a
mix of amendments, better use of
regulations and working with consumers
and the industry,” he said.
There has been considerable
interest in exit strategies from consumers,
media and government.
“Any strategy must be carefully
managed with a clear policy, criteria
and conditions. Of course the
answer to exit is entrance, but we
know it is not just that simple.”
Chapman told delegates how
TATOC had been reported to the
Citizens Advice Bureau. However,
rather than damaging the relationship,
it had been re-affirmed.
The TATOC team is also working
with Trading Standards to achieve
clarification on the current regulations
in the European directive.
“TATOC often gets stick for sleeping
with the industry,” began Paul
Gardner Bougaard, from the Resort
Development Organisation (RDO).
“Yet those who criticise do not
understand the relationship and
why the two bodies need to work
Over the past 12 months, TATOC
and the RDO have worked closely
on bogus claims companies, exit
strategies and the enforcement of
The TATOC Consumer Helpline
with the Timeshare Task Force
have enjoyed success against
some of the leading scam companies.
“But while we have success it is
proving very hard to get the authorities
to act mainly because of the
cost of prosecution”.
Eugene Miskelly, from the RDO’s
Legislative Council, told delegates
how the organisation was tackling
bogus claims companies.
“Owners are hoodwinked into
expensive court cases or buying
new non-timeshare products, while
the original ownership is never
transferred,” he said.
“Don’t panic or be bullied by them
and push back with as much
information as possible. Be polite
but also pedantic and demand
copies of the evidence,” he advised
He suggested resorts ask themselves
if there was a grain of truth
to the claim and could they make
it easier for owners to exit their
“It might be time to introduce a
more flexible solution which will
help owners and stop them turning
to the claims firms in the first place.
It will certainly pull the rug out from
under the claims companies.”
Flagship’s Jackie Murphy spoke
on promoting the positive side of
timeshare and bringing the focus
back to holidays.
Murphy explained how the holiday
environment had changed. People
no longer just want accommodation
- they were looking for experiences.
With the growth of the new
sharing economy, it was time for
the RDO and the industry to get
behind a new campaign promoting
...CONTINUED ON PAGE 14
Sharetime issue 21 | 13
TATOC CONFERENCE 2015
...CONTINUED FROM PAGE 13
Introducing the new campaign
- Time To Share - Murphy
explained the aim was to counter
the negativity towards timeshare
and build a movement that
promotes the positives.
“We will focus on the importance
of holidays and show how timeshare’s
are perfect for today’s family,”
The plan is to create a visual
brand that spans multi-generations
and media. It will create
content covering video to blogging,
galvanising developers and
owners to get involved.
Tony Rhodes, from Club Olympus
in Tenerife, explained how a mature
resort must adapt to survive.
After intensive sales in the early
days things changed as the resort
“Owners loved the resort but
sometimes had to sell. We set up
a re-sale service but failed and
many owners were fleeced by
third party re-sale agents.”
A ´lightbulb´ moment led to the
development of a programme
for owners who had hit financial
The result was happy owners
who could enjoy their timeshare
when circumstances changed -
and a drop in re-sale scams.
Other changes were re-configuring
units, reducing the size of
the club and taking advantage of
“We have reduced the size of the
club by two thirds but now have a
nucleus of happy owners.”
14 | Sharetime issue 21
We might be divided into
two entities, but the TATOC
Consumer Helpline is
deeply embedded into the
ether of TATOC.
o said Geoff Chapman, TATOC
Sdirector, in his annual round up
of the association’s activities.
Highlight of the year was the
separation of the Helpline from the
main TATOC association as part
of its plan to achieve charitable
status. This was achieved in 2014
and the two bodies were now
He conceded that help was now
needed to make this move worthwhile
and that the new charity
remained adequately funded.
Moving on to TATOC accreditation,
which rewards successful
resorts with a badge of consumer
excellence, Chapman reported 42
resorts had achieved accreditation
since the programme was
launched - with many now undergoing
“TATOC accreditation is now the
recognised kitemark of excellence
and valued by those who have
gone through the process. We are
still not sure why other resorts
have yet to go through the process
as there is so much to gain from
this recognition,” Chapman added.
Just as accreditation showed best
practice at resort level, TATOC
affiliation recognised trusted businesses
operating in the industry.
Over the past 12 months, five new
businesses had affiliated with the
The TATOC ambassador programme
was launched in March
2014 to promote, grow and fund
the association. In the last 12
months the five ambassadors had
enjoyed success with the introduction
of new resort members and
“We have now set the ambassadors
targets for 2015 with the aim
of increasing resort membership to
100 resorts, with 50 resort accreditations
and 40 affiliates. They are
going to be busy,” he said.
Legislation had always been an
important aspect of TATOC’s work
and the past year saw an increase
in TATOC’s involvement.
