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Taking your business to a whole new degree!<br />
The Power of ∑!<br />
Thomas Becker<br />
Adding value to your business!<br />
Unlocking the potential of your business!
Why me ....?<br />
Because ...
Experience Counts!<br />
Unlocking the potential<br />
of your business!<br />
Page 1/26
A world of experience!<br />
Global Luxury Operator<br />
The Fairmont<br />
Sonoma<br />
Mandarin Oriental<br />
San Francisco<br />
CityCenter<br />
Las Vegas<br />
Fairmont Acapulco<br />
Schweizer Stuben<br />
Germany<br />
One & Only<br />
Le Saint Geran<br />
Mauritius<br />
Mandarin Oriental<br />
Singapore<br />
Manadarin Oriental<br />
Hotel Group<br />
Hong Kong<br />
Page 2/26
Milestones<br />
North America Africa Asia USA<br />
Global Luxury Operator<br />
Page 3/26
MO Singapore<br />
MO San Francisco<br />
Global Luxury Operator<br />
MO Bangkok<br />
MO Hong Kong<br />
Mandarin Oriental Hotel Group (1987 - 1997)<br />
The Excelsior, HKG<br />
One & Only Le Saint Geran - Le Grande Dame of the Indian Ocean (1997 - 2000)<br />
Page 4/26
The Fairmont Sonoma Mission Inn & Spa - the Authentic Wine Country Spa Resort (2001-2006)<br />
Global Luxury Operator<br />
CityCenter - The largest privately funded project in U.S. History $ 8.5 billion (2006 - current)<br />
Page 5/26
Concept ARIA SkySuites (10-20-30)<br />
Experience<br />
10% of occupied<br />
Rooms<br />
=<br />
20% of Rooms<br />
Revenue<br />
=<br />
30% of ARIA’s<br />
Total Profits<br />
Analytical / Tactical Strategist<br />
Full Butler Service<br />
Suite Experience ++<br />
Twice Daily Housekeeping Service<br />
Custom ARIA Mattress<br />
Advanced Entertainment System<br />
Integrated One-Touch Control<br />
Wireless Internet<br />
100% Egyptian Cotton Linen<br />
High-End Amenities<br />
Upgraded Refreshment Center<br />
Personalized Stationary<br />
Shoe Shine Service<br />
Restaurant Booking<br />
MGM Network<br />
Show Tickets<br />
External<br />
Event Booking<br />
Local Services Preferred Activity Bookings<br />
Spa / Salon Services<br />
Recreation Bookings<br />
Pool Access<br />
Gifts<br />
Packages In-Room Deliveries<br />
Alterations<br />
Body Guard Services<br />
Baby Sitting<br />
Personal Services<br />
Dog Walking<br />
Medical Services<br />
Shuttle Services<br />
Limo<br />
Car Rental<br />
Drivers Transportation<br />
Private Jet Charter<br />
Helicopter Hire<br />
PS3, WII, XBox<br />
Ipod / ITouch Entertainment Systems<br />
Laptops<br />
Faxing<br />
Copying<br />
Boarding Passes<br />
Phone Charging<br />
Business Services<br />
Secretarial Services<br />
Shipping<br />
Through BC<br />
Phone Rentals<br />
Notary Public<br />
Taxi Line<br />
Restaurant Line<br />
Night Clubs Priority Access<br />
Gallery<br />
Preferred Crystals Shopping<br />
Daily Average Rate<br />
Follow up Note<br />
Villa Experience<br />
Suite Experience<br />
InSuite Dining<br />
Concierge / Transportation<br />
Service<br />
Post Stay<br />
Aria Sky Suites<br />
Services<br />
Privacy<br />
Guest Profile Info<br />
Billing Arrangements<br />
Activities Booking<br />
Reservation<br />
Transportation arrangements<br />
Pre-Arrival<br />
Itinerary Confirmation<br />
Profile Matching / Merging<br />
Sky Suites Note / Gift<br />
Pre-Arrival Call (within 72 hours of arrival)<br />
Airport Pick-up<br />
Welcome Towel<br />
Refreshment<br />
