Dovercourt Recreation Association Annual Report 2014

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Contents
Contents
What is Dovercourt? 2
President’s Report 3
Get Involved 5
Our Strategic Priorities 6
Construction/Expansion 8
Some Highlights from 2014
Our Clients
Children’s Camps 9
Learn to Swim 12
Out of School Care 13
Sessional Recreation 14
Wellness / Fitness 16
Our Community
Accessibility and Inclusion 18
Financial Assistance and Last Minute Club 18
Swim to Survive and ODPC 19
WAVE 19
Community Events
Sleep out, Winter Carnival 20
Linda Street Art Gallery, Annual Dog Swim 20
RBC Sports Day, WESTFEST, Junk that Funk 21
KRAFT TSN Event, Bust a Move 22
Wild Wild West Garage Sale 22
New Canadians at Dovercourt 22
Social Services Lunch 23
Light it up Blue, Day of Pink 23
Principal’s Breakfast 24
McKellar Park Fall Festival 24
Community street parties and others 24
Our People
What you may not know? 25
Assisted Workers, Volunteers, Our Staff 25
Our Partners 26
Our Facilities
Dovercourt Managed Facilities 27
Dovercourt Recreation Centre 27
Bluesfest School of Music and Arts 28
Our City
Our key partner 29
Summary Finances
Summary 2014 Results 30
Looking ahead
2015 and beyond 31
Dovercourt Recreation Association
(DRA) is a not-for-profit charitable
organization (Registered Charity No.
11944 4263 RR0001) dedicated to
enhancing the quality of life in our
community through recreation
programs. In 1983, the City of Ottawa
began work on the planning of a new
community centre to replace the
Westboro Community Centre. DRA
was actively involved in the process,
and when the new centre opened in
1987, Dovercourt was given the
responsibility of managing the new
centre through a service agreement.
While we are part of the City of
Ottawa’s recreation system, DRA is
empowered to choose what
programs it runs to meet the
community’s needs, and how those
programs are delivered.
Our motto is "A Community Working
For the Community, Une
communauté qui travaille pour la
communauté".
Staff, volunteers, clients, local
community groups and businesses
working together…that’s Dovercourt!
Strength through partnerships:
We work with so many partners and
we have tried to include as many as
we can in this Annual Report, but
please accept our apologies that we
could not fit in every partner.
Building a healthy, active and engaged community through recreation.

President’s Report
This was a very special year for Dovercourt: for the first time in our
now 27 years of operations, we were able to complete a major
building renovation and expansion. This included a new family
change room, an expanded fitness centre, repurposing our
preschool room, and relocating our kiln room to the upper level
of the building to a new arts dedicated studio. As with most
renovation projects, this was not without bumps along the way.
We thank our clients for their patience as we maintained operations
throughout, our staff for being so flexible and working through
noise, dust and some confusion, and our project team and
contractor for doing beautiful work in our busy and much
James Wishart, President
loved recreation centre. And we are not done yet. Our
Association will work hard in 2015 to fundraise the $1.5 million
required to complete phase 2 of our expansion, that will see an additional 2400 square feet
of space on the upper level of the building to create new program space. We are
determined to complete the expansion works in 2016, and look forward to improving our
ability to serve our growing community, and of course, all ages and abilities every day.
While rebuilding our facilities has been the
major focus of the year and will remain our
key focus for two more, we have many other
successes to celebrate as we report back to
the community on 2014.
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President’s Report
Our vision of success includes five elements:
Our Clients:
Dovercourt is a proactive, innovative and creative social enterprise, and is our clients’
first choice for quality recreation programs and services at good value. Every day
Dovercourt helps people to pursue their passions, achieve their goals and connect
with their community. Our clients feel welcome and well served, and are enriched
by their experiences at our facilities.
Our Community:
Dovercourt is a responsive, inclusive and progressive organization that leads the
way in promoting and facilitating a healthy, active lifestyle for all. Dovercourt listens
to and informs itself about its community, and acts on this research to provide better
service. We partner with organizations of all kinds and enthusiastically share
knowledge, insights and resources so as to achieve a healthy, active and engaged
community.
Building a healthy, active and engaged community through recreation.

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President’s Report
President’s Report
Our People
Dovercourt is a highly desirable place to work and volunteer that attracts and
develops talented, engaged and compassionate citizens and leaders. Meaningful,
fulfilling work and shared values motivate and inspire our dedicated and long-serving
cadre of staff and volunteers.
Our Facilities:
Dovercourt’s recreation facilities are fully accessible, welcoming and inclusive. Our
facilities and programs adapt and expand to meet the changing needs of our
community.
Our City:
Dovercourt is a leader and a highly sought after partner for the City of Ottawa and
others who are working to build our City’s capacity as a healthy, active, inclusive and
caring community.
The Annual Report that follows shows that we have made
significant accomplishments in each of these target areas in
2014, and at our recent strategic retreat we celebrated
these results, reviewed how our community is changing
and growing, and identified new strategies and ideas to
respond to those challenges. As President, I am very proud
of the team of volunteers and staff that I work with to
achieve our mission of a healthy, active and engaged
community. In particular, I would like to thank our
departing board members who have completed our
maximum term of six years on our board: Susan Fletcher,
Past President, Jan O’Donnell, Past Treasurer, and Marc
Lachance, Board member. They have all contributed great
wisdom and insights during their time with us on the
Board, and we will miss them at the Board table, and look
forward to seeing them at the Centre.
I look forward to working with our returning and new board members to ensure that
DRA does not lose its way as it grows, that it remains an inclusive, sharing and caring
organization. I look to our clients, partners, and the members of our association to hold
us to account.
Building a healthy, active and engaged community through recreation.