The association was heavily
involved in the review of the
European Timeshare Directive and
the recent report from the CMA
(formerly the OFT) into timeshare
“We are not trying to be the timeshare
police spying on resorts but
we need to have an input in the
development of new regulations,”
Chapman explained to delegates.
TATOC CONFERENCE 2015
The TATOC Consumer Helpline was
able to help consumers save a potential
£2.2m in 2014.
o outlined Mark Caldicott, TATOC
SConsumer Helpline manager,
who revealed key 2014 statistics.
It had been a busy year for the
team with the Helpline’s new
charitable status, corporate identity
and stand-alone website.
Contacts from consumers had
increased five per cent in the
past year with email enquiries
and the LiveHelp facility growing
There had been a large increase in
the number of enquiries about resales
and exit strategies (up 23 per
THE NUMBER OF BUSINESS
REPORTED TO THE
POLICE FOR SCAMMING
cent and 131 per cent year on
year), while there were over 900
complaints about cold calling resale
and takeover companies.
“We provided assistance and advice
to 76 per cent of those who reported
losing money to scammers,” he
Each month the Helpline issued a
list of cold calling companies who
have been reported the previous
month. Over 750 companies have
been reported since 2010.
“The scammers will never stop as
long as they continue to make money,”
Caldicott explained. However
working with the Timeshare Task
Force, progress was being made.”
In 2014, some 34 businesses were
reported to the police and two scammers
were expected to receive prison
sentences for fraudulent trading.
Refunds of more than £8 million
have been returned to owners.
the U.S. and Canada
and spoofing is
rife. The National
is working to solve
President and CEO of the NTOA.
his was the warning from
TGregory Crist of the NTOA,
which has been in operation for
20 years and now has members in
“Communication will help
us weather the storms,” he
explained. “The recent statistics
from the NTOA’s tie-up with
Intuition is monitoring what
people are saying on the web.”
There are 1.2 billion websites and
Facebook alone has 865 million
users daily. Knowing what they are
saying about timeshare can help
the NTOA respond to challenges.
The software monitors a number of
keywords on 70 million websites
across the U.S. and has highlighted
some interesting statistics.
Forums and social media websites,
such as Facebook and Twitter,
account for the largest percentage
Sharetime issue 21 | 15
TATOC CONFERENCE 2015
If the timeshare
industry ever held
an X Factor-style
chairman of the
Karma Royal Group,
ith his rollercoaster life story
Wfrom university dropout
and failed music agent to being
awarded entrepreneur of the year
and lecturing at Yale and UCLA,
his story includes exotic locations,
famous faces and plenty of risk.
John Spence is a legend within
the timeshare industry and he
entertained delegates with a whistle
stop tour of his career – to date.
Starting as an OPC for Global he
worked his way up to managing
director before moving his team to
India with one computer and very
Identifying new markets and
responding to ever-changing
holiday trends has been key to
From developing Goan timeshare
resorts to building boutique style
properties in Bali, Australia and
Thailand, Spence has more
recently bought his brand back to
Europe. Today he has properties
in Greece, France, Austria,
Norway and the Scilly Isles.
Karma Royal Group
chairman, John Spence
Why the move back to Europe?
Because his ‘5-star hippie chic’
clients want these destinations.
“It’s a reverse in tourism trends.
There is no cheap land left in
Asia but some fantastic resorts in
Europe and the Caribbean that we
can sell to our Indian membership
who want to visit their dream
destinations,” he said.
These tourists are not weather
dependent but are looking for
different things from their holiday
experiences, which these new
locations can provide.
“Tourist destinations in these
areas will be full of Asian visitors,”
he told delegates.
DID YOU KNOW?
JOHN SPENCE WAS
ONCE MUSIC AGENT
FOR BANDS CUL-
TURE CLUB, THE
CI has launched a special
Rprogramme to support
independent resorts. Details were
revealed at the TATOC conference
Designed to generate cost savings
and operational efficiencies
across resort operations, the
programme supports independent
RCI-affiliated resorts and more
RCI suppliers have agreed to offer
services and products at lower
rates than if they had bought
Currently available through the
• Procurement services;
• Health and safety
training for resorts;
• Fee collection services
payment training and
• Rewarding owner loyalty with
incentive travel programmes;
• Legal services including
set-up of new projects
and agreements; and
• Marketing and PR through
press support and coverage.