Arrival Limo Transportation Daily Newspaper<br />
Music of choice<br />
Curbside Greeting / Farewell<br />
SS Porte Cochere Arrival<br />
VIP Host Escort<br />
Escort Limo Driver Escort<br />
Villa Guest - In-Suite Check-in / out<br />
Profile Confirmation<br />
Billing Confirmation<br />
Newspaper<br />
Preferences<br />
Preferred Turndown<br />
Restaurant<br />
Pool<br />
Check-in Re-Confirmation Spa<br />
Shows<br />
check in / out<br />
Transportation<br />
Hotel Reception (24 hr)<br />
Pre-Arrival Message / Faxes<br />
Casino Reception (7:00 - 12:00)<br />
Welcome Amenity<br />
Dry Cleaning / Pressing<br />
Escort<br />
Discreet Orientation<br />
Private Key Elevator Access<br />
Express Check-out 24/7<br />
100% Resolution Billing<br />
Check-out Genuine Thank you<br />
Guest Feedback<br />
Inviting a return visit<br />
Baggage Service<br />
Guest Message<br />
Communication Wake Up Call<br />
Operator Assistance<br />
Beverage<br />
Wine<br />
Soft drinks<br />
Comp. Beverage Service<br />
Speciality Coffee / Coffee / Tea<br />
Health Drinks / Juices<br />
Continental Breakfast<br />
Food Services<br />
Sky Suites Lounge<br />
Ambiance<br />
Entertainment<br />
$500<br />
Light Lunch<br />
Snacks<br />
Sound<br />
Scent<br />
Lighting Levels<br />
Coffee Table Books / Magazines / Newspaper<br />
Tablet PC<br />
Wireless Internet Access<br />
Dedicated Restrooms<br />
High-End Amenities<br />
Aria Sky Suites.mmap - 5/8/2009 - Thomas Becker<br />
Page 8/26
Concept ARIA SkySuites (10-20-30)<br />
An Opportunity to Defeine Luxury in Las Vegas<br />
“We won't settle for anything less”<br />
Decide & Document<br />
Standards<br />
Culture Foundation<br />
Benchmarking<br />
Focus Groups<br />
Policies &<br />
Procedures<br />
Core Service<br />
Standards<br />
Forbes<br />
Standards<br />
AAA<br />
Standards<br />
Guest Suggestions<br />
Employee Suggestions<br />
Guest Expectation / Trends<br />
Process Review<br />
&<br />
Service Enhancement<br />
Job Standards<br />
Guides<br />
Hotel Divsion<br />
Job Standards<br />
Instructor’s<br />
Manuals<br />
Food & Beverage<br />
Division<br />
Product<br />
Standards<br />
Others<br />
Division<br />
Communicating,<br />
Training &<br />
Implementation<br />
Orientation<br />
Train the Trainers<br />
Room Reservations<br />
In-Room Dining<br />
Casino Operations<br />
Class Room Training<br />
Sky Suites Front Desk<br />
Café Vetro<br />
Casino Marketing<br />
On the Job Training / Coaching<br />
Concierge<br />
Baccarat Bar<br />
Slot Operations<br />
Job Standards Certification<br />
Housekeeping<br />
Fine Dining<br />
Retail<br />
Compliance Training<br />
Front Services<br />
Casual Dining<br />
General & Administrative<br />
Pre-shifts<br />
Communications<br />
Quick Eateries<br />
The Pulse, The Insider<br />
Spa & Salon<br />
Bars, Lounges<br />
ARIA Intranet<br />
Pool Service & Cabanas<br />
Night Clubs<br />
Internal Marketing<br />
A-List Recognition<br />
Guest Feedback<br />
Operational Reports<br />
Mystery Shoppers (i.e. Forbes) Monitoring Standards /<br />
Internal QA Process<br />
Quality Assurance<br />
Knowledge Testing<br />
Progress Reporting<br />
ARIA Resort & Casino Printed 12/22/2010<br />
ARIA Sky Suites Total Quality Management Program<br />
Analytical / Tactical Strategist<br />
ARIA SkySuites Villa<br />
Page 9/26
Analytical / Tactical Strategist
Analytical / Tactical Strategist