Get Involved
If you would like to:
• Know more
• Have a career in recreation
• Join our Board of Directors
• Become an Association Member
• Become a volunteer
• Comment on this report
• Get more active and engaged
Then please:
• Email info@dovercourt.org
• Complete our web form: www.dovercourt.org/give-us-your-feedback
• Call us on 613-798-8950 ext. 0
• Fill out one of our feedback forms on our web site
• Come by and see us at 411 Dovercourt Avenue
• Comment on our Facebook at www.facebook.com/DovercourtRecreation
• Tweet us @411Dovercourt
The more feedback we receive, the more we can make our community more healthy,
active and engaged through recreation.
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Get Involved
Become a Board Director
Dovercourt Recreation Association is governed by an elected Board of 12 community
volunteers who provide philosophical and policy direction to the professional staff and
program volunteers who deliver our programs and services. The Board of Directors is
responsible for the affairs and activities of the Dovercourt in all matters. It provides strategic
direction to the Executive Director, formulates Board policies for the governance of
Dovercourt and provides oversight of its processes and outcomes. For more information
please contact John Rapp (jrapp@Dovercourt.org).
Become an Association Member
Become an association member and help us
with our mission of building a healthy, active
and engaged community through recreation!
Association Membership is free and is open to
individuals 19 years of age or over who live in
our defined catchment and support the
mission, values and vision of Dovercourt.
Please visit our website for more information.
http://www.dovercourt.org/be-an-associationmember/
Become a volunteer
Volunteering is pivotal to Dovercourt’s success. In 2014 we had more than 260 individual
volunteers, giving up nearly 20,0000 hours of their valuable time. See
www.dovercourt.org/volunteer-at-dovercourt for more information.
Building a healthy, active and engaged community through recreation.

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Strategic Priorities
Strategic Priorities
Governed by our volunteer Board of Directors, Dovercourt strives to provide the best in
recreation for our community.
Mission, Motto, Approach and Vision
Our mission, motto and approach symbolize who we are. Our success in creating a well-run
recreation center that meets the needs of our community permits us to include all segments
of the community and fulfil our charitable mission. The vision sets out the desired future.
Our Mission: Building a healthy, active and engaged community through recreation
Our Motto: A Community working for the community
Our Approach:
A - Dovercourt practices partnership, cooperation and collaboration
We believe in an engaged community, and work with The City of Ottawa, other community
organizations, businesses, and individuals to anticipate and respond to the community’s
needs and to enhance its quality of life.
B - Dovercourt provides opportunities to be healthy, active and involved for all
Innovation, quality, and customer feedback drive the programs we present. We strive to
provide the best in instruction, programming and equipment in a customer-first
environment. We ensure accessibility to our facilities and programs for all ages and abilities.
C - Dovercourt provides safe and friendly environments
We welcome you to safe, warm, clean facilities and fun, relaxed environments. A caring and
committed attitude creates a home away from home.
D - Dovercourt’s strength is people
People are Dovercourt’s biggest asset and are the key to its success. We foster, recognize and
reward the personal and professional development and effort of staff and volunteers.
E - Dovercourt carefully stewards the community’s assets
We take good care of the facilities, equipment and finances we are entrusted with on behalf
of the community. As a social enterprise, we rely on our organizational success to accomplish
our charitable goals of building, caring and sharing for a healthy community.
Our Vision: Dovercourt is a cornerstone of our healthy, active and engaged community
Building a healthy, active and engaged community through recreation.

Strategic Priorities
Dovercourt is working on a three year strategic plan (2013-2016). In summary:
Our Clients
Customer Feedback – to create a more formal system for the collation and use of
customer feedback.
Financial Surplus – to ensure that Dovercourt survives through the challenging
expansion periods.
New & Innovative Programming – when new program areas come on line,
Dovercourt presents new and different opportunities for the community.
Our Community
Representation of Demographics – using information from the customer feedback
(above) and the community understanding (below) ensure that Dovercourt’s
services are reflective of today and tomorrow’s community.
Community Understanding – using mapping techniques and new software, to better
understand our trading areas, community neighbourhood and identify gaps in our
programs and services.
Partnerships in Serving Community Needs – especially after expansion/construction
to work more with key partners to better serve the immediate and wider community.
Our People
Recruitment and Succession Planning – creation of a talent development program to
ensure that Dovercourt has strength in depth.
Volunteer Program – establish a more formal process and system for unlocking the
potential of volunteers at Dovercourt, following the Canadian Centre of Volunteer
Involvement (CCVI) framework.
Our Facilities
Building Maintenance and Cleaning – Ensure standards remain high during
construction and are improved in response to increasing usage of our facilities.
Public Communication – ensure that communication is frequent and transparent
during the disruptive times of expansion / construction.
New Program Spaces – Renovated and new Program Spaces to be of high quality
and reflective of the changing expectations of services.
Our City
Constant Improvement in Relationship – Connection / influence with changing City
of Ottawa staff
Assisting Others – after the financial burden of the expansion/construction is behind
us, to turn our attention once again to supporting our key community partners
(financially and otherwise).
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Strategic Priorities
Building a healthy, active and engaged community through recreation.

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Expansion
Construction / Expansion
Phase One – completed in early 2015
• Expended Fitness Centre
• New Family / Universal Changing Rooms with direct access to the Pool Deck
• Addition of office spaces (underneath the Pool Slide and next to the Pottery Room) to
allow for Phase Two and to accommodate the new Changing Room
• Roof top patio addition above extension to Fitness Suite
• New Kiln Room – on Second Floor
• New Customer Service space to better serve clients
Phase Two – Coming 2016:
• A new 2,000 square foot programmable space at the South East corner of Dovercourt,
• Increasing the size of the Board Room by 500 square feet
• Adding new washroom facilities
• Increasing the HVAC capacity of Dovercourt
To make this happen Dovercourt
is in the process of raising $1.5m.
Building a healthy, active and engaged community through recreation.