For more information or
to share an idea for the
RCI Affiliate Access Programme,
please email Vicky.email@example.com
16 | Sharetime issue 21
TATOC CONFERENCE 2015 in photos
Pat May, DAE with Ian and Jacqueline Kerr, TATOC
Katrina Pascazio and Allan Reich,
QLodges and John Tweddle, The Carrick
Marianne Mallia, Pine Lake
and Phil Morris, Benal Beach
Eivind Steffensen, Regency Resorts
and Ian Goddard, Richvale Resorts
Jackie Collins and David Francis, Crown Resorts
Oliver Turner, Sunset View with
Sue Barnett, Sunset Bay
Darren Ettridge, Interval International
with Dimitris Manikis, RCI
Helen Foster, RCI and
Jonathan Worth, Craigendarroch
Francis Taylor, DAE with
Jennie Thompson, RFS
Tony Rhodes, Club Olympus
with Harry Taylor, TATOC
Perry Newton and Gavin
Dickinson, Azure Services
Vivienne Noyes Thomas, Christel
House and Ron Howell, HMC Funding
Jon Baker, Connections Money; Sue McNicol, RDO; Jodie Darnbrook,
Club Olympus and Paul Gardner Bougaard, RDO
Shaun Lamont, Club Leisure
Group, with Geoff Chapman, TATOC
David Manning, Rhinefield
and Neil Jennings, TATOC
Jackie Murphy, Flagship
with Lorraine Karabin, RCI
Christine Roberts, TATOC, with Peter Vanderhorst,
@WorkInternational and Richard
Coles, Cameron House
Peter Bakaj and Vicky Dubois
Sandy, Resort Solutions
Sharetime issue 21 | 17
TATOC CONFERENCE 2015
Paul Gardner Bougaard
Is there light at the end
of the tunnel?
his was the question asked
Tby the Resort Development
Organisation’s chief executive Paul
The industry is still in good shape,
he told delegates. In 2013, RDO
members sold €539 million of new
timeshare; there were 20 million
owners worldwide and 1.5 million
European owners. The U.K. was
still the largest market in Europe
with 600,000 owning families.
The biggest frustration for the RDO
was the lack of enforcement of the
EU Directive by the U.K. authorities
due to financial constraints.
As a result, and supported by the
European Union, the organisation
is set to make a complaint to the
government about its lack of action.
Addressing the issue of exit strategies,
Gardner Bougaard announced
a new RDO policy, due for official
release in spring 2015.
“All RDO members have to offer exit
provisions to their members. These
are to be expanded so that three
years’ of maintenance payments is
the maximum that can be charged
to release owners from their contracts,”
The new provisions are not draconian,
but if members are not able to
comply within two months they will
have to resign their membership of
RDO MEMBERS SOLD €539M
OF NEW TIMESHARE
20M OWNERS WORLDWIDE
U.K. WAS THE LARGEST MARKET
WITH 600,000 OWNING FAMILIES
He expressed his disappointment at
the recent legal case lost by the Anfi
Group in Spain and warned that the
claims companies would now
“jump on the bandwagon” - which
However, answering his original
question: “It’s clear that there is
light at the end of the tunnel for
With the RDO initiatives including
the new DIY timeshare release website,
Time To Share campaign, sales
accreditation programme and the
successful partnership with TATOC,
it was evident that the industry is
“marching on the right path.”
There is no magic
wand when it comes to
overcoming the issues
of owners wanting to
return their weeks, but
there are some tips to
So said Alex Radford from My
Lawyer In Spain as he outlined
how he believed resorts should
First, check the club constitution
to see what is allowed. If weeks
cannot be handed back, then the
committee needs to ask, why not?
“Why keep someone as a member
when they do not want to be?”
Second is to review and change
the constitution, release units
from trust and sell them and then
speak with marketers, rental and
Determine whether your resort is
sustainable as a business that can
continue to provide the hospitality
levels promised to owners.
Consider the duration of the club.
If your membership is unlikely to
survive the duration of the club
at its present level, change it with
Finally, decide what happens
when a member dies. Are you
happy that beneficiaries continue
with the membership when they
do not want the liability?
18 | Sharetime issue 21
TATOC CONFERENCE 2015
The biggest change in
our lives has been the
evolution of the Internet:
no company, brand or
service is immune to
the effects that changes
in this technology have
his claim was made by Darren
TEttridge, SVP at Interval
Timeshare resorts need to be
aware that the expectations and
activities of their owners are
changing every year.
SVP Resort Sales & Business
Development (EMEAA) at
Timeshare had evolved from fixed
weeks to floating time and then
But Interval’s experience showed
that new owners are going back to
fixed week products so they can
get exactly what they want.
Timeshare was sold in perpetuity
because owners wanted it that
way and no one foresaw the
issues the industry is facing today.
However, resorts are changing
their products to shorter five- and
ten-year term programmes.
Marketing has also changed.
The days of junk mail have gone
because of the prohibitive costs.
Today, small, targeted mail shots
were proving more relevant and
Changes to legislation, he said,
had proved a negative impact on
sales and marketing practices.
“Legislation may have protected
the consumer, but it hurt the
industry and driven out the good
as well as the bad.”
ial An Exchange executive Paula Vickers re-
the results of research looking at the
most popular resorts in Europe and the U.K.
The research was based on the reviews and
ratings of members on their immediate return
from their exchange holiday.
Members were asked to grade the resort visited
from one to five on seven different criteria
including: resort helpfulness, maintenance of
public areas, leisure facilities, overall unit quality,
furnishings, appliances and cleanliness.