The Excelsior Hong Kong - Food & Beverage Redevelopment<br />
Before<br />
Creative Developer / Builder<br />
After<br />
Page 12/26<br />
New Concept - TOTT’s Asian Grill & Bar
The Excelsior Hong Kong - Food & Beverage Redevelopment<br />
Cafe on the 1st<br />
TOTT’s Asian Grill & Bar<br />
=<br />
revitalized the hotel,<br />
350% increase in<br />
contribution per sqm,<br />
13 months ROI...<br />
Most Outstanding Achievements in a<br />
F&B Operation within<br />
Mandarin Oriental Hotel Group for 1996<br />
Creative Developer / Builder<br />
Overall increased revenue per headcount<br />
by 50% within the three years!<br />
New Concept - Yee Tung Heen<br />
Page 13/26
One & Only Le Saint Géran - Redevelopment 1999<br />
8 1/2 months of<br />
complete rebuilt<br />
Creative Developer / Builder<br />
Second best hotel in the<br />
world by the readers of Condé<br />
Nast Travel 2000<br />
New Concept - “Givenchy Spa”<br />
Page 14/26
One & Only Le Saint Géran - Redevelopment 1999<br />
Deluxe Rooms<br />
to<br />
Junior Suites<br />
Creative Developer / Builder<br />
Cascades - Fine Dining Restaurant<br />
to<br />
Alain Ducasse’s Spoon des Îles<br />
New Concept - “The Villa”<br />
Page 15/26
The Fairmont Sonoma Mission Inn & Spa 2004 Repositioning<br />
Hotel of the Year 2006<br />
Fairmont Raffles Hotels International<br />
Redefining the Authentic Wine Country Spa Resort<br />
Creative Developer / Builder<br />
Wine Country Room & Suites<br />
Exclusive Partnerships with high-end Wineries<br />
Page 16/26
The Fairmont Sonoma Mission Inn & Spa 2004 Repositioning<br />
Creating Major Lifestyle Events<br />
Sonoma Jazz<br />
Sonoma Golf Club home of the Senior PGA Finals<br />
5th best overall spa in the world by the<br />
readers of Condé Nast Travel<br />
Creative Developer / Builder<br />
Mission Suites<br />
Page 17/26
The Harmon, Las Vegas<br />
Everyone belongs somewhere, you belong here.<br />
Creative Developer / Builder<br />
Understated<br />
Perfection<br />
Access is a<br />
Privelage<br />
Page 18/26<br />
The secret retreat for the quieltly cool.
The Harmon, Las Vegas<br />
Eden has an Address.<br />
The Oasis<br />
KeSari Spa<br />
Creative Developer / Builder<br />
Michael Chow<br />
The Harmon Residences<br />
Privacy within the chaos<br />
Page 19/26
CityCenter Las Vegas<br />
The largest privately funded project ever undertaken in the U.S.A. (US$ 8.5 billion and<br />
over 18 million sqf total construction)<br />
Creative Developer / Builder<br />
Concept to completion<br />
in 60 months<br />
Largest LEED Gold<br />
certified building<br />
in the world<br />
ARIA is the 9th largest hotel in the<br />
world, with total non-gaming<br />
revenue exceeding total combined<br />
revenue of most luxury hotel chains.<br />
Page 20/26<br />
Create the most significant re
ARIA Resort & Casino<br />
World-class Food & Beverage<br />
Sage BARMASA Julian Serrano<br />
Sirio<br />
Blossom<br />
Jean Georges Steakhouse<br />
Gold<br />
Lemongrass<br />
American Fish<br />
18 restaurants, 9 bars & lounges, 300K sq ft of<br />
convention space, a state of the art 26K sq ft<br />
night club with an overall<br />
turnover of $250M and 4.8M covers<br />
Creative Developer / Builder<br />
Haze<br />
Deuce<br />
sort experience in the world!<br />
Page 21/26
CityCenter Onboarding (Dec’09)<br />
HR Programs<br />
ARIA Training<br />
Compliance Training<br />
ARIA Finance & Security<br />