Children’s Camps
Why Come to Dovercourt?
• Ottawa’s largest selection of camps
• Single site drop off and pick up
• Only HIGH FIVE accredited camps in Ottawa, meaning
Healthy Child Development principals are the cornerstone
of all our camps
Band Camp Barrhaven
Adventure Camps
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Our Clients
2014 brought more variety to our
summer camps at Dovercourt. Our
popular band camp run by Nepean
High School’s JF Fauteaux expanded
into Barrhaven’s Berrigan School
bringing 37 new campers.
Stand-Up Paddleboarding
Partnered with MacSkimming
Outdoor Education Centre, which is
owned and operated by the Ottawa-
Carleton District School Board. It
offers 400 acres of natural space for
Dovercourt adventure camps and
overnight camps to explore.
The Ice Bucket Challenge for ALS
Dovercourt partnered with Urban
Ocean SUP’s certified trainers to
teach campers how to maneuver
the board while maintaining their
balance and coordination. This
complimented Dovercourt’s new
SUP classes in the pool.
Special events whether planned or
spontaneous are always a part of our
Summer Camp experience. Over 500
campers and staff participated and
raised nearly $1,000 for this
worthwhile cause.
Building a healthy, active and engaged community through recreation.

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Our Clients
Children’s Camps
RockU and DJ Camp
Bluesfest School of Music and
Art (BSOMA) now hosts
specialized camps including
DJing, Music Tech and Rock
Band. Participants in RockU
and DJ camp were given the
opportunity to perform live at
RBC Bluesfest and CityFolk.
This happened due to our
amazing partnership with
Ottawa Bluesfest. For more
information on BSOMA please
see page 28.
Did you know,
camps in 2014?
• 8,260 registrations
• Over 280 camps
• 289,100 hours of
individual camper
care
• 141 camp staff
March Break theme camp was “Blades of Glory”.
Registrations for this camp included a pre-game
pep-rally, a ticket to a Sens game, Senators t-shirt,
transportation and a concession voucher.
Campers & families went to a game against the
Buffalo Sabres. Over 100 Dovercourt families
attended the game and enjoyed a party with
Spartacat, the mascot.
Go Sens Go !!!
2014 March Break Camp program was the
busiest we have ever hosted, with well over 500
children registered.
In 2014 Dovercourt became Eastern Ontario’s only High Five® Accredited organization.
High Five is Canada’s quality standard for children’s recreation and sport.
Accreditation is the highest recognized level of quality and safety in children’s sport
and recreation. Research shows that positive experiences in sport and recreation at
an early age carry a life-long impact and help children become capable, caring adults
who contribute more actively to the community. The accreditation process and
achievement reflects Dovercourt’s commitment to healthy child development in all
aspects of its operation, from programming, to policies and procedures.
All staff who are responsible for leading or overseeing
programs with children age 6-12yrs are certified in
High Five.
We are so proud of our
accreditation we painted the logo
on the bottom of our wading pool!
Building a healthy, active and engaged community through recreation.

Children’s Camps
Students from Spain: A partnership with Funlanguages
Canada allows us to host a number Spanish students.
They spend one month in the community learning about
life in Canada. Many of them participate in our Leader-In-
Training and Counselor-In-Training programs.
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Big Joe and Friends Kids Club
The Ottawa Sports Entertainment Group
launched the start of its “Big Joe and Friends
Kids Club” at Dovercourt to promote the
return of the Canadian Football League to
the capital. Ottawa Redblacks linebacker
Anton McKenzie came to Dovercourt with
mascot Big Joe to read its new children’s
book “Big Joe and the Return of Football.”
Our campers were thrilled to meet him and
get an autographed copy of the new book.
Our Clients
It's a great way to introduce the next
generation of fans to what we hope will be a
lifetime passion for sports, and it encourages
families to spend time together and create
lasting memories at a game. The Club
Membership is for all three of our sports teams
so we'll provide year-round family
entertainment and teach some positive life
lessons in a fun way."
Jeff Hunt, President of OSEG Sports.
Dovercourt Growing their Own
In 2014 we had:
• 141 camp staff members, 83% were returning from the previous year.
• 16 ‘Focus on Youth’ students were placed on
our staff team as part of this OCDSB and OCSB
program, and 7 of them have been hired and
are now Dovercourt employees.
• We trained 96 Counselors-in-Training including
3 Spanish exchange students, and 11 who were
hired in September to work in the After School
Program as Junior Counselors.
• We trained 96 Counselors-in-Training graduates,
and 39 Leaders-in-Training.
Building a healthy, active and engaged community through recreation.

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Our Clients
Learn to Swim
Why Come to Dovercourt?
• Highest quality and trained staff in the business
• Warm water and beach access
• Only supplier in the City of a Backyard Pools Rent-A-Guard/Instructor program
• Recognised training centre for Aquatics Leadership Programs
Swim for Life Program
“Good quality teaching, small
groups, all my kids can take lessons
at once.”
Dovercourt piloted this new program,
inputting into its new design.
• 7,758 people participated, hundreds of
lessons each week
• Survival Day – educates students of all ages
about safety in, on and around the water
• Parents Day – chance for parents to
participate with their kids
Some testimonials:
“Learning how to swim is a life skill all kids
require. The manner in which it is provided
here allows the students to excel.”
Recreation Swimming
In 2014, Dovercourt’s warm pool, with beach
access, water slide, monkey rope, and inflatable
fun was the home to nearly 25,000 recreational
swims, of which nearly 2,000 were Under 2
years and nearly 16,000 were family swims.
Homeschool – Learn to Swim
720 students in 2014 took part
in lessons, including 25
participants from the Odawa
Native Friendship Center.
Aquatics Leadership
People from all over Eastern Ontario come for
advanced courses, including Carleton Place,
Kingston, London and Toronto. In summary
Dovercourt certified:
• 66 youth in the Bronze Medallion/ Bronze
cross program,
• 54 National Lifeguards,
• 78 Swim and Lifesaving Instructors,
• 123 people in first aid (full course or recert),
• 37 people in advanced instructor,
• 90 CIT’s in standard first aid.
• Special courses for Dovercourt Staff, Glebe HS
teachers, Right Bike Volunteers and autistic
adults in the WAVE Program.
Building a healthy, active and engaged community through recreation.