The top three resorts are:
• Tresco (scored 4.9 out of 5),
• Island Residence Club Radisson,
Malta (4.9 out of 5) and
• Underscar, U.K. (4.8 out of 5).
• Of the top 50 resorts, 21 were
located in the U.K.
Silverpoint launches plan
to help legacy resorts
ilverpoint has launched the European Resort Alliance (ERA),
Sa concept for the ‘legacy independent’ resorts in Europe.
ERA’s vision is to bring together all of the independent
timeshare resorts in the U.K. and Europe to provide them
with the benefits of a collective branded identity, while
continuing to maintain the freedom of an independent
operation. The three main elements of ERA are:
1. Management company:
The benefit from a big brand experience while maintaining
independent values; management efficiencies and global
distribution channels for unsold or un-owned inventory.
2. Sales and marketing:
A re-sale service, outlets for the increase in re-possessed
weeks and for owners seeking an exit.
3. Vacation club:
A new, exciting and flexible product providing the latest and
best modern travel offerings.
Sharetime issue 21 | 19
TATOC CONFERENCE 2015
This year’s international
panel of experts (from left)
(DM) from RCI;
(PW) Worldwide Timeshare
(RF) of Classic Holidays
oderator Robin Mills asked
Mpanelist to discuss the main
issues facing their marketplace.
RF: New financial legislative
changes in Australia are
impacting sales representatives.
We are moving to a point where
salespeople must now be
registered and trained to degree or
diploma level in financial advice.
PW: The focus on exit routes is
a load of toffee. With our new
club, which gives members
the opportunity to leave their
timeshare, no one did. What they
like is that the facility is there.
Promotion of the industry is now
important and we need to look
into how this is funded.
DM: The focus on exit just winds
me up and we believe our own
story that everyone wants to
leave. My daughters will only
holiday at timeshare resorts and
being timeshare owners is the
best thing we have done. Yes,
clubs need to re-structure their
constitutions but the focus needs
to be on other things.
RM: Do you think Europe is a
RF: In our own backyard we are
successfully generating sales to
a new generation but we have
pulled back from entering the
Europe has some magnificent
properties but these mature
resorts need advice from the
professionals, bring sales teams
back to the resorts and give
management a side role. Owners
are making choices that will not
appeal to a younger market.
Comments came from:
Geoff Chapman, TATOC director:
We have become negative
because someone told the
government that timeshare was
rubbish. We talk about exit
policies so much because we
have to stop the legislation that
could be implemented which
would have killed it off.
Jan Tilley, Pine Lake chairperson:
We all love timeshare but if we
put 20 pence on our fees to fund
promotion, we want to see the
industry doing the same.
Paul Gardner Bougaard, RDO:
Everyone has bought into the new
‘Time To Share’ campaign but
we need to address the issue of
the old lady who cannot get out
of her contract. This issue has to
be rectified without encouraging
people to leave.
Stuart Lamont, chairman Club
Leisure Group: Resorts are
currently structured for a certain
market niche. This needs to be
changed with a younger owner
committee to develop the product
that suits their needs. In South
Africa we re-modelled resorts
to fit a younger generation with
easy repossessions to fund the
Dimitris Manikis from RCI
with Phil Watson from
Rami Filo of Classic
20 | Sharetime issue 21
TATOC CONFERENCE CONFERENCE BREAKOUT 2015
oderator Robin Mills (RM)
Masked Phil Jennings about
the recent turbulent times at
Club Las Calas.
PJ: We are an owners club with
3,500 owners with a number of
unsold and re-possessed weeks.
While we were financially OK
with a fair management fee and
four per cent added to the sinking
fund each year, we realised
that we needed a commercial
partner to increase rentals and
RM: Any highlights from the
topics discussed this weekend?
RC: It is clear that at developer-run
resorts exit strategies for
those in need must be considered
to stop owners getting scammed.
JD: For many resorts rentals are
the one activity keeping them
RM: Many resorts have a capital
partner but what is it that they
JD: They control everything but it
must be managed in partnership
with the owners.
This year’s chairmen’s
panel (from left) included:
(PJ), Club Las Calas;
(JD), The Alpine Club
(RC), Cameron House;
PJ: Our partner took over sales
but we made sure that owners
could still buy a single week. To
date we have made 300 sales
and we’re working with them to
develop new products.
A core of owners did not want
sales on site, but they are quieter
now they can see that it is not too
bad. We use the Facebook page
and website to communicate with
RM: How is the new venture
with QLodges going?
RC: QLodges are showing much
more interest in the timeshare
side and we are positive that
progress will be made with exit,
referrals, rentals and so on. We
know that we need to modernise
and the reaction from owners is
The discussion was opened to
the floor for comments.
Stuart Lamont, chairman
Club Leisure Group: The new
generation of owners want good
accommodation but their primary
requirement is what they can do
at the resort.