Production<br />
Event<br />
Security / Access<br />
Security<br />
Play Days - Dec 14 & 15<br />
Presidential Welcome<br />
Ray Gumpert<br />
Content<br />
Ray Gumpert - Oct 15<br />
System Training<br />
MGM MIRAGE Corp<br />
Departmental Training<br />
DTM<br />
Division Orientation<br />
David Brewer<br />
Intro to CityCenter<br />
Cultural Foundation<br />
Policies & Procedures<br />
Division Overview<br />
Welcome Committee<br />
Human Resources<br />
Escorting / Human Arrows<br />
Human Resources<br />
ID Processing / Clock-In<br />
Human Resources<br />
Staging / Segmenting<br />
Divisions<br />
Divisional Orientation<br />
Divisions<br />
Day One<br />
Mass Orientation &<br />
Training<br />
Thomas Becker<br />
Master Plan<br />
Compendium Start Dates<br />
Kevin Fulmer - ongoing<br />
Training Schedule by Job Class<br />
Bridget Dadd - Oct 31<br />
Meeting Room Matrix<br />
Bridget Dadd - Oct 31<br />
Layouts / Setup<br />
Teresa Slagle / Stacey Cvijanovich - Oct 31<br />
Compliance Training<br />
Security & Finance<br />
Familiarization<br />
Divisions<br />
Clock - out<br />
Divisions<br />
ARIA Convention Center - Nov 30 - Dec 13<br />
AV Requirements<br />
Frank Roskowski - Oct 31<br />
F&B Requirements<br />
Bart Mahoney - Oct 31<br />
Dedicated IT Training Rooms<br />
Scott Wessel - Oct 31<br />
Maps<br />
FAQ<br />
Time<br />
Venue<br />
Directions<br />
FAQ<br />
CityCenterNewHire.com<br />
Lorraine Stickley<br />
Welcome Packets<br />
Lorraine Stickley - Nov 3<br />
On Boarding Process<br />
Collateral & Resources<br />
Lorraine Stickley<br />
Communication<br />
Lorraine Stickley<br />
Email Alert<br />
Momentum<br />
Signage<br />
TV Systems<br />
Momentum<br />
Raffle Item<br />
Hardware<br />
Public Relations<br />
Comments / Open Items:<br />
1.<br />
2.<br />
3.<br />
Logistical Czar<br />
Mass Orientation - Training.mmap - 11/16/2009 - Mindjet<br />
Front Desk Rep<br />
Training Plan<br />
Training Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday<br />
Training Legend Room Time 12/1/2009 12/2/2009 12/3/2009 12/4/2009 12/5/2009 12/6/2009 12/7/2009 12/8/2009 12/9/2009 12/10/2009 12/11/2009 12/12/2009 12/13/2009 12/14/2009 12/15/2009 12/16/2009<br />
Presidential Welcome 1.0 Pinyon 4 & 5 1*88<br />
Core Value, Mission & CC P&P Overview 1.0 Bristlecone 5 1*88 Group One: 88 44 44 44 44 44 44 44 44 44 44 44 44 44 44 44<br />
Freeman Train-the-Trainer 0.0<br />
Non-Freeman Train-the-Trainer 0.0 9:00 AM Divisional Opera: Opera: Opera: Opera: Opera: Opera: Opera: Opera: Property<br />
Managing at CityCenter 0.0 9:30 AM Orientation Intro Resv Options Payments discounts cashiering checkout: Posting edits Groups Tour<br />
Hiring Manager Certification 0.0 10:00 AM Core Value, Profiles More Fields Check-ins cancels check-outs shares guest comp Casino<br />
Total HR Training 2.0 10:30 AM Mission,P&P Resv Screen Check-in FIT Walk-in upsells right click early dept Opera Head Cash Room PLAY PLAY PLAY<br />
11:00 AM Life Safety Booking Review Hold Status in-house gues billing opts late c/o quick keys Reports Tour DAY DAY DAY<br />
Divisional Orientation 1.0 Bristlecone 5 1*88 11:30 AM General Safety Review Do not Move NRG payments sched c/o roll out (Special -8)<br />
Department Job Standards Training 29.5 Exec. Hospitality 3*15 12:00 PM Title 26 Pre-reg/cash OFF alerts/msg/tr review skips/dispute OFF review c/o c/i OFF<br />
EDR<br />