Out of School Care
Why Come to Dovercourt?
• Age-specific programming for Kinder to Grade 6
• Special Events (parents invited)
• Free transportation
• HIGH FIVE Accredited – health child development quality standard
• Weekly swims and clubs
• First Access to PD Day Programs
Before and After School Program
A necessary change of scenery
Come and see and celebrate the success
of your children.
• The AfterSchool Rock Show
• The Twinkle Show
• Family BBQ
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Our Clients
Our Before and After school program is not
an
extension of the school day, rather an active
recreation program at the end of it. After a
long day in a classroom, our pools,
skating rinks, art studios, swimming pools
and general purpose spaces provide an important change of scenery for students.
Our variety of spaces allow us to offer programs ranging from gym games, art
programs, weekly swims, skating and a variety of outdoor sports recognizing that all
kids need a chance to play and have fun each day. With transportation provided, we
are able to serve more than ten schools in the area, connecting neighbours across
Westboro and beyond.
Dovercourt also offers a PD Program for both school board’s PD Days. Out trips
have included Saunders Farm, indoor Bowling, the Midway, Edelweiss (snow
tubing) and Funhaven
Not an extension of the school day…
A Recreation Program at the end of it!
237 children registered for before or
after school in 2014
A further 45 were registered at our
Afterschool program at Turnbull School
89 children signed up for our PD Day
Package and more than 500 registered
for our individual PD Days
Building a healthy, active and engaged community through recreation.

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Our Clients
Sessional Recreation
Why Come to Dovercourt?
• Eclectic range of opportunities appealing to all members of the
family (including the dog!)
• From Climbing to Dancing, Pottery to Soccer, Lego to Life Drawing
• Over 120 courses, with more than 2,200 people registered
17 th Annual Dance Recital
This year’s recital themed “Time Traveler” was
attended by 160 dancers and over 550
spectators!
The auditorium at Notre Dame High School
was sponsored by the Morris Home team and
is a chance for our young dancers to strut
their stuff and show their family and friends
everything they
have learned over
the 19 week winter
session.
As a part of the Westboro Brainery, Tranquil Acres
Therapeutic Equestrian Centre visited Dovercourt to
give a presentation about equine therapy, which
included an opportunity for a hands on meeting with
Rayne, a miniature horse and Cecil, a 6 month old
miniature donkey.
Equine Therapy
Notre Dame After 3 Program
In partnership with the Urban
Priority High School Program
(UPHS): a province wide initiative to
improve success rates of students,
the After 3 Program helps students
in Grades 7-12 keep busy after school, stay out of
trouble, get homework done and take part in
different activities. Activities included designing
an outdoor mural, music, woodworking, knitting,
cooking, road hockey, swimming, CPR,
skateboarding, rock climbing, floor hockey and
leadership training. This year, more than 300
students took part in the program – with an
average of about 80 youths per day.
Building a healthy, active and engaged community through recreation.

Sessional Recreation
The Westboro Brainery - short, one-night topics are perfect for
getting out and learning something new. Or for those of you with
something to say – get out and teach a class. See
www.westborobrainery.ca Twitter @westborobrain. Sessions have
included: Dyslexia and Reading Disabilities, Beginner Salsa
Dancing Sampler, Intro to “Making” with the Arduino Platform,
Intro to Tibetan Black Hat Feng Shui, Global Warming – How We
Know It’s Real, Bachata Dancing, Making Scrap Books that Don’t
“Suck”, “Yes You Can”. Over 45 sessions were held in 2014.
Sportsball Baseball
Kindermusik
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Our Clients
Perfect for your little baseball fan,
Sportball baseball instruction provides
children with the basic skills required to
build confidence in a non-competitive
environment. Certified Sportball
Coaches zero in on skills including:
throwing, catching, correct batting
form, running bases, fielding and
positional play.
Tennis Little Aces
New this year to Dovercourt, Little Aces
is a Tennis Canada program that uses
Progressive Tennis to introduce the
sport in a fun and interactive way,
ensuring success for young players.
Using scaled down equipment and
court space, young players learn the
fundamentals of tennis in a gamebased
environment where they can
rally and compete with their friends.
Kindermusik is a music class for families
with children aged newborn to 3
years. You'll play instruments, dance
together, and see how music can bring
you closer together as a family. Course
fees includes online and take home
materials for children.
Learn to Skate
Start your child
down the path to ice
stardom with our
Learn to Skate
programs for those
as young as 3 years
old, or finally learn
to strap on skates
yourself with our
Private Skating
lessons. Dovercourt outdoor rinks are
the place to “Learn to Skate” every
winter. Nearly 100 children take their
first steps on to the Ice with our Learn to
skate Program.
Building a healthy, active and engaged community through recreation.