Jonathan Worth, Craigendarroch:
Youngsters can’t afford to buy a
house let alone a timeshare. We
need to look further afield and
target this market.
Helen Foster, RCI: There is a
passion for travel among the
younger generation and RCI works
with companies to address this
and get the message out. RCI
has launched a Chinese language
website to look at this market.
Tim Hiles, Royal Tenerife Country
Club: As a pilot for Ryanair I can
see similarities with the image of
the timeshare industry. We need
to review the cost of maintenance
fees and reduce the need for exits.
We need to do a Ryanair and
make ourselves better.
4-6 March 2016
Joint TATOC RDO Seminar:
4 March 2016 (TBC)
Sharetime issue 21 | 21
OF A LIFETIME FOR
WHY CHOOSE THE TIMESHARESHOP LTD:
- Buying Timeshare - Guaranteed competitive
prices when buying your timeshare
The Timeshareshop is a family run business
specialising in all aspects of timeshare
ownership. We have a 25 year history of providing
an effi cient and reliable service for all our clients.
Whether you are thinking of buying, selling, renting
or exchanging your timeshare we offer friendly and
Our experienced consultants are available
on FREEPHONE 0800 542 4466.
The Timeshareshop Ltd is recommended by the
Timeshare Consumers Association.
As silver affi liates of TATOC, The Timeshareshop Ltd
will adhere to the code of conduct issued in 2011. All
companies wishing to affi liate to the Timeshare
Association are thoroughly vetted beforehand and
continually monitored. Further details of the code of
conduct can be found on the Associations website:
We have an extremely competitively priced
portfolio of timeshares for sale worldwide
and are confi dent of meeting your needs. Secure
and fl exible payment terms available
on all slaes.
- Selling Timeshare - Free registration,
valuation and advice for sellers We will register
your timeshare free of charge and give an honest
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both in terms of price and timescales.
- Renting Timeshare - Rental portfolio now
available at affordable prices Why not rent your
timeshare? Rental timeshare popularity is on the
increase. We can rent your unused timeshares
and save you unnecessary management fees.
- Exchanging & Upgrading for Timeshare -
Are you are finding that you cannot use your
existing timeshare or timeshare points? Too far
to travel? Too inconvenient? Management fees
too costly? Why not part exchange your week(s)
or points for lower management fees with a
resort more accessible you and your family.
- Tailored options to meet your needs
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Sales ] 0161 794 5241 Admin ] 0161 794 5240
E ] firstname.lastname@example.org
W ] www.timeshareshopresales.com
Europe – Asia & Far East – Africa & Middle East – US & Canada – Caribbean & Bahamas – UK & Eire
ast year RCI added more
Lthan 150 new properties to
its global exchange network.
New resort choices include the
Italian seafront property Domina
Zagarella, Sicily; Cactus Resort
Sanya in Southern China; and
the Mexican beach resort of El
Dimitris Manikis, RCI VP for
Business Development, said:
“Providing our members with
choice is very important to us.
Even more important, is that
we consistently provide our
member families with quality
RCI operates a resort quality
improvement programme and
works with any resort falling
The pool area at Domina Zagarella, Sicilly
below requirements to help
bring them up to expectations.
Failure to meet RCI quality
criteria results in disaffiliation
from the RCI network.
“It is important we highlight
resorts we disaffiliate, as well as
those we affiliate. Last year we
removed a significant number
of resorts from our exchange
system in Europe, Africa and
Middle East, which did not
meet required standards.
“We are always here to help,
not just for exchange bookings,
but while members are away,
should they need us, via our
24-hour helpline, and when
they return, completing a
comment card feedback to let
us know about their holiday.
“When booking an exchange
holiday, RCI members can
also be assured that we only
work with resorts which meet
our stringent health and safety
DAE scoops top
provider, Dial An
EExchange, has been named the
global timeshare industry’s best
overall company with less than 250
employees for the second year at the
2015 Perspective Magazine Awards.
New Mexican Caribbean resorts
for Interval International
nterval International has affiliated
Ifurther Palace resorts located
in the Mexican Caribbean to its
The Palace properties are situated
in some of the Caribbean’s most
highly demanded locations and
• Beach Palace, Sun Palace,
Moon Palace Golf & Spa
Resort – Grand, Moon Palace
Golf & Spa Resort – Sunrise,
Moon Palace Golf & Spa
Resort – Nizuc, Moon Palace
Golf Villas, and Le Blanc Spa
Resort, all in Cancún, Mexico
• Cozumel Palace, in
• Isla Mujeres Palace, in
Isla Mujeres, Mexico
• Playacar Palace,in Playa
del Carmen, Mexico
• Moon Palace Jamaica Grande,
in Ocho Rios, Jamaica
The exchange company was also
honoured with a fifth consecutive
title for best customer services
and took best consumer product
for the second year running.
The gala awards were presented
during the 2015 GNEX Conference,
in San Diego.