12:30 PM PCI review review casino/review<br />
Total Departmental Training 30.5 1:00 PM Presidential<br />
EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR<br />
1:30 PM Welcome<br />
Problem Gambling Awareness 0.0 2:00 PM Property Saflok Bank Problem<br />
Title 31/SARC/Reg 22/Underage Gaming 0.0 2:30 PM Tour Pick-up Job Stds Job Stds Gambling Job Stds Service PLAY PLAY PLAY<br />
Title 26 0.5 Bristlecone 5 1*88 3:00 PM Control 4 Front Desk Tng Tng Job Stds Tng Standards Role DAY DAY DAY<br />
Payment Card Industry Standards(PCI) 0.5 Bristlecone 5 1*88 3:30 PM Room Tour Opera Opera Tng Opera Mobil Play Set-up<br />
Safety Training (aggregated) 1.0 Bristlecone 5 1*88 4:00 PM Tour HotSOS Job Stds Tasks Tasks Opera Tasks AAA<br />
4:30 PM Tng Tasks<br />
Total Compliance Training 2.0 5:00 PM<br />
12:00 AM OPEN<br />
IT Training Applications - Hotel Systems 35.0 Ttl Hrs 7 7 7 7 7 7 7 7 7 7<br />
Opera (PMS) 32.0 Copperleaf 1-3 3*15<br />
Saflok 1.0 Copperleaf 7-9 3*15 70<br />
Control4 1.0 Copperleaf 7-9 3*15<br />
HotSOS 1.0 Copperleaf 7-9 3*15 Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday<br />
IT Training - F&B/Retail Systems 0.0 Time 12/1/2009 12/2/2009 12/3/2009 12/4/2009 12/5/2009 12/6/2009 12/7/2009 12/8/2009 12/9/2009 12/10/2009 12/11/2009 12/12/2009 12/13/2009 12/14/2009 12/15/2009 12/16/2009<br />
IT Training Applications - Casino Systems 0.0<br />
IT Training Applications - Back of House Systems 0.5 Group Two: 44 44 44 44 44 44 44 44 44 44 44 44 44<br />
Total IT Systems Training 35.5 1:00 PM Presidential<br />
1:30 PM Welcome<br />
Total Training Hours 70.0 2:00 PM Opera: Opera: Opera: Opera: Opera: Opera: Opera: Opera: Property<br />
2:30 PM Intro Resv Options Payments discounts cashiering checkout: Posting edits Groups Tour<br />
Asst Mgr Hotel 3:00 PM Profiles More Fields Check-ins cancels check-outs shares guest comp Casino<br />
Training Legend 3:30 PM Resv Screen Check-in FIT Walk-in upsells right click early dept Opera Head Cash Room PLAY PLAY PLAY<br />
Presidential Welcome 1.0 4:00 PM Booking Review Hold Status in-house gues billing opts late c/o quick keys Reports Tour DAY DAY DAY<br />
Core Value, Mission & CC P&P Overview 1.0 4:30 PM Review Do not Move NRG payments sched c/o roll out (Special -8)<br />
Freeman Train-the-Trainer 4.0 5:00 PM Pre-reg/cash OFF alerts/msg/tr review skips/dispute OFF review c/o c/i OFF EDR<br />
Non-Freeman Train-the-Trainer 0.0 5:30 PM review review casino/review<br />
Managing at CityCenter 4.0 6:00 PM<br />
EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR EDR<br />
EDR EDR EDR<br />
Hiring Manager Certification 3.0 6:30 PM<br />
Total HR Training 13.0 7:00 PM Saflok Bank Problem<br />
7:30 PM Pick-up Job Stds Job Stds Gambling Job Stds Service Set-up PLAY PLAY PLAY<br />
Divisional Orientation 1.0 8:00 PM Control 4 Front Desk Tng Tng Job Stds Tng Standards Role DAY DAY DAY<br />
Department Job Standards Training 0.0 8:30 PM Tour Opera Opera Tng Opera Mobil Play<br />
9:00 PM HotSOS Job Stds Tasks Tasks Opera Tasks AAA<br />
Total Departmental Training 1.0 9:30 PM Tng Tasks<br />
10:00 PM<br />
Problem Gambling Awareness 0.0 12:00 AM OPEN<br />
Title 31/SARC/Reg 22/Underage Gaming 0.0 Ttl Hrs 7 7 7 7 7 7 7 7 7 7 0 0<br />
Title 26 0.5<br />
Payment Card Industry Standards(PCI) 0.5 0<br />
Safety Training (aggregated) 1.0 Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday<br />