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Our Clients
Wellness
Why Come to Dovercourt?
• We support initiatives to get Canadians moving and fitter.
• We believe in personal and prescriptive fitness.
• Specialty Fitness has no memberships or joining fees.
• Largest variety and volume of fitness classes in one site in Ottawa.
Specialty & Group Fitness
A new approach to fitness:
Personal and Prescriptive.
• Over 3,500 registrations
• Up to 96 classes each week
• Nearly 1,300 group fitness members
• Over 1,500 drop in visits to classes
We upgraded our spinning bikes to the best in
the market and equipped one of our rooms with
TRX. This new equipment now supplements the
regular, circuit, aquafitness, yoga, pilates, Men
on Weights, and other favourite programs.
New Fitness Room in 2014
At long last our compact fitness room was
expanded. Furthermore, a second functional
fitness space has been made available for our
TRX, Spinning and other specialty fitness classes
and Personal Training.
Pre and Post Natal
The benefits of exercising before and after the birth of
your child are many, for example:
• Boost your energy
• Sleep better
• Reduce Stress
• Lift your spirit
• Prepare your body for childbirth
• Help get your body back after
childbirth
Dovercourt has an extensive Prenatal and Mom & Baby
Program, including Prenatal Yoga, Mom and Baby Boot camp,
Prenatal Aqua or Sporty Mom Aqua and Baby Wearing Ballet.
Over 350 registrations in these programs in 2014.
Building a healthy, active and engaged community through recreation.

Wellness
“In 2015, for the first time, seniors will account for a larger share of population
than children aged 0–14.” “The number of seniors aged 65 and over is
projected to more than double by 2041”
Statistics Canada 2013, and Ontario Ministry of Finance Projections.
“$6.8billion – total annual health care cost of physical inactivity in Canada”
Janssen, I. Health care costs of physical inactivity in Canadian adults. Applied Physiology, Nutrition,
and Metabolism, 2012, 37(4): 803-806, 10.1139/h2012-061
Gold Club
Our Gold Club Program continues to
thrive in 2014:
• 753 registrations in classes
• Over 1,300 memberships
• Nearly 400 drop in visits
As well as fitness classes for all ages and
abilities, the social aspect of this program
has been expanded.
In 2014 we introduced the “Lounge
Series“ - a series of monthly speakers.
Some members of gold club and external
guests provide a brief lecture during the
lounge time on a variety of special
interest topics, including exercise for
bone density, food from the old world,
and classic walks of Europe. The annual
potluck is a fan favourite and the most
recent event had the jazz band "Stay
Tuned" join us.
Active Aging
Balance Training for Fall Prevention
Participants of Dovercourt's Gold Club
will surely have noticed how frequently
our instructors incorporate balance
training into fitness programs designed
for Active Agers. The ultimate goal of
balance training is fall prevention. Falls
are a serious issue amongst older adults.
A bad fall can result in concussions,
fractures and the loss of being
ambulatory and independent.
Rehab Classes
Over 550 registrants on rehabilitation
courses. Through our partnerships,
Dovercourt is expanding its classes
geared towards the health and
wellbeing of its community seniors,
and recovering clients.
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Our Clients
Dovercourt supports
the Heart Wise
Exercise Movement.
Building a healthy, active and engaged community through recreation.

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Our Community
Accessibility and Inclusion
Why Come to Dovercourt?
• Endeavouring to be as inclusive and accessible as possible
• Offering value for money, and subsidised pricing for those in need
• We like to say ‘YES’, because everyone belongs
• We want to go that extra mile.
Financial Assistance Program
Provides subsidies of up to 75% of
program costs for qualified applicants
and their families, up to $175 each year
(per person).
In 2014, more than $32,500 was invested
in this program. 128 families accessed
programs from this initiative.
Last Minute Club
Free Friday Night Swim
Thanks to our sponsor, Sean McCann
from ‘The Guy with Dog’ realtor, every
Friday night there is a Free community
family swim.
In 2014, over 1,600 swimmers took
advantage of this session.
Free Program Referral
Working with our key community
health partners, Carlington and
Pinecrest Queensway, their most in
need clients can be referred to
programs at Dovercourt for free, up to a
value of $4,000 each year.
Working with our key community
partners, such as Carlington Community
Health Centre, Pinecrest Queensway
Health Centre, participants get free places
on programs where capacity allows.
Nearly $50,000 was invested in this
program in 2014.
Almost $100,000 of subsidies were issued
to Dovercourt clients in 2014
Community Coupons
$11,400 was issued to help local
community fund raising, in the form of
$100 coupons for Dovercourt
programs.
Building a healthy, active and engaged community through recreation.

Accessibility and Inclusion
Ottawa Drowning Prevention Coalition
It is made up of representatives from City of Ottawa Parks, Recreation and Cultural
Services Department, Building Code Services, Lifesaving Society, Canadian Red Cross
Ottawa Branch, Ottawa Police Service, Ottawa Paramedic Service, Ottawa Fire
Service, CHEO, Boys and Girls Club of Ottawa, the Ottawa Hospital, Ottawa Public
Health and Dovercourt Recreation Association. The Coalition is committed to
raising public awareness of water safety, providing drowning prevention tips and
resource material and promoting safe water practices. Dovercourt were integral in
launching a new website for this group to publicise the dangers of drowning in
open water and in back yard pools. The website will go live in 2015.
Swim to Survive
Swim to Survive is a Lifesaving Society and the Ministry of Education
program designed to teach non swimmers the specific skills
necessary to avoid drowning. DRA partners with local school
boards and makes pool time and staff available to deliver the
program. DRA receives funding from the Lifesaving Society to do
the logistics and staffing for this program. Over 1,200 children
improved their water safety and swimming ability, and learned
“how not to drown’ with us in 2014.
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Our Community
WAVE Ottawa
WAVE (Work and Volunteer Experience) is a
program for adults with autism. Its mission is to
raise awareness and realize the potential of adults
with autism in the workplace.
In 2014, 42 apprentices worked with our staff in
two parts. Firstly, WAVE Prep Program is a day
program that works on developing job related
skills, life skills, and provides social recreation for
individuals with autism. The main goal of the
WAVE Prep Program is to help develop and
promote independence and have each individual
contributing to the community. Secondly, a work
experience and community volunteer component
connects apprentices with local employers. The
goal is to create viable and long lasting
relationships and employment opportunities that
benefit both parties.
Building a healthy, active and engaged community through recreation.