CEO Francis Taylor said: “The
awards are the highest honour a
timeshare company can receive and
it is so rewarding to receive these
accolades at the industry’s night of
nights. We have shown that providing
a commitment to extraordinary
service – putting the member first
every time – has set us apart as an
Sharetime issue 21 | 23
OF A SALES
Sally Angel, sales consultant at The
Osborne Club in Torquay for 30 years,
shares her experiences at England’s
oldest timeshare resort.
didn’t believe in love at first sight
I until it happened. The moment
I entered Hesketh Crescent and
saw the Osborn I was captivated
and jumped at the opportunity to
become a sales consultant.
Not only was it England’s pioneering
timeshare development, it was
a retreat for the great Victorians
Darwin, Brunel and Angela Burdett-Coutts.
In the good old days, attracting
prospective buyers was simple.
A small advertisement in a national
newspaper resulted in a wave of
bookings in the adjacent Osborne
Hotel and daily viewings from
sunrise to sunset shared among a
We were confident in our product
from the start and even self-imposed
a 14-day rescission period
long before it became E.U. law.
There were no gimmicks - just a
nice cup of tea and no obligations.
We achieved an industry-high
conversion rate of one completed
sale from three visits, and the
satisfaction of holiday dreams being
fulfilled for decades to come.
However, here’s my confession. I
became jealous. Our guests were
enjoying the irresistible charms of
The Osborne just a little too much.
I had to do something about it.
So, although living just down the
road, I became an owner and,
mad as it may sound, disguised in
sunglasses and straw hat sneaked
in for my annual holidays.
Today, I’m the sole surviving sales
consultant and grateful for the
many referrals our owners have
However, we replicate some of the
challenges other shared-ownership
developments now face.
We’re delighted when owners
pass apartments on to their family
although others, sadly, need to
re-sell. This has created a buyer’s
market with some lovely apartments
available at fantastic prices.
Recognising changes in holiday
trends, we’ve launched HOLIDAY
5 - a five-year membership option
for a selected number of apartment
We haven’t advertised for a long
time, but with a refurbishment
programme underway, including
free Wi-Fi in every apartment, we’re
about to start again.
We’re not sure if placing a small advertisement
to promote the timeless
delights of The Osborne will work
today - but maybe a few ‘tweets’
might – fingers are poised!
I always warn potential buyers that
owning a week at The Osborne will
pose some major questions.
Will they have a lazy day reading
their Kindle while supping a glass
of Pinot Grigio or will they pack a
picnic and head out to beautiful
The only possible drawback to
owning at The Osborne that I can
think of is that you might not get
a strong mobile phone signal. But
that’s all part of the master plan
to ease our guests into a relaxed,
In the meantime, our gardener’s
planting flower boxes for this year’s
Torbay in Bloom competition and
paddleboards are being polished for
the spring tides so the honeymoon
For enquiries, please contact The
Osborne Club: www.osborneclub.co.uk
Tel: (01803) 209600
Sharetime issue 21 | 25
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26 | Sharetime issue 21
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Three generations outside
the Villas at Chayofa
Tracie Bushell lives life to the full and uses her
RCI membership to get the most for her family
from timeshare ownership.
WHY I LOVE MY TIMESHARE
latinum member Tracie bought
Pa week at Holiday Inn Orange
Lake – West Village in Orlando in
1996. Using her RCI membership,
she has tailored her holidays to suit
the changing needs of herself and
“That first stay at Orange Lake really
opened my eyes to how I could
be holidaying, “ she says. “After
hotels, the accommodation seemed
luxurious and I really enjoyed the
feeling of security.
“The early years were about my
daughter Shellie. She loved the
theme parks and the pools; I
enjoyed the freedom to relax which
you just don’t get in hotels.”
Tracie, from West London, has a
full work schedule. Since buying
timeshare she has enjoyed a variety
of holidays – and more of them.
“Europe was my next adventure,”
said Tracie, who now takes her
mother Joan on holiday with her.
“Mum and I found Ibiza to be a
truly beautiful island and the Ses
Fontanellas Plaza resort was very
Tenerife has a special place in
their holiday hearts. “We have
been back more times than I
can count. We love The Regency
Country Club Tenerife. The pool, the
accommodation and guest areas
are all amazing. The staff always
remember us and I consider them
to be like family.”
Tracie and Joan have combed every
inch of Tenerife during their visits.
“We eat in the local restaurants,
take in the views on Teide and
listen – you literally can hear a pin
Last year Tracie, Joan, Shellie and
her boyfriend, along with Tracie’s
brother and his wife, took their first
holiday as a complete family at The
Villas at Chayofa.
“We had a huge villa with three
bathrooms, our own private pool, a
basement sauna and wine cellar. It
was ideal for a family party and it
was my membership that made it
“People just don’t realise what you
can get out of RCI membership. I’m
now looking at using exchange and
RCI Extra Holidays for New Zealand
and New York.”