Time 11/18/2009 11/19/2009 11/20/2009 11/21/2009 11/22/2009 11/23/2009 11/24/2009 11/25/2009 11/26/2009 11/27/2009 11/28/2009 11/29/2009 11/30/2009<br />
Total Compliance Training 2.0<br />
6 6 6 6 6 6 6 6 6 6 17 17<br />
IT Training Applications - Hotel Systems 0.0<br />
Opera (PMS) 32.0 8:00 AM Division/Dept<br />
Saflok 1.0 8:30 AM Paul Orientation<br />
Control4 1.0 9:00 AM Berry Freeman Core Value,<br />
HotSOS 1.0 9:30 AM Managing Train Opera KRONOS Inventory Dept Dept Mission,P&P<br />
IT Training - F&B/Retail Systems 0.0 10:00 AM at the Super Trng Purchasing Set-up Set-up Life Safety<br />
IT Training Applications - Casino Systems 0.0 10:30 AM Property CityCenter Trainer User General Safety<br />
IT Training Applications - Back of House Systems 0.0 11:00 AM Tour OFF OFF OFF Title 26<br />
11:30 AM PCI<br />
Total IT Systems Training 0.0 12:00 PM EDR EDR EDR<br />
EDR EDR EDR EDR<br />
EDR EDR EDR EDR EDR EDR<br />
12:30 PM<br />
Total Training Hours 16.0 1:00 PM Bank Property<br />
1:30 PM Room Pick-up Service Job Job Job Job Tour<br />
2:00 PM Tour Front Desk Opera Standards Stds Stds Stds Stds<br />
2:30 PM Tour Super Mobil Room<br />
3:00 PM Dept Manager User AAA Manager Manager Manager Manager Tour<br />
3:30 PM Orientation Meeting Meeting Meeting Meeting Meeting<br />
4:00 PM<br />
12:00 AM<br />
Ttl Hrs 7 7 7 7 7 7 7 7 7 7<br />
0<br />
Positions: Start Date: Staff: Ttl Hours Daily Employees Trained<br />
Front Desk Rep 12/1/2009 88 88 88 88 88 88 88 88 88 88 88 88 88 88 88<br />
Page 22/26 “Against all odds” opening December 2009<br />
ARIA Training
Logistical Czar<br />
MGM Resorts Int. Board of Directors Tour (Nov’09)<br />
Making the impossible possible!<br />
Page 23/26
Becoming the “Prefered Employer in the Wine Country”<br />
Charismatic Leader<br />
Adopted El Verano School - 2003<br />
Reduced critical staff<br />
turnover from over 50% in<br />
‘02/3 to below 20% in ‘05<br />
Increased Employee<br />
satisfaction score from<br />
77 % to over 85%<br />
Page 24/26
Because Experience Matters ...<br />
1. Global Luxury Operator - Operating in a multi-cultural<br />
environment from high-end boutiques to world-class casino<br />
resorts; from a tropical island to metroplitan cities; from<br />
developing one-to-one relationships to facilitating large groups.<br />
2. Analytical / Tactical Strategist - Evaluating each situation with<br />
an even balance of sequential and logical thinking, along with<br />
intuition and charisma; creating new trend-setting business<br />
opportunities ....<br />
3. Creative Developer / Builder - Conceptualizing, branding,<br />
opening and executing trendsetting and award winning:<br />
Restaurants & Bars (TOTT’s Asian Grill & Bar, Cafe on 1st, Yee Tung<br />
Heen, Spoon des Îles, Santé, etc.)<br />
Lifestyle Products (Givenchy Spa, Sonoma Golf Club, SMI Spa, etc.)<br />
Resorts (One & Only Le Saint Geran,Fairmont Sonoma Mission Inn & Spa..)<br />
Multi-Purpose Cityscapes (The Harmon Hotel, Spa & Residences,<br />
ARIA Resort & Casino – CityCenter Las Vegas)<br />
Thomas Becker<br />
4. Logistical Czar - Vigorous planning and violent execution<br />
“making the impossible possible”<br />
Page 25/26
Adding value to your business!<br />
Thomas Becker<br />
1 W. Superior St, Chicago, IL 60654<br />
www.ThomasBecker.com<br />
www.AddingValueToYourBusiness.com
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