20
Community Events
Sleep OUT
Winter Carnival
Our Community
35+ participants in this years “SleepOUT
for Youth Homelessness”, who braved the
cold temperatures of the -12º night. They
managed to raise $4735 for the Youth
Services Bureau. Special thanks to Adams
Apple Café, Starbucks and to David
Schellenberg of Live 88.5 for providing
toques to all the participants. We would
also like to recognize Jeff Leiper,
Councillor for Ottawa's Kitchissippi Ward,
who slept out with us and MPP Yasir
Naqvi and Mayor Jim Watson for coming
by to show their support.
A free event for the community, this
year’s perfect weather saw over 500
people attend and enjoy the fun,
including sleigh rides, skating, toboggan
bowling, face painting, bouncing on the
bouncy house, an ice-cold polar dip, and
to cap the night, a warm and toasty
bonfire. Thanks to Morris Home Team
for their invaluable support of this event.
The Annual Dog Swim
The Linda Street Art Gallery
This popular 19 th annual event celebrates
the end of our wading pool season. Bring
your pooch to our outdoor wading pool
for a swim with other neighbourhood
dogs. Other activities include nail
trimming and dog wash station and a
raffle - In support of the Hopeful Hearts
Dog Rescue.
Every month we have a community
artist display their work in our upstairs
lobby.
Building a healthy, active and engaged community through recreation.

Community Events
RBC Sports Day in Canada
Children participated in sports stations
throughout the centre including yoga,
basketball, rock climbing, track and field,
hockey, hooping, football and earned raffle
tickets for great prizes. Thanks to Olympic
Kayaker Michael Tayler, The Algonquin
Thunder women's basketball squad, Trish
Stolte (our master hooper), and of course to
RBC bank for their sponsorship.
Watch out in 2015 for our RBC funded Learn to Play Grant focusing on Kids in Motion
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Our Community
Dovercourt was proud to support
two of the community stages and
the Kids Zone. As usual this was
made possible with key partners
and sponsors, namely Allegra
Print and Imaging, Westboro
Village BIA, Whispers and the
Community Foundation of
Ottawa.
WESTFEST – Back to the Street
The community stages are
organised and run by local youth
and feature local community
performers.
Thanks to Community Foundation of Ottawa for their
Grant to make this possible.
Junk that Funk
Dovercourt hosted an E-waste drop off event. 'Junk that
Funk' accepted Residential, Industrial, Commercial and
Institutional e-waste materials.
Building a healthy, active and engaged community through recreation.

22
Community Events
Kraft Celebration Tour with TSN
Bust a Move
Our Community
Hosted by the Miracle League of
Ottawa, Dovercourt helped out on this
day to promote the belief that every
child should be able to play Baseball.
This volunteer non-profit organization is
going to build the first-ever baseball field
and playground for children with
disabilities in Canada.
A group of energetic fitness enthusiasts
made up of Dovercourt participants
and instructors raised nearly $10,000
for breast health and participated in the
Ottawa Regional Cancer Foundation’s
day of fitness, Bust a Move.
Wild Wild West Garage Sale
New Canadians at Dovercourt
In partnership with the Westboro
Community Association, Dovercourt
hosted the Wild Wild WESTboro Garage
sale in May. Over 60 tables selling their
wares. Families enjoyed the park, the
bouncy castle, the beautiful weather and
an opportunity to meet other members
of the community.
In its 6th year, Dovercourt welcomed a
group of new Canadian seniors to join
our Gold Club for a sample of fitness
programs. Our purpose is to educate
new Canadians in the opportunities to
be active, stay healthy, make friends at
their local community centres and to
create a social network for them to
utilise.
Building a healthy, active and engaged community through recreation.

Community Events
Social Services Lunch
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This speed dating event partners Carlington, Somerset West and Pinecrest-Queensway
Community Health Centres and Dovercourt to host a get together of social service
organizations working in the west end of Ottawa to get to know each other better and
share resources and ideas.
Each year more like minded organisations attend and broaden their relationships within
the community. In 2014 nearly 100 people attended.
Our Community
Day of Pink
Light it up Blue
Dovercourt sold pink t-shirts, cupcakes
and jewelry to raise awareness for the
Day of Pink. April 9th was the
International Day of Pink, hoping to end
bullying, discrimination, homophobia &
transphobia in schools and communities.
Staff and clients were encouraged to
wear pink to work, school, shopping,
walking their dogs, everywhere – all day.
Dovercourt participated in raising the
awareness of Autism, during World
Autism Awareness Day’s “Light It Up
Blue”. Fitness classes ran under blue
lights, customer service desk transformed
into blue and of course staff and
Dovercourt clients dressed to support the
cause. This day also marked the
beginning of "WAVE Goodbye to Bullying
Program", brought to you by
Dovercourt’s WAVE Apprentices
Building a healthy, active and engaged community through recreation.

24
Community Events
Principals’ Breakfast
Our Community
This year's discussion was focused on concussions and brain injuries. The effects of brain
injuries can be long lasting and debilitating, so understanding how to recognize the
symptoms and some practical tips on treatment and recovery are important for everyone.
Guest speakers were:
• Harry Zarins - the Executive Director of the Brain Injury Canada
• Dr. Joseph Lawrence owner of the Broadview Spine and Health Centre, that specializes
in functional neurology, functional medicine & leading-edge spinal care.
• Shannon Purdy, a 42 year old single mother of one, who has battled the effects of
traumatic brain injury
McKellar Park Fall Festival
The 10 th Candlelight Labyrinth and the McKellar
Park Fall Festival. Fun, food, music and beautiful
weather!
“Our sincere thanks to the Dovercourt Recreation
Association and to their wonderful staff and to
the enthusiastic neighbourhood volunteers, we
truly appreciate your time.“
McKellar Park Community Association
Dovercourt Supports Community Parties and Small Events
The Morris Home Team
Bouncy House went to more
than 60 community events.
Dovercat had over 20 outings
into the community
Dovercourt loans its assets to support local events and fund raising.
Often it is free, but always it offers exceptional value for money. Key
assets include the Bouncy House, the Dovercat mascot, our vans and
our staff who can make a party/event (for example face painting,
children activities, arts & crafts, lifeguarding, and much more).
Building a healthy, active and engaged community through recreation.