“I absolutely love my holidays –
they are worth putting in that bit of
groundwork to get all the fabulous
breaks I enjoy.”
Read Tracie’s full story at
eme.endlessvacation.com. To learn
more about RCI membership visit
rci.com or call 0845 60 86 360
Dial An Exchange asked its
members why they love
It’s like home from home with
so much more. Golf, skiing,
walking. Our chalet at Dalfaber,
Scotland looks over the golf
course to the wonderful Cairngorms,
which look fantastic at
any time of year and offer many
Sutton Hall is such a small
intimate place set in stunning
North Yorkshire. Amazing holidays
whatever time of year. No
need to book flights, exchange
currency, easy to get to and so
It’s in the middle of St David’s
close to good coastal walks,
pubs and restaurants. It’s just
great and we’ll never get tired
Sharetime issue 21 | 27
SENDING FUNDS ABROAD?
IT’S ALL ABOUT CHOICE
Cost effective financial services are no longer
just for committees and developers. Individual
members can now enjoy them too.
In partnership with specialist foreign exchange dealer Baydonhill, Resort
Fiduciary Services is offering you the opportunity to apply for your own
personal foreign exchange account.
You’ll benefit from up-to-the-minute exchange rates and lower transfer fees
than through your bank.
Alternatively, RFS can provide a multi-currency collection system for
payments by credit/debit cards or by transfer using local banks.
To find out more please
contact Andrew Horton on:
tel: +44 (0) 1234 888777
Baydon Hill is authorised by the
Financial Conduct Authority
reference no. 535939
Members can pay their management fees, purchase additional weeks and
pay for rentals locally. Funds are then transferred to the resort in the
required currency using the benefit of RFS rates.
Applying for your own foreign exchange account through the
RFS website or directly with Baydonhill is simple. Just quote
RFS or Sharetime to ensure no transaction fees.
www.resortfs.co.uk / www.baydonhill.com/private-client/open-an-account
BEWARE CLAIM FIRMS
WARNING TO OWNERS
wners of Spanish timeshare
Ohave been warned to beware
of approaches by so-called
claims companies offering ‘trouble-free’
This follows a recent ruling by
the Spanish Supreme Court
finding in favour of a claimant
who brought a case against the
Anfi’s legal advisors say the
court’s judgment has been a
misrepresentation of Spanish law
and has limited applicability, citing
the two European timeshare
The TATOC Consumer Helpline
has urged owners who “have
concerns” or have been targeted
by claims companies to contact
their resort management or
Alternatively the Helpline can offer help and advice by email:
email@example.com or by telephone: 0845 230 2430.
he Advertising Standards As-
(ASA) has carried out
an investigation into Solution for
Timeshare following a query about
the legitimacy of the testimonials
featured on the company’s
Similar testimonials, with different
names and locations, have also
appeared on the Swedish version
of the website.
Solution For Timeshare, which
claims to offer legal cancellation
of timeshare contracts, did not
respond to the ASA’s enquiries.
As the ASA had not seen evidence
to demonstrate the testimonials
were genuine, it concluded that
the advert was misleading.
The advertisement must not
appear again in its current form
and Solution for Timeshare were
told to hold evidence that their
testimonials were genuine.
osta del Sol police have
arrested 56 people
Cimplicated in a timeshare
The three-tier scam involved
calls from fake lawyers and
court officials persuading owners
to hand over up to £35,000
after being conned into selling
Telesales operators contacted
victims and offered them
attractive prices to sell their
timeshare and took advantage
of their ignorance of Spanish
law to instruct them to pay
administrative or public notary
Once victims had been conned,
a second group would call,
claiming to be lawyers launching
a group action on behalf of
victims and asking for money
The third tier involved people
posing as court officials ringing
victims to say cases had been
resolved in their favour, but they
had to pay fees so they could
obtain their cash settlements.
Lead investigator, Inspector
Mercedes Perez Quesada,
added: “The scam sounds
very crude, but we estimate
the fraudsters netting between
£3.5 million and £4.5 million
Sharetime issue 21 | 29
Re-sales site becomes
e-sales company Confused
RAbout Timeshare has
installed the Google Website
Translator plugin on to its
website to assist non-English
The plugin, which is powered
by Google Translate, can be
installed onto any website to
make the site available in 90
Said managing director Mark
Bell: “By adding the Website
Translator plugin to our website,
our international guests can
view a translated version of
our site instantly in their own
language, which will hopefully
stop them bouncing off to
Visitors to a website with the
installed plugin see an info
banner at the top of the page
asking them if they’d like to
translate the page. They can
also translate the page by using
the Website Translator’s language
selector that’s embedded
in the page.
The visitor sees the translated
text in the original website
without having to reload or
being redirected to another
page or site.
ilverpoint has appointed a new
Sdirector of product development.
Ruth Webb, a former head of product
development at RCI, brings more than
25 years experience to the role.