What you may not know?
Why Come to Dovercourt?
• Dovercourt is the largest employer of youth in the community
• Our culture of inclusion covers everything we do.
• We believe in the best, highly trained and motivated staff
• Our staff are industry leaders presenting on National and
Provincial platforms.
Assisted Workers
2013 Employer of the year for
people with disabilities,
awarded in the 2014
Celebration of People Awards.
Dovercourt continues to be a strong supporter of
employing individuals with special needs in our
community. The Facility Maintenance department,
has over 70 hours each week, worked by eight part
time employees, from The Ottawa-Carleton
Association for Persons with Developmental
Disabilities (OCAPDD) and WAVE organizations. In
addition we have a volunteer program working
with Ys Owl Maclure and Tamir. They volunteer
each week to assist our department in keeping
Dovercourt a clean and safe environment for both
our clients and staff. They add a truly enriching
dimension to our facility and community.
25
Our People
Volunteers
Volunteers allow Dovercourt to do more,
effect more people’s lives in a positive
manner and be a key community partner.
In 2014 Dovercourt was helped by more
than 260 volunteers giving up nearly
20,000 hours of their time.
The 2014 Tamir Annual awards ceremony
recognized Dovercourt as a supporter of
individuals with special needs in their
program.
Our Staff
Our staff are market leaders.
• We performed 3 presentations at the PRO
Forum and Aquatics Conference
• Two of our staff are part time professors at
Algonquin College (lecturing in Customer
Services, Fitness and Recreation)
• Fourteen First Aid Trainers
• Two of our staff volunteer extensively for
the Life Saving Society, filling roles of the
Chair of Society’s Member Services
Affiliates and the Vice
President of Training
Programs and a
board member for
the Society.
Building a healthy, active and engaged community through recreation.

26
Our Partners
Too Many To Mention Them All
Our People
Dovercourt is privileged to work with so many wonderful partners, sorry we could not
list them all. Our sponsors included:
• Morris Home Team – who sponsor so many of our community events, our camp
shirts, and our bouncy house and cargo vans.
• HobinArc Architects – for helping us keep sane during times of expansion
• Boston Pizza (on Carling) – for supporting our Birthday Parties and community events
• Ottawa Bluesfest – who work with us to make a success of the Bluesfest School of
Music and Arts (BSOMA)
• Allegra Print and Imaging – who sponsor Westfest and put up with us when we
come and ask them to do printing at the last minute.
• Adams Apple Café – who feed us and our community
• Adup Display – who help us with the weird and wonderful display requests
• Red Wagon Design – who help us with our graphic design
• NeoLore Networks Inc – who have managed our IT needs, public computers and WiFi
for many years.
• Cabling Ottawa – who help is keep connected, especially during construction
• Westboro Village BIA – who are key to WestFest and the Westboro community
• Whispers – who sponsor our lifeguard uniforms
• MBM Advertising – who create our Dovercats and uniforms
• Hampton Paints – who supply us with paint
• The Guy with the Dog – who sponsors our children’s Friday free swim
• ScotiaBank – who sponsor our Principal’s Breakfast
• Dymon Storage – who help us out with our housekeeping and storage
Our community partners are just too many to mention, but the key some are listed
below:
ODAWA Native Friendship Centre
Westboro Community Association
Friends of McKellar Park
McKellar Park Ratepayers Association
Evergreen Park Project
WESTFEST
Rogers TV
Family Services
Westboro Youth Centre
Carlington Community Health Centre
On Your Side
Fit Movement
Dovercourt Cooperative Playgroup at the McKellar Park Fieldhouse
Pinecrest-Queensway and Somerset West Community Health Centres
Thank you to those who have given us Grants in 2014, including:
• The City of Ottawa who pay us a purchase of service grant each year
• The City of Ottawa Parks, Buildings and Grounds Service for providing and managing
our building, and pool.
• City of Ottawa – Shared Care Program Grant and Outdoor Rink Grants
• RBC Bank for the grant for Canada Sports Day and the Learn to play Grant
• Unity for Autism who funded our autistic adult program
• Community Foundation of Ottawa for the grant for WestFest
• Lifesaving Society for the Swim to Survive Program grant
Building a healthy, active and engaged community through recreation.

Dovercourt and McKellar Park
Why Come to Dovercourt?
• Dovercourt invest over $25k in repairs and maintenance every year
• Invest over$60,000 annually in capital investment
• Currently have over $200,000 invested in Phase 1 of our expansion project
Dovercourt Managed Facilities
We manage:
• Dovercourt Recreation Centre
• McKellar Field House
• Wadings Pools (at the two above locations)
• Ice rinks (at the two above locations)
We also program Kiwannis and McKellar Parks
and Bluesfest School of Music and Arts
(BSOMA).
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Our Facilities
In 2014, the City of Ottawa resurfaced the
tennis court in Kiwannis Park. Next year it is
planned to do the same at McKellar Park.
Dovercourt Recreation Centre
Facilities at Dovercourt
• Indoor Leisure Pool
• 2 Fitness Rooms
• Pottery and Arts Studio
• 2 Activity Rooms
• Public Lobby
• Adams Apple Café
• Roof Top Patio
• Wading Pool
• Tennis Court
• Skateboarding Park
• Climbing Wall
• Ice Rink
• 3 play parks
• Kiwannis Park
Building a healthy, active and engaged community through recreation.

28
Bluesfest School of Music and Arts (BSOMA)
An Exciting New Partnership
Our Facilites
Bluesfest School of Music and Art (BSOMA), which opened its doors in April 2014, is a
partnership between the Ottawa Bluesfest and Dovercourt Recreation Association.
BSOMA is dedicated to supporting cultural development within the greater Ottawa
community by creating opportunities through education that allows students to
discover, explore and deepen a relationship with the arts.
Highlights include:
• Over 35 students taking weekly private instruction in piano, guitar, harmonica, vocals
and ukulele.
• Group lessons in music and art for children, adults and families.
• Host to several workshop, live concerts, meetings and private functions
• March break and summer specialized summer camps in DJing, Music Tech and Rock
Band.
• BSOMA provides meaningful employment to over 20 musicians and artist over the
course of a year.
• Programs such as RockU and DJ camp were given the opportunity to perform live at
RBC Bluesfest and CityFolk Festival
The facility boasts:
• Four private lesson rooms
• Large performance room which can be
divided into two separate rooms
• A complete sound system
• Various instruments for students to use
• Mac Lab equipped with 6 iMac computers
• Big screen TVs equipped with Apple TV
• Fully licensed Community lounge with benches and coffee tables
The team at BSOMA is excited to continue to strengthen and contribute to the
community through music and arts education delivery!
Building a healthy, active and engaged community through recreation.

Our Key Partner
Why Come to Dovercourt?
• Dovercourt represents a viable and cost effective alternative service
delivery model for the City of Ottawa
• Our funding from the City is less than 8% of our total revenues
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The City also fund the operation of
the two outdoor rinks and help
subsidise the Shared Care Program at
Camps and Out of School provision.
The City of Ottawa – Recreation Department
They fund Dovercourt to ensure that we offer a
full range of recreation, aquatics and health
and fitness programs and that we can extend
what the City offer, for example:
• First Climbing Wall
• Fully inclusive programs – all our programs
and services can host people with disabilities
• Warm water and beach access swimming
pool
• Summer Camps in 2014 over 200 children
came to camps requiring specific supervision
and behavioural modifications
Our City
The City of Ottawa - Parks, Buildings and Grounds Service
We have a special relationship with the City Department who take care of one of our
biggest assets – the actual buildings themselves. The team works tirelessly to ensure
that the building that has the largest Learn to Swim Program, busiest Children’s
Camps and most Specialty Fitness Classes at a single site, does not crumble on the
weight of traffic.
Building a healthy, active and engaged community through recreation.

30
Our Finances
Summary Finances 2014
Statement of Revenue & Expenses
$ $
Programs 2014 2013
Revenue 4,048,560 3,900,681
Direct Costs (2,423,895) (2,456,388)
Net Revenue from Programs 1,624,665 1,444,293
City of Ottawa Funding 361,170 355,957
Operations & Community Development
Fundraising and Other Revenue 289,259 201,881
Operations Costs (1,887,520) (1,662,699)
Community Development Costs (330,988) (217,077)
Building Expansion Costs (55,964) 0
(2,274,472) (1,879,776)
Net Income (Loss) 622 122,355
Current Investment in Capital Assets 157,600 133,558
Revenue Sources
Investment in Community Development (including Rinks and Park Programmers)
In four years investment in Community Development has nearly tripled. It now
represents 7.3% of our total expense.
$400,000
$300,000
$200,000
$100,000
Investment in Community Development
$0
2011 2012 2013 2014
Building a healthy, active and engaged community through recreation.

2015 and beyond
Why Come to Dovercourt?
• We want to expand our programmable space to serve and do more
• We want to work with more partners to deliver more, to more places
• We want to be recognised as a ‘shining best practice example’ of
how a community can run recreation successfully
Expansion Phase 2
A modern, safe and inclusive 2,000 square foot multi-purpose hall that will accommodate
fitness programs as well as a variety of programs and activities. It is expected that over
20,000 persons will participate in multi-purpose hall activities each year, adding to the
430,000 area residents who consider Dovercourt their “home away from home”.
What will building expansion mean…
For Children…
• New spaces for social and physical recreation opportunities
• More youth employment opportunities and programming
For Parents…
• More space for children for physical activity and play
• Increased capacity to add recreation activities in the key after school time period
For Adults…
• New functional fitness training suite to complement the expanded fitness centre
• New space for larger classes suitable for aerobic activities
For Gold Club and Older Adults…
• Increased capacity to serve a growing demographic
• Additional programs of varying levels and intensities
• Capacity to develop social recreation programs
For Community groups…
• Larger meeting spaces
• More spaces for group functions
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Looking Ahead
Other Projects likely to happen in 2015
Programming lead at the Scott Van Lang Facility
• Meeting and community programming space
• Community kitchen
RBC Learn to Play Grant
• Kids in Motion grant for Physical Literacy
New Horizons Grant
• Seniors Volunteer and Leaders program
Refocusing of programs to meet changing demographic needs and demands
• Ageing demographics
• Work to better understand the Community and how we serve each part.
Striving for continuous improvement in everything that we do.
Building a healthy, active and engaged community through recreation.

Why Come to Dovercourt?
The traditional role of parks and recreation is to provide:
• A public, communal space for meeting and play
• A place to “Learn to….” (swim, run, catch, draw, paint, sculpt…)
• A place to pursue your personal passions and interests
But an organization like Dovercourt is so much more!! As a social enterprise Dovercourt is
concerned with a double bottom line: financial success and sustainability AND ensuring
social impact within our community. Profits from our success combined with our City
Funding and other grants and contributions make all of this possible.
How does Dovercourt Help… Let us count the ways!
1. Accessible Recreation
2. Affordable Recreation
3. Promotion of Healthy, Active Living and Physical Activity
4. Promotion of Volunteerism.
5. Drowning Prevention
6. Opportunities for youth development
7. Opportunities for healthy child development
8. Improvement of community recreation and leisure assets
Building a healthy, active and engaged community through recreation.