“I am absolutely delighted to be
joining a progressive and forward
thinking operation that has some
fantastic plans for the future,” she said.
Ruth will be working closely with all
Silverpoint departments responsible
for the creation and delivery of
Silverpoint’s latest travel and leisure
CAT2398 Love Timeshare Advert, new logo 148x105mm v2.pdf 1 14/05/2015 14:25
TATOC Affiliated Resale Company
With roots that go back more
than a decade, the timeshare
resale specialists at Confused
about Timeshare are proud of
our heritage. With our
professional service we take
the stress out of any decision
making and thats what makes
us your timeshare resale
agent of choice.
Buying, selling or renting
we invite you to receive a
FREE market appraisal of
your timeshare ownership
and would be delighted to
offer you practical and
01784 451 355
30 | Sharetime issue 21
run in ‘true
wner committees are elected
Oby their peers to represent
the best interests of all owners
and determine the club’s overall
The sheer complexity of club operations,
however, means a third
party professional management
company often becomes a valued
ally in this.
To function at its most effective,
this relationship has to be founded
on excellent communication
and close co-operation.
“We are actively involved in the
day-to-day operations on behalf of
the elected committee. We partake
in committee meetings, disseminating
information and following
through on the agreed strategy,”
says Vicky Du Bois-Sandy, account
manager at Resort Solutions.
The management company supports
committees by providing a
raft of essential business services.
Owners who wish to be directly
involved in the running of their
resort are recommended to stand
for election to the committee.
Phil Watson, MD
e-sale organisation Worldwide
RTimeshare Hypermarket has
launched a German-speaking
The move addresses the growing
need for an effective re-sale market
to service timeshare owners in
Germany, Switzerland and Austria.
It’s a Malt-Teaser: Azure TV You-
Tube Channel Showcases Malta
The Azure Malta team has
launched a platform, Azure TV,
to communicate with members
Azure Malta manages RCI affiliated-resort
Golden Sands Island
Residence Club and its team is
creating an online community for
resort guests and shared-holiday
The video content on Azure TV
features a dynamic YouTube playlist
and is designed as a fun way
for guests and members to find
out what is happening, both at
the resort and across the island of
Malta. The playlist also includes
interviews with Azure members,
guests and much more.
Azure TV is produced, presented
and edited by the Azure Marketing
team, making the whole project
very personal to guests of Golden
Sands Island Residence Club.
Germany has an estimated
190,000 timeshare owners. Despite
the substantial owner base,
the re-sale market in Germany is
still far from highly developed.
Hypermarket’s CEO Philip
Watson commented: “If the
owners have desirable weeks at
popular, brand-name resorts and
have a reasonable asking price
then it’s more than possible we
can match them with a suitable
purchaser within a short period
A fully translated version of the
company’s website can be viewed at:
Sharetime issue 21 | 31
All Inclusive holidays –
good for tourists, not so
good for local communities
he move towards
Tall-inclusive holidays is
a negative development, according
to a survey by the
charity Tourism Concern.
Almost 70 per cent of the
1,750 responders had been
on an all-inclusive holiday.
However, the majority
believed that while tourists
benefited, they thought
local communities were
Nonetheless, 42 per cent
of the survey sample said
they were likely to go on an
all-inclusive holiday in the
next two years.
millennial generation is travelling.
TThe United Nations estimates that
20 per cent of all today´s international
tourists were born between 1980 and
the early 2000s. This translates to 200
Younger travellers, it says, are looking for
new types of travel. Timeshare resorts
with weeks available for sale and rental
need to know more about them.
The pool at Maritima
They’re committed to travel.
According to a survey published by
Expedia, those 30 and under report taking
an average of 4.2 leisure trips a year,
more than any other age group.
They don’t visit destinations.
They experience places. Younger travellers
are less interested in “the traditional sun,
sea and sand holidays” than previous
They don’t place value on
Millennials place more value on access
than on whole ownership. This could
contribute to the surge in their purchasing
timeshare, which offers access to a resort
without the full investment of a second
anagement company Resort Solutions has been
Mworking with its owner committees for the successful
implementation of maintenance and refurbishment works.
Recently completed improvements at Lanzarote resorts
include: a new swimming pool liner and replaced barriers
for the children’s pool at Club Maritima; and a new liner,
chlorination system and steps for the children’s pool at Club
Calypso and new mood lighting.
“Pools are a strong focal point of any resort, but the aim
was not just to improve their appearance but to make them
easier to maintain and to improve health and safety,” said
RSL account manager Vicky Du Bois-Sandy.
They do their research.
Before making a purchase, nearly
three-quarters of millennials research the
product on-line. According to the American
Resort Development Association, 42
per cent of new timeshare owners experienced
the product first-hand by renting
before making the purchase.
Younger groups are more likely to book
and research their travel on-line and
through mobile devices. Only 18 per
cent of those under 30 have not used a
smartphone for travel, according to an
32 | Sharetime issue 21